Ford Escape Complaints

758 consumer complaints on file.

#11627243November 25, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact stated that his wife had driven approximately 500 miles during a trip from Tennessee to Michigan, where she made stops as needed. The contact stated that after his wife arrived to the destination, she noticed that she had sustained third-degree burns on the right buttock and on the right upper leg from the front driver's side seat heater. The contact stated that his wife was a nurse and was self-treating at the residence. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11626650November 21, 2024
SERVICE BRAKES
The contact owns a 2022 Ford Escape. The contact stated that the rear brakes were making squealing and rubbing metal-on-metal sound whenever the brake pedal was depressed. The vehicle was taken to the dealer who had not diagnosed or determined the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626254November 19, 2024
ENGINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds, there was an abnormal sound coming from the engine and the front driver’s side tire. In addition, the instrument panel was occasionally turned off independently. Additionally, during rainy weather driving the brakes were making abnormal sounds. The contact stated that several unknown warning lights were occasionally illuminated. The vehicle was taken to a local dealer on several occasions and was diagnosed; however, the failure could not be replicated. The vehicle was taken to another local dealer, Mullinax Ford of Kissimmee (1810 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744); for a second opinion; however, the failure could not be replicated. The vehicle was also taken to a third local dealer, Tropical Ford (9900 S Orange Blossom Trl, Orlando, FL 32837); but the cause of the failure could not be determined. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that an unknown material might have intruded into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626037November 18, 2024
SERVICE BRAKES
I bought this car in August 2024. There wasn’t a problem, until I backed up. There is this moaning sound. It happens most of the time. This was supposed to be a certified used car. I took it to the dealership and they duplicated the sound I was talking about. Then they tell me they can’t fix it until they hear from Ford. Should be a fix 4th qtr 2024. I saw on Ford website there is a fix and I told them. They said they can’t do anything about it until ford tells them. They knew this was a problem. Most forums have a lot of ford escape owners are having the same problem. I just want it fixed. There is a TSB out for it, but the dealership won’t do anything. I feel like I am being given the run around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624727November 12, 2024
POWER TRAIN
The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. The contact stated that the vehicle had stalled with several undisclosed messages displayed. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure but was offered no assistance. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623474November 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light continued to flash off and on, and the vehicle had experienced a loss of motive power. The vehicle was taken to the local dealer who diagnosed that the engine was faulty due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623375November 4, 2024
SERVICE BRAKES
The contact owns a 2022 Ford Escape. The contact stated that while in reverse and depressing the brake pedal, there was a grinding sound coming from the vehicle. The contact stated that there was no sound while the vehicle was in drive. The dealer had been contacted and confirmed it was a known failure. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623326November 3, 2024
UNKNOWN OR OTHER
A/C Drain hose clogging results in driver side and passenger side floorboards flooded. Water dripping on feet when driving and making turns after A/C drain gets clogged or heatshield drain hole not properly aligned with drain hose. Also A/C Drain hose not long enough to drain out at the appropriate spot. Official procedures to correct the problem is to remove underside heatshields and add a hose extension to the A/C Drain hose to allow drainage at correct location. My shoes and feet are soaked anytime I drive the vehicle after having the A/C on. Cannot use A/C until drain hose is unclogged/extended which is a simple procedure on other vehicles except this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621350October 22, 2024
ELECTRICAL SYSTEM, ENGINE
I see no recalls for 2021 Ford Escape SEL AWD 2.0L. Vehicle was parked next to house under carport all day and owner smelled smoke. Looked out house window and seen front of vehicle on fire and catching house on fire. The fire department put it out but the vehicle was a total lose and house has significant damage and is unlivable until repairs can be made. There were no indications this was going to happen. These models need to have a recall.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11620959October 21, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
My incident report is a non accident report, I am trying to be proactive and report problems I’ve experienced with this vehicle since I purchased this vehicle 2 years ago. The vehicle has been problematic since I purchased brand new in 2022. I’ve been reporting this issue for two years and the mechanic has not been able to resolve the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620941October 21, 2024
SERVICE BRAKES
Brakes are moaning when backing up. and there is a grabbing sensation when trying to stop, I have to pump the brakes!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620900October 20, 2024
ENGINE, SUSPENSION, WHEELS
MY 2022 Ford Escape THE ENGINE SHAKES REALLY BAD THERE ARE NEW BRAKES PADS ON MY CAR AND MY RIMS ARE FILL WITH DUST FROM THE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620413October 17, 2024
AIR BAGS, SEAT BELTS
The contact owned a 2022 Ford Escape. The contact stated that while slowing down to stop a second vehicle traveling approximately 50 MPH, crashed into the rear of the vehicle. During the crash, the contact's vehicle was pushed into the rear of a third vehicle causing severe damage to the vehicle's frontend. The contact indicated that the front driver and passenger side air bags did not deploy and both the front driver and passenger side seatbelts failed to secure the occupants. The driver sustained a head contusion, neck and back, and right calf injuries, and the front passenger sustained a head contusion, thumb, back, neck, and shoulder injuries. Both occupants were transported to the local hospital and received medical treatment. The vehicle was destroyed and towed away. A police report was taken at the scene. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 34,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11620311October 17, 2024
ENGINE
While accelerating at a stop light I heard a thud in the hood of my car and then it started to smoke so I pulled off the road and turned off vehicle but the car caught fire and the entire front end burned.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11620073October 16, 2024
UNKNOWN OR OTHER
My drivers door was making strange noises and not staying open. Took it to a ford dealer. They assessed it needed to be replaced as others are having the same issue. When I got my car back, now I can’t roll my window down except for a few inches. Safety issue! I’ve been waiting at least 4 months for a new door. The passenger side is to be fixed also because faulty parts were used when it was manufactured. Absolutely no word from the dealer when this will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620027October 15, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving down the interstate and came up on a wreck. When traffic started to move again my transmission wouldnt engage. The active cruise had quit working about 10 minutes prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619778October 15, 2024
SERVICE BRAKES
I have a 2022 Ford Escape and the rear brakes started making a noise in reverse. I know Ford has a recall on this problem for Broncos and 2021 Ford Escapes and a few 2022 Ford Excapes but my is not included. I feel this should be covered either under the recall 21C31 or under my car warranty. I have talked to Ford and they know there is a problem with the brakes but wont cover my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619459October 12, 2024
AIR BAGS, ENGINE
Since purchase airbags light stays on reported this several times! Next engine oil has been leaking on hot parts of engine report to manufacturer and they are doing nothing this is my only vehicle! This could cause a fire! Several vehicles same year and model same problem!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618069October 4, 2024
SUSPENSION
BOUGHT CAR NEW. HAD BOTH REAR SHOCKS REPLACED UNDER WARRANTY AT 18478 MILES BECAUSE OF LEAKING. NEED TO REPLACE BOTH REAR SHOCKS AGAIN AT 50250 MILES BECAUSE OF LEAKING. Three sets of shocks in 50,000 miles of normal driving is not normal,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617939October 3, 2024
UNKNOWN OR OTHER
I entered the driver seat of my 2022 Ford Escape SE and closed the drivers door. I pushed in the brake and pushed the button to start the engine. Immediately the rear passenger side window rolled down without me activating the switch. I then could not roll the window back up. I turned off the car and started it again and tried the switch to roll it up but it didn’t work. I left the car running, exited the driver seat and walked around to the rear passenger door to activate the switch but the window would not roll up. I confirmed the child safety lock on the rear windows were not activated. I contacted the dealership and was told this is an issue that the regularly have people bring their vehicles in for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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