Ford Focus Complaints

22,326 consumer complaints on file.

#11427494August 2, 2021
POWER TRAIN
The transmission clutch had a recall. It was repaired . 14,000 miles, 2.5 years later the same problem arose. Ford denied anything being wrong with it. Took it into dealership for a different recall and the slipping occurred again which wasn’t there when previously taken in. When bought car, salesman stated that was the normal way the car ran.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427350August 1, 2021
UNKNOWN OR OTHER
Was driving and had stoppedat a red light. Car died andwould not start again. Has not started since
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427184July 30, 2021
POWER TRAIN
The contact's daughter owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 mph, she heard an abnormal sound and the vehicle seemed as if it was not in gear. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the transmission had failed, and the clutch actuator motor needed to be replaced. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for diagnostic testing. The vehicle was taken to the dealer however, the dealer informed the contact they could not diagnose the vehicle because the vehicle was not covered under the customer satisfaction program. The vehicle was not repaired. The approximate failure mileage 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427189July 30, 2021
POWER TRAIN
Transmission Control Module failed. Check engine warning light came on, vehicle began to lose power, so I pulled over. When I attempted to put the car in reverse, it would not respond. Car had to be put in neutral, pushed onto the street before it would go into ‘Drive’. Car was sluggish and would only go a maximum speed of 20mph. Dealer has confirmed that the TCM is faulty. There were no prior warning lights or incidents to indicate that there was a problem - the check engine light came on and there was an immediate loss of power and no reverse. Ford Motor Company customer service has been contacted, but they refuse to do a warranty repair because the warranty was exceeded by 1 month by the time I was able to get a diagnosis by the dealership. The car is well below the covered 150,000 warranty on the TCM. There are 126,672 actual miles on the car as of 7/29/2021. There currently is a class action lawsuit because of these TCM issues with Ford Focus vehicles. The TCM replacement part is currently back ordered and has been for weeks, according to the parts manager at the dealership. Since that is the case, I am unable to get this vehicle repaired, or even get a good estimate when a part may become available, therefore, I don’t yet have any repair receipts to provide at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426934July 29, 2021
STEERING
This has happened 5 times and good thing it hasn’t happened while driving or that could cause a bad accident. The steering assist light has come on when I’m sitting in my driveway and start my car and when I turn the wheel it won’t move it’s locked. so I’ve shut off my car and restart it and then the wheel will turn. I see this is a problem for many people this is definitely not safe and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427044July 29, 2021
POWER TRAIN
Car stumblinhg, shuttering and hesitates. Woodhouse Ford replaced or worked on my transmission in 2017 but apparently the parts were either faulty or they did not repair properly. I do not feel as if I should have to spend the money to have a faulty part replaced again after just four years and considering this has been an issue in 2012 Ford Focuse's and Ford is completely aware of the transmission problems I feel as if I a being ripped off. My car needs to be fixed for free along with the door latches that are currently on recall and the dealership refusing to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426889July 28, 2021
POWER TRAIN
When my engine light came on, I took it to about 2-3 shops and they all said it was the catalic convertor. I took it to Coliber Auto Care, they did their own diagnostic and came up with 4 codes which was for the converter, spark plugs, fuel system and the coolant fluid system. I had the coolant system fixed and they told me it's best to have the catalytic converter fixed first before I have thr rest fixed and that the engine light will still be on until I get the converter fixed. It was at the end of the day when I picked up my Ford and when I got into my car, yes I saw the engine light on and as I was driving off, a warning transmission light came on. I then took it to Pepboys to have the convertor fixed and it was them that caught the transmission problem among other issues. I took my car back to Caliber Auto about my transmission because my car was driving just fine until they started working on it. When I picked up my vehicle from Caliber Auto and as I was driving off, my car was stalling and wouldn't automatically shift gears properly. Once I made it home, I had my car towed back to Pepboys then from Pepboys to David McDavid Ford in White Settlement, TX. I do have all the paperwork, but since I'm filling this form on my phone, I have no way of uploading them right now. Once I get a feed back to my email from you, I'll then use my laptop to upload all the documents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426908July 28, 2021
STRUCTURE:BODY
Just to get it out of the way, my vehicle is currently in Italy due to my work location. The car is also US spec but was transported here. Approximately 2 months ago, my rear driver door latch gave out, this causes my door to swing wide open since it is unable to latch on and lock. After having this issue, I found out that there was a recall for this already. I then took the vehicle to the nearest Ford dealership to me. They said they would email me when the part came in since they have to order it first, about a month goes by and no email so I drive there again and they say they have the part. I am then told to make a date to get the work done, roll over a few days and I get the car there and drop it off and wait. After the long 2 hours, I am informed that they replaced the 2 front door latches, then they proceed to tell me that the recall is only for the front doors and that I would have to pay out of pocket to get the rear latches done. Confused, I show them the statement from the Ford and NHTSA website that states, "OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE ALL AFFECTED DOOR LATCHES REPLACED WITH A MORE ROBUST SERVICE PART. THERE WILL BE NO CHARGE FOR THIS SERVICE.". To this day, I am still being told that same information from them that it is not covered in that recall. I am now stuck and don't know what to do since I cannot get the work done any where else because of my location. I have tried using the Chat Now feature on Fords' website without any luck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426666July 27, 2021
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle would not shift into gear. The contact stated that when she disengaged the accelerator pedal and depressed it again, she was able to drive the vehicle however, the warning message "Transmission Overheating, Stop Safely" appeared on the instrument panel. The contact veered to the side of the road, then the warning message "Transmission Hot, Wait Five Minutes" appeared on the instrument panel. The contact stated she waited and when she drove the vehicle, the warning message "Transmission Hot, Wait Five Minutes" reappeared. The contact stated she veered to the side of the road and waited. The contact stated she was able to drive the vehicle to her residence. The vehicle was towed to the dealer who diagnosed that the transmission clutch A and transmission clutch B needed to be replaced. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426732July 27, 2021
