Dodge Journey Complaints

5,556 consumer complaints on file.

#10748959August 16, 2015
SERVICE BRAKES, STEERING, WHEELS
WHILE DRIVING MY VEHICLE ON A LONG DISTANCE ROAD TRIP, WHICH I DO QUITE OFTEN, THE STEERING WHEEL BEGAN TO VIBRATE AS I WAS DECREASING THE SPEED FROM 65 MILES PER HOUR. I HAVE SINCE HAD MY TIRES REPLACED AND THE TPMS ON ONE OF MY WHEELS BECAME CORRODED. THE PROBLEM STILL PERSISTED. I HAD MY BACK BRAKES REPLACED, THE PROBLEM STILL PERSISTED. I HAD MY WHEELS ALIGNED, THE PROBLEM STILL PERSISTED. MY MECHANIC IS CURRENTLY REPLACING THE AXLE ALONG WITH MY FRONT BRAKES. HOPEFULLY, THIS FIXES THE PROBLEM. MY DAUGHTER IS IN COLLEGE AND MY FAMILY AND I WILL BE MAKING 8 HOUR ROAD TRIPS OFTEN. I AM FINANCIALLY OBLIGATED TO THIS VEHICLE AND NEED IT TO SERVICE MY FAMILIES NEEDS. DODGE NEEDS TO ENSURE THAT THEIR VEHICLES ARE SAFE AND RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748881August 15, 2015
SERVICE BRAKES
HAD REAR BRAKES PADS AND ROTORS REPLACED BECAUSE OF FROZEN CALIPERS. TOOK TO DEALER AND SAID THAT CALIPER PIN NEEDED TO BE GREASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748911August 15, 2015
UNKNOWN OR OTHER
MY 2009 DODGE JOURNEY WILL SOMETIMES NOT START UP. THE FIRST EVENT WAS ON SATURDAY, JUNE 6TH. THE CAR TURNS ON BUT THE FAILS TO TURN OVER UNRELIABLY AND OFTEN. THE CAR IS UNPREDICTABLE. BEING ABLE TO GO ANYWHERE HAS BEEN A ROLL OF THE DICE. WE HAVE A RECALL ON THE JOURNEY SET UP WITH MILOSCH PALACE DEALERSHIP IN MICHIGAN, OUR DEALERSHIP. HOWEVER, THEY HAVE BEEN VERY UNRELIABLE. WE RECEIVED THE RECALL LETTER IN JUNE. WE WERE SET UP AN APPOINTMENT ON JULY 9TH AND TOLD WE HAD A PART WAITING FOR US. WE SHOWED UP TO THE SCHEDULED APPOINTMENT AND THEY DID NOT HAVE A PART FOR US. THEY THEN TOLD US IT WAS BACK ORDERED AND WE WOULD BE INFORMED WHEN THE PART ARRIVED. IT HAS BEEN OVER A MONTH SINCE THE APPOINTMENT AND OVER TWO MONTHS SINCE WE HAVE BEEN INFORMED OF THE RECALL AND STILL NO REPAIR. THIS IS UNACCEPTABLE. WE STILL HAVE YET TO RECEIVE THE PART FOR REPAIR ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748653August 14, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING WITH MY MOTHER AS PASSENGER FROM PHOENIX TO TUCSON TO VISIT RELATIVES, THE HORN SOUNDED INTERMITTENTLY. I HAD A MINOR ACCIDENT A FEW DAYS LATER, AND WHEN I TOOK THE CAR IN THE DEALER TO REPAIR, I ASKED THEM TO CHECK THE HORN. THEY REPORTED NOTHING AMISS. THE HORN CONTINUED TO INTERNITTENTLY SOUND OFF WHETHER I WAS DRIVING ON A SIDE STREET ALONE OR IN TRAFFIC, BOTH ON SURFACE STREETS AND THE FREEWAYS. WHEN I RECEIVED THE NOTICE FOR THE FOBIK RECALL IN MAY, I MADE THE APPOINTMENT AND TOOK THE CAR IN, AND REMINDED THEM THE HORN GOES OFF; THE SAME DEALER TOLD ME THEY COULD NOT REPLICATE THE HORN ISSUE AGAIN. THEY ALSO FAILED TO COMPLETE THE RECALL FIX. I MADE ANOTHER APPOINTMENT TWO WEEKS AGO IN JULY AS THE HORN KEPT SOUNDING OFF ON ITS OWN AND IT IS GETTING WORSE. I ALSO HAD ALL THE REQUIRED MAINTENANCE COMPLETED AT A COST OF OVER $1500, AND WHILE IN THE SERVICE BAY THE CAR HORN SOUNDED OFF. THE SERVICE CREW ATTEMPTED TO FIX THE HORN OVER THREE DAYS BUT FAILED. AS I DROVE THE CAR AWAY FROM THE DEALERSHIP, THE HORN SOUNDED OFF AGAIN. THEY