Ford Focus Complaints

22,326 consumer complaints on file.

#10003292January 23, 2003
FUEL SYSTEM, OTHER
CAR HAS STALLED WHILE DRIVING ON SEVERAL OCCASIONS ON THE FREEWAY AND IN RESIDENTIAL NEIGHBORHOODS. THE CAR HAS ALSO BEEN IN SEVERAL TIMES FOR EXCESSIVE BREAK NOISE. ON ONE OCCASION THE REAR DRUMS HAD TO BE TURNED DUE TO DRUMS BEING GLAZED OVER. DEALERSHIP EITHER CHANGES OUT THE PADS OR ADDS AN ADDITIVE TO SOFTEN THE PADS TO STOP THE NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003225January 22, 2003
UNKNOWN OR OTHER
MY PAINT IS PEELING ON THE HOOD OF MY 2000 FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003229January 22, 2003
POWER TRAIN:AXLE ASSEMBLY
I HAD TO TAKE MY 2000 FORD FOCUS TO A MECHANIC BECAUSE OF A SUDDEN LOUD SCRAPING NOISE AND AN INABILITY TO PROPERLY STEER. I WAS TOLD THAT 3 OF THE 4 BOLTS THAT HOLD THE AXLE SUPPORT BRACE WERE MISSING AND THE AXLE WAS IN DANGER OF COLLAPSE. MECHANIC ADDED 3 BOLTS - PROBLEM WAS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004205January 21, 2003
AIR BAGS
WHEN HIT AT 40MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED. AIR BAG MONITOR HAD TO BE REPLACED. TS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10004219January 21, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
THROTTLE IS STICKY. WARRANTY IS COVERING THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004326January 21, 2003
STEERING:COLUMN
THE VEHICLE WAS PARK WITHOUT PRIOR WARNING THE STEERING COLUMN LOCK UP AND WILL NOT UN LOCK THE VEHICLE WAS TOWED. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003125January 21, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
SEVERE HESITATION PROBLEMS ON SEVERAL OCCATIONS AS I WAS ACCELERATING. TOOK IT TO THE DEALER THREE TIMES. THEY WERE UNABLE TO CORRECT THE PROBLEM, BECAUSE THEY WERE NOT ABLE TO REPRODUCE THE SAME PROBLEM. JANUARY 2003 THE CAR WOULD NOT START. I HAD IT TOWED TO THE DEALERSHIP. I HAD TO REPLACE THE FUEL PUMP $440. MILEAGE ON THE VEHICLE WAS 48,000. I WAS HAVING THE HESTIATION DIFFICULTIES DURING THE WARRENTY PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003134January 21, 2003
SERVICE BRAKES, AIR:DISC:ROTOR, TIRES
THE FIRESTONE FIREHAWK TIRES, HAS HAD TERRIBLE ROAD NOISE FOR THE PAST 6,000 MILES. EVEN THOUGH I HAD THE TIRES ROTATED EVERY 6,000 MILES. LAST NIGHT AFTER THE DEALERSHIP PUT A NEW SET OF TIRES ON FROM A NEW CAR, TO PROVE TO ME THAT IT WAS THE TIRES. I AM NOT HAPPY! ALSO, THE INFORMED ME THAT I WOULD NEED NEW BRAKES...OKAY, THAT IS POSSIBLE. HOWEVER, THEY ALSO TOLD ME THAT I WOULD NEED NEW ROTORS. NOTHING THAT THEY COULD BE TURNED...JUST THAT I NEED NEW ONES. WHEN I STILL HAVE BRAKE PADS. HOW CAN THAT BE? ARE THEY MADE OF SOFT METAL THAT THEY DON'T LAST? THAT FORD COUNTS THAT AS A WEARING PROBLEM, SO THE COST IS ON ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003000January 20, 2003
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
