Dodge Journey Complaints

5,556 consumer complaints on file.

#10641741October 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641867October 6, 2014
ELECTRICAL SYSTEM
ON NUMEROUS OCCASIONS, MY 2010 DODGE JOURNEY LOOSES WIPERS, RADIO, AIR CONDITIONING, HEAT LIGHTS AND ON TWO OCCASIONS THE MOTOR SHUTS OFF. BOTH TIMES ON AN INTERSTATE HIGHWAY. VERY SCARY! I HAD ALL MY GRANDCHILDREN WITH ME ON ONE OCCASION. MY DEALERSHIP TOLD ME TO JIGGLE THE KEY TO MAKE IT STOP. THAT WAS THERE "EASY FIX". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641480October 5, 2014
ELECTRICAL SYSTEM
WHEN LEAVING WORK LAST EVENING, I DROVE 2 BLOCKS AND MY CAR STALLED, I WENT TO TURN ON THE HAZARD LIGHTS AND THE DID NOT COME ON AND THE RADIO STOPPED WORKING SO I HURRIED TOOK THE OUT THE KEY TO RESTART, AS I DROVE 10 BLOCKS IT CUT OFF AGAIN I CAN FELL IT LOSING POWER WHEN IT HAPPENED SO AS I'M DRIVING FELLS LIKE A SOMETHING IS NOT WORKING BECAUSE IT SLUGGISH BUT DRIVING, I ALSO NOTICED THE IDLE DOES NOT HIT THE 2 AND IT MOVING TO THE 1 WHEN SLUGGISH, MAKING NOTE THAT I HAVE GONE TO NISSAN OF SOUTHLAKE MORROW GEORGIA TO REPORT MY PROBLEM INCLUDING THE KEY REMOTE NOT WORKING SO I CANNOT USE THE ALARM OR LOCK MY DOORS EVERY TIME ASKING FOR HELP EVEN THOUGH THEY GAVE ME A WARRANTY THEY BLEW ME OFF AS A CRAZY CUSTOMER, ALSO WHEN I WENT TO LANDMARK DODGE THE COULD NOT FIND ANYTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641470October 4, 2014
WHEELS, TIRES
ISSUE WITH 2012 DODGE JOURNEY CREW: DODGE ONLY OFFERED 19" WHEEL BUT PUT AN UNDERSIZED 16" SPARE TIRE IN CAR. THE DIMENSION OF WHEEL DODGE USED TAKES A TIRE THAT IS NOT READILY AVAILABLE AND ONLY MANUFACTURED BY A SMALL NUMBER OF TIRE PRODUCERS. THIS SITUATION PUTS AN OWNER IN A PREDICAMENT WHEN A TIRE FAILS. POSSIBLY BE STUCK SOME WHERE IT IS VIRTUALLY IMPOSSIBLE TO OBTAIN A TIRE OR WEEKS TO GET OR HAVE TO DRIVE LONG DISTANCES ON A WHEEL THAT IS SIGNIFICANTLY DIFFERENT IN DIAMETER THAN THE OTHER WHEELS. THIS IS NOT A SAFE SITUATION. MY PERSONAL INFORMATION IS NOT NEEDED BY YOU OR ANY ONE ELSE. THE ABOVE STATEMENTS ARE FACTS WHICH SPEAK FOR THEMSELVES. I KNOW FROM PERSONAL EXPERIENCE THAT THE AUTO MANUFACTURERS DO NOT CARE THE SLIGHTEST BIT ABOUT A CUSTOMERS CONCERNS. THEY LIE ARE ARROGANT AND RUDE AND VINDICTIVE. THE ABOVE ISSUE APPLIES TO ALL 2012 DODGE JOURNEY CREW VEHICLES MADE AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641068October 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY FOB WAS PUSHED TO UNLOCK THE DOORS, THE WINDSHIELD WIPERS SUDDENLY ACTIVATED INDEPENDENTLY. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200. ..UPDATED 11/06/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641234October 3, 2014
AIR BAGS, EXTERIOR LIGHTING
OUR AIR BAG LIGHT HAS BEEN ON FOR THE LAST 4 MONTHS. WHEN WE TOOK IT TO THE SERVICE DEPARTMENT THEY STATED NOTHING WAS WRONG WITH THE AIR BAGS. WHEN THE LIGHT CAME BACK ON WE TOOK IT AGAIN TO THE SERVICE DEPARTMENT WHERE THEY SAID THERE WAS A PROBLEM WITH OUR HARNESS. WE HAVE ALSO TAKEN OUR CAR IN FOR THE AC NOT WORKING AND THEY HAVE CHANGED THE MODULE 3 TIMES ALREADY AND THE PROBLEM IS STILL THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641240October 3, 2014
ELECTRICAL SYSTEM
MY CAR HAS BEEN HAVING TROUBLE STARTING FOR SOME TIME NOW, WHICH GOOD THING I CALLED THE MANUFACTURERS AND WAS INFORMED OF THE RECALL. WAS NOT INFORMED ANY OTHER WAY THOUGH.? A LITTLE CONCERNING? I CALLED THEM BECAUSE A COUPLE OF MONTHS AGO MY BACK PASSENGER SIDE DOOR JUST STOPPED LOCKING AND UNLOCKING. THEN SO DID THE BACK HATCH DOOR. IT ONLY UNLOCKS AFTER I SIT THERE AND EITHER MANUALLY UNLOCK IT OR EVENTUALLY GET IT TO GO BY PUSHING THE BUTTON A DOZEN TIMES. I'M WORRIED MY DAUGHTER IS GOING TO GET LOCKED IN OR OPEN THE DOOR WHILE THE CAR IS MOVING. OR MUCH WORSE THE AIRBAGS ARE NOT GOING TO GO OFF IF AN ACCIDENT HAPPENS BECAUSE SOMETHING IS OBVIOUSLY WRONG WITH THEIR WIRING. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE CHILDREN ARE THE ONES GETTING HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641348October 3, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED A USED JOURNEY FROM NISSAN MORROW GA, A WEEK OR TWO I BEGAN HAVING PROBLEMS, FIRST TIME I WAS LEAVING AND THE CAR DID NOT START SO THEY TOWED THE RESULT I NEEDED A BATTERY SO I CHANGED IT LWHEN LEAVING WORK AT NIGHT I GET A BLOCK OR TWO AWAY AND THE CAR STALLS AT LEAST TWICE A MONTH AND TONIGHT TAKING MY CO-WORKER TO THE TRAIN IT CUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640742October 2, 2014
ENGINE
TL* THE CONTACT OWNED A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE CAUGHT FIRE, WHICH WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,286.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10640809October 2, 2014
POWER TRAIN:DRIVELINE:DRIVESHAFT, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE TRAVELING AT APPROXIMATELY 40 MPH, THERE WAS A STRONG VIBRATION AND THE VEHICLE WAS DRIVING ROUGHLY. THE CONTACT DISCOVERED SMOKE UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSFER CASE AND/OR THE DRIVESHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,912. UPDATED 11/12/14*LJ UPDATED 11/12/114
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640450October 1, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
WE BOUGHT THIS VEHICLE IN APRIL OF 2014 WITH APPROXIMATELY 116,000 MILES ON IT. THE DAY AFTER WE BOUGHT THE VEHICLE IT BEGAN NOT STARTING AND LEAVING US STRANDED FOR MINUTES TO HOURS AT A TIME. I HAVE SIX CHILDREN THAT REGULARLY RIDE IN THIS VEHICLE WITH ME, AND IT HAS LEFT US STRANDED AT LEAST ONCE A WEEK (OFTEN MUCH MORE) SINCE WE BOUGHT IT. IT HAS A BRAND NEW KEY FOB (BOUGHT AND PROGRAMMED BY A DODGE DEALERSHIP WHEN WE PURCHASED THE VEHICLE). IT HAS HAD TWO STARTERS REPLACED (ONE BEFORE AND ONE JUST AFTER WE BOUGHT IT, ON THE ASSUMPTION THAT THEY HAD RECEIVED A BAD STARTER). I HAVE BEEN IN A DODGE DEALERSHIP GETTING MY OIL CHANGED, WHEN IT WOULDN'T START FOR THEM, AND THEY WOULDN'T PUT IT ON THE COMPUTER TO ISOLATE THE ISSUE, BECAUSE THEY DIDN'T HAVE TIME. WHEN WE ATTEMPT TO START THE CAR, ALL WE WILL GET IS A CLICK. ALL OF THE LIGHTS, RADIO, ETC WORK JUST FINE, BUT IT WILL NOT START. SOMETIMES IT TAKES TWO OR THREE ATTEMPTS TO START. SOMETIMES IT IS WELL OVER AN HOUR. WE ARE AWARE THAT OUR VEHICLE IS UNDER RECALL FOR A WIN DETENT RING, HOWEVER, ALL OF THE DEALERSHIPS WE'VE SPOKEN WITH SAY THAT THEY DON'T HAVE THE PART AND CAN'T GIVE US AN ESTIMATED TIME ON WHEN IT WILL BE AVAILABLE. THIS IS EXTREMELY CONCERNING TO ME, GIVEN THAT THE ISSUE COULD CAUSE MY VEHICLE TO SHUT DOWN WHILE I AM DRIVING AT HIGH SPEEDS ON THE HIGHWAY WITH MY CHILDREN. WE ALSO HAD NEW BRAKES PUT ON WHEN WE PURCHASED IT (LESS THAN 10,000 MILES AGO), AND IT ALREADY NEEDS NEW BRAKES. PLEASE INVESTIGATE THIS ISSUE. WE CAN'T GET A STRAIGHT ANSWER FROM DODGE AS TO WHAT COULD BE THE ISSUE. I AM CONCERNED OVER THE FACT THAT NUMEROUS TIMES WE'VE BEEN STRANDED IN EXTREME HEAT, AND NOW WE ARE GOING INTO WINTER WHERE WE GET EXTREME COLD. IT IS UNSAFE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640461October 1, 2014
SERVICE BRAKES, STEERING
I WAS DRIVING WITH MY GIRLFRIEND. WE JUST GOT OVER THE TOP OF A HILL AND GOING DOWN HILL AT ABOUT 35 TO 40 MPH. THE VEHICLE SHUT OFF. NO POWER STEERING AND NO BRAKES. STOPPED 5 FEET FROM A TELEPHONE POLE. VEHICLE WAS TOWED TO LICCARDI DODGE. THEY DID NOT FIND ANYTHING WRONG WITH THE CAR. WE WERE SHAKEN UP FROM THE INCIDENT AND I TRADED THE VEHICLE IN FEARING FOR MY LIFE. I HAD ONLY MADE ONE PAYMENT ON THE CAR SO I HAD $16,000 OF INEQUITY. I TRADED IT IN ON 9/29/14 NOT TAKING CHANCES. I NOW HAVE A HUGE DEBT ON THE NEW CAR BECAUSE OF THIS AND HUGE PAYMENTS. VERY DISAPPOINTED. HAD THE VEHICLE FOR 2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640573October 1, 2014
SERVICE BRAKES, STRUCTURE
HAVE HAD THE HOOD RELEASE NEXT OT THE PARKING BRAKE PEDAL. OPEN THE HOOD WITHOUT NOTIFICATION.THE BRAKE PEDAL IS TO CLOSE IN PROXIMITY TO THE HOOD LATCH. EACH TIME YOU RELEASE THE PARKING BRAKE THE HOOD RELEASES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640686October 1, 2014
WHEELS
I WENT TO HAVE THE TIRES ROTATED BECAUSE I WAS HAVING A PERSON REPLACE THE BRAKES AND HE COULDN'T GET THE TIRES OFF. THEY WERE CEMENTED TO THE WHEEL WELL. WHICH IN ITSELF IS A SAFETY ISSUE. IF I WOULD HAVE HAD A FLAT TIRE ON THE ROAD, I WOULD NOT HAVE BEEN ABLE TO CHANGE THE TIRE AND BEEN STUCK ON THE SIDE OF THE ROAD. TOOK THE VEHICLE TO HAVE THE TIRES ROTATED, THEY BROKE OFF ONE OF THE STUDS THAT HOLD ON THE LUG NUTS. IN REPLACING THE BRAKES AND ROTORS AT 28000 MILES, WHICH IS TOTALLY STUPID, BUT ON THE DODGE JOURNEY, A NECESSITY I GUESS, ON REPLACING ONE OF THE WHEELS AFTER NEW BRAKES AND ROTORS WERE INSTALLED, ANOTHER OF THE LUG NUT STUDS BROKE OFF. THERE WAS NOT EXCESSIVE PRESSURE BEING APPLIED TO IT. I BELIEVE THIS IS A SAFETY ISSUE. WHO'S TO SAY YOU WOULDN'T BE DRIVING DOWN THE ROAD AND HAVE ANOTHER ONE BREAK OFF. OF COURSE, IN MY CASE, I GUESS THE TIRE WOULD HAVE STAYED ON SINCE IT WAS CEMENTED TO THE WHEEL. I BELIEVE THERE IS AN ISSUE WITH THE BRAKES AND STUDS AND TIRES ON THE ALUMINUM WHEELS. SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640387October 1, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR CONTROLS FAILED TO UNLOCK ALL OF THE DOORS. AS A RESULT, THE CONTACT HAD TO MANUALLY UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE HARNESS WAS ADJUSTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM), BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640161September 30, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE OIL PLUG WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE OIL PAN NEEDED TO BE REPLACED. THE VEHICLE NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. REMAILED 12/04/14*LJ UPDATED 01/07/14*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640167September 30, 2014
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION, PREVENTING THE VEHICLE FROM BEING STARTED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED ON SEVERAL OCCASIONS AND TAKEN TO A DEALER BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE COMPUTER WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE CONTACT ALSO STATED THAT THERE WAS A CLICKING SOUND WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640185September 30, 2014
SERVICE BRAKES
BOTH REAR BRAKES WORE DOWN TO THE METAL AND CUT INTO MY ROTORS. THE BRAKE LIGHT NEVER CAME ON,NO SCRAPPING OR SQUEALING. THERE SHOULD BE A SENSOR THAT DETECTS WHEN BRAKES ARE GETTING LOW. I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE BECAUSE MY FAMILIES LIFE IS IN JEOPARDY;AS WELL AS MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640290September 30, 2014
ENGINE, ELECTRICAL SYSTEM
WE PURCHASED THIS VEHICLE USED AT THE END OF 2013. WE HAD TWO OCCURRENCES FAIRLY SPACED APART WHERE THE VEHICLE WOULD NOT TURN ITSELF OFF AFTER TURNING THE IGNITION TO OFF AND REMOVING THE KEY. WITH KEY IN HAND, STANDING OUTSIDE THE VEHICLE, THE ENGINE WAS STILL RUNNING. WE TOOK IT TO A DODGE DEALERSHIP NEAR OUR HOME, THEY HOOKED IT UP TO TRY EVERY CODE AND EVERY RECALL THAT COULD POSSIBLY HAVE BEEN AN ANSWER. THEY FOUND NO ANSWER. WE ALSO HAD THE BATTERY REPLACED ABOUT THAT TIME. NOW HERE WE ARE SEPTEMBER OF 2014. LESS THAN A YEAR LATER, AND THE PROBLEM HAS BECOME AN EVERY DAY OCCURRENCE. THE CAR WILL NOT START WITHOUT A JUMP, IT WILL NOT HOLD ITS CHARGE EITHER. WE HAVE HAD OUR STARTER AND ALTERNATOR CHECKED, WHICH ARE BOTH FINE. NOW AFTER JUMPING THE CAR, WE START HEADING TO OUR DESTINATION. THE CAR WILL NOT ACCELERATE. IT REACHES ABOUT 25MPH AND THEN THE RPMS CONTINUE TO CLIMB INTO THE 4S, 5S, 6S, AND 7S IF I TRY TO GO ANY FASTER, IT JUST WILL NOT SHIFT. NOW AFTER PATIENTLY DRIVING TO OUR DESTINATION AT 25MPH, THE CAR DOES NOT SHUT OFF AFTER TURNING THE KEY OFF. WE MUST OPEN OUR HOOD AND PULL A FUSE TO STOP OUR ENGINE. IT HAS GOTTEN SO BAD TO WHERE I CANNOT TRANSPORT MY 3 YEAR OLD DAUGHTER TO THE BABYSITTER OR MAKE IT TO EITHER OF MY JOBS. I NEED AN ANSWER AND NO DEALERSHIP SEEMS TO HAVE ONE. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639908September 29, 2014
ELECTRICAL SYSTEM
WHEN DRIVING THE VEHICLE THE MAIN SCREEN RADIO/AIR CONTROL AS WELL AS DASH BOARD WILL GO BLACK, IT IS ALMOST LIKE THE VEHICLE WILL CUT OFF GOING DOWN THE ROAD AND AFTER A FEW SECONDS EVERYTHING WILL WORK AGAIN. I HAVE HAD THIS PROBLEM SINCE I BOUGHT IT AND BEFORE THE FIRST OIL CHANGE WAS DUE AFTER HAVING TO COMMUTE TO WORK LONG DISTANCE FOR A FEW MONTHS AND NOW HAVING 14,000 ON IT I AM STILL HAVING THIS ISSUE AND CANT SEEM TO GET DODGE TO FIX THE PROBLEM ALL THEY WANT TO DO IS UPDATES WELL AFTER 7/8 MONTHS WE ALL KNOW UPDATES ARE A WASTE AND JUST AWAY FOR YOU TO SAY YOU DON'T KNOW WHAT'S WRONG OR DON'T WANT TO FIX IT BECAUSE IT COST TO MUCH. THE CUSTOMER SERVICES IS A JOKE AND I SPENT WAY TO MUCH MONEY ON A NEW SUV TO HAVE THIS MUCH TROUBLE. STAY AWAY FROM JOURNEYS......... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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