Dodge Journey Complaints

5,556 consumer complaints on file.

#10743588July 27, 2015
UNKNOWN OR OTHER
I RECEIVED A SAFETY RECALL RELATED TO MY WIRELESS IGNITION NODE (WIN). I CONTACTED MY LOCAL DODGE DEALERSHIP ON APPROX 5-23-2015 TO SCHEDULE THE REPAIRS AND WAS TOLD THIS WOULD BE 1.5 MONTHS FOR REPAIR. I HAVE NOT BE NOTIFIED AS OF TODAY (ALMOST 2 MONTHS) TO INFORM THE PARTS ARE AVAILABLE. I DRIVE 100 MILES / DAY AND AM AFRAID THIS ISSUE COULD EXPOSE ITSELF AND LEAD TO AN INCIDENT. I WOULD LIKE TO THINK THIS TIME IS A LITTLE EXCESSIVE PUTTING ME AND OTHER DRIVERS AT RISK FOR A KNOWN ISSUE. THE DEALERSHIP INFO: MEDINA AUTO MALL 3205 MEDINA RD, MEDINA, OH 44256 (330) 723-3291
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743689July 27, 2015
ELECTRICAL SYSTEM, POWER TRAIN
I FIRST BOUGHT THE DODGE JOURNEY IN MARCH 2015 USED FROM A DEALERSHIP. 2 MONTHS LATER I START SEEING PROBLEMS: -WHEN I LOCK THE VEHICLE, OCCASIONALLY AFTER SITTING FOR A LONG TIME I WILL COME OUT AND THE WINDOWS WILL ALL BE DOWN AND THE VEHICLE UNLOCKED -I HAVE HAD MANY OCCASIONS WHERE I TRY TO START THE VEHICLE AND IT JUST CLICKS. I HAVE TO MOVE THE SHIFTER FROM PARK TO NEUTRAL (SOMETIMES SEVERAL TIMES FOR SEVERAL MINUTES) TO GET THE VEHICLE TO START. I DO NOT WANT TO GET STRANDED WITH THIS VEHICLE!! -PASSENGER WINDOW WILL SOMETIMES NOT ROLL DOWN USING THE PASSENGER SIDE WINDOW BUTTON BUT OPERATES NORMALLY USING DRIVER SIDE CONTROLS THERE SEEMS TO BE MANY ELECTRICAL PROBLEMS WITH THIS VEHICLE AND I FEAR THAT WE WILL END UP IN A CRASH RELATED TO ELECTRICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743710July 27, 2015
ELECTRICAL SYSTEM
MY COMPLAINT IS REGARDING SAFETY RECALL # R03 / NHTSA 14V-373 THIS IS A FCA, FIAT CHRYSLER AUTOMOBILES RECALL FOR WIRELESS IGNITION NODE MODULE AND IS THE SECOND SUCH RECALL COVERING THE SAME ISSUE ON MY 2010 DODGE JOURNEY. MY ISSUE: I HAVE THE RECALL PAPERWORK AND FOR THE LAST COUPLE OF MONTHS I HAVE BEEN TRYING TO GET THE WORK DONE. MY CHRYSLER DEALERSHIP IN GREENWOOD, IN , TOM O'BRIEN, ADVISES ME THAT CHRYSLER HAS CANCELED THE PARTS THAT WERE ON ORDER BASED ON THE RECALL. THIS IS THE SECOND TIME CHRYSLER HAS CANCELED THE REPAIR PARTS NEEDED FOR THE RECALL. I AM CONCERNED BECAUSE THIS ISSUE CAN POTENTIALLY SHUT OFF THE ENGINE WHILE IN OPERATION AND I DRIVE EXTENSIVELY FOR MY JOB. PLEASE ADVISE AND PROVIDE ANY HELP YOU CAN TO EXPLAIN WHY CHRYSLER IS ALLOWED TO CANCEL THE PARTS NEEDED BY THE DEALERSHIP TO EFFECT MY RECALL REPAIR. IT SEEMS TO ME THEY ARE JUST APPEASING NHTSA BY HAVING THE RECALL THEN NOT FOLLOWING THROUGH, CANCELING THE ACTUAL PARTS--FRUSTRATING THE VEHICLE OWNERS AND THE DEALERSHIPS. THIS RECALL ISSUE COULD POTENTIALLY COST LIVES AND CHRYSLER IS BEING ALLOWED TO CANCEL THE REPAIR PARTS ORDERS PLACED BY THE DEALERSHIPS? I HAVE THE RECALL DOCUMENTS IN HAND AND CAN'T GET MY VEHICLE REPAIRED. WHAT CAN I DO, WHAT CAN NHTSA DO FOR ME? URGENTLY REQUEST ASSISTANCE IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743492July 25, 2015
ELECTRICAL SYSTEM, ENGINE
