Ford Focus Complaints

22,326 consumer complaints on file.

#11543480September 8, 2023
ENGINE
When you accelerate the car hesitates and shakes, the rpm needle goes way up even though you are creeping along. It seems like it is a recall issue on earlier model Ford Focus's. The recall should be extended to all model years. There is no reason I should have to spend money to repair a transmission issue on a 5 year old car. It is sitting out on the street not being driven while I make payments, not a happy camper. The check engine light comes on also, if someone was following too close and it starts sputtering it could cause an accident, a auto parts store checked it out- Most likely solution-"Replace Dual Clutch Transmission Clutch Assembly"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543137September 7, 2023
UNKNOWN OR OTHER
Not even a month ago my car started jerking when taking off like hard enough to practically put you through the windshield. It almost stalled on me at a stop sign. I have the customer satisfaction program 14mo2 letter from Ford about my TCM replacement. But I believe it is the power shift dual clutch in transmission that’s having the issue.. I called Ford today because the dealership I want to take my car to wants to charge me $4000 if it’s not the TCM. Apparently there have been issues with the powershift clutch transmission and that the coverage that they had to fix that issue has expired years ago. I cannot drive it out of my small town for fear of it breaking down on me. I found out the TCM had been replaced in 2016 and I’ve only had this car six months to seven months tops and it only has 75,000 miles on it. It revs up real high and does not shift gears properly. I am afraid to take it out on a highway or anything afraid it might cause an accident and Ford told me they will not fix it unless I pay for it if it’s the powershift dual clutch. I thought ford was supposed to fix any transmission issues whether under warranty or not. These safety issues could get someone killed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543172September 7, 2023
ENGINE, POWER TRAIN
In may of 2022, while driving at highway speed (approximately 65 MPH) my engine stopped working overheated and I almost crashed attempting to get off the highway. The vehicle mileage was just over 40,000 miles. The reason was vehicle oil pump stopped working due to pieces of debris from engine rubber drive chain clogged engine oil filter. This has occurred over and over on the 1.6 liter eco boost engine. Engine was replaced under warranty and I was given a 12 month 12,000 mile warranty on replaced engine. During the time of the warranty I on numerous occasions dealt with overheating issues as coolant level was constantly low. On one occasion engine stopped working and steam bellowed out almost again causing a crash at highway speed. Engine was diagnosed in 7/2023 by local Ford dealership of engine block grooves allowing coolant to leak into cylinders which led to catastrophic engine failure. My vehicle now has just over 50,000 miles and Ford states that since I am over my 60 month power train warranty they will do nothing to cover costs on a 3rd engine replace. That is 2 separate instances where engine completely failed and stopped while driving at highway speeds and at least 2 times where engine overheating nearly caused the vehicle to become overheated to the point of causing a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543210September 7, 2023
ENGINE
My oil light is flickering. I have taken it to 3 different mechanics, one of which is a Ford dealership. Oil is getting on the timing belt, causing it to fray. Oil is being prevented from getting to the engine efficiently. They all state that the problem is a design issue, and that having it repaired will fix it for awhile, but the problem will continue later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542845September 6, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle jerked while shifting from first to second gear with the RPM at 3,000. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542864September 6, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer where it was diagnosed that the transmission control module failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the vehicle failed to shift into reverse. Additionally, while driving at an undisclosed speed, the vehicle stalled, and the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was included in the Customer Satisfaction Program Campaign Number: 14M02 however, the parts to perform the repair were on backorder. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542892September 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact was able to pull over and restarted the vehicle. The contact stated she was not aware of any warning lights being illuminated. The contact stated that the vehicle also stalled at slower speeds, and there were times when the vehicle failed to restart. The contact towed the vehicle to an independent mechanic who diagnosed the vehicle and determined that the Canister Purge Valve (CPV) needed to be replaced. The mechanic advised the contact that there was a manufacturer’s recall associated with the failure; NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact was referred to a dealer by the mechanic to have the vehicle repaired. The contact was informed by the dealer that the VIN was not included. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542965September 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling, he attempted to restart the vehicle; however, the vehicle failed to restart immediately. The vehicle was taken to an independent mechanic, who informed the contact that the fuel tank pressure sensor and the fuel tank vacuum had failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542575September 5, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Transmission had randomly started to jerk and then stopped accelerating. Left me stranded on the side of the road on a 5 hour trip and when I turned it off and back on it would move very little and I could hear grinding noise from the gears. I had to get a tow truck which cost me 1.5 k to tow back to my house
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542656September 5, 2023
ENGINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was intermittently illuminated. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and started to shake with the RPM increasing. The vehicle was taken to an AutoZone to be diagnosed. The mechanic retrieved DTC: P0456 (EVAP leak). Additionally, the contact stated that the 02 sensor was replaced; however, the failure recurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542696September 5, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that while at a stop light, the accelerator pedal was depressed, but the vehicle failed to respond. The message that the transmission had overheated was displayed. The contact was able to push the vehicle off the roadway. The vehicle was towed to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer informed the contact that the part was on backorder. The parts arrived and the transmission control module was replaced, but the failure recurred. The dealer informed the contact that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about an Extended Warranty coverage. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542346September 3, 2023
UNKNOWN OR OTHER
I bought my car off of a friend who bought it pre-owned certified from a local ford dealer. The car had 59,000 miles on it and had the transmission already replaced by ford (the second transmission on the vehicle under 60,000). After having the vehicle a year I was driving home and the clutch in the transmission got stuck and the car would jolt me forward and when I would come to a complete stop it would skip me forward and jolt me, I also experienced the car not being able to move uphill. My situation was very dangerous and happened all of a sudden with no warning signs of a check engine light or symptoms of the car before. If I didn’t stop so far away from the other vehicles at stop lights I could have been very easily pushed into another vehicle, as well as other vehicles possibly hitting me when my car could not shift into gear. I was extremely disappointed due to the fact my car was at 80,000 miles and the transmission in the vehicle had already been replaced once before, this is also not a cheap fix and costed me close to $2,800. The transmission shop that fixed my issue told me this is the most common issue with the 2015 Ford Focus and that he’s repaired multiple with the same issue at moderate/low mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542247September 2, 2023
FUEL/PROPULSION SYSTEM
My check engine light went on and off for a while, and every time I filled up with gas my car would not start. I would have to turn it off and then on again in order to get it to run. I have attached details of the repair, which were a specific 2012 Ford Focus recall that my car had not been included in. Since this repair, my car’s fuel tank still does not function properly. My fuel gauge is faulty, which is dangerous because I could run out of gas at any moment even if it appears to be half full. My fuel tank is not pressurized enough to push enough gas into the tank to run as it should (I may have worded that wrong, but I am repeating what [XXX] has told me). This car should have been on the fuel pump recall list. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542253September 2, 2023
POWER TRAIN
Car started making a noise and jerking, couldn't go above 12 mph and wouldn't go in reverse. Check engine light came on. This is same fault we had with our previous Ford focus which was supposed to be corrected in 2018 models but clearly isn't. Dealership said it is tcm and back order for part could be months, told us they don't do loaner cars but the repair is free. The repair isn't free because this is our only car and my disabled husband needs transport to weekly hospital appointments so it is costing 30 dollars a day for a rental we shouldn't have to pay for. Ford TCM is clearly a huge issue no matter what year you buy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542070September 1, 2023
STEERING
Steering gear box failure. Open recall 14s18 for same month and year manufactured but Ford declines to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542106September 1, 2023
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the check oil warning light illuminated, and the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed a failure with the timing chain. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542133September 1, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Ford Focus. The contact stated that while starting the vehicle, the RPMS were significantly high. The check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle was operating as designed. The contact stated that the failure recurred while driving, and while at a complete stop, the check engine warning light illuminated. The contact stated that the RPMs would exceed 1,500 and would then drop to 600-700. The contact stated that the vehicle lost motive power temporarily while driving on one occasion. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542150September 1, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving and shifting gear, the vehicle hesitated. While in third gear, the vehicle failed to shift. The transmission warning light was illuminated. The "Take to the Dealer" message was displayed. The vehicle was taken to the local dealer, where the vehicle was diagnosed, and a software update was performed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted, and the contact was informed about an extended warranty coverage, and referred to the NHTSA Hotline. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542210September 1, 2023
POWER TRAIN, STEERING
It was a fateful day on June 16th, 2020 when our lives took an unexpected turn. Engaged in a peaceful drive, cruising at a steady 60mph with the assistance of the trusty cruise control, we were abruptly jolted towards the left, instantly relinquishing any grasp of control we had over our vehicle causing us to loose control and wreck our car in a corn field. Reason for mechanical failure unknown
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
2
#11541824August 31, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
NHTSA number 18v845000 and 18v735000, my car is showing the same symptoms transmission and purge valve and should be included in these recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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