Dodge Journey Complaints

5,556 consumer complaints on file.

#10447782February 13, 2012
SERVICE BRAKES, HYDRAULIC, SUSPENSION
I HAVE HAD TO REPLACE THE BRAKES ON MY 2009 DODGE JOURNEY 3 TIMES SINCE MARCH OF 2009, MY CAR ONLY HAS 35,000 MILES ON IT. I FEEL THAT THE BRAKES ARE DEFECTIVE AND ARE NOT SAFE. THEY DO NOT PROVIDE A SAFE DRIVING ENVIROMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447793February 13, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERMITANT FAILURE WITHIN THE ELECTRONIC THROTTLE CONTROL. THE FAILURE CAUSED THE VEHICLE TO DECELERATE AND IT WOULD NOT ACCELERATE BEYOND 20 MPH. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE SHOULD BE SHUT OFF AND RESTARTED TO CORRECT THE FAILURE, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447815February 13, 2012
EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
BRAKES WERE VIBRATING AND DIDN'T SOUND RIGHT DEALER REPLACED DUE TO RECALL BUT HAD TO STILL PAY 100 DOLLARS. ALSO ON 9/11/11 REPLACE TURN SIGNAL ON DRIVERS SIDE WHEN WENT OUT IT TOOK OUT BRAKE LIGHTS TOO THEY REPAIRED THAT AND NOW ONLY 6MONTHS LATER PASSENGER SIDE TURN SIGNAL DOING SAME THING THEY REPLACED LIGHT BULB DROVE IT HOME WAS FINE AN HOUR LATER STARTED HAPPENING AGAIN TAKES OUT BRAKE LIGHTS. ALSO WHEN TOOK IN FOR TURN SIGNAL HAD TO HAVE BACK BRAKES REPAIRED FELT SAME VIBRATION AND NOISE. ALSO HAD TO PAY 100 DOLLARS OUT OF POCKET AND CAR ONLY HAS 21,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447611February 9, 2012
TIRES
2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES *TGW THE CONSUMER STATED THE DEALER HAD VERY LITTLE INFORMATION ABOUT THE SAFETY OF THE TIRES ON THE HIS/HER VEHICLE. (KUMHO SOLUS TIRES). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446816February 6, 2012
SERVICE BRAKES, HYDRAULIC
I BOUGHT MY CAR USED IN FEBRUARY 2011 WITH 26000 MILES ON IT. SINCE THEN, I HAVE PUT 10,000 MILES ON IT AND HAVE HAD TO REPLACE THE FRONT AND REAR BRAKE PADS AND ROTORS TWICE. THE BRAKES WEAR PREMATURELY AND MAKE A LOUD GRINDING NOISE THAT YOU CAN FEEL IN THE BRAKE PEDAL. THE DEALERSHIP NEEDS TO RECALL THE FAULTY BRAKE SYSTEM ON THESE VEHICLES. I CAN'T CONTINUE TO PAY $600+ EVERY 6 MONTHS ON BRAKES. THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446854February 6, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD RESIST STARTING ATTEMPTS SPORADICALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HAD THE BATTERY AND WIND MODULE REPLACED BUT THE FAILURE PERSISTED. THE DEALER ADVISED THE CONTACT THAT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446728February 5, 2012
SERVICE BRAKES, HYDRAULIC, STEERING
HAVE TAKEN VEHICLE TO DEALER 4 TIMES FOR GRINDING SOUND WHEN BRAKING. HAVE BEEN TOLD IT COULD NOT BE REPLICATED. TOLD ROTOR AND PADS ARE GOOD. LOOKING AT PREVIOUS COMPLAINTS, REALIZED DEALER IS PLAYING A GAME ( AFTER 12000MILES) ROTORS NOT COVERED. I PRESENTLY HAVE 11000 MILES. GREAT BUSINESS PRACTICE BY DODGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446609February 3, 2012
STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO APPLY THE BRAKES, BUT THE VEHICLE COASTED THROUGH ONCOMING TRAFFIC BEFORE STOPPING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE POWER STEERING HOSES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445729January 29, 2012
WHEELS