HAVING UNEXPLAINED STARTING ISSUES WITH MY DODGE JOURNEY -- I AM BEING TOLD THAT I NEED A NEW TIPM TO MAKE MY CAR WORK. HOWEVER, THERE ARE NO PARTS AVAILABLE AT ANY DODGE/CHRYSLER DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736233July 24, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743289July 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCHED NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743283July 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743414July 24, 2015
UNKNOWN OR OTHER
I DROVE MY VEHICLE FOR ABOUT 30 MILES, UPON ARRIVING HOME AND REMOVING MY CHILDREN FROM THE CAR I SMELT SOMETHING BURNING. I COULDN'T LOCATE WHERE THE SMELL WAS COMING FROM AND JUST DECIDED TO KEEP AN EYE ON IT. ON THE 21ST OF JULY AGAIN AFTER DRIVING A DECENT AMOUNT, MAYBE 25 MILES, AND REMOVING MY CHILDREN FROM THE CAR I SMELT BURNING. WHEN GOING TO THE PASSANGER SIDE OF MY VEHICLE THE SMELL WAS STRONGER, AT THAT TIME I NOTICED SMOKE COMING FROM MY REAR PASSANGER TIRE AREA. I HAVE TAKEN MY VEHICLE TO TWO SEPERATE MECHANICS, INCLUDING THE DEALERSHIP WHERE I PURCHASED MY CAR AND HAVE BEEN TOLD DIFFERENT THINGS AS TO WHAT EXACTLY IS WRONG. I ALSO HAPPEN TO BE 4 DAYS AWAY FROM MY WARRANTY EXPIRING AND HAVE A FEELING THAT MAY BE CAUSING THE DIFFERENCE IN DIAGNOSIS. I HAVE SPOKEN WITH CHRYSLER DIRECTLY AND ALSO HAVE BEEN TOLD THAT MY WARRANTY WILL NOT COVER ANYTHING IF THE DEALERSHIP DOES NOT FIGURE OUT THE ISSUE BY TUESDAY (THE 28TH AND LAST VALID DAY OF MY WARRANTY) EVEN THOUGH THE COMPLAINT AND DIAGNOSIS HAD BEEN MADE TODAY. I HAVE BEEN AWARE OF A RECALL ON OTHER 2012 DODGE JOURNEY'S BUT ACCORDING TO VARIOUS RECALL INFORMATION SITES MY VEHICLE DOES NOT FALL IN THE MANUFACTURING DATE RANGE WHICH I DO NOT BELIEVE SHOULD BE EXCLUDED SINCE IT IS HAVING THE SAME ISSUES AS WHAT THE RECALL WAS PUT OUT FOR. BETWEEN BOTH MECHANICS I HAVE BEEN TOLD BRAKE PADS NEED REPLACED, ROTORS NEED RESURFACED AND/OR REPLACED, AND ONE OF THE MECHANICS EXPRESSED THAT THERE WAS EITHER A CALIPER ISSUE OR BRAKE LINE ISSUE WHICH WOULD BE CAUSING THE BURNING AND SMOKING (MY VEHICLE IS ONLY 3 YEARS OLD AND ONLY HAS 24K MILES ON IT.) DODGE HAS REFUSED TO ACKNOWLEDGE THIS ISSUE WHICH IS COVERED BY MY WARRANTY AND THE WARRANTY WILL NOT PAY FOR THE REPLACEMENT UNLESS DODGE SAYS THE CALIPER/BRAKE LINE HAS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735976July 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO GET THE VEHICLE RESTARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735991July 23, 2015
UNKNOWN OR OTHER
WE BOUGHT A DODGE JOURNEY 2009 IN 2010 IT HAD VERY LITTLE MILEAGE. IT SEEMED LIKE A NICE VEHICLE. WITHIN A SHORT TIME THE STARTER BEGAN TO FAIL. I NEVER KNEW WHEN I WOULD GET BACK HOME OR TO WORK. I HAVE BEEN TO THE DEALER MANY TIMES.REPLACE BATTERY,FOBIK,HAD TUNEUPS, TRYING TO FIND OUT WHAT WAS WRONG. STILL TRYING--- NOW THEY SAY IT MIGHT BE THE- RANGE SENSOR. WHERE DOES IT END. EACH TIME THE COST IS A LOT. I REALLY WOULD LIKE TO KEEP THE CAR, BUT TIRED OF THE PROBLEM. I GET LOOKS FROM SERVICE DESK WHEN I COME IN. JUST WANT MY CAR FIXED. THIS HAS BEEN