Dodge Journey Complaints

5,556 consumer complaints on file.

#10490054December 25, 2012
SERVICE BRAKES, SUSPENSION, POWER TRAIN
THE TRANSMISSION WILL SHIFT FROM PARK INTO DRIVE WITH A LOUD CLANG AND JERK. THIS OCCURS WHEN YOU PULL UP AND STOP, TURN MOTOR OFF, RESTART AND PUT INTO DRIVE. THEN AT OTHER TIMES HESITATES TO SHIFT. BRAKES WILL PUSH THEMSELVES DOWN WITH NO PRESSURE GIVEN BY DRIVER. FRONT END ON UNEVEN PATCHES OF ROADWAY WILL THUMP AS THOUGHT IT IS LOOSE AND WOBBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489511December 22, 2012
SERVICE BRAKES
I HAVE HAD PROBLEMS WITH MY BRAKES, THEY WERE REPLACED 3 TIMES NOW AND I ONLY HAVE 17,200 MILES ON THE CAR. I HAVE ALL SERVES RECORDS PLEASE HELP ME THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489459December 21, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE 129,709.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489478December 21, 2012
SERVICE BRAKES
BRAKES WOULD SHIMMY, TOOK TO DEALER ON MAY 30, 2012, REPLACED PADS ON FRONT AND RESURFACED ALL FOUR ROTORS, ONLY TO HAVE SAME PROBLEM ON DEC. 11, 2012, BRAKES WOULD SHIMMY. TOOK TO ANOTHER DEALER AND HAD ALL FOUR ROTORS RESURFACED ONCE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489331December 20, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE AND ENGINE COOLING
ELECTRICAL SYSTEM FAILURE DUE TO WIRING HARNESS MELTING, RADIATOR CRACKED BECAUSE BRACKET FOR AC IS CONNECTED TOO TIGHT WHEN CAR IS MANUFACTURED, BATTERY DIED PREMATURELY BECAUSE OF FAILED WIRES, ROTORS WARPED CAUSING CAR TO SHAKE VIOLENTLY WHEN BRAKING. ALL THESE PROBLEMS AND OTHERS FOR A CAR WITH ONLY 60,000 MILES. HAVE SPENT OVER $2000 TO DATE IN REPAIRS THAT NUMEROUS PEOPLE HAVE HAD RELATED TO THIS VEHICLE. BASED ON ONLINE COMPLAINTS AND TALKING TO MECHANICS WHO HAVE WORKED ON THIS CAR NO ONE CAN BELIEVE THAT THE CORRECT ELECTRICAL RECALL HAS TAKEN PLACE. THERE HAVE BEEN ELECTRICAL RECALLS ON VEHICLE, BUT NOT FOR MOST COMMON FAILURE. NO ONE UNDERSTANDS WHY BRAKE ISSUE HAS NOT BEEN RECALLED AND NO ONE UNDERSTANDS WHY THE RADIATORS KEEP FAILING WITHOUT A RECALL. WILL IT TAKE A SERIOUS CRASH? SAFETY OF THE CONSUMER IS AT RISK. YOU PAY $20,000 FOR A CAR AND THINK IT WILL LAST AWHILE. THIS CAR HAS MAJOR PROBLEMS THAT ARE CONSISTENT FROM BUYER TO BUYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488090December 12, 2012
SERVICE BRAKES
I AM VERY CONCERN ABOUT THE BRAKING SYSTEM ON THIS VEHICLE. I HAD THE ROTORS AND BRAKE PADS REPLACED WITHIN THE FIRST YEAR. IN THE SECOND YEAR PADS AND ROTORS TURNED, THREE MONTHS LATER ONE OF THE PADS NEED REPLACED. I HAVE FILED TWO COMPLAINTS WITH DODGE AND AM WAITING BACK FROM THEIR CASE MANAGER. I AM ABOUT TO TAKE A TRIP FROM GEORGIA TO IOWA AND LUCKILY THE PLACE I DO OIL CHANGES, ALWAYS WILL DO A COURTESY CHECK OF THE ENTIRE VEHICLE INCLUDING BRAKES. IT IS IN WITH THE DEALER NOW, BUT IT SOUNDS LIKE THEY WANT TO BAND AID FIX IT AGAIN. I AM LEARY WHEN DRIVING AND SEEING OTHER DODGE JOURNEYS ON THE ROAD NOW AS IF THEY ARE A SAFETY HAZARD TO EVERYONE ON THE ROAD. THE LAST TIME THE BRAKES HAD HEATED UP SO BAD NEAR CHATTANOOGA THAT IT WARPED THE ROTORS AND THE ENTIRE CAR SHOOK SO BAD COMING OFF THE MOUNTAIN. SCARED ME TO DEATH, ALONG WITH MY PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487972December 11, 2012
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE DRIVING THE CAR ON A BUSY ROAD IT SUDDENLY LOST POWER AND DIED WHILE DRIVING IT, HAD IT TOWED TO A DEALERSHIP AND IT WAS DISCOVERED THAT THE FUEL PUMP FUSE HAD BLOWN, THE CAR IS ONLY 1YR OLD. THE SECOND TIME WE WERE DRIVING DOWN A BUSY HIGH WAY AND THE SAME THING HAPPENED THIS TIME IT WAS DETERMINED THAT THE FUEL PUMP WAS BAD THE DEALER REPLACED IT, THERE HAVE BEEN A MULTITUDE OF PROBLEMS WITH THIS VEHICLE FROM THE AC NOT COMING ON TO THE RADIO/NAV SCREEN NOT COMING ON WHEN THE CAR IS STARTED. BRAKE PROBLEMS SEEMS TO BE THE NEXT THING THAT IS ROUGH ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487780December 9, 2012
