Ford Escape Complaints

758 consumer complaints on file.

#11676268July 25, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated upon taking the vehicle for the State Inspection, the contact was informed that the gateway module of the vehicle was not communicating, preventing the inspection from being performed. The vehicle was taken to the dealer, where it was determined that the gateway module needed to be reprogrammed. The contact was informed that a fee would be charged for repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 22N15 (Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing); however, the manufacturer informed the contact that the vehicle was not covered under the campaign. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 45,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675451July 22, 2025
STRUCTURE:BODY
Driver door check bracket is making loud crunching sound and making door difficult to open and close. This is cause for concern about integrity of door and ability to use vehicle. Not been inspected yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674861July 20, 2025
SEAT BELTS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Campaign 23B56 Description Inspect front door check-arm reinforcement spot welds Next Steps Contact your dealer for next steps. ---------------------------------------------------------------------------------------------------------------- Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 Inspect front door check-arm reinforcement spot welds For More Information
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674799July 19, 2025
AIR BAGS, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 Inspect front door check-arm reinforcement spot welds For More Information
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674494July 18, 2025
SERVICE BRAKES
The contact owns a 2022 Ford Escape. The contact stated that while reversing, there was an abnormal grinding sound coming from the brakes. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer and the brake pads and rotors were replaced; however, the failure persisted. The contact stated that when the weather was humid or it rained, the sound was louder. The contact related the failure to TSB: 23-2308 (Moaning Noise When in Reverse; in cold weather and/or high humidity); however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674471July 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. Additionally, the contact stated that when the brake pedal was depressed, the vehicle failed to stop as intended. The contact stated that there was a delay prior to the vehicle stopping. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rear braking system failure. The contact was informed that the rear braking system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674388July 17, 2025
FUEL/PROPULSION SYSTEM
FORD MOTOR COMPANY CORPORATION NEEDS TO REPLACE FUEL INJECTORS ON ALL FORD BRONCO AND ESCAPE MODELS EFFECTED BY RECALL! STOP DRAGGING YOUR FEET FORD MOTOR CORPORATION! MY DAUGHTER'S LIFE COULD BE AT RISK! I HAVE ALWAYS OWNED A FORD SINCE I STARTED DRIVING AT AGE 16. NOW [XXX]. I HAVE ALWAYS STOOD BY YOUR PRODUCT! NOW IT'S TIME TO STAND BY MY DAUGHTER AND RESOLVE THE ISSUE THE RIGHT WAY! WHAT YOU'RE DOING AS A CORPORATION CURRENTLY WILL HAVE GRAVE CONSEQUENCES! [XXX] FORD CORPORATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673631July 15, 2025
SERVICE BRAKES
The contact owns a 2022 Ford Escape. The contact stated that while depressing the brake pedal there was an excessive amount of brake dust coming from the front brake pads. Additionally, there was an abnormal banging sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and filed a claim and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672736July 11, 2025
STRUCTURE:BODY
Drivers door popping noise when opening and closing the door, not closing properly, window not being able to roll up and down. Vehicle was brought to dealership for inspection and the problem was confirmed that there is arm bracket failure in the front door. No warning lights come on and no injury has occurred but car is not being driven for safety reasons at this time. We never received a letter about the one time repair and until the problem happened had no idea about this. We are on a list with local dealership and have been waiting for Ford to get parts and approve repair. We have no idea how many people are in front of us on this list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672258July 9, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, the fuel tank gauge decreased from 1/4th to empty almost immediately. The contact arrived at a gas station and discovered that the fuel tank was not empty. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel gauge sending unit. The contact was informed that the fuel tank needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 21,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672086July 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (FUEL SYSTEM, GASOLINE) and TSB 24N08. The contact stated that while his wife was driving 65 MPH, the vehicle jerked, and a fuel odor was coming from the vehicle when the vehicle was turned off. The vehicle was taken to the dealer, who refused to check the vehicle. The contact was informed that the VIN was not under a recall. The vehicle was not repaired. The contact stated that recently the seat belt warning light illuminated and remained illuminated. The vehicle was taken to the dealer, who refused to check the vehicle. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671415July 6, 2025
VISIBILITY/WIPER
