Ford Contour Complaints

3,154 consumer complaints on file.

#564221January 31, 2002
ELECTRICAL SYSTEM
CONSUMER HAD RECALL(01V23000) REPAIRS PERFORMED AND WAS INFORMED BY FORD THAT SHE WAS ENTITLED TO A REFUND, CONSUMER HAS CONTACTED MANUFACTURER ON 3 OCCASIONS AND WAS TOLD THAT A CHECK HAD BEEN ISSUED, AFTER NOT RECEIVING A CHECK FOR 3 WEEKS, CONSUMER WAS INFORMED TO CONTACT THE DEALER WHERE THE REPAIRS WERE MADE, THE DEALERSHIP INFORMED CONSUMER THAT A CHECK HAD NOT BEEN ISSUED BECAUSE FORD WAS NOT AUTHORIZING THE REFUND, FORD STATED THE DEALER DID NOT GO THROUGH THE PROPER CHANNELS TO BE REIMBURSED, THE DEALER THEN TOLD CONSUMER THEY WOULD REIMBURSE HER AND TRY TO GET THE MONEY BACK FROM FORD, HOWEVER CONSUMER STILL HAS NOT RECEIVED A REFUND.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003341January 31, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHEN SHIFTING TO DRIVE, INDICATOR SHOWS GEAR TO BE IN NEUTRAL. SAME PROBLEM AS MENTIONED IN RECALL 98V233000. YET, THIS VEHICLE NOT IN RECALL. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003237January 30, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
VEHICLE KEPT STALLING AT ANY SPEED. DEALER INSPECTED VEHICLE, AND DETERMINED THAT INTAKE MANIFOLD WAS CRACKED AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757542January 30, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
THIS VEHICLE WAS PURCHASE NEW AND HAD ONLY 47,000 MILE WHEN THE INTAKE MANIFOLD GASKET FAILED. THESE COMPONENTS ARE NOT MOVING PARTS AND SHOULD LAST THE LIFE OF THE ENGINE UNLESS INSTALLED INCORRECTLY OR POORLY DESIGNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757484January 29, 2002
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DRIVER LOST CONTROL OF THE VEHICLE WHILE TRYING TO AVOID HITTING AN ANIMAL IN THE STREET, THE VEHICLE OVERTURNED ONTO ITS ROOF AND RAN INTO A DITCH AND AFTER IMPACT THE AIR BAGS DEPLOYED, AS A RESULT OF THE FAULTY AIR BAG THE DRIVER WAS KILLED AND THE PASSENGER SUSTAINED INJURIES TO HIS HEAD, PRIOR TO THIS ACCIDENT THE CONSUMERS RECEIVED RECALL NOTICE 000-000 FOR THE AIR BAG AND WENT TO THE DEALER FOR REPAIR, THE DELAER WAS UNABLE TO PERFORM REPAIRS DUE TO LACK OF PARTS AND THE CONSUMER WAS ADVISED TO RETURN IN A FEW DAYS, CONSUMER RETURNED TO THE DEALER WHO STILL HAD NO PARTS AVAILABLE AND APPROXIMATLEY THREE DAYS LATER THE ACCIDENT OCCURED. *AK *MR *NLM
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
1
#757379January 26, 2002
ENGINE AND ENGINE COOLING:ENGINE
ALSO THE TIMING BELT IS BROKEN AND THERE'S NOTHING ON OWNER'S GUIDE THAT TELLS YOU TO CHANGE TIMING BELT AFTER 60,000 MILES. ENGINE LIGHT ON AFTER ONE MONTH OF BUYING THIS CAR I CALL THE DEALER MADE APPOINTMENTS FEW TIMES BUT THE PROBLEM NEVER WENT AWAY, FEW TIMES I HAD TO PAY FOR THEM TO CHECK ON THE WAY HOME THE LIGHT IS BACK ON , I CALL THEM BACK AND ASK WHAT'S THE PROBLEM , WHAT'S THE PURPOSE OF ME TAKING A DAY OFF TO BRING THE CAR TO BE FIX AND THE PROBLEM STILL EXIST., THEIR REMARK WAS THERE'S 23 SENSOR AND THEY COULD'NT TELL WHICH ONE IT WAS. NOW I'M STUCK PAYING 1 1/2 YRS ON A CAR THAT I DON'T HAVE , STILL HAVE TO CAME UP WITH MONEY TO GET A NEW ENGINE IN WHICH I DON'T HAVE , BUMPING RIDE TO AND FROM WORK, CANCEL ALL MY APPTS. AND BEGGING PEOPLE FOR RIDES SO I CAN PICK UP KIDS FROM SCHOOL AND FOOD SHOPPING, I CAN'T TAKE THE KIDS TO DO ANYTHING BECAUSE I HAVE NO CAR THAT'S NOT FARE. THANK-YOU FOR ALL YOUR HELP ,THANK-YOU AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564094January 24, 2002
