Ford Focus Complaints

22,326 consumer complaints on file.

#11510010March 3, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 40 MPH, the vehicle started bouncing. Additionally, the vehicle was making abnormal grinding sounds. There was no warning light illuminated. The contact stated that the vehicle was previously repaired in 2018-2019 for the failure. The vehicle was taken to an independent mechanic and the dealer to be diagnosed. The contact was informed that the clutch and PCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510029March 3, 2023
AIR BAGS
The contact owns a 2013 Ford Focus. The contact stated that while her son was driving at 30 MPH, he ran a red light and hit the passenger side of another vehicle. The air bags did not deploy upon impact. No injuries were reported at the scene and a police report was vehicle. Due to the failure, the vehicle was towed to an independent auto repair shop where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was approximately 74,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11510036March 3, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating. The contact stated while driving at various speeds, the vehicle would suddenly shift into neutral, causing the contact to pull over and wait until the failure was self-corrected. The transmission failure warning light was illuminated. The contact stated that for the past three months the vehicle remained inoperable. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly failed and needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509817March 2, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while parked and running the vehicle stalled. The engine warning light was illuminated. The gauges were showing incorrect readings. The contact called the local dealer who informed him that the vehicle was not covered under warranty or recall. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System Gasoline). The manufacturer was not contacted. The approximate failure mileage was 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509893March 2, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Focus. The contact stated while driving at slow speeds, the transmission overheated and failed to allow the vehicle to accelerate. The vehicle was taken to the dealer to be diagnosed and produced code: P0805 P0809. The contact was informed of Manufacturer Recall Number: 19N08 (PCM). The vehicle was repaired; however, after the vehicle was retrieved, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not repaired a third time. The manufacturer was notified of the failure and the contact was advised to take the vehicle to a different dealer, but no further assistance was provided. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509690March 1, 2023
POWER TRAIN
We purchased a 2016 Ford Focus for our daughters first car. We purchased the car in 2020 used with very low miles. We didn't realize at the time these vehicles had issues with the clutches (but thought it would be OK because after research, we found out the vehicles in the Ford Class Action Lawsuit were model years 2014-2016) and then found out her vehicle build date was just outside of that window by 9 months. But regardless, we had issues from the start with the vehicle shuttering when she accelerated. So we took it in late fall 2020 after we had it a few months and it was a bad clutch. Ford Service replaced the clutch in Dec. 2020 under the Powertrain Warranty coverage. It was better, but within 6 months it started shuttering again, not horrible, but noticable. We took it in for a Check Engine light in Aug. of 2021 and also mentioned to Ford Service that it is already shuttering again. They said it was still safe to drive, but I didn't like that it was already happening when they just replaced the clutch. And if they would've done somethign then, it would've still been within the 5 year powertrain warranty. Then late in 2022 I contacted Ford again because I had driven my daughters car out of town, when it gets heated up from highway driving, it shutters extremely bad when you get back in town and accelerate from a stop. So much so that the whole car shakes and doesn't just accelerate normally at all. We called Ford and they opened a Case #, said we had to get it diagnosed first and yes they said bad clutch again, but now Ford is only offering to cover a portion of the clutch replacement? I was pretty disappointed they wouldn't fully replace. This is 2 years since the last replacement and I wasn't expecting to have any further clutch issues. I honestly don't like my daughter driving it due to this issue. The car is not a healthy running car and takes those extra seconds to get going while the car shakes upon accellerating at a stop light, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509720March 1, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that after refueling, the vehicle would not immediately start. The check engine warning light would be illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509589February 28, 2023
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
While driving on the highway my 2016 ford focus stalled without warning and would not start until after having it towed. When I go to the gas station after filling the gas tank my vehicle is either hard to start or doesn't start until after waiting a while. This happens often. My check engine light stays on and it smells like gas from the outside. The front-end apron of my vehicle has recently fallen off without warning and for no reason. I took my vehicle to San Tan Ford in Gilbert, Arizona where I purchased my 2016 Ford Focus in May of 2016. The technicians' diagnosis was engine light ml on 2pcm code p1450 p0507 fuel tank leaking replace leaking fuel tank and recommend new fuel pump possible damaged from excessive vacuum applied to tank code p1450 replace canister purge valve for code p1450 stuck open & retest. Dealership and Ford Motor Company is refusing to do repairs stating that my VIN number does not have any recalls and refused to check my front-end apron joints for recall 17S03 although my front-end apron has unattached for no reason. the technician also included that the front-end motor mount is collapsed and recommend replacing mount. Water Pump Replacement inspection found leaking recommend replacing water pump. Also, the degas bottle cracked and leaking coolant and Damaged from excessive Vacuum applied to tank The Canister Purge Valve malfunction causing excessive vacuum in the vapor management system. Stuck canister purge valves cause it to stall. If the CPV is replaced, dealers should inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. Bearing failed as the result of a sudden overload caused by vibration or imbalance compounded by rapid engine acceleration. This overloads the bearing generating a great deal of heat. Amplified through