Dodge Journey Complaints

5,556 consumer complaints on file.

#10415259July 26, 2011
SERVICE BRAKES, ELECTRIC, TIRES:TREAD/BELT
I OWN A 2009 DODGE JOURNEY AND HAVE HAD TO REPLACE THE FRONT BRAKE PADS AND ROTORS TWICE AND THE REAR PADS AND ROTORS ONCE. THE LAST REPLACEMENT FOR THE FRONT BRAKES WAS ON JULY 26TH 2010 AND I WAS INFORMED TODAY THAT THEY NEED REPLACED AGAIN, AFTER ONLY 11,000 MILES. THERE ARE MANY OTHER PROBLEMS WITH THIS CAR LIKE THE PAINT PEELING OFF, THE TIRES WARNING BADLY AND NOW THEY ALL 4 NEED REPLACED EVEN THOUGH I HAVE THEM BALANCED AND ROTATED REGULARLY. HOWEVER, I FEEL THE BRAKE PROBLEM IS NOT JUST MY PROBLEM, BUT IS ALSO A SAFETY ISSUE FOR OTHER DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414704July 22, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PURCHASED OUR 2009 JOURNEY IN THE SUMMER OF '09. I LIVE IN THE COUNTRY AND DRIVE APPROXIMATELY 25 MILES TO AND FROM WORK, WITH ONLY 4 STOP LIGHTS BETWEEN. AT 27K MILES WE HAD TO HVE THE FRONT BRAKES AND ROTORS REPLACED. SUDDENLY ONE DAY WITHOUT ANY SORT OF WARNING IT SOUNDED LIKE MY FRONT END HAD FALLEN OFF WHEN I CAME TO A STOP. THE NOISE WAS SO BAD THAT I PULLED TO THE SIDE AND PUT MY HAZARDS ON HONESTLY THOUGHT IT WAS AN ENGINGE ISSUE BECAUSE THE NOISE AND SHAKE WAS SO HORRIBLE. HUSBAND CAME AND DROVE IT TO THE DEALERSHIP. FOUND OUT THAT WE WERE METAL ON METAL THE FRONT BRAKES AND ROTORS NEEDED TO BE REPLACED REAR WERE JUST FINE. DEALERSHIP TRIED TO TELL US THIS IS NORMAL AND THAT IT WAS IN THE MILAGE RANGE TO NEED THIS WORK DONE. TOLD THEM THEY WERE CRAZY'THIS WAS THE 9TH DODGE VEHICLE WE HAD OWNED AND NEVER HAD WE HAD AN ISSUE LIKE THIS. THEY ENDED UP COMPING THE ROTORS FOR US BUT WE NEEDED TO PAY FOR BRAKES. DODGE CAME ALONG IN JUNE OF 2011 AND REIMBURSED US FOR THE BRAKE REPAIR. NOW 15K MILES LATER I SUDDENLY HAD THE SAME HORRIBLE NOISE BUT IN THE REAR OF THE VEHICLE. TOOK IT TO THE DEALEARSHIP AND WHAT DO YOU KNOW THE REAR BRAKES AND ROTORS NEED TO BE REPLACED. CALLED CHRYSLER THIS MORNING, WAITING TO SEE WHAT COMES OF IT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413525July 19, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE GEAR SHIFTER SHIFTED INTO NEUTRAL INVOLUNTARILY. THE FAILURE WAS EXPERIENCED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 3,000. UPDATED 10/04/11*LJ UPDATED 10/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413286July 18, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. THE CONTACT STATED THAT WHILE DRIVING APPAROXIMATELY 70 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. A FEW WEEKS LATER, THE CONTACT RECEIVED A RECALL NOTICE IN REGARDS TO NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE PARTS WERE NOT AVAILABLE, AND THEY WERE UNSURE AS TO WHEN THEY WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413298July 18, 2011
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS 2009 DODGE JOURNEY EQUIPPED WITH KUMHO KUSOLSK816 TIRES, SIZE 225/55/R19 DOT 27PJYA5M. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE TREAD ON THE FRONT DRIVERS TIRE WAS SEPARATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TREAD ON TWO ADDITIONAL TIRES WAS ALSO SEPARATING. THE TIRES WERE NOT REPAIRED OR REPLACED BECAUSE THERE WERE NO TIRES AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD MAKE ONE TIRE AVAILABLE FOR HER.THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 16,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413331July 18, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WOULD ALSO NOT START, INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 76,758. UPDATED 08/31/11*LJ UPDATED 2/9/2012 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412412July 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2009 DODGE JOURNEY SXT AWD. I HAVE HAD SEVERAL ISSUES SINCE I PURCHASED THIS VEHICLE IN OCT 2008. THE ISSUES WERE BRAKE/CALIPER FAILURE, WATER LEAK, WIRING HARNESS, IGNITION FAILURE ETC(THE LIST GOES ON). RECENTLY ON JULY 10-13 2011 MY VEHICLE WOULD AUTOMATICALLY STALL WHEN COMING TO A COMPLETE STOP OR IDEAL BRAKIN. I BROUGHT MY VEHICLE IN TO MY LOCAL DEALERSHIP TO