Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10092594October 15, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE PARKED A FIRE ERUPTED UNDER THE HOOD. DEALER STATED THE FIRE STARTED AROUND THE CRUISE CONTROL WIRING. NO INJURIES REPORTED. *AK THE ITEMS UNDER THE HOOD WERE REPLACED AND THERE HAVE BEEN NO FURTHER PROBLEMS. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10092618October 15, 2004
SEAT BELTS:REAR/OTHER
THE REAR SEAT BELT DIDN'T WORK. WHEN THE BELT WAS PULLED OUT IT ONLY CAME OUT PART OF THE WAY. *AK BOTH REAR SHOULDER BELT SUFFERED THE SAME CONDITION. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095199October 6, 2004
TIRES:TREAD/BELT
WHILE DRIVINGAT 70 MPH TIRE TREAD SEPARATED. THIS HAS HAPPENED ON SEVERAL DIFFERENT OCCASIONS. THE FIRST TIME WAS AT 38,551 MILES, AND THE SECOND TIME WAS AT 74,904 MILES. THE TIRES WERE GUARANTEED FOR 70,000 MILES. PEP BOYS, FUTURA PLUS, P225/60R16, RADIO DESIGN #9937, 31985-2 R-1768, DOT 3D X 0, 1 X BD0601, G03L, 0211801.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094337September 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION SLIPPED GEARS UNTIL CONSUMER REACHED HIS DESTINATION. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093959September 21, 2004
WHEELS
STEEL WHEEL CRACKED ON VEHICLE.*MR THERE WAS A SEPARATION OF THE WELD BETWEEN THE DISK AND HUB. A GAP OF 1/16TH OF AN INCH EXTENDED APPROXIMATELY 18" AROUND THE HUB WELD. THE WHEEL WAS PREVIOUSLY INSPECTED AT THE DEALER FOR POSSIBLE INVOLVEMENT IN SAFETY CAMPAIGN 03S05 AND PER THE DEALER THE WHEEL WAS NOT COVERED IN THE RECALL. THE WHEEL FAILED IN THE SAME MANNER AS DESCRIBED IN SAFETY RECALL 03S05. *NM SEE ALSO 10083876, SAME INCIDENT. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092863September 20, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
A SQUEAKING NOISE WAS HEARD WHILE APPLYING THE BRAKES. VEHICLE VIBRATED UNCONTROLLABLY WHILE DRIVING. CONSUMER DROVE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT PASSENGER 'S SIDE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091370September 20, 2004
ENGINE AND ENGINE COOLING
I WAS DRIVING ALONG THE HIGHWAY AND MY CAR STARTED TO OVERHEAT VERY QUICKLY, WITHIN 2 MINUTES. THE TEMPERATURE GOT SO HOT SMOKE POURED OUT, AND THE CAR STALED. AFTER A COUPLE OF MINUTES IT COOLED DOWN ENOUGH TO GET IT HOME, AND THEN TO THE REPAIR SHOP. SMOKE WAS EVERYWHERE. THE REPAIR PERSON SIGHTED THAT THE INTAKE MANIFOLD ASSEMBLY WAS RESPONSIBLE, AND THAT HE HAS SEEN A LOT OF SUCH PROBLEMS IN CROWN VICTORIA'S OF THE SAME YEAR 1997. THE REPAIR WAS $989.54, AND THE MILAGE ON THE VEHICLE IS CONSIDERABLY LOW FOR THE YEAR. IT ONLY HAS 69, 500 MILES. THE REPAIR SHOP HAS THE DEFECTIVE MANIFOLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083533September 20, 2004
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WHEN DRIVING AT AN UNDETERMINED SPEED HOOD OPENED. THIS CAUSED CONSUMER TO PULL OFF THE ROAD. CONSUMER WAS ABLE TO TIE DOWN THE HOOD AND DROVE THE VEHICLE HOME. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081672September 8, 2004
SEAT BELTS:FRONT
BOTH FRONT SEAT BELTS WERE FRAYING. DEALER AND THE MANUFACTURER WERE NOTIFIED, AND THEY INFORMED THE CONSUMER THAT THE SEAT BELTS WERE NOT COVERED UNDER A RECALL, AND ANY REPAIRS OR REPLACEMENT WOULD BE AT A COST TO THE CONSUMER. *AK CHECK ENGINE LIGHT APPEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089531August 24, 2004
VEHICLE SPEED CONTROL:LINKAGES, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING 65 MPH WITH CRUISE CONTROL SET CONSUMER APPLIED THE BRAKES BUT VEHICLE WOULD NOT COME OUT OF THE CRUISE CONTROL. A FEW YEARS LATER WHILE DRIVING WITH CRUISE CONTROL ON THROTTLE LINKAGES STUCK. AS A RESULT, TRANSMISSION BEGAN TO SLIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088431August 23, 2004