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES VEHICLE EXHIBITS PROBLEMS WITH THE FRONT END, THE SWAY BAR WAS REPLACED ALONG WITH THE FRONT WHEEL BEARINGS, THE BEARINGS WERE BEING REPLACED ONE AFTER THE OTHER SO THE CONSUMER REQUESTED TO HAVE THEM BOTH REPLACED AT THE SAME TIME TO EVEN OUT THE WEAR, HOWEVER FORD DECLINED, NOW THERE IS A NOISE IN THE FRONT END THAT CAN NOT BE REMEDIED, THE DEALER HAS REPLACED SEVERAL THINGS AT CONSUMERS COST, HOWEVER WILL NOT REIMBURSE CONSUMER FOR THE UNNECESSARY REPAIRS MADE TO TRY AND FIX THE NOISE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002848January 24, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), EXTERIOR LIGHTING:TAIL LIGHTS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EXTERIOR LIGHTING:HEADLIGHTS, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER WAS TRAVELING ABOUT 50MPH ON HIGHWAY AND NOTICED A SMOKE SMELL COMING THROUGH THE VENTS. HE PULLED OVER TO THE SHOULDER AND VEHICLE WAS ON FIRE. DEALERSHIP WAS AWARE OF PROBLEM.*AK PRIOR TO RECALL 00V367, ENGINE WAS OVERHEATING AND BURNING EXCESS OIL FROM OVERHEATED PISTON RINGS, AFTER RECALL REPAIRS, THERE WAS AN INTERNAL ANTIFREEZE LEAK THAT WAS GOING INTO MOTOR OIL, ENGINE COOLING FANS WERE OPERATING INTERMITTENTLY WHEN ENGINE WAS HOT, DEALER FOUND UPPER RADIATOR HOSE AT WATER PUMP HAD A PINHOLE LEAK, ENGINE COOLING FAN WIRING OVERHEATED AND BURNED OUT AT FAN RELAY AND FAN CONNECTORS, THEN CONSUMER RECEIVED RECALL 01I009 AND HAD THESE REPAIRS COMPLETED ON VEHICLE, AFTER RECALL REPAIRS, ENGINE AND IN-DASH WIRING OVERHEATED AND BURNED, DEALER INSTALLED RECALL PARTS FOR BLOWER MOTOR AGAIN, CONSUMER LATER INFORMED A NEW MOTOR WAS NEEDED DUE TO NO COMPRESSION DUE TO OVERHEATING DAMAGE. THIS TOOK PLACE PRIOR TO VEHICLE FIRE. HEADLIGHT AND TAILLIGHT LENSES REPLACED. OVERDRIVE LIGHT WAS INOPERATIVE, SHIFT LEVER INTERNAL SLIDING BEZEL HAD A STRESS CRACK, AT TIMES IT WAS HARD TO GET OUT OF PARK WHEN TEMPERATURE WAS COLD. A/C DID NOT BLOW COLD AIR AND WAS NOISY. FUEL DOOR WOULD NOT OPEN AT TIMES. SPEEDOMETER CABLE WAS REPLACED DUE TO A TICKING NOISE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#757274January 24, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THRE IS A CUURENT CAMPAIGN RECALL ON BOTH DEFECTS, BUT DOES NOT FIX PROBLEM OF WIRE OVERHEAT AND FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#757282January 24, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
ENGINE CHECK LIGHT COMING ON. TOOK TO KINSEL FORD IN JUNE 2001...TOLD CATALYTIC CONVERTER GOING OUT. ENGINE LIGHT WENT OFF...STARTED COMING ON AGAIN AND CAR HAD ALOT OF EXHAUST AND RUNNING ROUGH. TOOK TO SILSBEE FORD AND WAS TOLD THAT THE ENGINE WAS OUT DUE TO THE ENGINE COOLING FAN NOT COMING ON LIKE IT WAS SUPPOSE TO SO IT ALSO FRIED THE WIRES. FORD IS WILLING TO PAY FOR PARTS BUT REFUSES TO PAY FOR LABOR DUE TO THE FACT THAT THEY SAY IT WAS OUT OF THE 100,000 WARRENTY FOR THE REPAIR. I EXPLAINED THAT THE PROBLEM WAS GOING ON WHEN I BROUGHT IT IN IN JUNE AND THEY DIDN'T CORRECT IT THEN, ACCORDING TO THE CHECK OUT SHEET THEY DIDN'T EVEN CHECK IT FOR THAT AND I SPECIFICALLY ASKED FOR THAT RECALL TO BE CHECKED. I HAD EVEN BEEN IN IN MARCH OF 2000 FOR THE CHECK ENGINE LIGHT COMING ON. I WAS TOLD BY FORD THAT MY CAR HAD NO RECALL FOR THE ENGINE AND ENGINE COOLING FAN. JUST EXTREMELY UPSET THAT YOU CAN HAVE A RECALL, TAKE YOUR CAR IN AND IT NOT BE CHECKED FOR IT AND WHEN IT GOES OUT DUE TO THE RECALL THAT THE COMPANY PENALIZES THE CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757305January 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I CAN'T EVEN REMEMBER HOW MANY TIME I HAVE HAD TO COME TO THIS SITE ABOUT THIS CAR. WITHOUT ANY WARNING THE TRANSMISSION WENT OUT AND NOW STILL OWING MONEY ON THIS CAR I AM LOOKING AT $2000.00 FOR A NEW TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757224January 23, 2002