WHEELS, TIRES:VALVE
DURING REGULAR OIL CHANGE THE SERVICE MANAGER NOTIFIED ME THAT MY TIRE PRESSURE VALVE STEMS ON THREE WHEELS HAD CORRODED TO THE POINT OF BREAKING OFF. ONE TIRE LOST PRESSURE COMPLETELY, REQUIRING ME TO HAVE IT REPLACED IMMEDIATELY. IF THIS HAD OCCURRED ON THE ROAD IT COULD HAVE BEEN DISASTROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487722December 7, 2012
ELECTRICAL SYSTEM
I STOPPED AT MCDONALD'S ON MY WAY TO WORK, CAME OUT OF MCDONALD'S WENT TO START MY CAR, HAD NO POWER AT ALL. MY HUSBAND CAME AND HE TRIED TO JUMP START IT, AND THAT DID NOT WORK, HAD THE CAR TOWED TO A DEALER, THEY TRIED TO JUMP START IT AND IT WOULD NOT START. THEY PUSHED THE CAR INTO THE BUILDING AND COULD NOT FIND ANYTHING WRONG, AND FOR SOME REASON THEY LEFT THE KEY IN THE ON POSITION, AND ABOUT 4 HOURS LATER WITH NO ONE AROUND THE CAR, THE CAR STARTED ALL BY ITSELF. THAT PROBLEM WAS NEVER FIXED. THREE DIFFERENT TIMES AFTER THAT, MY CAR WOULD NOT SHUT OFF WHEN YOU TURN THE CAR OFF. NOW 3 TIMES THIS WEEK MY CAR WOULD NOT START AGAIN, AND IT IS IN THE DEALERSHIP, AND I AM 487 MILE OUT OF WARRANTY AND DON'T KNOW IF CHRYSLER IS GOING TO PAY FOR IT. HAD TO AGREE TO PAY $100.00 FEE FOR THEM TO CHECK IT OUT. WE HAVE 3 2010 JOURNEY'S IN OUR FAMILY, AND ALL ARE HAVING PROBLEMS. I FEEL THERE SHOULD BE A RECALL FOR THIS. AFTER GREAT RESEARCH, WE FOUND THOUSANDS WITH THE SAME PROBLEM. HOW COME THERE IS NO RECALL? LOBBYIST IN WASHINGTON? WIN MODULE!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487670December 7, 2012
ELECTRICAL SYSTEM
SINCE PURCHASING THIS VEHICLE JUST A FEW MONTHS AGO WE HAVE EXPERIENCED NUMEROUS INCIDENTS WHERE IT WOULDN'T CRANK ON THE FIRST TRY BUT ALWAYS ON THE SECOND TRY. THIS TIME WE WERE OUT TO DINNER AND IT WOULDN'T CRANK AFTER NUMEROUS TRIES SO WE TRIED JUMPING IT OFF BUT ALL THE ELECTRICAL WAS WORKING SO IT WASN'T THE BATTERY, AFTER WAITING ABOUT 30 MINUTES WE TRIED IT AND IT CRANKED SO WE ASSUMED IT WAS THE STARTER. HOWEVER AFTER RESEARCHING THE PROBLEM ONLINE I GLAD I DIDN'T GO PUTTING A STARTER AND BATTERY ON IT AS IT APPEARS TO BE A RAMP-ID PROBLEM THAT THE DEALERS AREN'T ACKNOWLEDGING AND CAN LEAVE FAMILIES STRANDED WITH NO IDEA WHAT TO DO. THERE ARE CHRYSLER MECHANICS ON THESE FORUM SITES THAT ADMIT THEY KNOW ABOUT THE PROBLEM AND SAY THERE SHOULD BE A RECALL ISSUED WITH THE AMOUNT OF COMPLAINTS BUT CHRYSLER WON'T DO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487423December 5, 2012
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY AT 60MPH, I WENT TO PASS A CAR AND PRESSED THE ACCELERATOR PEDAL AND THE PLASTIC PEDAL BROKE OFF JUST AFTER THE PIVOT POINT. I HAD TO CROSS 3 LANES OF TRAFFIC THAT WERE TRAVELING AT HIGHWAY SPEEDS (65-75), ALL WHILE MY SPEED WAS RAPIDLY DECREASING, TO GET TO THE SHOULDER OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487289December 4, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, HE BEGAN TO ENGAGE THE BRAKES AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND STATED THAT THE CALIPERS WERE TOO SMALL AND IT WOULD HEAT UP THE ROTORS. AS A RESULT, THE CALIPERS AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487304December 4, 2012