POWER TRAIN
The upper management of Ford at the time should be ashamed of themselves for seriously damaging the reliability reputation of the Ford Focus between the model years of particularly 2012 to 2016 by introducing into the setup a dry dual clutch transmission that they did not already have a quality backup plan to just in case the complaints started piling up about the supposed manual feel of the transmission. The drive-ability of the 2016 Ford Focus SE HB I make payments on is at best a D level experience. I, too, am plagued by the regular occurrence of the shuddering between the 1st and 2nd gear along with the spiking RPMs that follow immediately after when the shuddering transpires. It seems almost as if the 2nd gear is coming in on the 1st a little too soon, which would factor in an obvious failed effort on transmission calibration. In general, the shifting performance is unnerving and quite embarrassing when you have passengers. If you are like me and have one of these vehicles with this transmission type, good luck on getting a true fix in this Power-Shift setup. It is possible to improve the driving conditions with third party tuning if your strategy will pair with the tuning device (another issue of discussion for Ford); otherwise, one needs a complete, conventional transmission installed in hopes of getting rid of this issue in its entirety if an automatic transmission is your preferred preference. In summary, the Ford Focus SE I have is the 2.0. liter, and it appears that Ford has discreetly excluded this liter from the recall, warranty work in general. In other words, you will likely have an incredible hard time getting a Ford dealership to acknowledge the problem or replace your clutches unless you pay for it. To fully remedy this situation, Ford should be required to buyback all of these poorly calibrated transmission cars from current owners and those still for sale on the American market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426510July 26, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle would not restart. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 18V735000 (Fuel System, Gasoline) however, the Vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426569July 26, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
Transmission fault service now It has a recall but for will not doing it with out me paying for it they told me 10 year or 150000 miles the last owner had it done 3 times in the last 2 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426370July 25, 2021
ELECTRICAL SYSTEM
Our Ford Focus BEV had a recall in 2014 (Ford# 15N03) It is a high voltage wire harness issue. The car will completely cut power to the drivetrain and shut down leaving a message on the dash saying "Stop Safely Now". We took it in for the fix in 2014 however the issue still continued after about a year and continues still. My wife just had this happen to her with the kids in the car. This issue puts the driver and passengers in very serious danger when the car just stops responding while moving in traffic. Ford said they would not recall the issue since the issue was "fixed" and that wire harness was only good for a 1 year warranty which expired in 2015. I am hoping Ford will do the right thing and fix this issue for good. Thanks for your help in this matter. -Dave
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426161July 23, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 50 mph, the accelerator pedal was difficult to depress. In addition, the contact noticed that there was an error message warning stating that the transmission was hot. The contact mentioned that the vehicle was pushed to be moved however, the steering wheel and brake pedal had ceased operating. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426224July 23, 2021
ENGINE
Clutch and actuators , car only has 80,000 miles. $3500 transmission repair .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425943July 22, 2021
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered without warning. The contact then received notification of NHTSA campaign number: 18V169000 (Power train). The vehicle was taken to a local dealer where the recall was serviced, and the clutch was replaced. The vehicle was repaired however, the failure recurred a year later. The contact then took the vehicle back to the dealer where it was diagnosed with the clutch needing to be replaced. The manufacturer had been informed of the failure and informed the contact that they could not assist due to the warranty being expired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425957July 22, 2021
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while on a slight incline reversing, the vehicle went forward instead. Additionally, the transmission was slipping and hesitating. The contact stated that several unknown warning lights became illuminated. The contact called the local dealer, but the vehicle was not diagnosed nor repaired. The contact called another local dealer Ted Russell Ford Lincoln (8551 Kingston Pike, Knoxville, TN 37919, (865) 693-7611) however, the vehicle was not diagnosed nor repaired. The contact stated the failure was like NHTSA campaign number: 18V845000 (Power Train). The contact was concerned about driving the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426057July 22, 2021
STEERING
I started having a lot of issues with balance and the vehicle bouncing while driving. I replaced the inner and outer tie rods. Suddenly, on the way to get an alignment, I got a warning on my screen that stated “STEERING LOSS STOP SAFELY”. I was told by a mechanic that the electronic rack and pinion needed replaced. Doing research on this problem, I find that this is actually an extremely common issue with this year make and model. The vehicle had to be towed back to my residence costing me $125! If I had not been an experienced driver, this could have been a very deadly situation as I was traveling at 65mph at the time that I lost steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425774July 21, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2014 Ford Focus. The contact stated upon starting the vehicle, the message "hill assist not available" appeared on the instrument panel. There were several unknown warning lights along with the ABS warning light illuminated. The vehicle was taken to the dealer who diagnosed that the ABS module needed to be replaced however, the parts for the repair were not available. The vehicle was then taken to an independent mechanic who provided the same diagnosis. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425793July 21, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I'm the very last owner of this car/vin. It is black ford focus 2016 SE. I had purchased this vehicle on November 23rd, 2020. I didn't have the car for a whole year. just recently the car(SAT July 3rd,2021)transmission light came on after I got an oil change. next day the car started to jerk as you accelerate, That same day the transmission started to over heat. Now mind you the dashboard informed me about it, but also says to pull over for exactly 5 mins for to cool down. I had to travel across town to get home, mind you it takes 15 to 20 mins, it literally took me 45 to get home. Since Day one I've kept up with my car. Even my mechanic (who also work at Koons Ford) told me this would be on going problem and get rid of it. I tried to search for other options as well. I only work from this car and go home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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