Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10166257August 22, 2006
ENGINE AND ENGINE COOLING
I BEGAN NOTICING PROBLEMS WITH MY 1999 CROWN VICTORIA IN EARLY 2005. MY CHECK ENGINE LIGHT KEPT COMING ON AND IT KEPT USING A LOT OF COOLANT. A FORD TECHNICIAN TOLD ME DURING A RECENT REPAIR THAT IT NEEDED ANOTHER "INTAKE MANIFOLD" AND THAT IT WOULD COST ME $800 TO FIX IT AT THE DEALERSHIP. I ASKED HIM IF IT WAS COVERED UNDER ANY WARRANTY AND I WAS TOLD NO. THE OTHER NIGHT I WAS DRIVING DOWN I-35 HEADED TOWARDS DALLAS WHEN THE HIGH TEMPERATURE GAUGE STARTED GOING OFF. I SLOWED DOWN AND PULLED OVER AND WHEN I OPENED THE HOOD, THERE WAS COOLANT SPRAYING FROM THE FRONT OF THE INTAKE MANIFOLD (NEAR THE THERMOSTAT). I WAS ABLE TO COOL THE CAR DOWN BY PUTTING WATER IN THE RADIATOR. HOWEVER, I HAD TO DO THIS EVERY COUPLE OF MILES BECAUSE THE WATER KEPT SHOOTING OUT OF THE TOP OF THE ENGINE. I FINALLY GOT TO A WELL LIT AREA AND WAS ABLE TO ISOLATE THE LEAK. THERE IS A GASH IN THE INTAKE MANIFOLD APPROXIMATELY 2 INCHES LONG. I JUST CHECKED THE INTERNET FOR SOLUTIONS TO MY PROBLEM AND I FOUND OUT THAT FORD WAS SUED IN A CLASS ACTION LAWSUIT FOR THEIR DEFECTIVE PLASTIC INTAKE MANIFOLDS. IT TURNS OUT, MY VEHICLE IS ONE OF THE VEHICLES THAT WAS COVERED IN THE CLASS ACTION SUIT. (AND, IT WAS COVERED WHEN FORD TOLD ME IT WASN'T!!!) SO I CALLED FORD TO HAVE THEM COME PICK UP MY VEHICLE AND REPAIR IT. NOW THEY TELL ME I HAVE TO PAY FOR IT MYSELF!? COULD SOMEONE PLEASE HELP ME? I DON'T THINK I SHOULD HAVE TO PAY FOR SOMETHING THAT FORD ALREADY KNOWS IS A DEFECTIVE PART. I MEAN, WHO WOULD MAKE ENGINE PARTS OUT OF PLASTIC ANYWAY? I DON'T KNOW IF ANYONE CAN HELP ME BUT IF YOU CAN, PLEASE LET ME KNOW. I HAVE TAKEN THE REST OF THE WEEK OFF WORK SO I CAN TRY TO RESOLVE THIS. THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166099August 21, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE LOWER CONTROL ARM BALL JOINT FRACTURED WHILE DRIVING 20 MPH ON A DRY HIGHWAY. THERE WAS A NHTSA RECALL, # 98V322000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165657August 16, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
DT*: THE CONTACT STATED ON TWO OCCASIONS, THE VEHICLE'S FRONT TIE RODS WERE LOOSE AND HAD TO BE REPLACED. THE VEHICLE HAD AN OIL CHANGE PERFORMED AT THE SERVICE DEALER ON 08/16/04 WHO NOTICED THE RIGHT TIE ROD WAS LOOSE. THE RIGHT TIE ROD WAS REPLACED, AND THE SAME INCIDENT OCCURRED WITH THE LEFT TIE ROD TWO YEARS LATER. THE MANUFACTURER WAS NOT CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165251August 11, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED THERE WAS A HUMMING NOISE COMING FROM THE REAR AXLE DIFFERENTIAL AREA. THE SOUND BEGAN AT 30 MPH AND CONTINUED UP TO 65 MPH. THERE WAS A NHTSA RECALL, # 04V328000, REGARDING THE SUSPENSION: REAR. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATED 9/1/2006 - SEARS REPALCED THE RIGHT REAR WHEEL BEARING BUT THAT DID NOT FIX THE PROBLEM. THE DEALER DIAGNOSED THE PROBLEM AS POSSIBLE SPIDER GEAR OR CARRIER BEARING FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165275August 11, 2006
ENGINE AND ENGINE COOLING
ON A 1996 FORD CROWN VICTORIA THE INTAKE MANIFOLD FAILED DUE TO A SEVERE CRACK ON THE UNDERSIDE,LOOSING COOLANT AND CAUSING OVER HEATING OF ENGINE AND LEAVING US STRANDED.CAR WAS REPAIRED AT A SHOP WE HAVE USED FOR YEARS AT THE COST OF APPROX $700.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165814August 9, 2006
VEHICLE SPEED CONTROL, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, TIRES, STRUCTURE:BODY:DOOR
2005 FORD CROWN VICTORIA ACCELERATED WITHOUT WARNING. *KB THE CONSUMER HAD OTHER PROBLEMS WITH THE VEHICLE SUCH AS A RIGHT FRONT DOOR RATTLE, THE AC CONTROL SWITCH NEEDED TO BE REPLACED AND A TIRE NEEDED TO BE REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164596August 5, 2006
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, INTERIOR LIGHTING
HEADLIGHTS, TAILLIGHTS AND ALL INTERIOR DASH LIGHTS FLASH OFF FOR PERIODS OF UP TO 30-45 SECONDS AT A TIME WHILE DRIVING. LIGHTING CONTROL MODULE HAS BEEN REPLACED TWICE AT SUBSTANTIAL COST. LIGHT SWITCH REPLACED TWICE. THIS IS A SAFETY HAZARD AT ANY SPEED. FORD IS NON COOPERATIVE. I AM A POLICE OFFICER, THIS IS A PERSONALLY OWNED POLICE INTERCEPTOR VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164461August 4, 2006
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE MANIFOLD CRACKED, ENGINE OVERHEATED,BLEW HEATER CORE HAD TO TOW CAR MILES FOR REPLACEMENT. PARTS INCLUDED MANIFOLD,GASKETS, HEATER CORE AND HOSES. THIS AT 84000 MILES AND NO WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164546August 4, 2006
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
I AM IN CHARGE OF A POLICE DEPARTMENT FLEET IN WARRICK COUNTY INDIANA, WE HAVE HAD THREE 2004 FORD CROWN VICTORIA'S (POLICE INTERCEPTORS) DEVELOP AXLE PROBLEMS IN THE LAST SIX MONTHS. IT SEEMS AS IF THESE AXLES ARE WEARING OUT PREMATURELY, I HAVE HAD TO REPLACE THE AXLES ON CARS WITH 40000, THIS IS UNHEARD OF IN A POLICE CAR. THE PROBLEM SEEMS TO START WITH A NOISE COMING FROM THE REAR OF THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164338August 3, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED THERE WERE ON INTERMITTENT PROBLEMS WITH THE BRAKES. THE VEHICLE HAS TAKEN THE VEHICLE TO THE DEALER ON FOUR OCCASIONS FOR THE SAME PROBLEMS. WHILE THE ENGINE WAS RUNNING AND THE VEHICLE WAS IMMOBILE WITH THE BRAKE PADS APPLIED, THE VEHICLE SURGED FORWARD. THIS ALMOST CAUSED SERIOUS ACCIDENTS OR CRASHES INTO PEDESTRIANS IN SOME INCIDENTS. THE VEHICLE WAS TAKEN TO THE DEALERS AND THEY COULD NOT