AFTER LEAVING MY AUTO, I RETURNED TO FIND THE REAR WINDOW SHATTERED, BUT IN TACT/IN PLACE. THERE NO SIGNS OF ANY IMPACT OR ATTEMPTED ENTRY. THE POLICE WERE CALLED AND THEY SAID THEY COULD NOT FIND ANY EVIDENCE OF ANYTHING STRIKING THE WINDOW AND APPEARED IT MIGHT BE A FAULTY WINDOW. UPON BRINGING IT TO THE DEALER'S SEVICE SHOP, THE MANAGER SAID HE WOULD NOTIFY HIS FORD REP OF THIS PROBLEM. HE SAID NORMALLY THEY WOULD NOT DO ANYTHING BUT SINCE THE AUTO WAS SO NEW, HE WOULD TRY TO SEE WHAT HE COULD DO. UPON INVESTIGATING IF THERE WAS A FORD RECALL OR SIMILAR REGARDING THIS PROBLEM, I CAME ACCROSS AT LEAST ONE OTHER OCCASSION WHERE THE WINDOW JUST SHATTERED AND WAS REPLACED BY FORD UNDER WARRANTY. THE INDIVIDUAL SAID FORD CLAIMED IT WAS DUE TO WELDING IRREGULARITIES AND SUCH. WHEN I WAS SPEAKING TO THE SERVICE MANAGER AT FORD, HE CLAIMED THAT THE 2003 FORD FOCUS REAR DEFROSTER WAS CHANGED AND THEY HAD GIVEN IT A HIGHER AMP TO MAKE IT HOTTER. SINCE IT HAS BEEN ABOUT 6 DGREES OUTSIDE, IT COULD HAVE BEEN HOT AND SHATTERED WHEN COOLING QUICKLY - HE DID NOT KNOW AND WAS JUST SEARCHING FOR ANSWERS. REGARDLESS, THE AUTO HAD 440 MILES ON IT AND WAS ONLY ABOUT 10 DAYS OLD WHEN THIS OCCURRED. IT COULD HAVE BEEN SERIOUS IF THIS WINDOWED SHATTERED AND BLEW OUT WHILE DRIVING, POSSIBLY CAUSING HARM TO ANY PASSENGERS IN THE BACK - OR ANYWHERE FOR THAT MATTER. I BELIEVE THIS NEEDS TO BE CHECKED OUT TO PREVENT ANY POSSIBLE HARM TO ANYONE. THE AUTO IS A 2003 FORD FOCUS SE SEDAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003009January 20, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
DRIVER FELT A VIBRATION AND HEARD A LOUD POP THEN THE VEHICLE SWEREVED TO THE RIGHT AND HIT A BRIDGE. AFTER THE ACCIDENT THE VEHICLE WAS INSPECTED AND SHOWED THAT THE LOWER CONTROL ARM HAD BROKEN ON THE RIGHT SIDE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10003038January 20, 2003
WHEELS:HUBCAP/COVER
2002 FOCUS ZX3 - WITH 16" WHEELS - WHEEL CENTER CAPS ARE DEFECTIVE. ONE HAS FALLEN OFF, AND UPON INSPECTION, THE OTHER THREE HAVE TABS THAT ARE BREAKING OFF, THAT WILL LEAD TO THE CENTER CAPS FALLING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003070January 20, 2003
SUSPENSION:FRONT:CONTROL ARM
OUR SON WAS DRIVING HIS 2001 FORD FOCUS ON A SMALL BACK ROAD NEAR A SHOPPING CENTER. HE WAS DRIVING APPROMIMATELY 20 MPH THRU A SLIGHT CURVE APPROACHING A STOP SIGN. AS HE WAS APPROACHING THE STOP SIGN, HE LIGHTLY APPLIED HIS BRAKES AND TURNED THE STEERING WHEEL TO NEGOTIATE THE SLIGHT CURVE IN THE ROAD, BUT HIS STEERING HAD FAILED - UNABLE TO NEGOTIATE THE CURVE HIS CAR VEERED INTO ONCOMING TRAFFIC LANE THEN BACK TO HIT THE CURB. THE IMPACT ACTIVATED THE AIR BAGS, SHATTERED THE WINDSHIELD AND THE WHEEL WAS COMPLETELY BROKEN OFF. IT APPEARS THAT THE CONTROL ARM HAD A COMPLETELY CLEAN BREAK - USUALLY NOT SEEN IN AN ACCIDENT. THIS WAS REPORTED TO ME BY SEVERAL FORD EMPLOYEES AS A "VERY SUSPICIOUS BREAK" AS WELL AS THE TOW DRIVER FROM THE FORD ROAD SIDE ASSISTANCE. OUR