Dodge Journey Complaints

5,556 consumer complaints on file.

#10369218December 5, 2010
SERVICE BRAKES, HYDRAULIC, STEERING
2009 DODGE JOURNEY: PRE-MATURE BRAKE AND ROTOR WEAR CAUSING STEERING SHAKE AT 8,800 MILES AND AGAIN 10 MONTHS LATER AT 15,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369013December 2, 2010
UNKNOWN OR OTHER, TIRES
I OWN A 2009 DODGE JOURNEY WITH 78,000 MILES THE CAR HAS BEEN GREAT. AT 60K MILES I NEEDED TO PURCHASE NEW TIRES, THE CAR HAS KUHMO 205 55 R19 TIRES, KUHMO IS THE ONLY MAKER OF THIS SIZE TIRE, AND THE TIRES ARE ON BACK ORDER INDEFINITELY!!! I WAS TOLD BY DODGE THAT THEY WERE SORRY BUT THEY COULD GIVE ME A YEARS WORTH OF OIL CHANGES FOR FREE? GREAT FREE OIL CHANGES FOR A CAR I CANT DRIVE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368388November 30, 2010
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT, EQUIPMENT ADAPTIVE/MOBILITY, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, SUSPENSION, AIR BAGS, UNKNOWN OR OTHER, EQUIPMENT:MECHANICAL, EQUIPMENT:ELECTRICAL, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM), EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I BOUGHT A 2010 DODGE JOURNEY AND HAVE HAD MANY ISSUE. FIRST THE ALIGNMENT HAS ALWAYS GONE TOWARDS THE RIGHT AND HAS BEEN IN THE SHOP TWICE AND THEY SAID IT WAS FINE. I HAVE ALWAYS HAD PROBLEMS WITH THE NAV AND COMPUTER MUSIC SYSTEM. THE NEWEST AND WORST ISSUE IS IN LESS THAN 2 WEEKS HAS STOPPED WHILE I WAS DRIVING. I TOOK IT IN THE FIRST TIME AND THE SERVICE SAID THEY REBOOTED THE COMPUTER AND IT WAS FINE. FEW DAYS LATER I WAS GOING 40 DOWN THE ROAD AND THE CAR SHUT OFF AGAIN. BOTH TIMES THE CAR IS IN DRIVE AND THE KEY IS IN. IT IS NOW BACK IN THE SHOP AND I AM AFRAID THE AIRBAGS ARE NOT GOING TO WORK. I AM AFRAID THAT I WILL BE HIT AND INJURED. I HAVE 4 YEAR OLD TWIN BOYS. DODGE/CHRYSLER IS NOT HELPFUL AT ALL. I AM AFRAID TO DRIVE THE CAR. IT IS BACK IN THE SHOP AND FOR A CAR LESS THAN A YEAR OLD, I FEEL IT SHOULD WORK. I DON'T KNOW WHAT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366524November 17, 2010
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT, SUSPENSION:REAR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY.THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, HE HEARD A GRINDING NOISE WHILE ATTEMPTING TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH THE REAR AND FRONT SUSPENSION WERE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000. UPDATED 01/26/11*LJ THE FRONT BRAKES AND ROTORS WERE REPLACED. UPDATED 04/20/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365510November 12, 2010
SERVICE BRAKES, HYDRAULIC
BAD BRAKES ON 2009 DODGE JOURNEY SXT. HAD TO REPLACE FRONT BRAKES AT 22,700 MILES AND THEN REPLACE THE BACK BRAKES AT 30,200 MILES. THAT INCLUDES PADS AND ROTORS. TOTAL COST $700. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365095November 9, 2010
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS FOR THE SIMILAR FAILURE. THE FRONT SUSPENSION BALL AND SEAT WAS REPLACED. IN ADDITION, THE FRONT BRAKE PADS AND ROTORS WERE REPLACED AT A DIFFERENT TIME. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364376November 8, 2010
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