DUPLICATE THE PROBLEM OR DETERMINED THE CAUSE FOR THE PROBLEM. AFTER THE LAST INCIDENT, THE INSURANCE COMPANY NOTIFIED THE CONTACT THAT THEY WOULD NO LONGER COVER THE VEHICLE BECAUSE OF THE POTENTIAL CAUSE OF INJURIES AND ACCIDENTS DUE TO THE DEFECT. THE INSURANCE COMPANY HAD THE VEHICLE TOWED TO THE DEALER FOR FURTHER INVESTIGATION AND SERVICE. THE MANUFACTURER WAS CONTACTED AND THEY DETERMINED THE DEALER WOULD REMEDY THE PROBLEM WITH THE VEHICLE. DT: THE CONTACT STATED THAT THE VEHICLE EXPERIENCES ON GOING PROBLEMS WITH THE BRAKES AND HAS TAKEN THE VEHICLE IN TO THE DEALERS ON FOUR SEPARATE OCCASIONS FOR THE SAME, INTERMITTENT PROBLEMS. WHILE THE ENGINE IS ON AND THE VEHICLE IN A SITTING POSITION WITH THE BRAKE PADS APPLIED UNDER NORMAL CONDITIONS AND WITH NO WARNING, THE VEHICLE SURGES FORWARD AND ALMOST CAUSED SERIOUS ACCIDENTS OR CRASHES INTO PEDESTRIANS IN SOME INCIDENTS. THE VEHICLE WOULD BE TAKEN TO THE DEALERS AND THEY COULD NOT DUPLICATE THE PROBLEM AND CANNOT FIND THE CAUSE FOR THE PROBLEM. ON THE LAST INCIDENT, THE INSURANCE COMPANY NOTIFIED THE CONTACT THAT THEY WOULD NO LONGER COVER THE VEHICLE BECAUSE OF THE POTENTIAL CAUSE OF INJURIES AND ACCIDENTS DUE TO THE DEFECT. THE INSURANCE COMPANY HAD THE VEHICLE TOWED BACK TO THE DEALERS FOR FURTHER INVESTIGATION AND SERVICE. THE MANUFACTURER WAS CALLED AND STATED THAT THE DEALERS MUST REMEDY THE VEHICLES DEFECT. THE VEHICLE IS CURRENTLY AT THE DEALERS UNDER EXAMINATION FOR THE CAUSE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163937July 31, 2006
VEHICLE SPEED CONTROL
ON JULY 24, 2006 AT APPROXIMATELY 2:15 PM I PICKED UP MY CAR, A 2005 CROWN VICTORIA FROM DON BOHN AUTOPLEX LOCATED AT 3737 LAPALCO BLVD, HARVEY, LA. 70058. I HAD DROPPED OFF MY CAR ON SATURDAY, JULY 15, 2006 TO HAVE THE AC CONTROL SWITCH REPLACED, LEFT FRONT TIRE REPAIRED AND RIGHT FRONT DOOR RATTLE DIAGNOSED. AFTER LEAVING THE FORD DEALERSHIP, I PROCEEDED DOWN THE ROAD TO MEET A FRIEND FOR LUNCH. THE RESTAURANT WAS JUST A FEW MILES FROM THE FORD DEALERSHIP. I PULLED INTO THE ENTRANCE TO THE CASINO/RESTAURANT AND STOPPED AT A 4 WAY STOP. AFTER REMOVING MY RIGHT FOOD FROM THE BRAKE AND BEGINNING TO PROCEED, THE ENGINE ACCELERATED ON ITS OWN AT A VERY HIGH RATE. I ATTEMPTED TO STOP THE VEHICLE BY USING THE BRAKES BUT THIS HAD NO EFFECT IN STOPPING THE CAR. OUT OF COMPLETE DESPERATION, I THREW THE CAR IN PARK AND TURNED THE ENGINE OFF. AFTER CALMING DOWN FOR A FEW MINUTES, I RESTARTED THE ENGINE WITH MY FOOT ON THE BRAKES. WHEN I PUT THE CAR IN DRIVE, THE CAR ONCE AGAIN BEGAN FULL ACCELERATION. I AGAIN THREW THE CAR IN PARK AND TURNED THE ENGINE OFF. I NOTICED DURING THIS SECOND INCIDENT THAT THERE WERE NUMEROUS LIGHTED SYMBOLS THAT CAME ON THE DASH. IN AN ATTEMPT TO GET THE CAR OUT OF TRAFFIC AND INTO A AREA FREE OF PEDESTRIANS, I STARTED THE VEHICLE AGAIN AND THE SAME THING HAPPENED A THIRD TIME. I SHIFTED INTO NEUTRAL AND MANAGED TO GET THE CAR PARKED. I WENT INTO THE CASINO AND WAS ASSISTED BY AN EMPLOYEE IN CALLING THE FORD DEALERSHIP AND EXPLAINED THE INCIDENTS. THEY ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE, WHICH I DID. FOUR HOURS LATER A TOW TRUCK ARRIVED AND TOWED MY CAR TO DON BOHN FORD. DURING MY 4 HOUR WAIT IN THE PARKING LOT I WAS ABLE TO TALK TO THE SERVICE MANAGER AND THE SERVICE MANAGER. I WAS ADVISED THAT THEY HAD HEARD ABOUT SUCH INCIDENTS BUT HAD NO FIRST HAND KNOWLEDGE "UNINTENDED ACCELERATION."*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163923July 30, 2006
STEERING:COLUMN
2004 FORD CROWN VICTORIA LX. 4 DOOR SEDAN. STEERING COLUMN IS NOT ALIGNED WITH FRONT SEAT. THE COLUMN IS 3" OFF CENTER TOWARDS THE DRIVERS DOOR .FORD REPS. TELL ME THAT'S THE WAY THE CAR WAS MANUFACTURED. THAT'S FINE, BUT IF YOU HAPPEN TO HAVE A HEALTH CONDITION SUCH AS A CHRONIC BACK PROBLEM ITS VERY BOTHERSOME TO THE POINT OF HAVING TO SELL THE CAR. TOO BAD, I USED TO BE A FORD GUY BUT I AM FORCED TO SHOP AT A DIFFERENT DEALER. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10162810July 18, 2006
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 96 FORD CROWN VIC I DROVE IT HOME FROM WORK FINE WITH NO PROBLEMS THEN I DROVE IT TO TAKE MY SON TO WORK IT STARTED TO OVERHEAT THERE WAS NO INDICATION SOMETHING WAS WRONG. THEN THE TEMP WENT UP AND CHECK ENGINE LIGHT CAME ON. I HAVE CHANGE THE THERMOSTAT BUT IT STILL IS OVER HEATING AND WATER IS COMING OUT THE EXHAUST AND SEEMS TO BE SPITTING OUT FROM TOP OF MOTOR. THIS CAR HAS ONLY 59,00 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162456July 15, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
METAL HYDRAULIC BRAKE LINES CORRODED AND LEAKING TO LOSS OF BRAKE LINES TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162189July 12, 2006
SUSPENSION:FRONT:CONTROL ARM
THE PASSENGER SIDE CONTROL ARM ON FRONT WHEEL OF 1997 FORD CROWN VICTORIA HAS RUSTED TO THE POINT OF THE VEHICLE BEING UN-DRIVABLE AND A DANGER. FORD HAS SAID THIS ISSUE IS DUE TO THE AIR CONDITIONER MOISTURE TUBE THAT DUMPS ON THE IRON FRAME. THEY HAD AT ONE TIME OFFERED TO REPAIR SOME DEFECTS BUT WILL NOT ANY MORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162169July 11, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, FUEL SYSTEM, GASOLINE:STORAGE
I EXPERIENCED THE FAILURE OF BOTH FRONT HYDRAULIC BRAKE SYSTEM AND REAR HYDRAULIC BRAKE SYSTEM DUE TO CORRODED(RUSTED) BRAKE LINE (PIPING) WITHIN ONE YEAR. I ALSO EXPERIENCED FUEL TANK FAILURE DUE TO RUST AT TANK SEAM AT APPROXIMATELY THE SAME TIME. TANK FAILED 11/30/03, FRONT BRAKE SYSTEM FAILURE 03/16/04, REAR BRAKE SYSTEM FAILURE 12/04, BOTH DUE TO PIPING RUST OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162174July 11, 2006
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
THE HEADLIGHT COVERS ON FORD CROWN VICTORIA'S (1999 TO PRESENT) ARE OF A PLASTIC MATERIAL THAT DEVELOPS A FILM OVER TIME THAT SEVERELY REDUCES THE AMOUNT OF LIGHT THAT IS PUT OUT BY THE HEADLIGHTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161037June 29, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH IN A PARKING LOT THE VEHICLE MADE A LOUD NOISE AND DROPPED CAUSING THE VEHICLE TO STOP. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE FRONT LEFT TIE ROD FRACTURED. THE REPAIR SHOP REPLACED THE TIE ROD. NEITHER THE MANUFACTURER NOR THE DEALER HAS BEEN ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160972June 28, 2006
ELECTRICAL SYSTEM:HORN, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
DT*: THE CONTACT STATED BRAKE FLUID LEAKED OUT OF THE REAR BRAKE LINE CAUSING THE BRAKES TO BECOME INOPERATIVE. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT ALL THE WAY TO THE FLOOR. THERE IS AN NHTSA RECALL, # 96I002000, REGARDING THE SERVICE BRAKES, HYDRAULIC: FOUNDATION COMPONENTS: HOSES, LINES/PIPING, AND FITTINGS. THE VIN WAS NOT INCLUDED IN THE RECALL. UPDATED 7/14/2006 - THE HORN PAD BECAME STUCK. THE DEALERTHE LEFT SIDE HORN BUTTON. *NM UPDATED 03/26/07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160586June 23, 2006
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING MY 2001 FORD CROWN VICTORIA LX 4.6L V8 ON MAY 23RD, I HEARD A LOUD BOOM FROM UNDER THE HOOD AND A SUDDEN LOSS OF POWER. I TOOK IT TO A MECHANIC AND HE SAID THAT THE NUMBER 3 SPARK PLUG HAD BLOWN OUT OF THE CYLINDER HEAD. HE CHARGED ME OVER 250.00 TO FIX IT. HE SAID THAT HE SEES THIS SAME THING ON THIS PARTICULAR MOTOR ABOUT 8 TIMES PER YEAR. WHEN RESEARCHING ON THE INTERNET I FOUND NUMEROUS OTHER PEOPLE ACROSS THE UNITED STATES THAT HAVE RUN INTO THE EXACT SAME THING, ONLY TO BE TOLD BY FORD AND REPAIR TECHNICIANS OF FORD THAT THERE IS NOT A PROBLEM. SEE WEBSITE BELOW WHERE YOU WILL FIND HUNDREDS OF STORIES FROM CONSUMERS FROM ALL ACROSS THE COUNTRY: HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPARK.HTML THE SHOP THAT I TOOK IT TO PUT IN A HELI-COIL AND DRILLED OUT THE ALUMINUM HEAD. IT DID IT 2 MORE TIMES. THE 3RD TIME HE FIXED IT IT TOOK. THAT WAS ABOUT 1500 MILES AGO. I AM STILL WAITING ON IT TO HAPPEN AGAIN. I WAS TRAVELING ON ROUTER 695 (BALTIMORE BELTWAY) AT THE TIME OF THE FIRST AND SECOND OCCURRENCE. I WAS IN THE FAST LANE AND ALL OF A SUDDEN I LOST ABOUT 40% OF MY POWER. I HAD TO LIMP ACROSS 4 LANES OF TRAFFIC AND PULL OVER TO FIND OUT WHAT IN THE HECK HAPPENED. IT DID NOT CAUSE AN ACCIDENT OR ANY INJURY TO MYSELF.....BUT IT CERTAINLY COULD HAVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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