Ford Edge Complaints (2023)

23 consumer complaints on file.

#11768884October 4, 2026
Other/I am not sure
The ClickTight mechanism is what allows the car seat to be moved in/out of the vehicle after securing using the seatbelt of the vehicle. Essentially, this mechanism causes the bottom of the car seat to fold up and allows the parent to unlatch the seatbelt to move the car seat. This mechanism is spring loaded and is supposed to lock/unlock by simply squeezing together two red handles. On my car seat, this mechanism has become stuck and does not allow the mechanism to lock into place & secure the car seat onto the seat belt. I am unsure of what is causing this jam, but I have only purchased this car seat on May 15, 2026 in brand new condition from Amazon. I have not been involved in an accident, nor has the car seat been moved in/out of the car excessively (perhaps 6-7 times at most until the first incident on 8/25/2026).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760345August 28, 2026
STRUCTURE:INTERIOR PANELS:CENTER CONSOLE
The contact owns a 2023 Ford Edge. The contact stated that on multiple occasions, the center console display overheated, causing the cabin temperature to become extremely hot. The air conditioning could not be operated due to the center console display being inoperable. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the center console display was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758429August 21, 2026
FUEL/PROPULSION SYSTEM
CAR HESITATES WHEN GIVING GAS PEDAL, ON GOING ISSSUE, DOESN'T HAPPEN ALL THE TIME SPERATIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757324August 16, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
On June 20th 2026 while driving my 2023 Ford Edge SEL AWD at approximately 35mph on an active hwy (93 AZ NB in Wickenburg AZ) the vehicle experienced a sudden catastrophic loss of motive power and came to a sudden stop in a jerking motion. The vehicle completely disabled itself without warning in live traffic, presenting an immediate and severe safety hazard to myself and surrounding motorists. I was forced to stay in an immobile position impeding the flow of traffic and could not coast safely out of the way of hazardous traffic conditions and subsequently was almost hit by a semi-truck and another POV. The vehicle was subsequently towed out of the hwy with law enforcement present for safety and the local repair shop provided a quick analysis of transmission failure. About 2 weeks later, the vehicle was towed by AAA to another mechanic and subsequently an authorized Ford Dealership where through diagnostic evaluation and repair. The official scan log revealed a critical internal failure of the Powertrain Control Module (PCM) identified by Diagnostic Trouble Code P0600 (serial communication link failure). This total electronic communication breakdown immediately triggered an un-commanded cascade of secondary transmission performance faults, specifically P0751 (shift solenoid A Stuck off) and P2700, P2701, P2704, P27B2, P27B4 (transmission friction element application time/performance faults). The failure terminated in codes P073D (unable to engage neutral), P07E4 (unable to engage gear 7), and P07E6 (unable to engage gear 8) which locked the powertrain. Crucially, this sudden module collapse and cascading powertrain destruction occurred exactly 81 days following a mandated Factory Recall regarding the PCM was performed by an authorized FORD dealership on my vehicle. The engineering evidence suggests that a corrupted software flash or module disruption during the recall process caused the master PCM to issue erratic hydraulic line pressure commands, starving the trans
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756914August 14, 2026
POWER TRAIN
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and accelerating, the vehicle unexpectedly stopped. The contact stated that shortly afterwards, the vehicle returned to normal operation. There was no warning light illuminated. The dealer was contacted, and the vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743536June 11, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Backup camera malfunctions. Goes black and picture is fuzzy, jumpy and distorted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737461May 12, 2026
EXTERIOR LIGHTING
The 3rd brake light (high mount stop) has burned out. The repair costs are exorbitant for a legally required part of the car and self repair is extremely challenging. There are numerous complaints online about this part failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728165March 31, 2026
ELECTRICAL SYSTEM
I reported this the other day. The screen will go black and stay that way for several minutes. It will then come back on then out again. It's getting a lot worse. I'm an older lady that's a lower leg amputee trying to work and I need this screen for directions as I'm by myself in areas I don't really know at night. It's a serious safety issue. Dealer refuses to fix anything since we bought this, says it's the battery, but battery was checked by 4 different places and is in excellent shape. This is beyond a dangerous issue and it needs fixed immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727735March 29, 2026
ELECTRICAL SYSTEM