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLIGHTS - SINCE PURCHASING THE FORD HAD HEADLIGHTS REPLACED TWICE, POOR VISIBILITY, ALWAYS HAVE THE "BRIGHTS ONE" AND THE VIEW OF THE ROAD IS DANGEROUS. THE LEN'S FOG-UP THEREFORE DEFUSING THE CANDLEPOWER. BRIGHTER BULBS CANT' BE USED BECAUSE THE HEAT WOULD DAMAGE THE LENS AND WIREING. IT'S BEEN AN ON GOING PROBLEM SINCE I BOUGHT THE FORD CROWN VICTORIA, 1998. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086944August 20, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I OWN A 1996 FORD CROWN VICTORIA LX, ON AUG. 13TH, 2004 THE CAR OVERHEATED. THERE WAS A SMALL CRACK IN THE PLASTIC INTAKE MANIFOLD. UPON INVESTIGATING THIS, IT WAS FOUND THERE ARE NUMEROUS COMPLAINTS BUT FORD ONLY REPAIRED VECHICLES OWNED BY POLICE AND TAXIS. THE COST TO REPAIR THEIR DEFECT IS OVER $800. I BELIEVE US CONSUMERS SHOULD BE REIMBURSED FOR FORD DEFECTIVE PLASTIC INTAKE MANIFOLD. THE RECALL FOR THE POLICE AND TAXIS WAS 01M02. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086824August 14, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
MY 2003 FORD CROWN VICTORIA, DEVELOPED A GRINDING NOISE IN THE REAR END ON 8/05/04. TOOK IT TO HAVE IT CHECKED ON 8/12/04 AND FOUND OUT THAT THE REAR AXLE BEARINGS WERE BAD AND THAT THEY HAD CUT INTO THE AXLE SHAFT. I HAD TO HAVE THE AXLE SHAFTS, BEARINGS AND SEALS REPLACED AT A COST OF $513.45. I SEARCHED THE INTERNET AND FOUND OUT THAT THERE HAD BEEN A RECALL ON THE 2003 FORD CROWN VICTORIA "FLEET" VEHICLES (RECALL #04S16) FOR THE SAME PROBLEM. I CALLED FORD ON 8/13/04 AND FOUND OUT THAT IT ONLY APPLIED TO VEHICLES ASSEMBLED AT THE ST. THOMAS FACILITY BETWEEN 12/01 AND 12/02. THEY ALSO VERIFIED BY MY VIN# [XXX], THAT MY CAR WAS ASSEMBLED IN THE ST. THOMAS FACILITY IN 7/02. I WAS INFORMED THAT MY CAR IS NOT INVOLVED IN THIS RECALL. I ALSO FOUND THAT FORD HAD ISSUED A TECHNICAL SERVICE BULLETIN (TSB) ADVISING DEALERS TO BE ON THE LOOKOUT FOR SERVICE COMPLAINTS CENTERING AROUND REAR AXLE NOISE IN THE 2003 CROWN VICTORIAS, AND TWO OTHER MODELS MANUFACTURED PRIOR TO 01/01/03 AND INCLUDED ALL CHASSIS CONFIGURATIONS (NOT ONLY FLEET VEHICLES) EXCEPT HEAVY-DUTY LIMOUSINE AND HEARSE CHASSIS. ACCORDING TO FORDS RECALL INFORMATION, "EARLY BEARING FAILURE AND ULTIMATELY AXLE SHAFT FRACTURE WOULD LEAD TO LOSS OF DRIVE FUNCTION AND COULD LEAD TO A CRASH". I ALSO FOUND THAT IT COULD LEAD TO A WHEEL-OFF FAILURE AND A RESULTING CRASH. I ALSO FIND THAT FORD ISSUED A "SILENT RECALL" OR "SECRET WARRANTY" TO DEAL WITH CUSTOMER PROBLEMS PRIOR TO THE END OF THE FACTORY WARRANTY (DEALER OPERATION CODE 030505A). MY CAR HAD APPROX 21000 MILES ON IT WHEN I BOUGHT IT AND NOW HAS APPROX 69000 MILES ON IT. IN MY OPINION, FORD IS AWARE OF THIS PROBLEM AND HAS DECIDED TO BE SELECTIVE IN WHICH VEHICLES THEY ARE RECALLING WITHOUT REGARD FOR THE AVERAGE PERSON. I BELIEVE THIS IS A SAFETY ISSUE AND NOT SOMETHING THAT SHOULD OVERLOOK THE MANY PEOPLE THAT FERRY THEIR FAMILIES AROUND ON A DAILY BASIS IN A CAR THAT IS NOT DEEMED A "FLEET" CAR BUT THAT APPARENTLY STILL HAS A PROBLEM.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO TH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087800August 12, 2004
WHEELS
RECALL 03V279000 SUBJECT: STEEL WHEELS: AFTER HAVING ALL THE WHEELS REPLACED THE CONSUMER NOTICED THAT THE REAR WHEELS WERE CRACKED. WHILE DRIVING THE VEHICLE VIBRATED UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE WHEELS WERE CRACK AND NEEDED TO BE REPLACED. PLEASE PROVIDED FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086553August 10, 2004
