Ford Contour Complaints

3,154 consumer complaints on file.

#10161177June 30, 2006
STRUCTURE
SAME AS MANY OTHER COMPLAINTS. THE DASH BOARD IS COMING APART AND CURLING UP SO THAT THE DEFROSTER VENT IS BLOCKED CAUSING A SAFETY PROBLEM. FORD WANTS ME TO PAY ($500.00) TO FIX AN OBVIOUS DEFECT IN THE CAR AS MANUFACTURED. FORD NEEDS TO STEP UP TO THE PLATE AND TAKE RESPONSIBILITY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160926June 27, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
STARTER ENGAGED WITH NO KEYS IN IGNITION WIRE HARNESS MELT DOWN FROM BATTERY. STARTER STARTED TO SMOKE. MECHANIC ME INFORMED THAT CONTOUR HAS A RECALL BUT DEALER(FORD) HAS NOT THIS CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161554June 22, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CONSUMER REQUEST HELP TO FIX A 1996 CONTOUR. *TS THE CONSUMER TOOK THE VEHICLE TO BE INSPECTED AND IT FAILED. THE CONSUMER WAS TOLD BY THE DEPT OF MOTOR VEHICLE THAT THE VEHICLE HAD BEEN SUBJECT TO AN EMISSION RECALL AS REPORTED BY THE EPA THE DEALER INFORMED THE CONSUMER THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE ORIGINAL OWNER RECEIVED A RECALL NOTICE IN 1997 BUT THE CONSUMER NEVER RECEIVED A RECALL NOTICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159573June 12, 2006
UNKNOWN OR OTHER
THE GLUE THAT HOLDS THE DASHBOARD DOWN LET LOOSE BLOCKING THE DEFROSTER MAKING IT UNABLE TO SEE BOTH IN WINTER AND ON RAINING DAYS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159195June 7, 2006
STRUCTURE
I HAVE A 2000 FORD CONTOUR AND THE TOP OF THE DASHBOARD IS VERY WARPED. IT IS CURLING UP ON BOTH SIDES OF THE DEFROST VENT AREA. IT WOULD BE OBSCURING THE FIELD OF VISION OF THE DRIVER IF I HADN'T WEDGED SOMETHING NEXT TO THE WINDSHIELD TO HOLD IT DOWN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158569May 30, 2006
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
I HAVE A 1998 FORD CONTOUR THAT THE DASHBOARD LIGHTS AND REAR TAILLIGHTS HAVE STOPPED WORKING, WHILE THE HEADLIGHTS CONTINUE TO FUNCTION. THE CAUSE WAS THE WIRING OVERHEATING AND I HAD TO REPLACE THE WIRING HARNESS AND THE SWITCH. I DID SOME RESEARCH ONLINE AND LOCATED A RECALL NHSTA CAMPAIGN 99V103000 FOR THE 1998 FORD CONTOUR FOR THIS EXACT PROBLEM, BUT ACCORDING TO THE DEALERSHIP MY CAR WAS NOT INCLUDED IN THE RECALL. I HAVE HAD TO PAY FOR THE WORK OUT OF POCKET, BUT I AM WONDERING IF IT WAS IN ERROR THAN MY CAR WAS NOT INCLUDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157389May 11, 2006
STRUCTURE
I HAVE A 2000 FORD CONTOUR AND THE DASHBOARD IS WARPED. IT IS CURLING UP AT THE DEFROST VENT AREA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156579May 2, 2006
UNKNOWN OR OTHER