BACK UP CAMERA DOES NOT WORK IN COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364341November 7, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2009 DODGE JOURNEY IN OCT 2008 JUST AFTER 12000 MILES I HAD TO REPLACE THE FRONT BRAKES AND ROTORS(11-20-2009). AT 21,100 THE BRAKES STARTING PULSATING AGAIN AND WAS ADVISED BY THE SERVICE DEPARTMENT OF THE DODGE DEALERSHIP TO MACHINE THE FRONT ROTORS SINCE IT WAS RECENTLY REPLACED (08-21-2010). AT 23,700 MILES I NEED TO REPLACE THE REAR ROTORS AND PADS NEED TO REPLACES AS WELL AS THE FRONT ROTORS(11-06-2010). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364153November 5, 2010
SERVICE BRAKES, HYDRAULIC, TIRES, TIRES:TREAD/BELT
AT 31,000 MILES MY 2009 DODGE JOURNEY BEGAN SHAKING WHEN BRAKES APPLIED. HAD TO REPLACE BOTH FRONT AND BACK BRAKES AND ROTORS AT A COST OF $450. CURRENTLY A SHAKE EXIST IN THE CHASSIS OF THE VEHICLE WHEN I REACH SPEEDS OF 50 MPH OR GREATER. TIRES WHERE BALANCE 3 TIMES AND FINAL DIAGNOSIS BY DEALERSHIP IS THAT I HAVE ONE "EGG SHAPED" KUMHO TIRE THAT KUMHO WILL NOT TAKE RESPONSIBILITY FOR AND WOULD COST ME $267.00 TO CHANGE AS THERE IS ONLY ONE MANUFACTURE OF THIS TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363909November 3, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY RT. THE FRONT BRAKE PADS AND ROTORS WERE WORN AND HAD TO BE REPLACED APPROXIMATELY FOUR TIMES. WHEN THE BRAKE WERE DEPRESSED THE VEHICLE WAS SHAKING EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT WAS NORMAL WEAR AND TEAR ON THE BRAKES. EACH TIME THE VEHICLE WAS TAKEN IN FOR REPAIRS SHE HAD TO PAY THE COST SINCE THERE WERE NO WARRANTIES OR RECALLS ON THE BRAKES. THE MANUFACTURER WAS CONTACTED AND INFORMED HER SHE WOULD BE RESPONSIBLE FOR PARTS AND THAT THEY WOULD PAY FOR THE LABOR. NO OTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363785November 2, 2010
EQUIPMENT ADAPTIVE/MOBILITY
PURCHASED 2009 DODGE JOURNEY IN SEPTEMBER. THE FIRST WEEKEND AFTER PURCHASING THE VEHICLE I LOADED MY CANOE ONTO THE ROOFRACK. ABOUT 45 MINUTES INTO THE TRIP THE ROOF RACK RIPPED OUT OF THE ROOF OF THE VEHICLE. LOST THE CANOE LUCKILY THERE WAS LITTLE TRAFFIC AND NOBODY WAS HURT. AFTER FURTHER INSPECTION REALIZED DODGE USED SELF-TAPPING SCREWS INSTEAD OF BOLTS ON THE ROOF RACK. THIS IS A VERY DANGEROUS CONDITION. I CONTACTED MY DEALERSHIP AND THEY TOLD ME SELF-TAPPING SCREWS IS STANDARD ON ALL DODGE ROOF RACKS AND THE ROOF RACKS WERE NOT DESIGNED TO CARRY ANYTHING BESIDES LUGGAGE BOXES. I FILED A COMPLAINT WITH DODGE ABOUT THIS AND THEY CAME BACK WITH THE SAME ANSWER OVER A MONTH LATER. TODAY I RECEIVED AN ESTIMATE FOR THE DAMAGE TOTALING JUST OVER $2700. HOWEVER THAT IS NOTHING COMPARED TO WHAT COULD HAVE HAPPENED IF IT WOULD HAVE BROKE 20 MINUTES EARLIER WHILE I WAS DRIVING FASTER ON THE INTERSTATE WITH HEAVY TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363616November 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, SERVICE BRAKES, HYDRAULIC, EQUIPMENT
2009 SXT AWD DODGE JOURNEY IS A REPLACEMENT FOR THE INITIAL JOURNEY WE PURCHASED WHICH WAS A LEMON. WE PICKED UP THIS CAR 5/2009. IT HAD A STRANGE SMELL, MUCH LIKE PROPANE WHEN THE ENGINE WAS WARM. THE DEALER WAS UNABLE TO IDENTIFY AFTER SEVERAL VISITS. WE GAVE UP. THIS PROBLEM CONTINUED FOR THE LAST YEAR - PROGRESSIVELY THE SMELL WORSENED. ON THURSDAY, 10-28-10 WHILE ON INTERSTATE 270 I NOTICED SMOKE COMING FROM MY ENGINE, AND THE PROPANE SMELL WAS ALMOST OVER POWERING. I PHONED THE DEALER AGAIN. THEY SAID TO BRING IN ON MONDAY, 11-1-10. ON THE EVENING OF 10-31-10 I NOTICED DRIPPING COMING FROM THE CAR ON MY GARAGE FLOOR. I WAS ABLE TO PUT A PAN UNDERNEATH AND TAKE TO DEALER MONDAY MORNING. AT THE DEALER 11-1-10, I WAS TOLD THIS FLUID WS "GEAR FLUID." SEVEN HOURS LATER I PHONED DEALER AND WAS TOLD THEY HAD TO ORDER A PTU SEAL. PLEASE, PLEASE GOOGLE OR SEARCH YOUR SITE FOR PTU ISSUES ON THIS CAR. THERE HAVE BEEN FIRES CAUSED, ENGINE FAILURES, ETC. EVEN AFTER THE PTU SEAL HAS BEEN REPLACED IT DOES NOT FIX THE PROBLEM. WITHIN A FEW WEEKS IT APPEARS THAT WHEN THIS INITIAL SEAL IS BREACHED, IT DAMAGES THE OTHER SEALS, WHICH IN TURN CAUSES PROBLEMS WITH THE TRANSMISSION AND BRAKING SYSTEM. ALSO, NOTEWORTHY, I JUST HAD TO HAVE MY BRAKES AND ROTORS REPLACED AT 18,000 DUE TO THE "TURNING BLUE." AND NOW, AFTER THAT WORK MY STEERING WHEEL SHAKES VIOLENTLY, WHICH THE DEALER CAN'T SEEM TO FIGURE OUT WHY. I AM ALSO FILING A COMPLAINT WITH CONSUMER AFFAIRS, THE ATTORNEY GENERALS OFFICE (MARYLAND) AND MOST LIKELY WILL BE GETTING A LAWYER. THE DODGE JOURNEY IS A SERIOUS SAFETY PROBLEM FOR OUR ROADS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10362406October 26, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY SXT. WHILE THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 50-55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED UP TO 400 RPMS EXCESSIVELY. THE TRANSMISSION ALSO BEGAN TO SHIFT INTO A LOWER GEAR. WHEN THE CRUISE CONTROL WAS DEACTIVATED THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361926October 23, 2010
ELECTRICAL SYSTEM
AS I WAS DRIVING MY 2009 DODGE JOURNEY ON THE HIGHWAY GOING 70 MPH IT STUTTERED AND HESITATED TO PICK UP SPEED. I PROCEEDED TO GET ON AN OFF RAMP I COULD NOT PICK UP SPEED TO AVOID BEING HIT BY OTHER CARS CATCHING UP TO ME!! LUCKILY I MADE IT TO MY DESTINATION SAFELY!! THE CHECK ENGINE LIGHT COMES ON SHORTLY AFTERWARDS1 I TOOK IT TO THE DEALER TO FIND OUT WHAT THE PROBLEM IS, THEY HAVEN'T PROPERLY DIAGNOSED IT RIGHT YET!! THE CAR STILL DIES ON ME WHILE DRIVING!!! BY THE WAY I HAD THE CAR FOR 6 MONTHS AND 50,000 MILES!!! DODGE REALLY NEEDS TO FIX THIS PROBLEM WITH THEIR CREATION OF DEATH!!! HOPEFULLY THEY WILL BEFORE SOMEONE DIES IN A CAR CRASH BECAUSE THEIR CAR WENT FROM 70 MPH TO 0 IN 60 SECONDS!!! I TOOK IT TO A REPAIR SHOP AND A DODGE DEALERSHIP THE REPAIR SHOP SAYS IT NEEDS A WHOLE NEW COMPUTER THE DEALER SAY IT'S A BAD SOLENOID!!! I DON'T KNOW WHAT IT IS AND I SHOULD HAVE TO PAY FOR DODGE BAD BUILD OF THIS VEHICLE WITH MONEY OR MY LIFE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361766October 22, 2010
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, TIRES
AT 11K MILES I HAD TO HAVE FRONT BRAKES REPLACED. SHORTLY AFTER THAT MY BACK BRAKES HAD TO BE REPLACED AND MY BACK ROTORS WERE WARPED. THE DEALER TOLD ME I HAD EXCEEDED THE 12K MANUFACTURER WARRANTY AND HAD TO PAY FOR REPAIR. AFTER RESEARCHING CONSUMER REVIEWS AND HAVING READ OF NUMEROUS COMPLAINTS ON BRAKES / ROTORS I SENT A LETTER TO CHRYSLER ALONG WITH COMPLAINTS. I DID NOT RECEIVE ANY LETTER, NOT A PHONE CALL, JUST A CHECK FOR REPAYMENT OF BRAKE WORK. SINCE THEN I HAVE HAD MY CENSOR LIGHT COME ON TWICE FOR THE TIRES AND UP UNTIL NOW, AFTER READING FROM THIS WEBSITE WAS I UNAWARE THIS VEHICLE APPEARS TO HAVE PROBLEMS WITH TIRES AS WELL. MY VEHICLE IS CURRENTLY IN THE SHOP. I HAD TAKEN IN TWICE FOR A NOISE THAT WAS COMING FROM THE FRONT PASSENGER SIDE. THE FIRST TIME I WAS TOLD THEY COULD NOT FIND ANYTHING. THE 2ND I WAS TOLD IT WAS A COMPUTER CHIP THAT NEEDED ADJUSTING AND IT WOULD BE "FINE". IT WASN'T FINE. THE NOISE GOT WORSE. MY POWER LOCKS ON DRIVER DOOR AND MY REMOTE KEY WOULD NOT WORK. I TOOK MY VEHICLE IN FOR BOTH THE NOISE AND THE POWER LOCKS/KEY NOT WORKING. I HAVE BEEN WITHOUT A VEHICLE SINCE MONDAY (IT IS FRIDAY) AND IT IS DUE TO HAVING TO REPLACE A WIRING SYSTEM AND ALTERNATOR. AN ALTERNATOR? MY VEHICLE HAS 25K MILES!! PLEASE HELP.....THERE ARE ALMOST 200 COMPLAINTS FOR ALL THE SAME PROBLEMS I AM HAVING. THIS IS NOT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361483October 21, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES
2009 DODGE JOURNEY TIRES AND TIRE CENSORS BOISE,ID LARRY MILLER DODGE. HAVE HAD ISSUES WITH TIRES AIR PRESSURE AND CENSOR EVERY MONTH SINCE BUYING 2009 DODGE JOURNEY IN 2008. I HAVE ONLY TAKEN MY JOURNEY TO THE DEALER SHIP FOR ALL REPAIRS ON MY JOURNEY EVERY TIME I TAKE MY VEHICLE I TELL THEM I AM STILL HAVING THE SAME ISSUE WITH MY TIRES. THEY DEFLATE OFTEN AND THE CENSOR TURNS ON AFTER I LEAVE ANYWHERE BETWEEN 48HRS UP TO 2 WEEKS. LIKE I SAID THIS HAS BEEN A CONSISTENT ISSUE SINCE I DROVE MY CAR OFF THE LOT IN 2008 AND STILL HASN'T BEEN RESOLVED AND NOW THEY ARE TELLING ME I SHOULD JUST BUY NEW TIRES. I UNDERSTAND THAT IT IS ALMOST TIME FOR NEW TIRES BUT I FEEL THAT CENSOR AND DEFLATION IN MY TIRES SHOULD HAVE BEEN RESOLVED A LONG TIME AGO. BECAUSE OF THIS ISSUE I HAVE SPENT MANY HRS IN THE REPAIR WAITING FOR THEM TO TRY TO FIGURE OUT THE ISSUE 3-5 HRS EACH TIME.BECAUSE THEY HAVEN'T BEEN ABLE TO RESOLVE I WILL NEVER BUY A DODGE VEHICLE AGAIN. DODGE HAS GIVEN ME A VERY BAD EXPERIENCE WITH MY FIRST CAR. I WISH THAT I HAD WENT WITH THE ORIGINAL VEHICLE THAT I WANTED TO PURCHASE A SUBARU OUTBACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361436October 20, 2010
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE PAD FAILURE @ 19,000 MILES. HAD TO BE REPLACED. VEHICLE NOW HAS 26,000 MILES AND BACK BRAKES NOW HAVE TO BE REPLACED. FRONT BRAKES ARE @ 95%. THIS SHOWS THAT THE ORIGINAL BRAKE PADS WERE DEFECTIVE OR CHEAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361191October 19, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE TRAVELING AT VARIOUS SPEEDS THE CONTACT NOTICED THAT WHEN THE BRAKES WERE APPLIED HE HEARD A GRINDING NOISE IN THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FRONT ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT MILEAGE WAS 23000 AND THE FAILURE MILEAGE WAS 20000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360988October 18, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE INSURANCE COMPANY INSPECTED AND STATED THAT THE FIRE WAS CAUSED BY CATASTROPHIC ENGINE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 65,428.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10361026October 18, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 45 MPH DOWNHILL WITH THE BRAKES APPLIED, THE CONTACT NOTICED A VIBRATION IN THE STEERING WHEEL AND A GRINDING NOISE FROM THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ROTORS WERE TURNED UNDER WARRANTY. THE FAILURE CONTINUED. THE CONTACT CALLED THE DEALER WHO STATED THAT THE VEHICLE COULD BE REPAIRED AGAIN AT HIS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO SPEAK WITH THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 9,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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