SERVICE BRAKES, POWER TRAIN, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT MERGED ONTO THE SHOULDER IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE ROOF WAS LEAKING ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS ADVISED THAT THE SEAMS IN THE ROOF NEEDED REPLACING. THE DEALER MADE THE NECESSARY REPAIRS TO THE ROOF HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO START AFTER BEING PARKED FOR A SHORT PERIOD OF TIME. THE DEALER WAS NOTIFIED AND ADVISED THAT SHE SHOULD SHAKE THE GEAR SHIFTER AND THEN TRY TO START THE VEHICLE. THE CONTACT FOLLOWED THE DEALER'S INSTRUCTIONS AND THE VEHICLE STARTED. THE CAUSE OF THE STARTING FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 10,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487329December 4, 2012
ELECTRICAL SYSTEM
CAR WOULD NOT START,EVERYTHING WORKED FAR AS RADIO,HEATER FAN,WIPERS ETC. BUT WOULD NOT EVEN TURN OVER. CALLED A TOW TRUCK, HAD CAR TOWED TO LOCAL MECH,CAR STARTED AFTER BEING REMOVED FROM TOW TRUCK. MECH CHECKED OUT ELECTRICAL SYSTEM,COULD NOT FIND A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486672December 1, 2012
SERVICE BRAKES, WHEELS
WHEELS, BRAKES, AND ROTORS DETERIORATE PREMATURELY AND/OR SHORTLY AFTER THE WARRANTY EXPIRES RESULTING IN AN EXCESSIVE COST TO THE CONSUMER AND THE POTENTIAL FOR A COMPLETE BRAKE AND TIRE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486328November 28, 2012
POWER TRAIN
BOUGHT THIS VEHICLE USED IN SEPTEMBER OF 2009. ASSUMED THAT THE UNLIMITED POWERTRAIN WARRANTY APPLIED TO THIS VEHICLE. NOTICED A FOUL, PUNGENT ODOR 2-3 DAYS PRIOR TO FOLLOWING INCIDENT. ON THE DAY OF THE INCIDENT, I MADE A SLOW LEFT HAND TURN WHEN I HEARD A LOUD METALLIC SOUND FROM UNDERNEATH THE ENGINE COMPARTMENT. I EXITED THE VEHICLE, LOOKED UNDERNEATH AND FOUND THICK, DARK FLUID POURING FROM UNDERNEATH THE VEHICLE, AS WELL AS A SMALL FIRE. FIRE SELF EXTINGUISHED. WAS ABLE TO DRIVE VEHICLE SLOWLY HOME (APPROXIMATELY 1/2 MILE) AND PARK IT. 2 DAYS LATER, I HAD THE VEHICLE TOWED TO A MECHANIC, WHO DIAGNOSED A FAILED TRANSFER CASE. AFTER THE VEHICLE WAS REMOVED FROM MY DRIVEWAY, I FOUND A PIECE OF METAL APPROXIMATELY THE SIZE OF A SILVER DOLLAR WHERE THE VEHICLE HAD BEEN. DODGE IS NOW DENYING RESPONSIBILITY IN THIS INSTANCE EVERY THOUGH THERE APPEARS TO BE (AND MY MECHANIC VERIFIED) A PARTS/MANUFACTURING ISSUE WITH THIS VEHICLE. PREPARING LEGAL ACTION AT THIS TIME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10486331November 28, 2012
POWER TRAIN
TL* THE CONTACT OWNS 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE MAKING A LEFT HAND TURN THE CONTACT HEARD A LOUD POP. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE HE NOTICED FLUID LEAKING FROM UNDERNEATH IT. THE CONTACT STATED THERE WAS A SMALL FIRE, BUT THERE WAS NO DAMAGE TO THE VEHICLE OR INJURIES. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER AND IT WAS DETERMINED THAT THE TRANSFER CASE HAD BROKEN. THE MANUFACTURER INSPECTED THE VEHICLE, BUT STATED THIS WAS NORMAL WEAR AND TEAR AND WOULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 67,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10486334November 28, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT REPLACED THE VEHICLE BATTERY AND THE KEY BATTERIES BUT THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485686November 27, 2012
ELECTRICAL SYSTEM:IGNITION
2009 DODGE JOURNEY SX. CONSUMER WRITES IN REGARDS TO FAILURE OF THE ELECTRICAL SYSTEM. *SMD THE CONSUMER STATED THE 2009 MODELS SHOULD BE INCLUDED IN THE RECALL. THE CONSUMER STATED SHE EXPERIENCED THE SAME ELECTRICAL AS STATED IN RECALL # 11V139000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486015November 26, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, SHE NOTICED A CLUNKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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