Ford Escape Complaints

758 consumer complaints on file.

#11652026April 1, 2025
AIR BAGS, SEAT BELTS
The contact owns a 2024 Ford Escape. The contact stated that the air bag warning light was illuminated, and a message "Belt Monitor Service Required" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 24N08; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651343March 28, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving with the adaptive cruise control, the vehicle displayed a hazard warning and beeping to take control of the vehicle. Then multiple other warnings followed including Pre-collision assist not available, check parking sensors, blind spot system fault, cross-traffic system fault, and Front camera fault service required. These messages would go away after turning the vehicle off, but would come back between 30 or 40 miles into a drive. Then in the past 2 days they stayed on as soon as it was started. No cruise control, no blind spot detection, and lights and warnings have been constant on my dash. I took it to the Ford dealership and they did not have any recalls on the vehicle. They said that they reset the IPMA and did a IPMA alignment. They test drove for 6 miles and all of the warnings came back on. They advised that another software update is coming in April. They reset the IPMA again and said that when it comes back on to contact them after the new update comes. I called Ford Warranty Customer Service and they advised that the vehicle is still under warranty and to take it to a Ford dealership. I told them that I did that and that the dealership is unsure of the problem and guessed that the upcoming update could fix it. I told them that I'm driving a vehicle right now that the dealership fully expects will go into a fault again while driving. I also raised concern that I drive a lot of miles and my warranty could expire before they have a confirmed repair for this problem. The reply was to take it to a Ford dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651307March 28, 2025
FUEL/PROPULSION SYSTEM, ENGINE
Problem with fuel injectors. Car has a very rough idle when cold. Also while driving there is a rough idle from the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651237March 28, 2025
STRUCTURE, SEAT BELTS, ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651219March 27, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651021March 27, 2025
POWER TRAIN
The contact owns a 2023 Ford Escape. The contact stated that while driving approximately 30 MPH, the transmission overheated warning light illuminated. The contact stated that the vehicle went into LIMP Mode. The contact stopped and had the vehicle towed to the dealer. The dealer diagnosed the vehicle but could not duplicate the failure. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken to another dealer who also was not able to duplicate the failure. The vehicle was not repaired. The contact stated that the transmission failed and was unable to shift into reverse(R) or park(P). The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650882March 26, 2025
UNKNOWN OR OTHER
Front driver door welds not holding and causing door to not shut properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650744March 26, 2025
UNKNOWN OR OTHER
Sunshade for the panorama broke for the second time. The first failure was covered under Ford TSB 22-2278 and this has since failed again under Ford TSB 23-2139. If this sunshade failure where to happen while driving, the shade might sag and visually impaire the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650144March 24, 2025
POWER TRAIN
The contact owns a 2023 Ford Escape. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. There was no warning light illuminated. The dealer was notified of the failure, and the contact was instructed to bring the vehicle in for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650038March 23, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Summary of Issues: 1. March 2024 – First Incident: •Warning lights appeared on the dashboard while driving (including ABS and power steering). •Vehicle was taken to Camelback Ford. •Dealership diagnosed a software update failure due to low voltage. •Battery was recharged, software updated, and codes cleared. ⸻ 2. April 6, 2024 – Battery Replacement: •Vehicle continued to experience electrical issues. •Battery was replaced by dealership under warranty. ⸻ 3. June 11, 2024 – Second Incident: •Dashboard warning lights returned. •Dealership again cleared codes, no new repair or replacement performed. •Explanation given was “modern cars have more computers” and that these issues were “normal.” ⸻ 4. July 12, 2024 – Third Incident: •While stopped at a red light, the entire dashboard shut off and restarted on its own. •Engine remained on, but the sudden blackout raised serious safety and reliability concerns. •Vehicle was not moved after the incident. •Dealership advised to return only if issue happens again. ⸻ Ongoing Concern: This vehicle has experienced repeated electrical system failures including instrument cluster blackout and communication errors, despite warranty repairs and a new battery. These intermittent issues pose a potential safety risk, especially if they occur while driving. The lack of a consistent fix raises concerns about the vehicle’s electrical integrity and reliability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649514March 20, 2025
STRUCTURE:BODY
Driver door door check bracket separating from housing assembly. No wreck or accident with vehicle. May be the spot welds on the door bracket assembly which have, apparently, demonstrated issues for this year make model of Escape. I contacted the nearest Ford Dealer with a body shop and they said they were unable to assist because there is no active recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649155March 18, 2025
POWER TRAIN
First problem I have with my 2022 Ford escape was the purge valve not sealing within the emissions system. Caused the check engine light to come on and struggle to start up after pumping gas. Ford dealer fixed it. Check engine light is still on, now it is saying that an O2 sensor is the cause of my check engine light. All of this is within the power train system of the 2022 Ford escape which is causing the vehicle to read that it cannot pass and will fail an emissions test if it were to undergo one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648588March 16, 2025
ELECTRICAL SYSTEM