THERE IS NO INCIDENTS TO REPORT. HOWEVER THE DASH ON THIS VEHICLE IS WARPED. I HAVE SEEN THIS SAME PROBLEM ON FORD CONTOURS AND MERCURY MSYTIQUE'S THAT WAS MANUFACTURED IN 1999. THE WARPAGE REDUCING DRIVER VISIBILITY AND PREVENTS THE DEFOGGER FROM OPERATING PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156509May 1, 2006
EXTERIOR LIGHTING:HEADLIGHTS
ON 98 FORD CONTOURS BOTH OF THE HEADLIGHTS FORM CONDENSATION ON THE INSIDE AND THEN BECOME PITTED. THIS GREATLY REDUCES THE VISIBILITY AT NIGHT AND DURING STORMY WEATHER. WE HAVE CHANGED THE BULBS BUT NOT THE ENTIRE HEADLIGHT ASSEMBLY. WHEN WE WENT TO LOOK FOR A SET OF HEADLIGHTS WE DISCOVERED THAT ALL THE USED SETS HAVE THE EXACT SAME PROBLEM. THE LIGHTS NEED TO BE REPLACED AND THIS PROBLEM IS OCCURRING ON ALL FORD CONTOURS AND ITS MERCURY COUNTERPART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155985April 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION SLIPPED OUT OF GEAR. THE VEHICLE HAS NOT BEEN SEEN BY A MECHANIC, BUT THE DEALERSHIP AND MANUFACTURER WERE ALERTED. THERE WAS A NHTSA RECALL, # 98V233000, REGARDING THE AUTOMATIC TRANSMISSION FLOOR SHIFT; HOWEVER, IT WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155723April 19, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY DAUGHTER DROVE MY 1998 6 CYL CONTOUR AUTOMATIC ON ROUTE 95 FROM STONEHAM TO WAKEFIELD, MA (ONE HIGHWAY EXIT). THE CAR WAS BEHAVING NORMALLY AND HAD BEHAVED NORMALLY UNTIL THAT POINT. A SERVO COVER FELL OFF OF THE TRANSMISSION. THAT ALLOWED ALL OF THE TRANSMISSION FLUID TO POUR OUT OF THE TRANSMISSION IN SECONDS. THE SERVO COVER, A THREE INCH DIAMETER PIECE OF HEAVY METAL SHAPED LIKE A FRISBEE, NEARLY HIT A MOTOR CYCLIST. THE CAR COASTED TO A STOP NEAR 128 FORD OF WAKEFIELD, MA. THEIR SERVICE WRITER, LUDLOW, TOLD ME THAT THIS IS A RELATIVELY COMMON OCCURRENCE WITH THE FORD CONTOUR. THAT OPINION WAS REINFORCED BY TWO EMPLOYEES OF FNA TRANSMISSION REPAIR OF WAKEFIELD. I CALLED FORD. I WAS TOLD THAT THEY HAVE NO KNOWLEDGE OF THIS EVER HAPPENING TO A CONTOUR. I ASKED THE CUSTOMER SERVICE REP TO FILE A REPORT, AND I TOLD HIM THAT I WOULD AS WELL. I AM CONCERNED THAT THIS DEFECT EXISTS AND IS A SERIOUS HAZARD TO MOTORCYCLISTS (I AM ONE.) I AM WORRIED THAT THE RAPID LOSS OF TRANSMISSION FLUID USUALLY LEADS TO SERIOUS TRANSMISSION DAMAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155228April 12, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
GASOLINE LEAK WHERE FILLER PIPE MEETS GAS TANK . EXCESSIVE LEAKING OF GASOLINE WHICH CAN LEAD TO A FIRE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155179April 10, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CHECK ENGINE LIGHT IN THE CONSUMER'S VEHICLE CONTINUED TO ILLUMINATE. THE MECHANIC DETERMINED THAT THE CATALYTIC CONVERTER NEEDED TO BE CHANGED. *TS TO DATE THE CATALYTIC CONVERTER HAS BEEN CHANGED 3 TIMES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154842April 7, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM, SUSPENSION:REAR
