Dodge Journey Complaints

5,556 consumer complaints on file.

#11057930January 2, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
ELECTRIC:MY LIGHTS KEEP GOING OUT SINCE PURCHASE UNDER 1YR..,REPLACE FUSES 4TIMES IN 6MTHS..MY TRUCK LOCKED UP WITH IGNITION START KEY REMOTE IN CAR AN ALMOST LOCKED MY SON 6YR. OLD IN CAR...HAD TO CALL AAA FOR LOCKOUT SERVICE SAFETY CONCERN AND DODGE DID SAFETY CHECK AN STATED NO CONCERNS...,ALSO STOCKTON NISSAN PURCHASED ALL 4NEW TIRES AN DID BRAKES AN DRUMS UNDER WARRANTY OF SAFETY FROM PURCHASE AN BOTH WENT BAD UNDER 5MTHS OF WORK ORDER HISTORY AN THEY REFUSE TO DO ANY CHECKS ON THIS VEHICLE,..MY PASSENGER TIRE SPLIT, AND RIGHT NOW WHEN I DRIVE THERE'S A LOUD,SQUEAKY NOISE WITH VIBRATION WHEN HITTING BRAKES WHILE DRIVING...STOCKTON DODGE WANTED TO CHARGE ME 480$ JUST TO DIAGNOSE RECOMMEND I TAKE BACK TO PURCHASE DEALER(STOCKTON NISSAN) AND THEY SHOULD SEND IT TO DODGE BUT LISA, AND AMANDA MATHEWS WOULD NOT TAKE THE VEHICLE AT NISSAN...STATED GARY BISHOP SAYS DO NOT TAKE THIS VEHICLE FOR ANY REASON...I DON'T UNDERSTAND WHY IF I PAY FOR EXTENDED WARRANTY COVERAGE OVER $3000 TO STOCKTON NISSAN AND THEY WERE THE ONES WHO SUPPOSEDLY DID THE WORK THAT'S UNSATISFACTORY AN CAUSE DEFECTS AN SAFETY ISSUES AN CONCERNS...I ALSO CALLED NISSAN CORP/LITHIA AND WAS TOLD ABOUT LITHIA/NISSAN&FIRST EXTENDED WARRANTY COVERAGE POLICIES IN MIDDLE OF A BIG CHANGE SO IT LIMITED MY VEHICLE BEING REPAIRED OVER 130???MILES OF HOME RANGE AN I'M A PARTIAL PARAPLEGIC..ALSO STOCKTON SOLD ME THIS VEHICLE AN EXTENDED WARRANTY KNOWING MY DISABILITY AN SAFETY CONCERNS FOR MYSELF AN 5YOUNG KIDS.. THIS IS UNACCEPTABLE AN UNSAFE FOR ANY DEALERSHIP WITH PURCHASE OF A VEHICLE AND IN COMPLAINT OF SAFETY CONCERNS REPEATEDLY AN FOR THE CUSTOMER TO BE PROLONGED STATING THEY CAN TRADE IT BACK BUT WANNA DO IT AS ANOTHER PURCHASE WITH MORE $$ DOWN ,CREDIT CHECK AGAIN, AN SAME PROCESS AS NEW PURCHASE..STOCKTON NISSAN WITH HELD INFORMATION VIABLE FROM THE EXTENDED WARRANTY PURCHASE CONTRACT DUE TO CHANGES..
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11057827January 1, 2018
STEERING
UPON START UP IN EXTREME COLD, VEHICLE MADE LOUD NOISES WHEN THE STEERING WHEEL WAS TURNED. WHILE DRIVING, THE STEERING BECAME INCREASINGLY MORE DIFFICULT WHEN TURNING THE STEERING WHEEL (SPECIFICALLY WHEN EXITING THE HIGHWAY). WHEN I ARRIVED HOME, I OPENED THE HOOD AND CHECKED THE ENGINE COMPARTMENT AND NOTICED FLUID ON THE PASSENGER SIDE OF THE ENGINE COMPARTMENT, NEAR THE BOTTOM OF THE ENGINE. IT WAS RED IN COLOR AND DETERMINED TO BE POWER STEERING FLUID. UPON RESEARCH, I DISCOVERED THAT THIS MAKE/MODEL AND YEAR HAS A RECALL (NHTSA CAMPAIGN #16V273000) BUT MY VIN IN PARTICULAR DOES NOT APPEAR TO BE A PART OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057721December 31, 2017
VISIBILITY/WIPER
VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY OBSTRUCTING VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057787December 31, 2017
STEERING
POWER STEERING HOSE RUPTURED WHILE VEHICLE WAS PARKED AND RUNNING IN VERY COLD TEMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057789December 31, 2017
ENGINE
NO HEAT ON PASSENGER SIDE OF VEHICLE DEALER STATES HEATER CORE PLUGGED NEEDS REPLACING AT OVER $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057708December 30, 2017
UNKNOWN OR OTHER