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT LENSES ARE GRADUALLY TURNING YELLOW, CAUSING REDUCED VISIBILITY AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087304August 5, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING AT ANY SPEED CONSUMER HEARD A GROANING SOUND. VEHICLE WAS PARKED PARKED WHEN THE RIGHT FRONT END COLLAPSED. A REPAIR SHOP EXAMINED THE VEHICLE, AND FOUND THAT THE LOWER RIGHT BALL JOINTS BROKE.*AK UPDATED 11/18/09. *LJ UPDATED 11/19/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076001August 5, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, STEERING:HYDRAULIC POWER ASSIST SYSTEM, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING AT 55 MPH, THE HOOD FLEW UP AND CRACKED THE WINDSHIELD. THE MECHANIC EXAMINED THE VEHICLE AND FOUND THERE WAS A RECALL ON THE LATCH, BUT IT WAS ONLY FOR CROWN VICTORIA POLICE CARS. *AK RECALL#97V024000. THE FAN BELT HAD GONE OUT ALONG WITH THE POWER STEERING. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082609July 25, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
(1) DRIVING ON INTERSTATE HIGHWAY CAR ENGINE SUDDENLY LOST POWER WHILE CHANGING LANE. WAS ALMOST HIT FROM BEHIND BUT LUCKILY THE OTHER CAR WAS ABLE TO STOP. (2) THE ENGINE IN MY CAR, '99 FORD CROWN VICTORIA, HAD BLOWN A SPARK PLUG.*AK (3) REPAIR INVOLVED CHANGING THE CYLINDER HEAD IN THE ENGINE OR REPLACE THE WHOLE ENGINE THAT I OPTED TO DO. AT FIRST I THOUGHT THIS IS JUST A SINGLE INCIDENT BUT I LATER LEARNED THAT THERE ARE A LOT OF PEOPLE WHO HAVE EXPERIENCED THE SAME MAINLY ON FORD PICK-UP TRUCKS BUT ALSO ON OTHER VEHICLES WITH THE SAME ENGINE / CYLINDER HEAD DESIGN. A FORD DEALER WHO DID THE WORK FOR REPLACING THE ENGINE SAID THEY HAVE NOT HEARD ABOUT THIS BEFORE. I HAVE LATER ALSO LEARNED THAT A LOT OF PEOPLE EXPERIENCE THE SAME WITH FORD, I.E. THEY CLAIM NOT KNOWING ABOUT THE ISSUE BUT THEY MUST AS SO MANY PEOPLE HAVE COMPLAINED ABOUT THIS. IN MY LIFETIME I HAVE ALWAYS BELIEVED THAT CAR ENGINES WEAR OUT OVER TIME. IT IS NOT A NORMAL MODE OF FAILURE THAT CAR ENGINE BLOWS SPARK PLUGS AND CAUSES THOUSANDS OF DOLLARS OF UNEXPECTED COST TO CONSUMERS LIKE ME. NEARLY $5000 'CHRISTMAS PRESENT' WAS NOT IN MY PLANS. WHAT DOES IT TAKE TO GET FORD TO STAND BEHIND THEIR PRODUCT IN THIS CASE? AS IT MIGHT NOT SOUND A SAFETY ISSUE AT FIRST JUST THINK WHAT MIGHT HAPPEN IF A SPARK PLUG BLOWS DURING A PASSING OF ANOTHER VEHICLE ON A 2-LANE HIGHWAY WHEN ANOTHER VEHICLE IS APPROACHING IN NOT SO FAR DISTANCE? IT BECOMES A SAFETY ISSUE IN A HURRY! ABOUT THIS ISSUE CAN BE READ IN THE INTERNED. JUS SEARCH BLOWN SPARK PLUG AND IT'S ALL IN FRONT OF YOU. THANK YOU, ARI ROUSU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083876July 23, 2004
WHEELS
COMPLAINT REGARDING DEFECT OF SOME STEEL ROAD WHEELS.*MR THE OFFICERS DEPT WAS NOTIFIED OF THE SAFETY RECALL 03S05 CONCERNING THE DEFECT OF SOME STEEL WHEELS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR INSPECTION. THE CONSUMER WAS ADVISED BY THE DEALER THAT RECALL 03S05 HAD BEEN PERFORMED. ABOUT 10 MONTHS LATER THE VEHICLE'S FRONT TIRE BEGAN LOOSING AIR PRESSURE OFTEN. THE VEHICLE WAS TAKEN TO ANOTHER DEALER. THE INSPECTION REVEALED A SEVERE CRACK IN THE AREA OF THE WELD JOINING THE DISK OF THE WHEEL HUB. THERE WAS A SEPARATION OF 1/16 OF AN INCH BETWEEN THE WHEEL HUB AND OUTSIDE WHEEL DISK AND THE CRACK EXTENDED 18 INCHES AROUND THE HUB WELD. *NM SEE ODI 10093959, SAME INCIDENT. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081970July 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING 15 MPH LOWER BALL JOINTS SEPARATED FROM THE VEHICLE. AS A RESULT, THE STEERING FAILED, AND THE FRONT END COLLAPSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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