Dodge Ram Complaints (2010)

901 consumer complaints on file.

#10630780September 4, 2014
VISIBILITY/WIPER
THE DEFROST ON MY 2010 RAM 1500 P/U IS COVERED UNDER RECALL K-17 THAT REPROGRAMS THE HVAC SOFTWARE AND TESTS THAT ALL THE ACTUATORS WHICH DIRECT HEAT AND AIRFLOW ARE WORKING. I CONTACTED DODGE RECALL AND CONFIRMED THE RECALL # AND APPLICABILITY TO MY TRUCK. I WAS TOLD BY THE RECALL SPECIALIST THAT THE TRUCK HAD THE COMPLETED RECALL BUT THAT IT COULD BE COMPLETED TWICE UNDER THE RECALL. I AM THE SECOND OWNER OF THE TRUCK. I WAS TOLD I HAD TO TAKE THE TRUCK TO THE DEAL WHERE THE RECALL WAS ACCOMPLISHED. CHRYSLER COULD NOT TELL ME WHICH DEALER DI THE RECALL, I CONTACTED SEVERAL DEALERSHIPS TRYING TO GET THE HVAC ACTUATOR FOR THE DEFROST SCHEDULED FOR REPAIR. I CITED THAT W/O DEFROST DRIVING IS DANGEROUS AND AS FALL IS COMING I WOULD LIKE TO SCHEDULE AN APPOINTMENT. I RECEIVED ESTIMATES BETWEEN 1 /12 HRS LABOR TO 7 HRS. I AM CONCERNED THAT CHRYSLER RECALL SPECIALIST PROVIDE FALSE INFORMATION AND CANNOT GET A DEALERSHIP TO COMPLETE RECALL REPAIRS. I ALSO HAVE A REAR PINION NUT RECALL AND RECEIVED THE SAME FEEDBACK TO CALL A DEALERSHIP AND SCHEDULE AN APPOINTMENT AND I AM PUSHED OUT 2-3 WEEKS WITHOUT A COMMITMENT THE REPAIR WILL BE NO CHARGE. THIS COMPLAINT IS TO HIGHLIGHT THE POOR CUSTOMER SERVICE AND RECALL RESOLUTION CAR CUSTOMERS ENDURE, AND THE DECISIONS TO PARK THE VEHICLE OR REPAIR IT, AND FIGHT FOR REIMBURSEMENT. THE AUTO COMPANIES ARE NOT REQUIRED OR DO NOT RESOLVE RECALLS TO THE SATISFACTION OF THE CUSTOMER THE VEHICLE OWNER. PLEASE HELP ME UNDERSTAND WHAT MY RIGHTS ARE AND WHAT I CAN DEMAND FROM CHRYSLER OR ITS DEALERSHIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628535August 26, 2014
STEERING
HAVE BEEN UNSUCCESSFUL IN GETTING NHTSA 13V-529 RECALL DONE ON MY TRUCK. I HAVE BEEN PUT OFF BY THE CARSON VALLEY NEVADA DEALERSHIP SINCE APRIL 2014. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627111August 21, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626097August 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A CLICKING SOUND AND THE AIR CONDITIONING SYSTEM SHUT DOWN. THE VEHICLE WAS TAKEN TO A DEALER. THE DIAGNOSIS WAS THAT THE HVAC CONTROL HEAD NEEDED RE-PROGRAMMING AND THE ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626178August 18, 2014
ELECTRICAL SYSTEM
THE DEALER REPLACE THE ALTERNATOR PULLEY THE SOUND STOP BUT START TO MAKE IT AGAIN TWO MONTHS AFTER THE REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622382August 14, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO PERFORM THE RECALL REPAIRS. THE DEALER WAS CONTACTED WHO STATED THAT THEY WERE ONLY RECEIVING ONE PART PER WEEK AND PLACE THE CONTACT ON WAITING LIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED THE REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621958August 13, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT CALLED THE DEALER THREE MONTHS AGO TO HAVE THE RECALL REPAIR COMPLETED ON THE VEHICLE AND WAS RECENTLY ADVISED THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621632August 12, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. WHEN THE CONTACT ATTEMPTED TO ENTER THE VEHICLE, THE RUNNING BOARD BECAME DETACHED. AS A RESULT, THE CONTACT INJURED HIS BACK AND LEG, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10621842August 12, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND COMING TO A STOP TO MAKE A TURN, A LOUD ABNORMAL NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. ADDITIONALLY, THE STEERING WHEEL BEGAN TO VIBRATE. THE CONTACT STATED THAT THE PART NEEDED FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619579August 11, 2014
STEERING
2010 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE DEFECTIVE TIE ROD ASSEMBLY RECALL REPAIRS. *SMD THE CONSUMER STATED HE CALLED THE DEALER IN JAN 2014, TO MAKE AN APPOINTMENT TO HAVE THE DEFECTIVE TIE ROD REPLACED. HOWEVER, HE WAS PLACED ON A WAITING LIST, BECAUSE THE PARTS WERE NOT AVAILABLE. AS OF JULY 11, 2014, THE CONSUMER IS STILL ON THE WAITING LIST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619501August 7, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619556August 7, 2014
STEERING
WE RECEIVED A RECALL NOTICE FOR OUR 2010 DODGE RAM 2500 TRUCK THE END OF DECEMBER 2013. IT STATED THE LEFT TIE ROD BALL STUD MAY BE FAULTY. WE HAVE BEEN TRYING TO HAVE IT REPLACE AS INSTRUCTED SINCE 1/6/14 WITH NO LUCK. THE DEALERS IN WICKENBURG AND AVONDALE, ARIZONA STATE THE PARTS ARE NOT AVAILABLE. WE HAVE BEEN WAITING 8 MONTHS TO HAVE THE PROBLEM ADDRESSED. IF SOMETHING HAPPENS DUE TO THE SHORTAGE OF PARTS WE WILL FOLLOW UP WITH LEGAL ACTION AS IT LOOKS LIKE IT WILL BE OUR ONLY CHOICE AS THE MANUFACTURES IS NOT MAKING PARTS AVAILABLE IN A TIMELY MANNER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617945July 31, 2014
STEERING, SUSPENSION
I WAS DRIVING ON ALBERT PIKE (GARLAND COUNTY ARKANSAS) WHEN I LOST CONTROL OF THE STEERING AND RAN OFF THE ROAD OVER THE SIDEWALK. I PROMPTLY CALLED THE DEALERSHIP ([XXX]) AND FOUND OUT THERE WAS A RECALL NOTICE ON THE TIE ROD END. WHICH I NEVER RECEIVED. THE DEALERSHIP TOWED THE VEHICLE IN AND IT WAS REPAIRED A COUPLE DAYS LATER. IN JUNE OF 2014 I WAS DRIVING DOWN 70 EAST (GARLAND COUNTY ARKANSAS) AND STARTED TO LOOSE THE ABILITY TO STEER PROPERLY BECAUSE OF A MASSIVE WOBBLE IN THE FRONT END. I TOOK THE TRUCK INTO AMERICA TIRE AND WHEELS. THEY PUT THE TRUCK ON THE LIFT AND THE FRONT WHEELS WERE SO LOOSE THAT YOU COULD WOBBLE THE TIRE BACK AND FORTH APPROX. THREE INCHES. I AGAIN TOOK MY TRUCK TO [XXX] TO FIND OUT THERE WAS A RECALL ON THE RECALL. ONCE AGAIN, WE NEVER RECEIVED ANY NOTIFICATION. AT THIS TIME I HAD NEW SET OF TIRES WHICH HAD 14000 MILES ON THEM AND THE RIGHT FRONT WAS WORN THROUGH THE WEAR BARS AND THE LEFT FRONT WAS SEVERELY CUPPED. I SPOKE WITH THE DODGE CUSTOMER SERVICE AND THE DEALERSHIP AND THEY REFUSED TO REPLACE OR PROVIDE ANY COMPENSATION FOR THE TIRE. THEY SAID THE FRONT RECALLS HAD NOTHING TO DO WITH THE TIRE WEAR. THEY. DODGE, HAD ALREADY PUT MY LIFE AND THE LIFE'S OF OTHERS IN JEOPARDY, BY THIS ISSUE AND BY NOT NOTIFYING US OF THE TWO RECALLS UNTIL AFTER THERE WAS AN INCIDENT. I FEEL LIKE THE MANUFACTURER AND THE DEALER, THERE DIRECT REPRESENTATIVE, SHOULD BE HELD RESPONSIBLE AND ARE LIABLE FOR ALL REPAIRS INVOLVED WITH THIS RECALL. I COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE. DODGE NEEDS TO BACK THE PRODUCTS THEY ARE SELLING TO THE PUBLIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617705July 30, 2014
STEERING
TL * THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT CALLED FOR MONTHS, BUT WAS UNABLE TO RECEIVE CONFIRMATION FROM THE DEALER AS TO WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/7/14*CN UPDATED 11/18/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616875July 28, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT THE LEFT TIE ROD FAILED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616295July 25, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616054July 24, 2014
ELECTRICAL SYSTEM
WHEN I'M DRIVING ON THE HIGHWAY THE TRUCK JUST SHUTS ME, NO MATTER WHAT THE SPEED, THIS SITUATION HAPPENED TO ME ON MORE THAN ONE OCCASION, TO BE ACCURATE MORE THAN 10 TIMES.WHEN THIS HAPPENS I TRY TO START THE TRUCK AND I HAVE TO TRY MANY TIMES BUT IT IS NOT EASY TO ME, I WORRY ABOUT THIS, BECAUSE THE LAST TWO TIME THIS HAPPENED MY FAMILY WAS RIDING WITH ME, THIS PROBLEM STARTED SHORTLY AFTER BUYING THIS TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614976July 21, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT MENTIONED THE DEALER ORDERED PARTS 3 MONTHS AGO AND THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609947July 11, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609651July 10, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NO EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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