When driving the screen will black out and be off for several seconds. It does not reform to what was on there before this happened. This has hairbrush at least 60 times since owning this vehicle. Took it back to dealer and they said needs new battery. Took too another dealer they said battery is just fine. This is a serious issue that Ford refuses to fix correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715771February 5, 2026
POWER TRAIN
As my wife was driving down the interstate, the car began shuddering. She pulled off, and the shuddering became very bad at about 30 MPH. The car flashed an error code which turned out to be the transmission. 2 Ford dealerships recommended a full transmission replacement for $10,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695963October 27, 2025
STRUCTURE:BODY
The vehicle automatically locks the doors when you begin driving. We were aware that when stopped the doors would automatically unlock when you tried to open them but have found that this can also happen while driving. While driving our daughter pulled on her door handle which caused the door to unlock, then pulled the handle again and was able to open the door enough to trigger the door ajar warning which alerted us to the situation. While we were able to engage the child lock to prevent this from happening again, it is concerning that pulling on the handle would cause the door to unlock when the vehicle is not in park as that can create a dangerous situation very easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679580August 9, 2025
UNKNOWN OR OTHER, ENGINE, SERVICE BRAKES
I was doing 65 and had to gun it to get out of someone's way and when I did it just didn't go. There was a long pause then it kicked in just in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654718April 15, 2025
ELECTRICAL SYSTEM
The APIM has a known software issue that blanks out the main display and control screen. While not a safety issue for the Radio. It Does eliminate the climate control system. It makes it impossible to turn on, adjust or turn off defrosters. So if windows start to fog there is NO control. The results are attempting to navigate to the side of the road. Secondly this is draining the battery shutting down systems. Ford is aware of the issue and tells dealers they hope a Software update in First Quarter 2025. This is an over the air software update that will not be able to be downloaded due to system shut downs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640323February 3, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615145September 18, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
I hit a very large item, a diesel tire, and although it broke the tires control arm or axle and was driving and sliding sideways, the cruise control never turned off. Even after hit the brakes it took it a minute before it turned off. This is a big safety issue.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11605337July 30, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2023 Ford Edge. The contact stated while parking and turning the engine off, the vehicle lunged forward after depressing the brake pedal. The failure had also occurred in reverse while reversing into a parking space, turning the vehicle off, and depressing the brake pedal. On one occasion the failure occurred causing the vehicle to lurch forward and the passenger side mirror struck a second vehicle. The vehicle was taken to the local dealer who reprogrammed the transmission software, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588241May 11, 2024
UNKNOWN OR OTHER
The "hands-free" liftgate on numerous occasions comes down on a person when that person is in the cargo area. the "hands-free" feature seems to have a mind of it own and besides being very irritating, seems dangerous. There is no way to turn off this feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587438May 7, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and A/C failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The Better Business Bureau (BBB) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the BBB had a Ford inspector diagnose the vehicle; however, no diagnostic codes were retrieved. The dealer replaced the Accessory Protocol Interface Module (APIM) and performed an unknown software update. The failure recurred, and the vehicle was taken back to the dealer, but the cause of the failure could not be determined. The vehicle was then taken to a second dealer, Sioux City Ford Lincoln (3601 Singing Hills Blvd, Sioux City, IA 51106), where a technician test-drove the vehicle with the contact. The contact was informed that the vehicle had been involved in a collision, which voided the warranty coverage. The vehicle was later taken back to the second dealer, where the contact was informed that the vehicle had not been involved in a collision. The vehicle was not diagnosed or repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The failure mileage was approximately 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583315April 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or GPS features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580139March 29, 2024
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2023 Ford Edge. The contact stated that the liftgate erroneously activated while leaning against the rear bumper. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 6,915.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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