FIND OUT REASON FOR STALLING. THE STATED IT WAS DUE TO THE TRANSMISSION WIRE BEING FRIED AND IT WAS GOING TO COST ME $227 TO REPLACE WIRE. I IMMEDIATELY CONTACTED CHRYSLER AND PLACED A CASE IN REGARDS TO MY CONCERN AS I FELT THIS WAS A WARRANTY/SAFETY ISSUE. I ALSO, INQUIRED ABOUT THE BUY BACK PROGRAM AS EVERY 3K TO 6K MILES SOMETHING GOES WRONG WITH MY VEHICLE THAT IS NEVER MINOR. I WAS WITHOUT A VEHICLE FOR 3 DAYS DUE TO THE NEGLIGENCE AND FOLLOW-UP BETWEEN CHRYSLER CASE MANAGER AND DEALERSHIP'S SERVICE MANAGER. I HAD NO TRANSPORTATION LEAVING MYSELF AND CHILD STRANDED. THEREFORE, DUE TO NO RESPONSE I CONTACTED THE DEALERSHIP TO HAVE IT FIXED & PAID FOR IT AS I NEEDED MY VEHICLE BACK. THAT SAME DAY I GET A CALL FROM THE CASE MANAGER STATING THEY ARE UNABLE TO COMPENSATE ME DUE TO VEHICLE ALREADY BEING REPAIRED/PICKED UP. I WAS SO DISGUSTED AND UPSET AT THE FACT THE DISREGARDED MY CONCERN AND COULD CARE LESS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412242July 14, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 70 MPH WHEN THE ACCELERATOR PEDAL FRACTURED FROM THE FIREWALL. THE VEHICLE WAS PULLED OVER AND STOPPED. THE CONTACT, WHO WAS A MECHANIC, APPEARED ON THE SCENE TO PERFORM A TEMPORARY REPAIR TO THE PEDAL. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING AND REPAIRING THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412110July 13, 2011
SERVICE BRAKES, HYDRAULIC
CONSTANT BRAKE PROBLEMS WITH 2009 DODGE JOURNEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411940July 12, 2011
STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 40 MPH WHEN THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE AND CRASHED INTO A CURB BEFORE THE VEHICLE STALLED WITH THE THE SBA WARNING LIGHT ILLUMINATED. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT AS A RESULT OF THE CRASH, THE CONTROL BOX AND OTHER COMPONENTS WERE DAMAGED, CAUSING THE SBA LIGHT TO ILLUMINATE. THE CONTACT LATER RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL AND THE VEHICLE WAS INSPECTED BY A REPRESENTATIVE SENT ON BEHALF OF THE MANUFACTURER. THE REPRESENTATIVE ADVISED THAT THE RECALL WAS NOT ASSOCIATED WITH THE POWER STEERING FAILURE. THE CONTACT WAS CONCERNED THAT THE VEHICLE AND TIRE COMPONENTS WERE NOT EFFECTIVELY REMEDIED AND BELIEVED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 35,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10411992July 12, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE BATTERY HAD FAILED. THE VEHICLE WAS REPAIRED FOR FOUR TIMES FOR THE BATTERY SINCE DECEMBER 2010. THE MANUFACTURER WAS CONTACTED AND THEY REPLACED THE BATTERY UPON EACH FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411730July 11, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED AFTER STOPPING THE VEHICLE AND TRYING TO RESTART IT, THE VEHICLE WOULD NOT START. THE CONTACT STATED SHE RECEIVED A RECALL NOTICE FROM THE DODGE MANUFACTURER ON THE WIRELESS IGNITION MODULE. THE DODGE NOTIFICATION RECALL#L25 WILL NOT BE EFFECTIVE UNTIL JULY 15, 2011. THE WIRELESS IGNITION MODULE ALSO FAILED PREVENTING THE VEHICLE FROM STARTING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THE RECALL WAS NOT LISTED AND THE PARTS WILL NOT BE AVAILABLE UNTIL JULY 15, 2011. IF THE VEHICLE WAS REPAIRED BEFORE JULY 15, SHE WOULD HAVE TO PAY FOR THE REPAIRS AND RECEIVE REIMBURSEMENT FROM THE MANUFACTURER. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 37,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411492July 8, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,900 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411525July 8, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY R/T HAVE REPLACED FRONT PADS 3 TIMES, HAVE REPLACED ROTORS AND HAD ROTORS RESURFACED. REAR BRAKES PADS AND ROTORS REPLACED. VEHICLE WILL SHAKE AT HIGHWAY SPEED AND WHEN ATTEMPTING TO STOP. SOMETIMES WHEN ATTEMPTING TO STOP BRAKES WILL GRIND AND HAVE DIFFICULTY STOPPING. SERVICE MANAGER AT DEALERSHIP HAS TOLD ME THE VEHICLE IS NOT SAFE, HOWEVER, HAVE YET TO RECEIVE ASSISTANCE TO REMEDY ONGOING SITUATION REGARDING BRAKING SYSTEM AND COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410821July 7, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE BRAKES FAILED AND THE VEHICLE WOULD SHAKE ABNORMALLY WHEN APPLYING THE BRAKES. IN ADDITION, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT STATED THAT THEY TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FRONT AND REAR BRAKES NEEDED TO BE REPLACED. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY WERE EXTENDING COVERAGE ON THE BRAKES AND ROTORS OF THE VEHICLE BY ONE YEAR. THE CONTACT BELIEVED THAT THE LOW MILEAGE ON THE VEHICLE DEEMED THAT THE FAILURE WAS A MANUFACTURING DEFECT. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 13,552.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410841July 7, 2011
TIRES, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
THIS COMPLAINT PERTAINS TO A LIMITED SUPPLY CHAIN PROBLEM WITH THE 2010 DODGE JOURNEY TIRE AND WHEEL COMBINATION WHICH MAY LEAD TO ACCIDENTS. MY 2010 JOURNEY HAS A CUSTOM TIRE SIZE OF 225/55/19, WHICH IS HOW DODGE DESIGNED IT. KUHMO IS THE ONLY TIRE MFG THAT SUPPLIES THIS TIRE SIZE. IN MAY OF 2011 I HAD ONE TIRE FAILURE AND IT TOOK APPROX. 12 DAYS TO LOCATE A TIRE DUE TO A NATIONAL BACK ORDER. THAT RESULTED IN ME RIDING ON MY SMALLER SPARE TIRE DURING THAT TIME. ON JULY 4TH 2011 WE HAD ANOTHER TIRE FAIL AND AGAIN THERE IS NO REPLACEMENT AVAILABLE DUE TO THE CUSTOM TIRE SIZE AND KUHMO'S NATIONAL TIRE SHORTAGE. I AM NOW RIDING ON MY SPARE AGAIN WHILE MY MECHANIC SEARCHES NATIONALLY FOR A TIRE. MY RECOMMENDATION IS THAT YOU ALERT DODGE/CHRYSLER OF THIS ISSUE AND HAVE THEM FIND AN ALTERNATE SUPPLIER OF THIS CUSTOM TIRE SIZE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410722July 6, 2011
SERVICE BRAKES, AIR
I AM EXPERIENCING PREMATURE BRAKE WEAR WITH MY 2010 DODGE JOURNEY THAT WAS PURCHASED BRAND NEW. THIS WILL BE THE SECOND TIME I HAVE HAD TO HAVE THE BREAKS REPLACED DUE TO FAULTY BREAK REPLACEMENT, HOWEVER, THEY ARE WANTING ME TO PAY A DEDUCTIBLE WHICH I SHOULD NOT HAVE TO PAY FOR FAULTY BRAKE WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410447July 5, 2011
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 60 MPH THE VEHICLE LOST POWER AND THE KEY FOB POPPED OUT CAUSING THE VEHICLE TO STALL. WHILE THE VEHICLE WAS BEING PULLED TO THE SIDE OF THE ROAD, SHE STARTED THE ENGINE AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE RPMS BEGAN TO INCREASE AND VEHICLE STARTED ACCELERATING AS IF NOTHING HAPPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED HER TO TAKE THE VEHICLE BACK TO THE DEALER AND LET THEM REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 10/18/11*LJ THE KEY FOB POPPED INTO THE ACCESSORY POSITION WHILE DRIVING AT 60 MPH. A RECALL EXISTED AT THE TIME FOR THE PROBLEM. BUT THE DEALER WAS NOT AWARE OF IT, SO THEY WOULDN'T FIX IT. THE TRIM RING WAS INSTALLED AFTER THE DEALER WAS MADE AWARE OF THE ALREADY EXISTING RECALL. UPDATED 11/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410000June 30, 2011
SUSPENSION:FRONT
TL * THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT 25 MPH, THE VEHICLE JERKED AND MADE A POPPING NOISE, AND THE DRIVER'S FRONT WHEEL SEPARATED FROM THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO LOSE CONTROL OF THE STEERING WHEEL AND TO CRASH INTO A VEHICLE IN THE LEFT LANE, DAMAGING THE PASSENGER SIDE FRONT BUMPER. THE CITY OF COLUMBUS POLICE DEPARTMENT REPORT NUMBER WAS C-278012. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AS A BROKEN DRIVERS SIDE FRONT AXLE WHICH CAUSED THE WHEEL TO SEPARATE. THE MANUFACTURER ENGINEER INVESTIGATION CONCLUDED THAT THE FAILURE WAS NOT A DEFECT, BUT IT WAS CAUSED BY DRIVER IMPACT. THERE WAS NO MENTION OF INJURIES.THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILES WERE 40,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10409327June 29, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 40 MPH WHEN SHE TRAVELED OVER A ROAD BUMP AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS LEFT WITH THE DEALER FOR THREE DAYS WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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