SON ALSO REPORTED TWO DAYS PRIOR TO THE ACCIDENT THAT HE FELT A "SEVERE VIBRATION IN THE FRONT RIGHT END " OF THE 2001 FORD FOCUS. HE PULLED OVER TO CHECK THE CAR- BUT COULD NOT SEE ANYTHING WRONG - CONTINUED AND THE VIBRATION HAD CEASED. WE ARE THANKFUL THAT THIS DID NOT HAPPEN ON THE HIGHWAY AS HE USUALLY TRAVELS ON A DAILY BASIS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002896January 18, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STARTS TO LOSE POWER. ENGINE MISFIRES, THEN STALLS. AFTER SITTING A FEW MINUTES, CAR WILL RESTART FINE. WILL THEN REPEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004105January 17, 2003
SUSPENSION
WHILE DRIVING AT 40MPH AND WITHOUT WARNING THE FRONT LEFT WHEEL DISCONNECTED FROM THE VEHICLE. THIS CAUSED A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002773January 16, 2003
UNKNOWN OR OTHER
CAR CONTINUES TO SHAKE NOT ABLE TO DRIVE ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003985January 16, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
VEHICLES' BRAKE PAD DETERIORATED, THEY WERE ONLY AT 20% STATED THE MECHANIC. PLEASE PROVIDE MORE DETAILS. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004044January 16, 2003
AIR BAGS
CONSUMER WAS HIT AT 35MPH IN THE FRONT CENTER OF THE VEHICLE AND THE AIR BAGS DID NOT DEPLOY. THIS CAUSE CONSUMER TO SUBSTAIN MINOR INJURIES. DEALER HAS BEEN NOTIFIED. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002806January 16, 2003
FUEL SYSTEM, GASOLINE:DELIVERY
ENGINE STALLS AT ANY SPEED, DURING ANY WEATHER CONDITIONS. A ENGINE LIGHT WITH AN 'EXCLAMATION POINT' COMES ON, THE RED LIGHT NEAR THE HAZARDS BUTTON COMES ON, AND THE FUEL LIGHT COMES ON WHILE THIS STALLING HAPPENS. ABOUT TWO WEEKS PRIOR TO THE CAR BEGINNING TO STALL, THE CHECK ENGINE LIGHT HAD COME ON. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED A VALVE (RTC, I THINK) IN THE FUEL SYSTEM AND SAID I NEEDED A NEW FUEL FILTER AND THE FUEL INFECTORS CLEANED, ALL FOR ABOUT $200. I HAD THE FUEL FILTER REPLACED AT AN INDEPENDENT GARAGE AND USED TECHRON FUEL INJECTOR CLEANER IN THE GAS TANK. THE DA I LEFT THE DEALERSHIP, HOWEVER, THE CAR BEGAN TO STALL AND IT COTINUES TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003979January 15, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING THE VEHICLE BEGAN TO SMOKE UNDER THE HOOD THEN CAUGHT ON FIRE. THE DEALER HAS BEEN NOTIFIED OF THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10002651January 14, 2003
UNKNOWN OR OTHER
ON MY WAY TO SCHOOL THIS EVENING ALL MY ELECTRICAL THINGS IN THE CAR STARTED FLICKERING AND THEN SMOKE STARTED TO COME OUT OF MY VENTS. I PULLED OVER IMMEDIATLY, WHILE SOMEONE WAS YELLING AT ME GET OUT OF YOUR CAR. I GOT OUT AND SAW THAT SMOKE WAS COMING OUT OF MY WHOLE ENTIRE HOOD AREA. THEN IT WENT UP IN FLAMES, MELTING THROUGH THE HOOD, SCATTERING MY WINDSHIELD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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