ALSO DID NOT COMPLETE THE RECALL FIX AGAIN, EVEN AFTER ORDERING THE PARTS NECESSARY. THEY BELIEVE THE HORN ISSUE IS RELATED TO THE ELECTRICAL ISSUE IN THE KEY FOBIK RECALL, AND ARE HOPING THE RECALL FIX WILL ALSO ADDRESS THE HORN ISSUE. MEANWHILE, THE HORN HAS CONTINUED TO ESCALATE AND LAST EVENING WHILE DRIVING HOME IN RUSH HOUR TRAFFIC, THE HORN SOUNDED OFF FOR LONGER PERIODS, ON SEVERAL OCCASIONS FOR AS LONG AS NEARLY A MILE ON THE SURFACE STREETS. AS THIS IS A SEVERE SAFETY ISSUE AS WELL AS A CITABLE OFFENSE, I HAVE MADE YET ANOTHER APPOINTMENT TO HAVE THE HORN ISSUE FIXED. THE DEALER HAS NOT RELAYED EXACTLY WHAT STEPS THEY HAVE TAKEN TO CORRECT THIS, OTHER THAN REPLACING THE *SPRING IN THE STEERING COLUMN. I HAVE READ ONLINE A POSSIBLE HORN FIX IS TO REPLACE THE AIRBAG - WHICH HAS NOT BEEN IDENTIFIED IN A RECALL YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748739August 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748845August 14, 2015
AIR BAGS, ELECTRICAL SYSTEM
HORN HONKS ON ITS OWN AT RANDOM TIMES. WINDOWS GO UP AND DOWN ON THEIR OWN. ELECTRICAL PANEL BLINKS BY ITSELF. INGINE HAS SHIRT OFF BY ITSELF. PROBLEM HAS BEEN TRYING TO BE SOLVED BY DEALERSHIP SERVICE DEPAR :( ENT FOR ALMOST AN ENTIRE MONTH WITH ZERO PROGRESS. TPIM WAS UPDATED, KEY FOBS REPLACED TWICE, BATTERY REPLACED TWICE, CLICK SPRING REPLACED AND NOW WAITING ON INSTRUMENT CLUSTER SO IT CAN BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748843August 14, 2015
AIR BAGS
THE VEHICLE WAS REMOTE STARTED, AND THEN FEW MINUTES LATER THE DRIVER OPENED THE DRIVERS SIDE. THE DRIVER SAT DOWN, FASTENED HER SHOULDER HARNESS AND THEN CLOSED THE DRIVERS SIDE DOOR. UPON THE DOOR CLOSING AND LATCHING, THE DRIVERS SIDE CURTAIN AIRBAG SELF-DEPLOYED. THIS CAUSED SOME LEFT ARM BRUISING, NECK BURNS AND A DEEP ABRASION ACROSS THE DRIVERS LEFT SIDE NECK. THERE WAS NO IMPACT FROM ANY ANOTHER VEHICLE, NOR DID THE DODGE JOURNEY STRIKE A FIXED OBJECT. THE VEHICLE WAS AT A STANDSTILL WITH THE PARKING BRAKE ENGAGED, VEHICLE IN PARK, AND THE ENGINE START BUTTON FLASHING BECAUSE THE DRIVER HAD REMOTELY STARTED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10748323August 13, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER FOR 90 DAYS WITHOUT REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748452August 13, 2015
ELECTRICAL SYSTEM
IN MARCH 2015 THE VEHICLE SHOWED SIGNS OF IGNITION LOCKING AND NOT BEING ABLE TO BE STARTED WITH KEY. THIS DID NOT HAPPEN EVERY TIME, BUT ENOUGH TO BE ANNOYING. AAA WAS CALLED TO TOW THE VEHICLE TO OUR REPUTABLE MECHANIC EACH TIME IT OCCURRED. MECHANIC COULD FIND NOTHING WRONG AS THIS PROBLEM DID NOT SHOW WHILE IN HIS PREMISES. THE PROBLEM CONTINUED. IN JUNE I RECEIVED RECALL NOTICE 'R03" AND ON 6/16/15 PUT IN AN 'ORDER' WITH CHAPMAN AUTO GROUP IN HORSHAM, PA. WHEN THEY INSPECTED THE VEHICLE IT DID NOT SHOW SIGNS OF IGNITION LOCK UP EITHER. BY THE BEGINNING OF JULY, I WAS TOLD BY CHAPMAN THAT THEY HAD NO IDEA WHEN THIS PART ON THE RECALL WOULD BE IN STOCK. I PROCEEDED TO CALL TWO OTHER DEALERSHIPS IN THE AREA AND RECEIVED THE SAME STORY FROM THEM. I ALSO CALLED CHRYSLER CUSTOMER SVC AS WELL AS SENT AN E-MAIL TO CUSTOMERASSISTRE@CHRYSLER AND SO FAR EVERYONE HAS SAID THAT THE AUTO MAKER HAS NO IDEA WHEN AND WHO WILL BE MAKING THIS WIRELESS IGNITION NODE MODULE TO SATISFY THE RECALL. MY CAR IS DEFECTIVE AND I NEED IT REPAIRED IMMEDIATELY. WE HAVE ALSO USED UP MOST OF OUR AAA CALLS DUE TO THIS PROBLEM AND OUR POLICY DOES NOT RENEW UNTIL MARCH 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748509August 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER STARTING. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748584August 13, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748179August 12, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. UPON STARTING, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO START ON THE FOURTH ATTEMPT. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748259August 12, 2015
SERVICE BRAKES, ENGINE
TAKING EXIT OFF US 12 ONTO I-82 (YAKIMA) MY VEHICLE SUFFERED COMPLETE ENGINE FAILURE. THE BRAKES DID NOT WORK AND HAD TO RELY ON THE EMERGENCY BRAKE, STOPPING ABOUT 100 FEET AWAY AND NOSE IN TRAFFIC. MY FAMILY TO INCLUDE MY 39 WEEKS PREGNANT WIFE, SONS (3 & 4), AND MYSELF WERE IN THE CAR. DURING MY FIVE EMERGENCY BRAKE ATTEMPTS I HIT MY HEAD ON THE FRAME OF THE DOOR. I FEEL THAT WE ARE LUCKY TO BE ALIVE AS WE HAD SKID A FEW TIMES BEFORE STOPPING WITH NO FURTHER INJURIES. AS OF NOW, I HAVE A SPLITTING HEADACHE AND MY WIFE IS BEING MONITORED FOR SIGNS OF FETAL DISTRESS; ALL AROUND [XXX] EXPERIENCE. THE DODGE DEALERSHIP THAT I PURCHASED IT FROM REFUSED TO LEND ME A LOANER VEHICLE, SAID THAT IT HAPPENS, AND OFFERED TO LOOK AT IT IN TWO WEEKS; BS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10748279August 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH AND COMING TO A STOP THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ROTOR AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. IN ADDITION, THE CONTACT WAS INFORMED THAT SEVERAL ELECTRONIC SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS THE VEHICLE WAS UNABLE TO BE STARTED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748053August 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748054August 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING, THE ELECTRICAL FUNCTIONS FAILED WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE KEY WAS PLACED IN THE IGNITION TO THE ON POSITION, THE ENGINE FAILED TO START. THE FAILURES RECURRED MULTIPLE TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748094August 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF A RECALL FOR THE ELECTRICAL SYSTEM; HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747741August 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING OVER A BUMP IN THE ROAD, THE IGNITION KEY FOB CAME OUT OF THE IGNITION SWITCH CAUSING THE VEHICLE TO SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MAY OF 2005. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747938August 11, 2015
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE STEERING ABILITY SEIZED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THEN IT WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747957August 11, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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