FUEL SYSTEM, OTHER
I AM TRYING TO FIND ANY INFORMATION IN REGARDS TO AUTOMOBILES THAT HAVE DUAL/ALTERATIVE FUEL SYSTEMS. MY VEHICLE HAS A PROPANE TANK IN THE TRUNK OF THE CAR, AND RUNS ON EITHER GASOLINE OR PROPANE BY FLIPPING A SWITCH LOCATED ON THE DASHBOARD. MY VEHICLE HAS HAD CONTINUAL PROBLEMS - CUTTING OFF WHILE IDILING. NONE OF THE LOCAL FORD DEALERS WILL WORK ON THE AUTO BECUASE THEY SAID THEY HAVE NO ONE TRAINED ON THESE TYPE OF FUEL SYSTEMS, AND HAVE NO INFORMATION ON FORD HAVING EVER MANUFACTURED A VEHICLE WITH THESE TYPE ENGINE OR FUEL SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757225January 23, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT CAR 4MONTHS AGO, AND TRANSMISSION WENT OUT ALREADY. REQUESTED TEST REPORTS FROM DEALER AND THEY HAVE NOT RETURNED MY PHONE CALL. TRANSMISSION CAN NOT BE SAVE AND IT DIED WITHOUT WARNING, WELL COST 2600.00 TO GET NEW ONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757235January 23, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MANY OTHER FORD CONTOUR OWNERS EXPERIENCED THIS PROBLEM AS WELL. ON WWW.CONTOUR.ORG MESSAGE BOARDS. NO SAFETY DEFECTS LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757237January 23, 2002
STEERING: STEERING WHEEL/HANDLE BAR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE OCCASIONALLY STALLS CAUSING STEERING WHEEL TO LOCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757172January 22, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING ON I75 AROUND ATLANTA, CAR STEERING FAILED MAKING CAR FEEL LIKE IT WAS HYDROPLANING BUT IT WASN'T. ROAD CONDITIONS WERE WET WITH LIGHT DRIZZLE. CAR VEERED TO LEFT AND HIT CONCRETE MEDIAN. BUMPER WAS LEFT HANGING BY A THREAD. CAR WASN'T SAFE TO DRIVE AND HAD TOWED TO BODY SHOP. FEEL THIS IS RELATED TO SIMILAR INCIDENTS WHERE THE CONTOUR STEERING FAILED AFTER WATER HITS THE BELTS & PULLEYS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#757137January 21, 2002
SEATS
THE MOUNTS FOR THE DRIVER'S SEAT ARE ABOUT TO BREAK OFF. I HEARD A LOUD "POP" WHILE IN MID CORNER, THEN THE SEAT BEAN TO LEAN HARD. WHEN THESE MOUNTS COMPLETELY BREAK, I BELIEVE IT MAY CAUSE A SERIOUS ACCIDENT. I KNOW THAT THIS IS A COMMON PROBLEM IN FORD CONTOURS, PLEASE DO SOMETHING AS THESE SEATS ARE NOT SAFE. HOW CAN FORD EXPECT SOMEONE TO REMAIN IN CONTROL OF THEIR VEHICLE IF THE SEAT BREAKS OFF WHILE THEY ARE DRIVING?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564038January 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STOPPED ABRUPTLY WHILE IN MIDDLE OF TRAFFIC, CONSUMER SENT COPIES OF BILLS TO DEALER, BUT NO RESPONSE, CONSUMER IS REQUESTING REIMBURSEMENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757036January 18, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I BELIEVE THIS IS A PREMATURE FAILURE OF A MAJOR COMPONENT OF THE VEHICLE. NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564014January 17, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
REAR BRAKES WERE ASSEMBLED BACKWARDS CAUSING BRAKES TO PARTIALLY FAIL AT HIGHER SPEEDS, DEALER WAS NOTIFIED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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