Dodge Journey Complaints

5,556 consumer complaints on file.

#10723694June 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723705June 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO SCHEDULE A RECALL REPAIR WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723358June 4, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/21/15*CN THE CONSUMER RECEIVED THE RECALL NOTICE, OVER A YEAR AGO. UPDATED 08/06/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723395June 4, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723400June 4, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE DIP STICK FOR THE TRANSMISSION LEAKED AFTER THE ENGINE WAS RUNNING FOR MORE THAN 70 MILES AND FULLY HEATED UP. THE TRANSMISSION FLUID BOILED AND CAME UP THE TOP OF THE DIP STICK AND LEAKED DOWN AROUND THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE OTHER LEAKS WERE REPAIRED, BUT THIS ONE REMAINED AN ISSUE. THE MANUFACTURER GAVE THEM A THREE YEAR EXTENDED WARRANTY BECAUSE OF THE LEAKS, BUT TOLD THE CONTACT THEY WOULD DO NO MORE REPAIRS TO THE VEHICLE AFTER THAT. THE VEHICLE HAD NOT CAUGHT FIRE, BUT THE TRANSMISSION FLUID LEAKED ONTO THE MANIFOLD. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723467June 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE, WHICH REMOVED THE ENTIRE FRONT END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AFTER THE CRASH; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 7/21/15*CN UPDATED 10/18/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10723145June 3, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723208June 3, 2015
POWER TRAIN
PURCHASED AT 40K IN 2011 AND NOW AT 90K IN 2015. HAVE HAD TO REPLACE TRANSMISSION, REAR DIFF, TIE RODS (2X !) BRAKES (2X !) ROTORS, AND BALL JOINTS. AND TIRES WEAR TO FAST. NOW MY AIRBAG LIGHT IS ON. THEY SAID I NEED TO REPLACE THE COLUMN RING APPERATIS... WHAT A P.O.S.! PLEASE RECALL THE ENTIRE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723263June 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO PARK, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722930June 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED, THE DOORS FAILED TO UNLOCK, AND THE WINDOWS FAILED TO ROLL DOWN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER AND AN INDEPENDENT MECHANIC WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722954June 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE REVERSING FROM A PARKING SPOT, THE ENGINE STALLED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED UNDER THE NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722937June 2, 2015
SERVICE BRAKES, UNKNOWN OR OTHER
MY DAUGHTER WAS DRIVING THE CAR WHEN THE ABS LIGHT LIT UP AND NEVER TURNED OFF. THEN THE ADD SERVICE LIGHT CAME ON. THE CAR BARELY STOPS LIKE THE BRAKES ARE JUST GIVEN OUT. MIND YOU THERE IS LESS THAN 30K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722987June 2, 2015
ELECTRICAL SYSTEM
I WAS GIVEN A RECALL NOTICE THAT STATES "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY SUBMIT A COMPLAINT. DEALER SAID THAT IT WILL PROBABLY TAKE 6 TO 8 WEEKS TO GET THE PART. THE POST CARD WARNING STATES "THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND INCREASE THE RISK OF A CRASH." SO...6 TO 8 WEEKS OF GAMBLING WITH THIS PROBLEM. DEALER SAID THERE ISN'T A REPLACEMENT CAR TO DRIVE IN THE INTERIM. TRIED TO CALL YOUR HOTLINE NUMEROUS TIMES WITH VARIOUS RESULTS BUT NEVER WAS ABLE TO GET THROUGH! VERY FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723001June 2, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723027June 2, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722556June 1, 2015
UNKNOWN OR OTHER
THE HORN BEEPS FOR NO REASON WHEN THE CAR IS IN PARK. IT WILL GO HOURS WITH NO HONKING THEN WILL HONK FOR AN HOUR BEEP THEN BEEP BEEP BEEP THEN BEEP THEN BEEP BEEP BEEP. AND SO ON. THEN IT WILL STOP FOR A HALF AN HOUR AND START ALL OVER AGAIN THEN STOP FOR A FEW HOURS AND START. MY HUSBAND FINALLY PULLED THE FUSE. WE HAD TO HAVE A NEW BATTERY INSTALLED ON 5-27-15 AND WERE TOLD IT HAS NOTHING TO DO WITH THAT. DOES IT HAVE ANYTHING TO DO WITH THE RECALL I JUST SAW THAT WAS ISSUED ON 5-16-15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722574June 1, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE STOPPED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722583June 1, 2015
TRACTION CONTROL SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IDLING AT A TRAFFIC LIGHT, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720914June 1, 2015
AIR BAGS, ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO PARTS UNAVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE DETENTS RECALL NOTICE. *SMD RECALL # 14V373000. *JB THE CONSUMER STATED IT HAS BEEN OVER A YEAR, SINCE THE DEALER PROMISED TO REPAIR HIS VEHICLE. UPDATED 09/21/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722785June 1, 2015
SERVICE BRAKES, STEERING, SUSPENSION
I PURCHASED THIS CAR NEW ON JULY 23,2012, AND ALMOST IMMEDIATELY THERE WAS A LOUD GROANING NOISE FROM THE FRONT END, ALSO STARTED TO PULL TO THE RIGHT. MY FIRST DEALER CONTACT WAS ON SEPT 4, 2012 AND WORKED ON THE BRAKES, AND THIS SOMEWHAT CORRECTED THE PROBLEM FOR ABOUT A WEEK. THE DEALER HAS WORKED ON THE STEERING AND BRAKES A TOTAL OF 8 TIMES, REPLACING THE BRAKES SEVERAL TIMES, ALSO DEGLAZEING AND LUBRICATING AND WHATEVER, EACH TIME IT WORKED FOR A WEEK OR SO. THE LAST TIME , APRIL 29, 2014, A COMPLETE BRAKE JOB WAS DONE ON THE REAR BRAKES, A FRONT END ALIGNMENT, AND REPAIR THE FRONT BRAKES. THIS COST ME $499.00. MILEAGE IS 46700. THEY ALSO REBUILT THE ENGINE DUE TO HEAD AND VALVE FAILURE. AS OF MAY 25, 2015 IT IS AGAIN MAKING THE NOISE AND PULLING HARD TO THE RIGHT. I THINK CHRYSLER SHOULD TAKE THIS CAR BACK. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey