Dodge Journey Complaints

5,556 consumer complaints on file.

#11756970August 14, 2026
UNKNOWN OR OTHER
I went to the dealership for the recall, and they said that they changed the camera. But that did not fix it. They told me it was a wiring issue or something in the radio. They did not fix the recall. They wanted me to pay for a diagnostic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757056August 14, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The review camera stopped working in the early Summer 2026. Sporadically, the image would display and then cut out to a blank/black screen. The warning beeps also we're not working all the time. No warning messages displayed. Eventually it almost entirely stopped working! A rear view image that is blank or black reduces the driver's view of what's behind the vehicle, increasing the risk of a crash. After receiving notice from family who own a 2019 of a safety recall for this exact issue, we took our vehicle to be inspected at the local Dodge dealership in August. The dealership inspected the vehicle confirming the internal failure of the review camera. Although our 2015 was not part of the safety recall, we felt it was necessary to have the part replaced immediately. I had to pay for the repair since I did not have a recall letter from Dodge for my specific VIN. I called and confirmed with Dodge that our vehicle the 2015 was not part of the series 59 recall. Dodge informed me that there's another recall series 60 in process, but could not verify if my vehicle was part of that recall. They said I could contact the national highway safety agency to report the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756716August 13, 2026
BACK OVER PREVENTION
The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756433August 12, 2026
BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the rear-view camera image was inverted. The contact later received notification of NHTSA Campaign Number: 25E052000 (Back Over Prevention), and the vehicle was taken to a dealer for the recall repair; however, the dealer informed the contact that the VIN was not included in the recall and referred the contact to the manufacturer. The manufacturer was notified of the failure and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken back to the dealer, who declined to perform the recall repair because the VIN was not included in the recall. However, the contact stated that the recall indicated that the recall was part-specific rather than VIN-specific. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue, but no assistance was provided. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756515August 12, 2026
AIR BAGS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Dodge Journey. The contact stated that on several occasions while driving at various speeds, the air bag and ABS warning lights illuminated, and the cruise control feature became inoperable. The contact received notifications for Manufacturer Recalls: R61 and T47; and the vehicle was taken to a dealer where the air bag wiring harness and the ABS module water ingress were replaced; however, the failure reoccurred approximately five years later. The vehicle was taken to a different dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756534August 12, 2026
SERVICE BRAKES, VISIBILITY/WIPER, WHEELS
The brake calipers and brake rotators in the front are a safety concern. In other recalls the rear calipers and rotors have been flagged for recall. The front also has the same issue. Unrelated the visibility of the front windshield is extremely obstructed by the plastic body that surrounds the windshield. It is over 6 in wide and very unsafe when trying to exit Ally's or before turning at traffic lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755881August 10, 2026
ELECTRICAL SYSTEM
The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasn’t working and the harness is cracking the wiring when opening and closing the hatch . I have picture. It looks worse in person
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755599August 8, 2026
ELECTRICAL SYSTEM
The car says something like Vin number bot recognized. The windshield wipers start going crazy all the exterior and interior lights start going crazy the steering will locks the brakes lock and the car shuts off no accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755419August 7, 2026
SERVICE BRAKES, UNKNOWN OR OTHER
ABS module was recalled and replaced. The replaced piece is now not working and needs replaced. Every place says part is on backorder. Its a safety issue to continue driving my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755529August 7, 2026
UNKNOWN OR OTHER
The backup camera went off for several days. There was an error message on the rearview mirror. The camera picture eventually came back on, but the camera is now pointing at my bumper. I cannot see behind my car anymore and I can no longer use it to see while backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754897August 5, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Loss of Visibility in Backup Camera When in reverses the camera will come on then go fuzzy then go out and displays a camera in orange with an orange line going though it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754471August 3, 2026
ELECTRICAL SYSTEM
REARVIEW MIRROR CAMERA NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754474August 3, 2026
BACK OVER PREVENTION
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a black screen. The vehicle was taken to the dealer, where it was diagnosed with a failure of the rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact was informed that parts were ordered to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754514August 3, 2026
UNKNOWN OR OTHER
I recently received a safety recall in the mail from Fiat Chrysler Automobiles stating that the rearview camera in my vehicle, a 2019 Dodge Journey Crossroad, needed to be replaced, as they were found to be defective and in violation of the Federal Motor Vehicle Safety Standard. I scheduled an appointment at my local Dodge dealer, Dayton Andrews Dodge, on Friday 07/31 for 0745 on 08/03 for this replacement. After dropping off my vehicle at the appointed date and time and being brought back to my house by their "shuttle," a consumer grade minivan which I shared with four other passengers, I received a call at approximately 12:30 pm, where I was told they had "evaluated" my vehicle to determine whether or not I needed to have my backup camera replaced, determined that it needed replacement, and that they would need to order the backup camera and related parts which would arrive in a few days, at which time I could bring my car in again to actually have it installed. This made no sense, since this was a MANDATORY safety recall, and not replacing the backup camera was never an option for them, yet they booked my appointment knowing they did not have the part in stock. I was never once told that this appointment would be anything but getting the backup camera replaced, and if its efficacy was in question, they could have easily asked me on the phone if it was working properly (it has not functioned properly for years), or looked at the blank screen while the vehicle was in reverse upon my arrival at the dealership, then sent me on my way. Instead, I was duped into wasting an entire day of my life for my vehicle to receive an "evaluation," which I was never once informed of nor gave consent to, but through which they had determined that my vehicle required a fluids flushing and spark plug replacement for approximately $1100. This is obviously fraud being perpetrated to get people to purchase unnecessary, overpriced repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754187August 1, 2026
ELECTRICAL SYSTEM
The backup camera will sometimes show inverted colors, the display will be flipped upside down, the display will flash, or it will be entirely black. This is unsafe because it makes it harder to identify hazards behind the vehicle when reversing. This issue happens at least half the time the car is put into reverse. This issue seems the same as recall 25E052 (https://static.nhtsa.gov/odi/rcl/2025/RCLRPT-25E052-7447.pdf), but my vehicle is not being shown as included in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753666July 30, 2026
UNKNOWN OR OTHER
This car is a 2019. The transmission was replaced when it was just one year old. The transmission is now needing to be replaced again. The transmission issue has also caused the drive shaft to need replacing as well. The flag shaft in the engine had to be replaced twice in one year costing over $1,000 each time. I believe these vehicles should have more active recalls. In doing research this is an issue that many owners of this car face. I have had this vehicle for only 3 years and I am now faced with not being able to afford the repairs needed (over 6k). They are selling this car and it is a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753487July 29, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Dodge Journey. The contact stated that while the vehicle was parked and occupied, the contact became aware that the front passenger head restraint was damaged and unhinged. Neither an independent mechanic nor a dealer was contracted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753604July 29, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
An authorized Dodge dealer replaced the original rearview backup camera under warranty in 2021 with Mopar replacement part 56054158AG. The replacement camera later became inoperative, displaying a black or distorted image and eventually no usable rearview image when the vehicle is shifted into reverse. I later received an official FCA US owner notification for Mopar replacement camera part 56054158AG under Safety Recall 60C (NHTSA Recall 25E-052). The owner notification states that the remedy is available. Attached are the dealer's 2021 warranty repair invoice documenting installation of part 56054158AG, the FCA recall notices, and the dealer's July 2026 service record documenting that there were no active recalls associated with the vehicle. When I presented the vehicle, the owner notification, and the repair documentation to the authorized dealer, I was told there is no active recall associated with the vehicle, and the dealer documented that there were no active recalls for the vehicle at that time. As a result, the dealer did not perform the recall repair. I am concerned that owners of vehicles with recalled replacement cameras may have no clear path to obtaining the recall remedy when the replacement part is documented but no active recall is associated with the vehicle. The backup camera remains inoperative, reducing rearward visibility while backing and increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753182July 27, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera stopped working 3 years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752518July 23, 2026
VISIBILITY/WIPER
The rearview camera of my Dodge Journey, without warning, displayed an inverted screen in place of the rearview image. "A rearview image that is blank/black/blue or inverted reduces the driver's view of what is behind the vehicle, increasing the risk of a crash." I have received two safety recall letters from FCA describing this exact issue, but the recall does not show when searching via my vehicle's VIN. I took the vehicle to a local CJDR dealership, and the rearview camera needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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