rapid acceleration and high RPM operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509268February 27, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Ford Focus. The contact stated that the doors failed to stay locked, and the trunk failed to unlock as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509277February 27, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shaking. There was an abnormal humming noise detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed her that the transmission control module needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The approximate failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509289February 27, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the message “Transmission Fault. Service Now” was displayed. The accelerator pedal was depressed but the vehicle failed to respond. The contact veered to the side of the road for a moment. The contact was able to drive to her nearby residence at 5 MPH. The vehicle was then taken to the nearby dealer, where it was diagnosed that the transmission control module (TCM) sensors had failed. The dealer replaced the TCM; however, the failure reoccurred. Additionally, the contact stated that she would hear abnormal dragging sounds coming from underneath the vehicle while driving. The contact stated that upon attempting to drive from a complete stop, she vehicle would shudder and fail to respond. The vehicle was taken to a repair shop, where it was diagnosed that the transmission was slipping. The The vehicle was then taken to the dealer, who diagnosed that the vehicle experienced an internal transmission failure, which caused a hole in the output shaft, and the hole extended to the transmission case. The contact contacted the manufacturer for assistance with repairing the vehicle under an unknown extended warranty, but the manufacturer referred the contact to the NHTSA hotline. The vehicle was not repaired. The failure mileage was approximately 100,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509361February 27, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. Additionally, the transmission was slipping while driving. The vehicle was taken to the dealer, where it was diagnosed with bearing and bushing failure, and the DPS gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509412February 27, 2023
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
I went to pull into traffic and when I pushed on the gas to hurry it just did a jumping stuttering type of thing. I almost got hit, it’s like it just doesn’t want to engage right away and I don’t know if it’s the clutch or transmission. Hills are also an issue, just jerks and jumps trying to go into a gear. I was told this car would not have the same problem as the previous years but I am very upset and lucky I didn’t get killed. Thank you my number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508966February 24, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated that after her daughter refueled the vehicle, there was an abnormal rumbling noise detected and the vehicle stalled. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed her about the codes regarding the canister purge valve. The contact stated that the failure was like NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508997February 24, 2023
ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving 70 MPH, the check engine warning light illuminated, and the vehicle started shuddering, and lost motive power. The contact attempted to depress the brake pedal however, the pedal was firm. The contact pulled over and used the parking brake to stop the vehicle. The contact allowed the engine to cool down before restarting the vehicle. The vehicle then operated as designed. The vehicle had not been diagnosed. The manufacturer was contacted a case was file and the contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 115,670.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508880February 24, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Problem: Reoccurring check engine light and ODB2 Code's P0443 & P0444 Repairs made: MAF Sensor Purge Control Valve Reset Computer Air filter Cap less Gas Fill, W0133-2022154 Related Safety recalls: 18S32, 19V515000, 18V735 or 18V735000 I believe the Problem occurs due to an recall that was not performed or performed correctly leaving the problem. I am requesting the recall repair history from form Motor Company Please. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508678February 23, 2023
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered and vibrated abnormally. There was message indicating that "transmission was overheating" displayed. The contact also stated that after refueling the vehicle would fail to immediately start. The vehicle was taken to the local dealer who diagnosed that the purge valve, motor mounts, and shift motor were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508687February 23, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that whenever the accelerator pedal was depressed, the RPM’s would raise and the engine would rev however, the vehicle would not respond as needed. The contact had to depress the accelerator pedal excessively and maneuver the gear shifter for the vehicle to move. The transmission failure warning light was illuminated. The contact had not taken the vehicle to the dealer. The vehicle was not repaired. The contact became aware that the vehicle was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and 20V331000 (Latches/Locks/Linkages) however, the recalls were not related to the failure. The manufacturer was made aware of the failure and stated that the vehicle was not covered under warranty due to the mileage. The approximate failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508719February 23, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while pulling out a parking space, the vehicle started to shake abnormally without warning. The vehicle was taken to the dealer and the dealer replaced the transmission control module, but the failure continued. The dealer was contacted, and the dealer stated that the vehicle was not under warranty. The manufacturer was not contacted. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508778February 23, 2023
FUEL SYSTEM, GASOLINE
The contact's girlfriend owns a 2012 Ford Focus. The contact stated that after the vehicle was stopped at a stop sign, after continuing to drive at an undisclosed speed, the vehicle stalled. Additionally, while parked, the contact was unable to start the vehicle. The vehicle was taken to an independent mechanic, where the mechanic related the failure to NHTSA Campaign number: 18V735 (Fuel System, Gasoline) and 19V515000 (Fuel System, Gasoline). The vehicle was taken to the dealer; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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