Ford Bronco Complaints (2021)

230 consumer complaints on file.

#11477676August 4, 2022
VISIBILITY/WIPER
The speed of wipers is not fast enough. In moderate rain on high the wipers do not clear window fast enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477229August 2, 2022
ENGINE
July 15, 2022 - lost power on I80 during heavy traffic. I had to pull to the side as I could not accelerate. Luckily it restarted and I was able to get home. I took it in for service at the dealership the next day (engine light did not come on until the next morning). I was told it was an issue with the catalytic converter and parts were on backorder but it was safe to drive until the part came in. 3 days ago, on Saturday July 30th, I was in my driveway getting to leave and my Bronco wouldn't start, it turned over briefly and then died. The engine made a loud 'knocking' noise and then complete silence. This was a Saturday so they couldn't schedule a tow until until Monday, its been at the dealership for 2 days and they are waiting to hear back from an engineer. I know it's covered under warranty but I think a recall should be issued before someone dies. I was driving about 60-65 mph when I lost acceleration. There was construction ahead but thankfully, it happened before an off ramp. If it hadn't happened in that spot, I wouldn't have had a shoulder to pull over to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476660July 30, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES
Kepts getting hills stop brake malfunctioning anti collusion failures ant lock brake failure
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11476304July 28, 2022
FUEL/PROPULSION SYSTEM
Whilst traveling at highway speeds on the Jersey Turnpike, black smoke suddenly started emanating from the rear of the vehicle. All power was suddenly lost from the vehicle, with the accelerator pedal being nonfunctional. I was able, even though the vehicle was starting to fill with smoke and leave a trail of smoke behind, navigate across the lanes to the hard shoulder. The engine had of course ceased to run. At this time I exited the vehicle to assess the situation. Upon finding no obvious defects and the smoke having cleared, I reentered the vehicle, to see what the engine would do when the key was turned. The engine would not turn over, with only items running off of battery power. Basically the car was dead. At this time I called a AAA for a tow of the car. Unfortunately AAA can't tow on the New Jersey Turnpike, so a local tow company had to be called, to transport the car to a local exit. After the car was deposited in a car park close by, I then reached out to AAA to transport the car to my local Ford dealer. The Bronco was taken to Stamford Ford, in CT, where after inspection, we were told the car had suffered a "catastrophic failure". The vehicle took over one month before it was returned, as the whole engine had to be rebuilt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475172July 21, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2021 Ford Bronco. The contact stated the front windshield cracked and was repaired by the dealer; prior to the second crack that occurred while driving approximately 35 MPH. The vehicle was taken back to the dealer; however, they diagnosed no failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474991July 20, 2022
ENGINE
On May 17th At 6,800 miles my motor randomly experienced catastrophic engine failure and has been at the Ford dealership since. The dealership has not told me anything on how or why this happened other than the motor needs to be replaced. The dealer received the new motor on June 22nd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474809July 19, 2022
STEERING
Within days of buying this 2021 Bronco in April 2022, the power steering and drive modes (e.g., Eco, Sport) stopped working and we got the following error message: [See Steering Assist Fault - Service Required] We called the dealership in Georgia, which is far from our home, and they advised us to take it to one closer to us; the problem would be covered under warranty. We made the first available appointment with the dealership in Havana FL and took our vehicle in on July 11th. We showed the photo saying "service required" and explained that every morning the drive modes don't work and the power steering usually does not work right away. We have to re-start the vehicle to get the power steering to work, but the drive modes don't work until later in the day (usually). We get the error messages shown repeatedly below saying "drive mode not available." Despite the service department at the dealership saying they identified the malfunctioning part, Ford sent us away without approving a warranty repair—citing a policy that because the service personnel could not report a computer code for the part, Ford will not pay to fix it. The problem continues and we continue to provide photos to Ford and ask them to fix this problem for us and for anyone else who is experiencing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474768July 19, 2022
ENGINE
The contact owns a 2021 Ford Bronco. The contact stated while driving approximately 45 MPH he heard a ticking sound coming from the engine and then a grinding sound before the vehicle stalled. The contact stated there was no warning light illuminated. The contact stated that after coming to a complete stop there were several unknown warning lights illuminated. The contact had the vehicle towed to a dealer. The dealer had not yet diagnosed or repaired the vehicle. The manufacturer had been informed of the failure. The failure mileage was 2,812.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474309July 16, 2022
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
We were on vacation in Miami, Florida in February 2022 driving in stop and go traffic when our 2021 Ford Bronco with 2.7L Ecoboost engine suddenly shut down. The entire electrical system shut down and the emergency brake was applied. We were unable to start the vehicle with the ignition button or key fob. Traffic was backing up behind us and we couldn’t put our hazards on to let them know we were having vehicle trouble. A pedestrian tried assisting us with pushing the vehicle but due to the parking brake being applied it wouldn’t move. As a last ditch effort I decided to try to start the vehicle through the Ford Pass app. Thankfully, that worked and the vehicle started. We called a dealership in Miami to see if they could look at the vehicle before we traveled on to Key West. They were unable to get us in so we traveled to Key West. The Ford dealership in Key West was gracious enough to look over the vehicle and errors we received on the Ford Pass app. They did not find anything that would have caused the issue. We were just thankful we were on a side road in stop and go traffic when this happened rather than driving on the highway at 70 mph!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474089July 15, 2022
VEHICLE SPEED CONTROL, ENGINE
Multiple times the engine has failed to respond to the accelerator pedal when engaged from a cold stop. The delayed response has happened several times while attempting to merge into moving traffic so even a 1 second delay is both dangerous and scary from a driver perspective. The vehicle was taken in for service recently and no problems were identified after mechanic testing. However, I wonder if this problem is related to the ongoing investigation of defective valves in the 2.7L EcoBoost engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473926July 14, 2022
ENGINE
Engine locked up with 1,255 miles. Seemed to be running fine, then heard a noise and unit started to deselerate and started clicking. Was lucky enough to be on a local four lane road and coasted to a school zone pull off. Tried to restart and would not catch. Starter would stay engaged with foot taken off of brake. Had the unit towed to the dealership and the engine was replaced in about a months time. Hopefully this engine is good as it seems to accelerate better much better. My dealer did repair, but my concern is the value going forward. The Bronco is still valuable for resale, but that's having all original numbers and this one no longer does and it will of course show up on a Car Fax and I'm afraid my resale value will decrease for theses reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471430June 28, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was pulling into a residential driveway and as soon as the front tires entered the driveway the pre-collision alert warning went off and when I applied the brakes they did nothing. I proceeded to roll 25+ feet and crashed into the back of a parked car in the driveway. There were people standing just to the right of the parked car I hit. The Ford dealer has had the vehicle for over 4 weeks now and all they've said is certain modules aren't communicating properly.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470405June 22, 2022
FUEL/PROPULSION SYSTEM
On June 9, 2022, while traveling on an Interstate Highway at about 80 mph, the engine sputtered and died without any warning light activation. The vehicle failure caused an extremely unsafe condition which caused me to navigate without power, in moderate traffic, from the #1 lane, across the #2 lane and onto the shoulder. The failure caused me to perform this high risk maneuver in front of an approaching big rig traveling in the #2 lane. The vehicle was towed to the nearest Ford dealership where an inspection determined the fuel pump had failed. The fuel pump was replaced but the dealership did not know if the replacement had been redesigned to prevent such catastrophic failures in the future. The loss of power was sudden and immediate without any prior warning messages and/or warning lamp activation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469069June 13, 2022
ENGINE
According the the service department at the Dealership, the valves on my vehicle's engine failed and caused a complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468924June 13, 2022
ENGINE
About 1 hour into our trip the vehicle started to shutter while at highway speed, no warning lamps or notices were indicated when the shutter started and I assumed it was a road vibration. We came to a stop sign about 2-3 miles after the shutter was noticed and the vehicle stalled at the intersection and would not restart. At that point the check engine light, in dash notifications and Fordpass app notices indicated a serious mechanical malfunction. The vehicle needed to be put in neutral and pushed to the side of the road by me and my son to clear the intersection. Ford roadside assistance was contacted and a tow truck was dispatched to take the vehicle to the closest dealership. We sat at the side of the road for 2 hours waiting on the ford dispatched tow truck. The vehicle was towed to Ford of Clermonth. The Ford of Clermont, Florida service department ran diagnostics on the vehicle the next morning(12/06/21). The Ford service technician, following Ford's diagnostic directions, determined there was catastrophic engine failure and Ford immediately authorized an engine replacement. As per the attached service invoice the Ford Service technicians determined it was a valve failure that caused the engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468883June 12, 2022
ENGINE
Engine completely destroyed with no notice at 4600 miles destroyed itself in less than three minutes while driving. New engine replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468654June 10, 2022
ENGINE
8:28pm 6.8.2022 - Bronco was towing 1 boat on a single axle trailer (total weight less than 3000lbs). - First soft top convertible roof panel was open - Music playing at medium volume to drown out adjacent highway noise - Heading NE on the Highway 820 feeder road. - Stopped at stop sign at intersection of Cahoba Drive. - Pulled out of intersection and was traveling on a slight uphill at 18pmh - Interior of vehicle smelled sweet and we noticed white smoke filling behind the vehicle - Warning lights for Battery (red battery) and Service (wrench) came on and then a warning to stop vehicle and restart engine. This coincided with a sudden decrease in power. - Pulled to the side of the road to a safe position and powered off the engine, allowed several minutes for it to cool then attempted to restart the engine with no luck. Service (wrench) light turned off and Check Engine light came on. - Open hood to allow engine too continue to cool and to check for exterior engine damage. - Documented current state of vehicle with photos. - Had Ford tow to Grapevine Ford in Grapevine, TX. 8am 6.9.2022 - Service Advisor reached out to confirm vehicle was in shop and would be looked at this week. - I advised that based on the engine build date on the engine sticker, this vehicle was in the batch of potentially faulty valves from the Lima facility. He said he and Ford had no knowledge of potentially faulty valves and that the tech would perform the necessary checks. 10am 6.10.2022 - Service Advisor & Manager reached out to advise that one spark plug was sheared off and that the engine would need to be replaced and possibly the turbos; FoMoCo would confirm what to replace. They actively avoided any discussion of the valves and did not respond when I mentioned them. I verbally requested copies of all videos/photos/reports related to my vehicle and access to parts. 1pm - I requested via text message to Scott Service Advisor access to the my request above. Dealer to follow up next week
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468566June 10, 2022
ENGINE
Engine died, won’t start again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468409June 9, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
1. Vehicle Issue. -At approximately 2k miles while driving through severe weather in the Rocky Mountains my New Bronco lost ALL electronic driving systems that controlled driving modes including 4 wheel drive modes(GOAT) along with safety systems such as traction control, sensor systems, and cruise control. I was forced to drive through a white out in Rocky Mountains with 2 wheel drive due to the electronic GOAT modes failing. This was a dangerous situation as the systems I was relying on failed me when I needed them most. These systems failed off and on for the next three months before mysteriously subsiding. 2. Attempts to resolve. - Took vehicle to Ford dealer to identify issue and they said there was no record of these failures in the code system which is extremely concerning. If I had gone off the road and injured myself and or died Ford would attempt to say there was no electronic failure when in fact there was a significant electronic failure of ALL traction systems. Fortunately I took video and photo evidence of the electronic failures. Alarmingly, these failures are not being recorded within the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468268June 8, 2022
ENGINE
The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle made clicking sounds and then lost motive power. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The dealer informed the contact that the engine needed to be replaced. The vehicle was not yet repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was 923.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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