I purchased a Ford Escape 2023 in Green Bay, Wisconsin on [XXX] from Dorsch Ford Dealership. On October 7, 2023 I tried to start my vehicle and the battery was drained/dead. This continued through January of 2024, and I received a new battery. I thought the problem was fixed. Not so, and it has continued throughout the past two years. My vehicle will go into Deep Sleep Mode at different times of the day. I have to drive it to regenerate the battery. At times I do not even have lights when I start the Ford Escape. I have taken it to a Ford Dealership in Appleton. I am suppose to go again on March 25, 2025 and it will be my tenth time. The service person stated why should I even come because they can not find the problem. There is a parasitic draw and it needs to be found, or the battery is not operating properly, and needs to be replaced. I am a school teacher, and I thought I was buying a safe and reliable car. This is not the case. I have over 100 pages of documentation. I have filed complaints with Ford and with the State of Wisconsin Lemon Law to no avail. Also, I am close to warranty and then I will have to pay out of pocket. The Ford Motor Company is violating the consumer laws and not following their obligation to make repairs on my car. This is similar to the Bronco/Maverick battery issue. Something more electrical is happening under the hood. The service people I have dealt with even stated that I don't drive the car regularly. I have to now get up at 4am to get the battery charged. I can not access the added features such as remote start. I paid for something I didn't receive! Plus, what happens when I am driving and the vehicle decides to have a major malfunction? This is wrong on all levels. Please look into this matter immediately. I have had one recall concerning the door locks which were repaired last summer. I am worried and nervous to continue driving the Ford Escape 2023 because of its battery. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648311March 14, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2023 Ford Escape. The contact stated while driving 40 MPH, the "Blind Spot Detection System Fault" message was displayed. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the trailer tow wiring harness (Part Number: LX6Z-15A416-B). The contact was informed that the wiring harness was damaged by the heat shield. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648095March 13, 2025
POWER TRAIN, ELECTRICAL SYSTEM
I was driving my 2021 Ford Escape, that I have not yet owned for four years, that I purchased brand new from a Ford dealership. I was driving to work just as I do on a typical morning at interstate speeds, when suddenly, the car refused to upshift, slipping gears. The car became jerky. I tried to accelerate back up to speed. The car was not moving and the RPM reading shot into the red. I see a large vehicle approaching me, and I begin to feel terror that I could become the victim of a car crash, due to a faulty Ford transmission! This moment was psychologically damaging, as I feared for my life. Eventually, the car regained speed slowly and I continued on my way. Then, at stoplights, the car continued to jerk and shift gears. Once I reached my destination, the car slammed into park, throwing me toward the steering wheel. My husband towed my car home. It has been taken to a local dealership where I received a quote for a new transmission and an oil leak repair, totaling over $11,000. This car at trade-in value is worth a similar amount. The transmission fluid was tested and found to be burnt and containing traces of metal in the fluid. The dealership has been helpful in diagnosing the repair. But from Ford, this low-standard is unacceptable. I could have been killed, injured, and caused harm to others due to this faulty transmission. I have reason to believe based on a class action lawsuit that took place in March of 2024, Ford knowingly placed faulty parts and transmissions into Ford Escape models that were produced from 2009-2021. I have called Ford corporate. They offered little to no empathy, offering a small amount of assistance, which was highly disappointing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647794March 12, 2025
STRUCTURE:BODY
Schedule repair maintenance with Spirit Ford Dundee MI on my 2021 Ford Escape on 1/16/2024 for water leaking in the spare tire compartment which created moisture to collect on interior windows and smell like mold. Spirit Ford said that it was leaking from the rear light and that was replaced. We drove the car as it was fixed and never had a reason to look back in the spare tire compartment as we thought it was fix. Last week [XXX] when the weather was started warming for a day after having snow/rainy days we noticed the car smelling again and looked in spare tire compartment to find that was full of water all the way to the top. So apparently the issue was never fixed correctly. Schedule an appointment for repair maintenance on the vehicle 03/10/2025 for issue again. As of 4pm on 3/10/25 the car had not been looked at. I received a call around 5pm and was told that they ran it through the water testing and did not see anything leaking. On 03/11/2025 around 1:30pm my husband informed that the vehicle repair is now out of warranty and will not be covered and would cost $729 to replace the lift gate seal. I asked why the repair was not covered as it was never repaired correctly the first time when vehicle repair was under warranty and was told well, they replaced the light. But that 1st repair did not fix the water issue now we as the consumer is responsible for the repair when it should have been fixed correctly the first time. If the issue was never fixed the 1st time, how am I to trust them again to fix it for the $729 that I shouldn't have to pay as I stated before should have been fixed. But let's not forget Ron basically blamed us for driving it since last repair and implying that is why the water was leaking in the same place. We had to pay for a diagnostic fee of $165 to tell us that it could be the seal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647511March 10, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car would act like it would die or cut off after idling for a while at a drive thru or school pick up. Took the car twice to the dealership they couldn't replicate it. Then the car died and shut off in the middle of a busy intersection at a red light. I was nearly hit head on and rear ended. I got the car started and out of the way and I had it towed to the dealership. The cars check engine light was on. It had never shut off before or had the engine light come on until then. It said crank shaft sensor and the PCM weren't allowing proper engine control. And the dealership has had it sense then. Bought the car in August 2024 and January 2025 the dealership has had my car. It is now march 2025. I have invoices. They say it's fixed every time I would pick the vehicle up and it never is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647128March 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
On dashboard, states: Regain Control, Bind Spot System Fault, Cross-Traffic System Fault, Front Camera Fault Service Required, Pre-Collision Assist Not Available. We have a [XXX] in the car and the added safety features to assist while driving are faulty. Ford knows it is an issue but has not been able to fix it. Taken it in twice for a system wipe but it reappears within a day. Spoke with Ford Customer service to begin a claim. We purchased the vehicle in June 2024 and started in July 2024. Was told a fix would be March 2025, now they said May 2025. Keeps getting pushed out because they cannot fix the issue. Warning lights on dashboard on at all times. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646567March 5, 2025
ENGINE
The contact owns a 2022 Ford Escape. The contact stated that the vehicle was experiencing excessive oil consumption. The local dealer was notified of the failure; however, the vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 22V191000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646264March 4, 2025
FORWARD COLLISION AVOIDANCE, ENGINE
The contact owns a 2024 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the Forward Collision Avoidance warning light illuminated without an object or vehicle being nearby. Additionally, while operating the vehicle, there was an abnormal burning odor inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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