GOING ON FOR ABOUT 5 YEARS!!!!! LAST TIME HAD TO HAVE IT TOWED FROM MY YARD ON BACK OF FLATBED TO THE SHOP. IM NOT UNDER WARRANTY ,NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736002July 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH SENSOR WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. MA 10/23/15 UPDATED 12/06/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736127July 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735738July 22, 2015
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT ANY SPEEDS, THE VEHICLE'S HORN SOUNDED CONTINUOUSLY. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC, WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL HARNESS WAS DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735230July 22, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL REPAIRS. RECALL # 14V373000. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735703July 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT REMAINED FOR APPROXIMATELY TWO WEEKS AND THE TECHNICIAN WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) BUT WAS UNABLE TO BE REPAIRED UNDER THE RECALL REMEDY DUE TO THE PART NOT BEING AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735404July 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WOULD OCCASIONALLY START. THE KEY BECAME STUCK IN THE ACC MODE. THE CONTACT HAD TO DISCONNECT THE BATTERY TO PREVENT THE BATTERY FROM DRAINING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT MAY NEED TO HAVE THE VEHICLE TOWED TO THE DEALER DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. MA 10/6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735580July 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRELESS IGNITION NODE MODULE WAS DEFECTIVE AND NEEDED REPLACEMENT. ALSO, THE CONTACT MENTIONED THAT THE DEALER ADVISED THAT THE FAILURE WAS RELATED TO A RECALL ISSUED BY THE MANUFACTURER BUT DID NOT KNOW WHEN THE PART NEEDED WAS GOING TO BE AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735061July 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER TEN MINUTES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735092July 20, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735097July 20, 2015
UNKNOWN OR OTHER
APPROXIMATELY 6 WEEKS AGO I RECEIVED A RECALL NOTICE FROM FIAT CHYSLER / NHTSA ABOUT A SAFETY RECALL FOR THE WIRELESS IGNITION NODE MODULE ON MY 2009 DODGE JOURNEY. 6 MONTHS BEFORE THAT I RECEIVED A RECALL NOTICE JUST FROM FIAT CHYSLER THEMSELVES ABOUT THE RECALL. I CONTINUE TO CALL WEEKLY AND AM TOLD THEY HAVE NOT STARTED MAKING THE PART, HAVE NO TIME FRAME WHEN THEY WILL BEGIN SHIPPING THE PARTS AND DON'T KNOW WHEN THEY WILL START DOING ANY REPAIRS FOR MY VEHICLE. I WOULD APPRECIATE ANY HELP OR SOLUTION THAT THE NHTSA CAN PROVIDE MY. I HAVE BEEN WAITING PATIENTLY FOR A LONG TIME FOR FIAT CHYSLER RESOLVE THIS PROBLEM AND FEEL THAT THEY HAVE NO INTENSIONS OF EVER DOING ANYTHING ABOUT IT. PLEASE FEEL FREE TO CONTACT ME FOR MORE INFORMATION OR WITH ANY SOLUTIONS YOU MAY HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey