Dodge Ram Complaints

27,062 consumer complaints on file.

#10983919May 7, 2017
STRUCTURE:BODY
DASHBOARD DISINTEGRATING INTO HUNDREDS OF EXTREMELY POINTED AND SHARP SHARDS OF HEAVY GAUGE PLASTIC SOME OF CONSIDERABLE MASS THAT POSE A SEVERE RISK IN THE EVENT OF A COLLISION. DAILY REMOVE PIECES OF DASH AS THEY BREAK FREE. MANY ARE HEAVY ENOUGH AND POINTED ENOUGH TO SEVERELY INJURE DRIVER OR OCCUPANTS EVEN UNDER SEVERE BRAKING LET ALONE A CRASH WITH AIRBAG DEPLOYMENT AT SUPERSONIC SPEEDS. UNDER SEVERE BRAKING THESE SHARDS BREAK FREE AND FLY FORWARD TOWARD THE WINDSHIELD THEN BOUNCE BACK AT THE TERRIFIED OCCUPANTS. WE NOW HAVE TO ALWAYS WEAR PROTECTIVE EYEWEAR TO AVOID BEING BLINDED BY A FLYING PIECE OF DEBRIS FROM THE DASH. EVERY TIME THE VEHICLE HITS A SMALL BUMP ANOTHER PIECE OR TWO BREAKS OFF OR A NEW CRACK APPEARS THREATENING TO RELEASE ANOTHER SHARP FLYING OBJECT INTO THE PASSENGER COMPARTMENT. THIS IS NOT JUST COSMETIC!! THIS IS DANGEROUS. THIS HAS BEEN GOING ON FOR YEARS AS A COSMETIC ISSUE BUT NOW IS DIFFERENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10983624May 5, 2017
VISIBILITY/WIPER
THIS COMPLAINT IS FOR WIPER MOTOR SUDDEN FAILURE ON A REMANUFACTURED PART SUPPLIED FROM OREILY AUTO PARTS. I REPLACE MY WIPER MOTOR WHEN THE ORIGINALS WIPER PARK FUNCTION BECAME FINICKY. I INSTALLED THE REBUILD MOTOR TO FACTORY SPEC AND IT FUNCTIONED PROPERLY FOR ABOUT 3 MONTHS AND PROCEEDED TO FAIL IN A MAJOR RAIN STORM THE WIPERS WOULD BE RUNNING FULL SPEED THEN JUST STOP AND WOULD RESUME AFTER ABOUT 20 SECONDS THIS PROBLEM ONLY OCCURRED IN HEAVY RAINFALL ON THE HI SETTING. WHEN IT FIRST HAPPENED MY VEHICLE PARTIALLY LEFT THE ROADWAY BECAUSE I MISJUDGED THE SHOULDER WIDTH FROM POOR VISIBILITY. I EXCHANGED THE FAULTY MOTOR AT OREILYS FOR ANOTHER REBUILD MOTOR WHICH LASTED ABOUT 6 MONTHS AND IT ALSO FAILED IN THE HIGH SETTING IN HEAVY RAIN IN THIS CASE IT WENT FROM WORKING JUST FINE TO MAKING A LARGE SCREECHING NOISE ON ONE WIPE AND IT QUIT COMPLETELY THIS UNIT DID NOT COME BACK TO LIFE. I AGAIN EXCHANGED IT FOR ANOTHER REBUILT UNIT FOR OREILYS AND THE NEW UNIT LASTED ABOUT A MONTH AND ALSO HAS FAILED. IT WILL WORK FINE BUT JUST STOP WORKING AT RANDOM UNTIL YOU JERK THE WIPER ARMS THEN IT WILL START WORKING AGAIN. THIS UNIT WAS RETURNED TO OREILYS AND I PURCHASED A NEW UNIT FROM DODGE. THE FACT THE QUALITY OF THE PARTS ARE SO POOR IT PUT MYSELF AND OTHERS IN THE PUBLIC AT RISK DUE TO A HIGH RATE OF FAILURE FROM A ESSENTIAL SAFETY COMPONENT TO ALLOW ME TO SEE WHERE I AM GOING. THE FAILURES OCCURRED ON THE HIGHWAYS CITY STREETS WHILE IN MOTION AND AT TIMES TURNING
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10983653May 5, 2017
UNKNOWN OR OTHER
AT APPROXIMATELY 64,000 MILES, I NOTICED THE DASHBOARD STARTED TO CRACK IN MULTIPLE PLACES. SHORTLY THERE AFTER, PIECES STARTED TO BREAK AWAY WHILE DRIVING. MOST OF THE PIECES HAD SHARP EDGES WITH THE POTENTIAL TO CAUSE INJURY TO THE DRIVER OR FRONT SEAT PASSENGER. THERE HAVE BEEN NUMEROUS COMPLAINTS/REPORTS OF THIS PROBLEM LOGGED WITH BOTH THE MANUFACTURER AND THE NHTSA FOR YEARS WITH NO ACTION EVEN ATTEMPTED TO HAVE A SAFETY RECALL ISSUED TO HAVE THE DEFECTIVE FACTORY DASHBOARD REPLACED AT NO COST TO THE OWNER. WHAT HAS TO HAPPEN BEFORE THE NHTSA ACTS? THE LOSS OF SOMEONE'S EYE PERHAPS OR A PIECE FLYING INTO THE FACE OF A DRIVER CAUSING LOSS OF SIGHT AND CAUSING A COLLISION? WAKE UP!!! THIS IS NOT JUST A COSMETIC PROBLEM. IT'S A SLEEPING GIANT WAITING TO HAPPEN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983691May 5, 2017
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 DODGE RAM 2500. THE DEALER ADVISED THE CONTACT VIA PHONE THAT SHE NEEDED TO HAVE THE DASHBOARD REPAIRED PRIOR TO THE VEHICLE BEING REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983756May 5, 2017
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THE FRONT OF THE VEHICLE SHOOK VIOLENTLY. THE CONTACT STATED THAT THE VEHICLE HAD A CONDITION WIDELY KNOWN AS THE "DEATH WOBBLE". THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983761May 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TRUCK KEEP SHUTTING IT SELF OFF AND WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983468May 4, 2017
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT THE SUSPENSION WAS UNSTABLE IN THE FRONT OF THE VEHICLE DUE TO THE STEERING. THE STEERING ASSEMBLY WAS LOOSE AND THE STEERING WHEEL VEERED LEFT AND RIGHT, WHICH PREVENTED THE DRIVER FROM SAFELY DRIVING OVER 40 MPH. THE CONTACT WAS UNCERTAIN IF A DEATH WOBBLE WOULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), BUT THE REMEDY FAILED TO PROVIDE A SOLUTION. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THE FAILURE CONTINUED. MORE THAN ONE INDEPENDENT MECHANIC PROVIDED DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE IF THE MANUFACTURER COULD REMEDY THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983476May 4, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL CLICKING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE, WHICH CAUSED THE REAR AXLE TO CEASE. THE VEHICLE WAS TAKEN BACK TO THE CONTACT'S RESIDENCE AND THE CONTACT WAS ABLE TO REBUILD AND REPLACE THE REAR AXLE. THE VEHICLE WAS REPAIRED; HOWEVER, ONE MONTH LATER, THE PINION NUT DISCONNECTED AND DAMAGED THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983231May 3, 2017
ENGINE
DIESEL EXHAUST FLUID (DEF) SYSTEM FAILURE. ENGINE LIGHT CAME ON WITH WARNING TO HAVE SERVICED OR VEHICLE WOULD NOT START AFTER XX MILES. WAS DEF SYSTEM, PIPE, INJECTOR, AND SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983312May 3, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 RAM 3500. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO LOSE ENGINE POWER WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD AND THE VEHICLE BEGAN TO REGAIN POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ADVISED THE CONTACT TO BRING IN THE VEHICLE IF THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 06/22/17*LJ THE CONSUMER STATED THE FAILURE OCCURRED WHILE DRIVING AT SLOW SPEEDS OR IDLED. THE POWER STEERING AND BRAKES. UPDATED 10/19/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983147May 2, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983190May 2, 2017
STEERING
THE RIGHT (PASSENGER) LOWER CONTROL ARM BALL JOINT FAILED WHILE TRAVELING APPROXIMATELY 30 MILES PER HOUR. THE FAILURE WAS A SEPARATION OF THE BALL AND BOLT FROM THE CUP THAT IS PRESSED INTO THE CUP. TOTAL CONTROL OF THE TRUCK WAS LOST AND A MINOR ACCIDENT OCCURRED WHEN THE TRUCK ENDED UP ON A MEDIAN WITH THE LEFT (DRIVER'S) TIRE ON THE MEDIAN AND THE OTHER TIRES ON THE ROAD. THE MEDIAN IS APPROXIMATELY 16 INCHES ABOVE THE ROAD BED. THE BALL JOINT IS PART OF THE STEERING MECHANISM. THE STEERING ARM ENDED UP PUSHING THE RIGHT TIRE OUT AT 45 DEGREE ANGLE OUTSIDE OR TO THE RIGHT. THE LEFT FRONT TIRE WAS AT A 45 DEGREE ANGLE TO THE LEFT. THE VEHICLE WAS ON A CITY STREET NEARING AN INTERSECTION TO A 55 MILE AN HOUR HIGHWAY THAT THE VEHICLE WAS ABOUT TO TURN LEFT ON. THE DRIVER REPORTED A SHAKING OF THE STEERING WHEEL SIMILAR TO A FLAT AND BEGAN TO SLOW DOWN WHEN CONTROL WAS LOST DUE TO THE MECHANICAL FAILURE OCCURRED. HAD THIS FAILURE HAPPENED AT HIGHWAY SPEEDS, THE DODGE RAM WOULD HAVE ROLLED. THE MILES ON THE TRUCK WERE 99,455. A BALL JOINT SHOULD NOT FAIL WITH LESS THAN 150K MILES. THE VEHICLE WAS REPAIRED ON 2 MAY, 2017 AND THE LEFT (RECALLED) BALL JOINT, ALL STEERING HARDWARE AND THE FAILED BALL JOINT WERE REPLACED BY A DODGE DEALER. THE RECALLED PART HAD NOT BEEN REPLACED PRIOR TO PURCHASING THE TRUCK IN DECEMBER, 2016. THE CRASH ENDED UP IN MINIMAL TO NO DAMAGE TO THE VEHICLE. THE VEHICLE HAD TO BE TOWED TO THE DODGE DEALER AND THE TOW TRUCK DRIVER HAD TO USE PLASTIC SLIDERS TO GET THE TRUCK SAFELY ONTO THE FLATBED TILT TOW TRUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10981561May 1, 2017
FUEL/PROPULSION SYSTEM
AFTER FILLING WITH GAS ENGINE STALLS LEAVING NO STEERING WHEN STOPPING AT RED LIGHT STOP SIGN OR MAKING A TURN WHILE BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981633May 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981625May 1, 2017
AIR BAGS
JULY 2016 WE RECEIVED NOTICE ABOUT THE PASSENGER AIRBAG INFLATOR MUST BE REPLACED. THIS IS TAKING WAY TOO LONG TO BE FIXED. WE ARE A CITY DEPT. IN CHESAPEAKE VA THAT PROVIDES MOSQUITO CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981619May 1, 2017
AIR BAGS
MAY 2016 WE RECEIVED A RECALL NOTICE ABOUT THE PASSENGER AIRBAG INFLATOR MUST BE REPLACED. THIS IS TAKING WAY TOO LONG TO BE FIXED. WE ARE A CITY DEPT. IN CHESAPEAKE VA THAT PROVIDES MOSQUITO CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981707May 1, 2017
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. WHILE REVERSING INTO THE DRIVEWAY THE STEERING GEAR BOX OUTPUT SHAFT FRACTURED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO MOVE. THE CONTACT STATED THAT HE WAS AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE STEERING GEAR BOX OUTPUT SHAFT FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS UNAVAILABLE. UPDATED 06/29/17*LJ UPDATED 10/17/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981313April 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980789April 26, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE TIPM NEEDS TO BE REPLACED. THE HEADLIGHTS WENT OUT ON ME DRIVING TO WORK AT 3:00 AM (IN THE MORNING) PITCH BLACK OUT. ALMOST WRECKED OR DIED. THIS IS NOT SOMETHING ACCEPTABLE. THERE JHAVE BEEN MANY COMPLAINTS AND NOTHING IS BEING DONE. DODGE HAS A PROBLEM HERE AND IT NEEDS TO BE FIXED NOW!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980907April 26, 2017
STRUCTURE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 DODGE RAM 1500. THE CONTACT STATED THAT THE DASH ASSEMBLY FOR THE INSTRUMENT PANEL FAILED AND CAUSED THE CONTROLS TO COLLAPSE INWARD INTO THE DASHBOARD. IN ADDITION, THE AIR BAG ON/OFF SWITCH WAS ATTACHED TO THE PANEL, THE HEADLAMP SWITCH, INSTRUMENT CLUSTER, AND OTHER CONTROLS. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE ELECTRICAL ISSUES AND PREVENT THE AIR BAGS FROM DEPLOYING OR OPERATING CORRECTLY. THE DEALER WAS NO LONGER IN BUSINESS. THE CONTACT STATED THAT THE FAILURE HAS BEEN OCCURRING SINCE 2009 AND WAS INITIALLY INFORMED THAT IT WAS A COSMETIC ISSUE WITH THE VEHICLE. THE MANUFACTURER WAS INFORMED AGAIN OF THE FAILURE AND STATED THAT SINCE THE VEHICLE WAS SIXTEEN YEARS OLD WITH 240,000 MILES, IT COULD NOT BE SERVICED BY THEM. THE FAILURE MILEAGE WAS 110,000. *BF THE CONSUMER STATED THE FAILURE HAD BEEN ONGOING SINCE 2005. IN 2005 THE FAILURE WAS NOT CONSIDERED A SAFETY DEFECT, BUT NOW THAT IT IS THE VEHICLE IS OUT OF WARRANTY DUE TO AGE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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