THE TIRES ON THE VEHICLE GO COMPLETELY FLAT IN A MATTER OF SECONDS BECAUSE THE VALVE STEM ON THE TIRE PRESSURE MONITORING SYSTEM "CORRODES" AND SNAPS OFF. THIS HAS HAPPEN 4 TIMES IN LESS THAN A YEAR. THE FIRST TIME IT HAPPENED, MY WIFE WAS GOING TO PUT AIR IN THE TIRE AND WHEN SHE TOUCHED THE COVER OF THE VALVE STEM, IT BLEW OFF THE TIRE AND ALMOST HIT HER IN THE EYE. THE LAST TIME IT HAPPENED (01/28/12) I WAS DRIVING DOWN THE HIGHWAY WITH MY WIFE AND TWO CHILDREN, WHEN THE LIGHT FOR THE TIRE PRESSURE MONITORING SYSTEM CAME ON TO TELL ME THAT MY TIRE WAS LOW. JUST A FEW SECONDS LATER, THE TIRE WAS COMPLETELY FLAT AS WE WERE DRIVING DOWN THE HIGHWAY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445578January 27, 2012
SERVICE BRAKES, HYDRAULIC
AT 9000 MILES, I HAD TO STOP VERY FAST BECAUSE SOMEONE PULLED OUT IN FRONT OF ME. WHEN I STOPPED, THE WHOLE FRONT END SHUTTERED. I TOOK IT IN TO MACHAIK DODGE, THEY REPLACED THE ROTORS AND PADS STATING THEY WERE WARPED. THEY SAID NOTHING ABOUT IT BEING A SAFETY RECALL. WHICH IT STILL ISN'T. I FINALLY RECEIVED A RECALL LETTER 2 MONTHS AFTER IT BEING FIXED THE FIRST TIMER. NOW AT 35,000 MILES, I NEED BRAKE PADS. I TOOK IT BACK TO MACHAIK TODAY 1/27/2012, THEY TOLD ME THEY WOULD REPLACE THE BRAKE PADS FOR A $100.00 DEDUCTIBLE. MY PROBLEM IS ALL THE COMPLAINTS PEOPLE ARE HAVING WITH THE BRAKE PADS AND HAVING TO REPLACE THEM EVERY 15-25,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445174January 25, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
ON MY 5TH SET OF BRAKES & ROTORS ON MY 2009 DODGE JOURNEY. THE CAR ONLY HAS 53000 MILES ON IT. CHRYSLER REFUSES TO ADMIT THERE IS A PROBLEM WITH THE BRAKING SYSTEM ON THE CAR. I AM NOW AVERAGING REPLACING ROTORS EVERY 10,000 MILES. VERY EXPENSIVE AND MOST IMPORTANTLY NOT SAFE. PLEASE INVESTIGATE THIS PROBLEM AS CHRYSLER EXTENDED THE WARRANTY ON THE BRAKES WHEN WE RECEIVED A LETTER IN JULY OF 2011 TO 36,000 MILES. THEY KNOW THE BRAKE SYSTEM IS TOO SMALL FOR THE CAR. THERE HAVE BEEN OTHER ELECTRICAL PROBLEMS AS WELL. I FEEL THIS CAR IS A LEMON. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445056January 24, 2012
SERVICE BRAKES, HYDRAULIC
FAULTY BRAKE SYSTEM; PENDING 3RD REPAIR TO CORRECT THE PROBLEM; CAR SHAKES WHEN BRAKING AND IS UNSAFE TO DRIVE; DEALER FIX IS TO REPLACE ROTORS & PADS WITH THE SAME DEFECTIVE PARTS LEADING TO CONTINUED UNSAFE CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444927January 23, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE BRAKES WERE APPLIED. THE MANUFACTURER AND THE DEALER WERE BOTH NOTIFIED OF THE FAILURE, BUT BOTH DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443935January 16, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AT 37,600 MILES THE CARS ELECTRONIC THROTTLE CONTROL INDICATOR LIT AND THE CAR WOULD NOT START. THE CAR WAS TOWED TO THE DEALERSHIP AND THE DEALERSHIP REPORTED IT WAS A BAD STARTER. IT WAS NOT COVERED UNDER WARRANTY AND THE TOTAL COST OF REPAIR WAS $386.00. AT 41,000 MILES THE ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT WENT ON AGAIN AND THE CAR WAS TOWED TO THE DEALERSHIP AGAIN. THE DEALERSHIP REPORTED IT WAS A BAD THROTTLE BODY AND THIS WOULD NEED TO BE REPLACED AT A COST OF $613.00. AS OF THIS DATE THE TOTAL COST OF REPAIRS FOR THE SAME PROBLEM, THE ELECTRONIC THROTTLE CONTROL, HAS BEEN $999.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443815January 14, 2012
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