MY 2009 DODGE JOURNEY AWD SXT LOCKING MECHANISM STOPPED WORKING. IT WORKED ALL DAY THEN ALL THE SUDDEN THE KEY FOBS STOPPED WORKING. IT WILL TURN THE ALARM ON AND OFF BUT WILL NOT LOCK AND UNLOCK MY DOORS. THE DRIVER AND PASSENGER SIDE LOCKS WON'T WORK EITHER. I CAN NOT USE MY HATCH BECAUSE IT WILL NOT UNLOCK. I NOW HAVE TO MANUALLY LOCK MY DOORS FROM THE INSIDE AND LEAN MY SEAT BACK AND CRAWL TO THE BACK TO UNLOCK MY BACK DOORS. I USE THE MANUAL DOOR KEY TO GET IN MY CAR NOW. ALL ELECTRICAL BUTTONS ON MY DRIVER SIDE DOOR WILL NOT WORK. I CAN NOT CONTROL MY LOCKS, WINDOWS OR SIDE MIRRORS. ON TOP OF THAT MY CAR WILL NOT START ALL THE TIME ONLY WHEN IT CHOOSES TO. I HAVE ALREADY REPLACED THE BATTERY TWICE SINCE I'VE OWNED THE VEHICLE. ALSO HAD KEY FOBS REPLACED LAST YEAR. I HOPE SOMEONE CAN HELP WITH THESE ISSUES. IT IS BEYOND FRUSTRATING THAT THERE ARE SO MANY ISSUES WITH THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057461December 29, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I JUST HAD TO REPLACE THE IGNITION SWITCH, KNOWING OTHER DODGE JOURNEYS HAD A RECALL, BUT OF COURSE NOT MINE, YET THERE ARE SO MANY COMPLAINTS ABOUT ELECTRICAL ISSUES WITH MY SPECIFIC MODEL I HAVE NO CLUE WHY THEY WERE NOT RECALLED! TO ADD INSULT TO INJURY THIS MAY OR MAY NOT FIX THE ISSUES I'M HAVING. MY AIRBAG LIGHT GOES ON AND OFF RANDOMLY AND OFTEN LEAVING MY CAR AND FAMILY VULNERABLE. MY ETC AND TRACTION CONTROL LIGHTS ALONG WITH MY ENGINE LIGHT COME ON RANDOMLY AND THROW MY CAR INTO LIMP MODE WHILE IM ON THE HIGHWAY WITH KIDS IN THE CAR. THE LIGHTS CLEAR THEMSELVES OUT WHEN I TURN THE CAR OFF THEN ON... SO IT HAS BEEN IMPOSSIBLE TO DIAGNOSE BUT HAS MADE ME SUSCEPTIBLE TO BREAK DOWNS AND NEAR DEATH EXPERIENCES. THE ELECTRICAL ISSUES IN THIS CAR HAVE BEEN MANY AND QUITE EXPENSIVE...THE LATEST BILL WAS $750 & MOST LIKELY DID NOT FIX THE PROBLEM. I WILL NEVER BUY ANOTHER DODGE PRODUCT. THOS IS AN UNRELIABLE VEHICLE THAT IS QUITE DANGEROUS TO DRIVE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057347December 29, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE ABS INDICATOR ILLUMINATED. THE VEHICLE WAS PLACED IN PARK, TURNED OFF, AND RESTARTED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BUTLER CHRYSLER DODGE JEEP (1555 SALEM RD, BEAUFORT, SC 29902) WHERE THE ABS WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT CALLED THE SAME DEALER BACK AT (843) 474-0026 AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056887December 27, 2017
SEATS, STEERING
MY CAR STEERING WHEEL MAKE NOISE WHEN I TURN THE STEERING AND WAS TOLD IT'S IN RECALL I TAKE TO THE DEALER 3TIMRS ND THEY NEVER FIXED IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056638December 26, 2017
STEERING
LOSS OF POWER STEERING FLUID BEGAN IN THE FALL. THEN THE CHECK ENGINE LIGHT BEGAN TO COME ON WHEN I WOULD DRIVE AROUND A BEND. NOW ABOUT 2 MONTHS LATER THE TRACTION CONTROL RANDOMLY TURNS OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056685December 26, 2017
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING 65 MPH IN A MIDDLE LANE ON THE FREEWAY WHEN MY ENGINE SUDDENLY STALLED OUT. I LOST THE ABILITY TO STEER OR BRAKE, AND MY VEHICLE QUICKLY LOST SPEED. I BARELY MANAGED TO GET TO THE SIDE OF THE FREEWAY BEFORE IT COMPLETELY STOPPED. I CALLED MY HUSBAND TO COME GET ME, AND HE MANAGED TO RESTART IT AND DROVE IT HOME WHILE I FOLLOWED IN OUR TRUCK. ABOUT 5 MILES DOWN THE ROAD, THE ENGINE STALLED OUT ON HIM. WE TOOK IT TO THE DODGE DEALERSHIP, AND THE MECHANIC WHO TOOK IT FOR A TEST DRIVE FREAKED OUT WHEN THE PROBLEM HAPPENED TO HIM WITH MY HUSBAND IN THE PASSENGER SEAT. HOWEVER, THEY FOUND NOTHING WRONG WITH THE VEHICLE AND REFUSE REPLACE ANY OF THE RECALLED PARTS FROM 2016 DODGE JOURNEY'S RELATING TO THE ENGINE STALLING OUT BECAUSE THEY INSIST MY CAR WAS MANUFACTURED A COUPLES OF WEEKS BEFORE THE RECALL GOES INTO EFFECT. MY CONCERN IS FOR MY THREE TODDLERS WHO WERE SITTING IN THE BACK SEAT AND NEARLY GOT KILLED. I HAVE CALLED DODGE REPEATEDLY ABOUT THIS, BUT THEY HAVEN'T FIXED IT YET OR GIVEN ME A REASON WHY MY ONE YEAR OLD CAR IS SO DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055794December 20, 2017
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11055242December 18, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TAKATA RECALL CAR SHUTS DOWN WHEN JARRED OR QUICK STOP. ALSO GAS PEDAL SOMETIMES LAGS FOR POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055333December 18, 2017
ELECTRICAL SYSTEM
I LOOSE CONTROL OF THE WINDOWS MOST OF THE TIME. I HAD THE MAIN WINDOW CONTROL SWITCH REPLACED, AND THE PROBLEM STILL DID NOT GO AWAY, PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055063December 16, 2017
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THE PCM NEEDS TO BE REPLACED. I DON'T KNOW MUCH ABOUT CARS SO I DON'T KNOW WHAT THIS MEANS. THE DEALERSHIP DID A DIAGNOSTIC TEST AND I WAS TOLD I NEEDED TO REPLACE THE PCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054875December 15, 2017
ENGINE
I HAD A CHECK ENGINE LIGHT TURN ON- WITHIN SECONDS MY ENGINE SHUT OFF AND I LOST ALL POWER STEERING AND BRAKE CONTROL. I HAD TO LET THE CAR ROLL TO A STOP. I PUT THE CAR INTO PARK AND RESTARTED IT. I WAS ABLE TO DRIVE ABOUT 100 FT AND IT TURNED OFF AGAIN. TOWED TO DEALERSHIP AND CODE THAT CAME UP WAS FOR THE THROTTLE BODY TO BE REPLACED ($716 USD). I HAD IT FIXED BUT CAR STILL WAS NOT DRIVING THE SAME AS BEFORE THE REPLACEMENT. 10 DAYS LATER THE SAME THING HAPPENED IN MY SUBDIVISION. THE ENGINE TURNED OFF AND I LOST STEERING AND BRAKES. CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME THE CAR WOULD NOT TURN OVER. IT WOULD TRY TO -YOU COULD HEAR THE ENGINE TRYING TO START. TOWED IT BACK TO THE DEALERSHIP AND NOW IT IS THE CRANK SENSOR?(ANOTHER $147USD). EACH TIME THIS HAPPENED I WAS IN THE CAR WITH MY KIDS AND HAD TO LET THE CAR JUST ROLL TO A STOP. THE FIRST OCCURANCE WAS ON 11/28/17 AND THE SECOND WAS ON 12/14/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054905December 15, 2017
AIR BAGS
MY WIFE WAS T-BONED ON THE PASSENGER SIDE, BY A VEHICLE SUPPOSEDLY TRAVELING 25 MPH, WITH MY SON IN THE PASSENGER SEAT AND THE SIDE AIRBAGS DID NOT DEPLOY. SHE WAS CROSSING AN INTERSECTION WHEN THE COLLISION HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11054908December 15, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED DAMAGE. THE AIR BAGS DID NOT DEPLOY. APPROXIMATELY TEN MINUTES AFTER THE CRASH, FLAMES WERE PRESENT UNDER THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER (DODGE CHRYSLER OF TITUSVILLE IN TITUSVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11055008December 15, 2017
ELECTRICAL SYSTEM
I LOOSE CONTROL OF THE WINDOWS MOST OF THE TIME. I HAD THE MAIN WINDOW CONTROL SWITCH REPLACED, AND THE PROBLEM STILL DID NOT GO AWAY, PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053834December 11, 2017
STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. UPON STARTING THE VEHICLE WITH THE DRIVER'S DOOR OPENED, THE CONTACT NOTICED FLUID UNDERNEATH THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC CAME TO HER HOME TO INSPECT THE VEHICLE AND DETERMINED THAT THE POWER STEERING HOSE HAD RUPTURED AND THERE WAS NO POWER STEERING FLUID IN THE RESERVOIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING) DUE TO THE DATE THE VEHICLE WAS MANUFACTURED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey