Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10550461November 1, 2013
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH THE WRENCH WARNING SYMBOL ILLUMINATED AND THE ENGINE STALLED. UPON RESTARTING THE VEHICLE IT FAILED TO ACCELERATE OVER 5 MPH. THE FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. ..UPDATED 02-28-14 *BF UPDATED 03/19/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549941October 29, 2013
STEERING
TL* THE CONTACT OWNS 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOSS OF STEERING CONTROL. THE CONTACT THEN UNEXPECTEDLY CRASHED INTO ANOTHER VEHICLE. THE DRIVER AND FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE NECK, BACK AND BODY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO CENTER FOR INVESTIGATION. THREE WEEKS AFTER THE CRASH, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10549219October 23, 2013
WHEELS
TL* THE CONTACT OWNS A 2011 FORD CROWN VICTORIA POLICE PACKAGE. THE CONTACT STATED THAT THE FRONT RIMS WOULD BECOME CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 10,900. ...UPDATED 12-23-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548723October 21, 2013
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS CAR QUIT WORKING AS THEY SHOULD. THE LIGHTS COME ON AND THEN GO OFF WITHIN 30 SECONDS. USAGE OF EMERGENCY BRIGHT LIGHT ON SIGNAL LEVER IS A MUST FOR HEADLIGHTS. CANNOT USE DIM LIGHTS AT ALL. I FEEL THAT THIS IS A RECALL SITUATION AS I HAVE HEARD THERE ARE OTHER CARS OF THIS MAKE AND MODEL AFFECTED. WE SHOULD NOT HAVE TO PAY TO HAVE THIS REPAIRED AS IT IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548798October 21, 2013
AIR BAGS
AIR BAG PASSIVE RESTRAINT SYSTEM DEFAULT ALARM LIGHT AND ALARM SOUND GOES OFF WHEN DRIVING DOWN THE HIGHWAY. THIS HAPPENED RANDOMLY MULTIPLE TIMES OVER A PERIOD OF 6-18 MONTHS. SOMETIMES I FIND BLOWN FUSES, OTHER TIMES ANALYTICAL TOOLS SUGGEST BAD PASSIVE RESTRAINT GROUND. CURRENTLY UNKNOWN CONDITION AND UNKNOWN IF AIR BAG SYSTEM ACTUALLY WORKS. CAR HAS EXPERIENCED DOZENS OF FAILURES LIKE THIS, DIRECTIONAL FAILURES, PARKING BRAKE FAILURE, GAS CUT OFF FAILURE, COOLING FAN FAILURE, PAINT FAILURE, REMOTE MIRROR FAILURE, WINDOW CONTROL SWITCH FAILURE, DEFROST FAILURE, HEAT CONTROL FAILURE, IGNITION FAILURE, AND MANY MORE. PASSIVE RESTRAINT SYSTEM FAILURE IS JUST ONE OF THE MANY I HAVE BEEN PERPLEXED BY. OF ALL THE FAILURES, FORD ONLY ACCEPTED THE GAS SHUT OFF FAILURE. I CAN NOT AFFORD TO KEEP THE AUTOMOBILE OPERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548200October 17, 2013
SUSPENSION
TL* THE CONTACT OWNS A 1998 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE CHECK AIR SUSPENSION WARNING LAMP ILLUMINATED. THE CONTACT MENTIONED THAT THE AIR SHOCKS WERE CONTINUOUSLY MAKING THE VEHICLE JERK VIOLENTLY AND THE LAST TIME THE FAILURE OCCURRED, THE REAR OF THE VEHICLE DROPPED TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE AIR SUSPENSION WAS DEFECTIVE AND AS A RESULT, AN AIR SHOCK KIT NEEDED TO BE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THEY DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 98V322000 (SUSPENSION). THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547873October 14, 2013
SUSPENSION
THE RIGHT REAR (PASSENGER SIDE) OF THE VEHICLE BODY CONTINUES TO RAISE UP HIGHER THAN THE LEFT SIDE. IT IS NOW ABOUT 5 INCHES HIGHER. HAVE NOTICED THIS ON OTHER CROWN VIC CARS IN METRO AREA. SUSPECT A WEAK OR BROKEN SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547143October 7, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
CAR KEPT ACCELERATING AFTER I LET OFF. I HAD TO STAND ON THE BRAKES TO MAKE IT STOP. THE FRONT WHEELS LOCKED UP BUT THE CAR KEPT MOVING. USING 250-280 POUNDS OF PRESSURE ON THE BRAKE PEDAL I FINALLY STOPPED WITHOUT INCIDENT. THE INCIDENT CAN BE VIEWED AT YOUTUBE. IT IS TITLED RAM CAM EPISODE 5. IT IS THE LAST PART OF THE VIDEO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546392October 1, 2013
STEERING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE ATTEMPTED TO MAKE A RIGHT TURN BUT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546422October 1, 2013
STEERING
I WAS APPROACHING A STOP SIGN AND I MADE A COMPLETE STOP AS I PULLED FORWARD AND ATTEMPTED TO MAKE A RIGHT TURN MY STEERING FAILED COMPLETELY. I HAD NO CONTROL WHAT SO EVER TO TURN LEFT OR RIGHT. WITH FURTHER INSPECTION IT WAS THE LOWER HEAVY DUTY BLUISH GREEN BEARING THAT WAS NO LONGER CONNECTED TO THE UPPER SHAFT INSIDE MY STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545112September 24, 2013
STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND AFTER COMPLETING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT LOW BEAM HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD HEAT SHIELD AND THE LIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 60,000. ..UPDATED 05/20/14 *BF THE CONSUMER STATED THE STEERING WHEEL DID NOT SEIZE. IT BECAME DIFFICULT TO TURN WHEN GOING AROUND CORNERS. UPDATED 05/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544169September 18, 2013
EXTERIOR LIGHTING
SUDDEN HEADLIGHT FAILURE AT NIGHT ON FREEWAY. REPEATED INTERMITTENT HEADLIGHT FAILURES. THIS IS A VERY DANGEROUS AND POTENTIALLY FATAL FLAW IN THE LIGHTING CONTROL MODULE (LCM). AFTER REVIEWING SIMILAR COMPLAINTS ONLINE IT SEEMS THAT THIS PART IS DEFECTIVE AND OVERHEATS CAUSING FAILURE. IT IS EXPENSIVE TO REPAIR AND FORD OFFERS NO ASSISTANCE ASIDE FROM SELLING AN EXPENSIVE REPLACEMENT PART WHICH HAPPENS TO BE THE SAME DEFECTIVE PART AS WAS ORIGINALLY INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544230September 18, 2013
STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEAD LIGHTS FAILED. THE CONTACT ALSO STATED THAT A FEW MONTHS LATER, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED AND THAT THEY COULD NOT DETERMINE THE CAUSE OF THE HEADLIGHT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543350September 12, 2013
STEERING
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE STEERING SHAFT WAS CORRODED. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543186September 11, 2013
EXTERIOR LIGHTING
WHEN EXITING A LOCAL RESTAURANT JUST AS IT WAS GETTING DARK WE FOUND THAT THE HEADLIGHTS WOULD NOT GO ON EITHER IN MANUAL OR AUTOMATIC MODE. THE ONLY WAY WE WERE ABLE TO SEE TO GET HOME, ABOUT TEN MILES ON THE HIGHWAY, WAS TO LIFT UP THE LIGHT LEVER AND HOLD IT UP FOR HIGH BEAMS. IF WE RELEASED THE LEVER IT WENT TOTALLY DARK. OUR LOCAL FORD DEALER FOUND A FAILED LIGHT CONTROL PROCESSOR TO BE THE CAUSE, AND REPLACED SAME. THIS WAS AN EXPENSIVE PART AND WITH LABOR COST OVER $500. WE FELT THAT WE WERE FORTUNATE THAT THE PROBLEM DID NOT OCCUR WHILE WE WERE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542871September 10, 2013
EXTERIOR LIGHTING
HEADLIGHTS RANDOMLY QUIT WORKING FOR EXTENDED PERIODS OF TIME. I HAD A MECHANIC INSTALL A NEW LCM (LIGHTING CONTROL MODULE) AND THE LIGHTS NOW WORK BUT IT HAS CAUSED OTHER WIRING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542958September 10, 2013
VEHICLE SPEED CONTROL
I SAW SIMILAR REPORTS OF THIS FAILURE AND DECIDED TO ADD TO THE # OF COMPLAINTS, AS I EXPERIENCED THIS, TOO. UPON ACCELERATION UP A HILL, AIR FLOW THROUGH VENTS (A/C OR HEAT) WOULD STOP AND GO TO DEFROST, THEN RETURN AFTER CAR BEGAN "CRUISING" AGAIN. OVER TIME, AIR FLOW DEFAULTED TO ALWAYS BEING DEFROST. (I HAD HEARD THAT THIS DEFAULT POSITION UPON FAILURE WAS A SAFETY MANDATE.) WITHOUT A RECALL, THE COST WAS FULLY MINE, SO I CONSIDERED ALTERNATIVES. A DEALER SERVICE FOR THIS PROBLEM (REPLACE THE DASHBOARD'S ELECTRONIC AUTOMATIC TEMPERATURE CONTROL UNIT OR "EATC") WOULD HAVE BEEN MEGABUCKS (I HEARD $800 FOR THE UNIT, ITSELF) FOR PARTS AND LABOR. A REBUILT EATC BY MAIL ORDER (REBUILD MINE OR SWAP FOR MINE) WOULD HAVE BEEN $250-400 FOR THE PART ALONE. THE PROBLEM IS FAILED ORIGINAL O-RINGS ON THE VACUUM ACTUATORS WITHIN THE EATC; NOT A DEALER-OFFERED REPAIR. I REPAIRED IT MYSELF. I ORDERED 5/52" ID X 9/32" OD SILICONE O-RINGS (4 NEEDED, 1 FOR EACH ACTUATOR) AND REPLACED THEM ON THE NOZZLE OF EACH VACUUM ACTUATOR, REASSEMBLED AND REMOUNTED THE ACTUATORS, RECONNECTED THE VACUUM HOSES AND REINSTALLED THE EATC UNIT INTO THE DASHBOARD. AFTER MORE THAN 3 YEARS, THE EATC NOW CONTINUES TO OPERATE PROPERLY. COST OF PARTS (O-RINGS, SILICONE SPRAY AND DIELECTRIC GREASE) WAS ABOUT $30 AND 1 1/2 HOURS OF MY TIME. IT APPEARS TO BE AN EXTREMELY COMMON PROBLEM WITH A SIMPLE, ALBEIT VERY EXPENSIVE, CORRECTION, IF DONE BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542963September 10, 2013
EXTERIOR LIGHTING
AFTER DARK, WHILE DRIVING ON A DIVIDED STATE HIGHWAY, THE HEADLIGHTS UNEXPLAINABLE TURNED OFF, BUT RETURNED AFTER A COUPLE OF MINUTES OF TURNING THE HEADLIGHT SWITCH ON AND OFF, AND ACTIVATING THE HIGH BEAMS. OVER THE FOLLOWING MONTH, THEY WOULD SOMETIMES FAIL TO COME ON WHEN I TURNED ON THE SWITCH, BUT WOULD COME ON AFTER A FEW MINUTES OF SWITCH JIGGLING, HIGH-BEAM INDICATOR CLICKING AND ROAD VIBRATION. (HIGH BEAMS WOULD, HOWEVER, ACTIVATE IF I HELD THE LEVER BACK AS IF TO FLASH THEM.) THEY ALSO CONTINUED TO FAIL WHILE DRIVING. UNABLE TO FIND A RECALL, AND NO KNOWLEDGE THAT THIS WAS A COMMON PROBLEM, I WAS GOING TO REPLACE THE HEADLIGHT SWITCH. HOWEVER, AFTER RESEARCH, I BECAME AWARE THAT THIS IS A COMMON PROBLEM. THE CAUSE IS A FAILED HEADLIGHT RELAY IN THE LIGHT CONTROL MODULE ("LCM") UNDER THE DASHBOARD, WHICH IS NOT A DEALER SERVICEABLE PART. DEALER REPAIR OF THIS COMMON PROBLEM (SEE THE OTHER COMPLAINTS TO NHTSA) CONSISTS OF REPLACEMENT OF THE ENTIRE LCM PLUS LABOR COSTS. I REPAIRED THE PROBLEM BY REMOVING THE LCM AND REPLACING THE RELAY (APPROXIMATELY $6 FOR THE PART) ON THE PRINTED CIRCUIT BOARD. PROBLEM IS NOW SOLVED - FOR ME. THESE HEADLIGHT RELAYS APPEAR TO BE LACKING IN DURABILITY, NOT DESIGNED FOR EXTENDED OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542968September 10, 2013
STEERING
STEERING THE VEHICLE BECAME HARD WHEN MAKING TURNS, AS IF THE POWER STEERING WAS NOT OPERATING. AFTER MAKING TURNS, THE WHEELS DID NOT STRAIGHTEN BY THEMSELVES, AND TURNING THEM BACK HAD TO BE DONE MANUALLY, AS IF NO POWER STEERING WAS INSTALLED ON THE VEHICLE AND IT WAS STANDING STILL. I SEE THAT THE RECENT RECALL IS ONLY FOR 2005-2001 CROWN VICTORIAS (AND SIMILAR PANTHER PLATFORM VEHICLES), BUT THIS FAILURE ALSO OCCURRED MY 2003. A VIEW UNDER THE HOOD SHOWED THAT THE STEERING COLUMN UNIVERSAL JOINTS, LOCATED IN 2 PLACES ON THE SHAFT, WERE RUSTED AND DRY. AFTER FIRST APPLYING SILICONE SPRAY TO LOOSEN THEM UP (WHICH RELIEVED THE APPEARANCE OF POWER STEERING FAILURE), I APPLIED VERY GENEROUS AMOUNTS OF LITHIUM GREASE TO BOTH JOINT LOCATIONS. THE PROBLEM HAS BEEN CORRECTED, BUT POSSIBLY ONLY TEMPORARILY IF THE SHAFT ACTUALLY NEEDS TO BE REPLACED LIKE ON THE 2005-2011 VEHICLES. I REPORT THIS TO SHOW THAT THE PROBLEM MAY BE LARGER THAN ONLY WITHIN THE SELECTED RANGE OF VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542794September 10, 2013
STEERING
STEERING WENT OUT OF VEHICLE. HAD BAD COLUMN REPLACED, AND GOT VEHICLE BACK ON AUG 29, 2013. AGAIN STEERING COLUMN FAILED AND WENT BACK OUT ON AUG 30 , 2013. VEHICLE WAS MOVING APPROXIMATELY 25 MPH. FORTUNATELY WE WERE TO STOP THE VEHICLE BUT RAN INTO HILLSIDE, AND LUCKILY NO ONE WAS HURT. THE COLUMN WAS REPLACED AGAIN AND ADDITIONALLY THIS TIME THE LOWER SHAFT WAS REPLACED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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