THE BRAKES SHAKE BAD WHEN SLOWING FROM 40 MPH OR HIGHER NOTE FRONT ROTORS AND PADS WERE REPLACED AT 21956 MILES AFTER TWO TIMES IN THE SHOP AT A COST OF 50.00 BUT I AM HAVING THE SAME PROBLEM WITH THE REAR BRAKES WHEN THE CAR IS STOPPED FAST REAR BRAKES SHAKE CHRYSLER WILL NOT WARRANTY. THE TRANSMISSION HITS VERY HARD ABOUT 50% OF THE TIME WHEN SHIFTING INTO DRIVE FROM ANY OTHER STICK POSITION THIS IS CAUSING TRANSMISSION DAMAGE CHRYSLER IS AWARE OF THE PROBLEM THE DEALER SHOP MARK DODGE SHOWED ME AN EMAIL THEY GOT BACK FROM CHRYSLER AFTER THE SHOP FOREMAN NOTED THIS DEFECT WAS HAPPENING AND CONTACTED CHRYSLER ABOUT WHAT TO DO. THE RESPONSE FROM CHRYSLER WAS " [XXX] THIS HAS BEEN NOTED IN SEVERAL PRIOR CASES . AT THIS TIME IT IS CONSIDERED CHARACTERISTIC- [XXX] " SO A TRANSMISSION BANGING INTO GEAR IS CHARACTERISTIC. THIS IS THE FIRST TIME I HAVE HAD A VEHICLE DO THIS IN 40YRS OF DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443611January 12, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, STEERING
WHILE PULLING THE CAR INTO MY DRIVEWAY THE CAR JUST SHUT DOWN/DIED. I HAD NO CONTROL OF THE STEERING. EXTREMELY FRIGHTENING AND THANKFULLY THIS DID NOT OCCUR WHILE AT AN INTERSECTION OR ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442525January 5, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PADS AND ROTORS WORE DOWN PREMATURELY. AN AUTHORIZED DEALER REPLACED THE ROTORS AND PADS ON FOUR OCCASIONS IN AN ATTEMPT AT DUPLICATING THE FAILURE, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442541January 5, 2012
ELECTRICAL SYSTEM:WIRING, STEERING
WE PURCHASED THIS VEHICLE 2/2011 WITH 47,000 MILES AND RECENTLY IN 9/2011 AT OUR REGULAR OIL CHANGE WE WERE TOLD THE LEFT-FRONT TIE ROD WAS GOING TO NEED REPLACED. NOW THE STEERING IS LOOSE, AND ITS LOUD IN THE FRONT END WHILE DRIVING OVER BUMPS. WE DON'T FEEL LIKE WE SHOULD BE REPLACING TIE-ROD ENDS THIS SOON ON THIS VEHICLE THAT IS IN EXCELLENT SHAPE OTHERWISE. I KNOW THERE IS A DODGE RAM RECALL CAMPAIGN#10V65800 FOR THE SAME THING. COULD THIS BE SOMETHING ALSO RELATED TO THE 2009 DODGE JOURNEY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441729December 30, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT INTERMITTENTLY, THE VEHICLE WOULD FAIL TO START. THE DEALER MADE THREE ATTEMPTS TO DUPLICATE THE FAILURE BUT TO NO AVAIL. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 41,112 AND THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441072December 23, 2011
POWER TRAIN
I NOTICED MY 2009 DODGE JOURNEY STARTED BURNING OIL. I TOOK TO THE DEALERSHIP KEFFER CHRYSLER JEEP EAGLE TO HAVE A CONSUMPTION TEST RUN ON IT. COME TO FIND OUT MY JOURNEY BURNED ALMOST 4 QUARTS OF OIL AFTER 1700 MILES. THERE WERE NOT WARNING LIGHTS THAT CAME ON TO TELL ME THERE WAS AN ISSUE WITH MY CAR. I BOUGHT MY CAR NEW WITH 12 MILES ON IT. I HAVE ATTEMPTED TO CONTACT CHRYSLER TO SEE IF THEY WOULD PAY MINE OFF AND I WOULD UPGRADE. EVERYONE I TALKED TO KEEP SAYING THEY CAN NOT MAKE THOSE DECISIONS, MAYBE CONTACT THE NHTSA. CHRYSLER HAS NOT REPLIED BACK YET. THE DEALER I AM WORKING WITH SEEMS TO BE MORE INTERESTED IN MAKING A NEW SALE WITH OTHERS THEN ADDRESSING THE CURRENT ISSUES WITH A LOYAL DODGE/CHRYSLER OWNER. THIS VEHICLE HAS FAILED AT 50,000 MILES. THE REPLY I RECEIVED IS "WE ARE BETTER NOW, THAT IS WHY WE OFFERED THE POWERTRAIN WARRANTY". YOU ARE LUCKY. YEAH, LUCKY ME PAYING FOR A CAR I CAN NOT DRIVE AND NO ASSISTANCE FROM CHRYSLER. SURE, THEY ARE REPAIRING THIS AND THEY TELL ME THERE SHOULD NOT BE ANY CHARGES TO ME. I GUESS WE WILL SEE. THERE IS ONE THING THEY TOOK FROM ME THAT WON'T COME BACK WITH ANY REPAIRS. MY PEACE OF MIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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