The shade for the panoramic sunroof malfunctioned. The shade will not roll up properly causing the shade to sag and block rear visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671266July 4, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Ford put out an update at the end of April 2025 that inhibited ALL advanced driver assistance systems from working. I took my escape to the dealership twice in May and June and it’s not fixed. I called ford and they promised an update in July but it’s still not out to fix their mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670378June 30, 2025
SERVICE BRAKES
Vehicle has an issue with braking system. When attempting to stop, the brake pedal required much more force to be applied that subsequently increased stopping distance. Safety to operator and/or others is at great risk due to extended stopping distances. The condition has not been confirmed by the dealer service department or independent service center. However, this condition occurred to the owner of the vehicle as well as the vehicle owner's son (that is in the auto industry as an insurance adjuster). The dealer only looked at the condition of the brake pads, calipers, and rotors. The dealer did not look into the hydraulic braking system or brake lines. (NOTE: There is an open recall on many Ford Escapes, however, this particular vehicle identification number is outside the current recall notice. I believe they should investigate and/or expand the recall to add more vehicles due to our discovery) The vehicle has not been inspected by the manufacturer, police, insurance representative or others. No ODB Codes or warning lights appeared on the dash information screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669703June 27, 2025
LANE DEPARTURE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
The contact owns a 2025 Ford Escape. The contact stated while driving at undisclosed speeds, the Forward Collision Avoidance system engaged erroneously. Additionally, the contact stated that while attempting to switch lanes at highway speeds, the Lane Departure Assist erroneously engaged and pulled the vehicle back into the initial lane, preventing the contact from switching lanes. The contact was uncertain whether a warning light was illuminated. The vehicle was taken to a dealer, where the computer system was reprogrammed; however, the failure recurred soon after. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669577June 26, 2025
ENGINE
For the last 2 weeks After accelerating my engine coolant overheat warning light goes off and i can't accelerate any further until light goes off. Also ford mechanic states there is metal shavings in the coolant that might be causing engine to overheat on top of the sensor issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669387June 26, 2025
FORWARD COLLISION AVOIDANCE, LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds with the Adaptive Cruise Control Mode engaged, the vehicle failed to respond as needed after another vehicle pulled in front of the vehicle. The contact stated that the vehicle jerked and decelerated, and then revved up and accelerated unintendedly until the vehicle was within proximity of the other vehicle. Additionally, the contact stated that the Lane Keep Assist failed to keep the vehicle within the intended lane while driving, and the vehicle veered to the left unintendedly while the Lane Keep Assist was engaged. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. Additionally, the dealer informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 24V440000 (Forward Collision Avoidance), which the contact related to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669182June 25, 2025
BACK OVER PREVENTION
The contact owns a 2022 Ford Escape. The contact stated that the rearview camera was displaying a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the rearview camera displayed a distorted image and a black screen. No warning lights were illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668665June 23, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Service Engine Soon" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that an unknown valve needed to be replaced. The unknown valve failure was related to the fuel intake. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with the same valve failure. The check engine warning light was illuminated. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with the same failure and the vehicle was repaired again; however, the failure reoccurred. The manufacturer was made aware of the failure and referred the contact to NHSTA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668281June 21, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am experiencing persistent issues with the windows on my 2024 Ford Escape, specifically on both the driver and passenger sides, which struggle to raise and lower, producing unusual noises and leaving marks on the glass. Despite two visits to the Ford dealership where I purchased the vehicle, which is located far from my residence, the problem remains unresolved. During my second visit, I was initially offered a loaner car but had to wait over 3 hours only to be told that none would be provided, with the technician concluding that no trouble codes were found. Subsequently, I scheduled an appointment at a different Ford service center; however, they require me to leave my car for an unspecified duration without offering a loaner vehicle, which is unacceptable given my reliance on the car. Consequently, I am expressing my extreme frustration and dissatisfaction with the service provided by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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