MY CAR SPORADIC STALLED IN TRAFFIC BECAUSE THE NEW FUEL PUMP WOULD SHUT OFF. THE CAUSE WAS FAULTY WIRING THAT SHORTED OUT AND IN TURN DESTROYED THE CARS COMPUTER. NO PARTS ARE AVAILABLE SO DEALER WAS USING PARTS FROM DIFFERENT MAKE/MODEL PARTS FOR REPAIRS. I WAS TOLD THAT THIS IS A RECURRING PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154698April 6, 2006
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
DT*: THE CONTACT STATED THE VEHICLE STALLED SEVERAL TIMES IMMEDIATELY AFTER BEING STARTED AND THE CHECK ENGINE LIGHT ILLUMINATED CONSTANTLY. THEREFORE THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE BATTERY, ON-BOARD COMPUTER, AND ALTERNATOR WERE REPLACED. A REBUILT TRANSMISSION WAS ALSO INSTALLED. AFTER THE WORK WAS PERFORMED, THE PROBLEMS CONTINUED. THERE IS A NHTSA RECALL CAMPAIGN # 98V233000, REGARDING THE POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: FLOOR SHIFT RELATED TO THE MAKE AND MODEL OF THE VEHICLE, HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE WATER PUMP AND THERMOSTAT WAS REPLACED. UPDATED 05/03/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154464April 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
AT FIRST VEHICLE WOULD INDICATE WRONG GEAR AND THEN IT BINDED UP THE GEAR SHIFT SO EVENTUALLY HAD TO REMOVE SOME PLASTIC FROM GEAR SHIFT JUST TO SHIFT THE GEAR THEN THE AUTOMATIC GEAR SHIFT INDICATION WILL NOT INDICATE WHAT GEAR THE CAR IS IN AT ALL. POSSIBLY CAUSING WRONG GEAR SELECTION COULD CAUSE COLLISION IN PARKING LOT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152353March 10, 2006
ELECTRICAL SYSTEM:WIRING
I PAID TO HAVE THE CAR TOWED AGAIN TO GET A SECOND OPINION. WHILE DOING THIS I ALSO DID SOME RESEARCH ON THE INTERNET AND FOUND THAT MY CAR HAD A RECALL ON THE UNDER WIRE HARNESS BUT THAT THE RECALL HAD EXPIRED AFTER 100,000 MILES AFTER SEEING HOW MANY RECALLS WHERE DONE ON MY CAR I REALIZED THAT WHAT GENES EVANS FORD TOLD ME WAS THAT IT WOULD COST ME $2500.00 TO FIX THE UNDER WIRE HARNESS PROBLEM. I OBTAINED A SECOND OPINION WHICH CONFIRMED THE WIRE HARNESS, ISSUE AND FORD BUILT THE CAR., AND GENE EVANS FORD KNEW NOTHING ABOUT THE RECALLS! I WANT MY CAR FIXED! ON APRIL 28,2004 WHEN I WAS NOT SURE IF MY CAR HAD A PROBLEM I TOOK IT TO GENE EVANS FORD FOR A DIAGNOSTIC READING, THE ODOMETER READ 95904 AND ON MAY 3,2004 WHEN THE ODOMETER READ 96037, WHICH IS CONSIDERABLY LESS THAN THE STATUTE OF LIMITATIONS WITH REGARD TO THE ELECTRICAL PROBLEM AS WELL AS THE UNDER WIRE HARNESS RECALL,99M03, WHICH IS 100,000 MILES OR TEN YEARS. IF THE AUTOMOTIVE TECHNICIAN AT FORD SERVICE COULD NOT ELABORATE THAT THERE WAS A RECALL THAT MAY CAUSE PROBLEMS . HOW WAS I TO KNOW? I CONTINUED TO DRIVE MY CAR, TRUSTING FORD'S OPINION ON ANY CONCERNS I MAY HAVE HAD. THIS SITUATION HAS COST ME ENDLESS DISTRESS AS WELL AS FINANCIAL SETBACKS, FIXING PROBLEMS THAT NOW I SEE WHERE RELATED TO ONE RECALL OR ANOTHER . I HAVE BUT ONE CAR, PAY MY PREMIUMS ON TIME AND A CLEAN DRIVING RECORD. I FEEL THAT THIS CAN HAPPEN TO ANYONE AND I AM MOST DISSATISFIED , WITH THE WAY GENE EVANS FORD HAS HANDLED THIS MATTER. I WANT MY CAR FIXED! OR IF NEED BE REPLACED, WITH FUNCTIONING NON-DEFECTIVE PARTS, SHOULD MY CAR GET FIXED I WANT ALL RECALLS ON MY CAR RESEARCHED AND FIXED SINCE THE UNDERWIRE HARNESS WAS NOT THE ONLY RECALL I FOUND ON MY CAR,AND I WANT IT ALL IN WRITING! THANKING YOU IN ADVANCE FOR YOUR CAREFUL CONSIDERATION IN THIS MATTER. MY CAR IS NOW COMPLETELY DEAD. WITH NO ATTEMPT AT GENE EVANS FORD OR DEARBORN MICHIGAN ADDRESSING MY CONCERNS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151827March 5, 2006
UNKNOWN OR OTHER
DASH WARPAGE ON 1999 FORD CONTOUR: DASH HAS WARPED AT LEAST 3 INCHES. DEFROSTER VENT CAN NO LONGER FIT INTO DASH CAUSING DEFROSTING ISSUES FOR DRIVER. WARPAGE IS VERY NEAR FRONT PASSENGER DASH AIRBAG. FORD AND THE DEALER RESPOND THAT THERE WAS NOT A RECALL FOR DASH WARPAGE. I HAVE FOUND A NOTATION FOR A RECALL 01B78 DASH WARPAGE ON A SERVICE INVOICE FROM SEPT. 2001. DEALER RAN CHECKED RECALL AND FOUND NO WARPAGE AT THIS TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151602March 2, 2006
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
FORD "OWNER NOTIFICATION PROGRAM" 99M03 DESCRIBES, AND OFFERS TO FIX FOR FREE, A PROBLEM IN WHICH ENGINE WIRING HARNESS INSULATION ROTS DUE TO CERTAIN ENVIRONMENTAL FACTORS. PROGRAM INVOLVES A WARRANTY EXTENSION TO 10 YEARS BEYOND ORIGINAL WARRANTY, OR 100,000 MILES, WHICHEVER COMES FIRST. SYMPTOMS OF THE PROBLEM VARY WIDELY. IN MY CASE, THE CAR JUST SHUT DOWN WHILE DRIVING. WHILE THERE WERE NO INJURIES, THIS WAS AN OBVIOUS SAFETY HAZARD. IF IT HAD HAPPENED ON THE INTERSTATE INSTEAD OF ON A SIDE ROAD, THE RESULT COULD HAVE BEEN DISASTROUS. IN RESPONSE TO THIS PROBLEM, FORD ISSUED 99M03, WHICH THEY CALL AN "OWNER NOTIFICATION PROGRAM". THE PROBLEM IS THAT, ACCORDING TO MY OWN EXPERIENCE, AND ACCORDING TO THE PERSONNEL AT MY LOCAL DEALER'S SERVICE DEPARTMENT, OWNERS WERE NOT NOTIFIED UNLESS THEY BROUGHT THE CAR IN FOR SOMETHING THAT TURNED OUT TO BE CAUSED BY THE WIRING HARNESS PROBLEM. THIS PROGRAM NEEDS TO BE ELEVATED TO A RECALL SO THAT ALL OWNERS ARE AWARE OF THE RISKS AND ARE ABLE TO TAKE APPROPRIATE ACTION TO PROTECT THEMSELVES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151010February 23, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED THE ENTIRE DASHBOARDCURLED UP INTERFERING WITH THE DRIVER'S VISION. THE VEHICLE HAS NOT BEEN SEE BY A MECHANIC. UPDATED ON 06/20/2006. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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