Ford Edge Complaints

295 consumer complaints on file.

#11475102July 21, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I received a recall letter from Ford Motor Company dated April 2022 for recall notice 22S14 / NHTSA Recall 22V151. The risk is "A rear-view camera that intermittently displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash." This recall is not in the Ford or NHTSA database for my vehicle yet I have experienced this problem. The remedy is a software update which the dealer has not been able to install. A new AIPM module has been on backorder since November 19, 2021 when the previous owner experienced the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473216July 10, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Ford recently responded to a recall concerning the back up camera, and updated the software package. Since that time, the forward camera no longer works. The camera is used daily for parking purposes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470584June 23, 2022
ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
After the over-the-air update due to the rear-camera recall, the front-facing camera no longer works after approximately 15 seconds of the car being turned on. Turn on car: front camera is fine. 15 seconds: front camera no longer turns on It is supposed to be operational under 7MPH for corners or parking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469136June 14, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2021 Ford Edge. The contact stated upon opening the hatchback and taking items in and out of the trunk of the vehicle, the hatchback would close independently. The contact stated that the hatchback door had struck her on the head on four separate occasions. The contact stated that the impact was more severe on one occasion, but she did not seek medical assistance. The vehicle was taken to the dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11468925June 13, 2022
AIR BAGS
The contact owns a 2022 Ford Edge. The contact stated while her son was driving approximately 40 mph, another vehicle turned into his lane and he attempted to apply the brake pedal but still crashed into the vehicle. The air bags did not deploy. The contact also stated the SOS system did not function either. The driver sustained injuries on his head, back, right wrist, left elbow, and left knee. The driver sought medical attention at the emergency room. A police report was filed. The vehicle was not drivable. The vehicle was towed first to a towing lot and then to a collision shop. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11466360May 27, 2022
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
On April 26, 2022 the dealer performed the recall (Ford 22S!4) a software fix to correct a rear camera problem, I was NOT experiencing on my 2021 Ford Edge ST. It took the entire day to do the procedure, and after getting the car back, I experienced what seemed to be some temporary problems, but the main problem being the front camera not operating as designed. I brought the vehicle back to the dealer on May 3 2022, and as of the date of this communication, May 27, 2022 they have not been able to correct the problem I will be without use of the vehicle for one month as of May 31, 2022. Consumer stated her 2021 Ford Edge ST front camera, not working after the recall for the rear camera was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466061May 25, 2022
UNKNOWN OR OTHER
2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465800May 23, 2022
EQUIPMENT
The Yakima roof rack system (base clips, towers and bars) were attached to the roof of my husband's new 2022 Ford Edge. Our Thule Hullavators and 2 eddyline kayaks were also on the roof rack. It was all secure and properly installed. After 90 min heading north on I75 the front passenger clip failed sending the entire roof rack flying. We pulled over immediately and one kayak landed, still attached to the bars, in the left 2 lanes of the highway while the 2nd kayak landed in the middle of the highway, close to the right 2 lanes. We ran out into the freeway to get the kayak out of the road and are very lucky that no one hit it, was hit by it or hit us in the process! One of our kayaks is a complete loss, the roof rack system, including the Thule Hullavators are also a total loss and there is damage to the roof of the car as well. We are working with State Farm to repair the car There was zero warning this would or could happen though afterwards we have been able to find complaints on the Better Business Bureau regarding this exact thing happening to other people! Needless to say we are very upset and saddened by the loss of our property. Any help you can offer is greatly appreciated as clearly there are others who have been harmed in this way by Yakima's product. More pictures are available if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463501May 5, 2022
UNKNOWN OR OTHER
The hands-free power lift gate was inadvertently activated while I was placing items into the back of the vehicle, and hit me in the back, and the back of my head. This happened three times. The dealer told me that Ford relocated the foot sensor farther towards the back of the vehicle following consumer complaints that it was too hard to active with your foot, as you had to extend your foot too far under the vehicle. This has now caused the lift gate to descend while you are loading/unloading cargo, without you intentionally activating it. This can pose an injury danger when the lift gate hits your back and/or head suddenly. The dealer deactivate the sensor for me, but Ford would not pay to have this done. The dealer did not charge me, and considered it a courtesy. This is an engineering fault that should be corrected by Ford before unsuspecting users are injured when the lift gate suddenly, and unexpectedly, closed down on them. I found Ford's attitude towards the dealer was arrogant. Apparently they are unconcerned about user injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461392April 19, 2022
UNKNOWN OR OTHER
I do not believe that the horn is sufficiently loud enough to perform it's intended purpose. Especially with the ambient noise of traveling at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458331March 25, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Ford Edge. The contact stated while driving at 5 MPH and approaching a traffic light, she heard a loud popping sound. The contact looked up and noticed that the sunroof glass had shattered and the shattered pieces were beginning to fall inside the vehicle. The contact closed the shade guard and veered to the side of the road. Upon inspecting the vehicle, the contact could not determine the cause of the failure. The vehicle was taken to the dealer who informed the contact that they would need to investigate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457218March 18, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Hi The main screen just goes blank or partially corrupted, so I have no access to the rear camera or main controls on the panel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441031November 19, 2021
UNKNOWN OR OTHER
The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remained in their possession. The manufacturer had been notified and offered no assistance in relation to the failure. The vehicle had yet to be repaired. The failure mileage was 400.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11423419July 4, 2021
ELECTRICAL SYSTEM:HORN
Horn is hard to hear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419644June 4, 2021
AIR BAGS
I started my Edge and the airbag light was on,a/c did not work and the seat moved back by itself.Windows would not roll down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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