Dodge Journey Complaints

5,556 consumer complaints on file.

#11207906May 15, 2019
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
AIR BAG LIGHT IS ON CAR ELECTRICAL SYSTEM MALFUNCTIONS ENGINE STARTS WHEN IT WANTS TO. I'VE ALREADY REPLACED THE BATTERY AND STARTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207916May 15, 2019
ENGINE
THE CAR WILL NOT START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207502May 14, 2019
SEATS
I WAS DRIVING DOWN THE ROAD AND MY DRIVER SEAT HEAD REST RANDOMLY DEPLOYED. LUCKILY MY HEAD WAS NOT ON IT AT THE TIME AS I WAS LOOKING IN MY MIRRORS TO MOVE OVER A LANE ON THE INTERSTATE. IF MY HEAD HAD BEEN ON IT AND IT DEPLOYED, THERE'S NO TELLING WHAT COULD'VE HAPPENED, ESPECIALLY SINCE I WAS DRIVING DOWN THE INTERSTATE. I THOUGHT SOMEONE HAD RUN INTO THE SIDE OF MY VEHICLE IT WAS SO LOUD. THIS IS NOT SAFE AND SHOULD BE A RECALL. I TOOK IT TO THE DEALERSHIP TO GET FIXED, AND IT COST'S OVER $500 TO FIX IT. I CAN'T AFFORD TO PAY $500 TO FIX THAT. WHAT HAPPENS IF ANOTHER IS DEPLOYED? THIS NEEDS TO BE CHECKED AND FIXED ON ALL THESE VEHICLE AS IT IS NOT SAFE AND CAN RANDOMLY DEPLOY AT ANY TIME. PLEASE MAKE THIS A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207588May 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED AND STARTED TO TURN ON AND OFF. THE CONTACT CALLED LOCAL DEALER MOSS BROS. CHRYSLER JEEP DODGE RAM LOCATED AT 8151 AUTO DR, RIVERSIDE, CA 92504, (951) 688-6200, WHERE AN APPOINTMENT WAS A SCHEDULED FOR MAY 20, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207347May 13, 2019
WHEELS
I AM SHARING MY EXPERIENCE REGARDING BYERS KIA OF LEWIS CENTER AND SALESPERSON KYLE CAIN. FRIENDS, ON SATURDAY, MARCH 30, 2019 I PURCHASED AND FINANCED A VEHICLE THROUGH BYERS KIA ON COLUMBUS PIKE IN LEWIS CENTER, OHIO. THE VEHICLE WAS A 2017 DODGE JOURNEY GT WITH APPROXIMATELY 42,000 MILES. THE SALESPERSON WAS KYLE CAIN, AND HIS MANAGER AS I UNDERSTAND IT IS BOB POLLOCK. THE SATURDAY I TOOK POSSESSION OF THE VEHICLE IT WAS RAINING HEAVILY SO I WASN'T ABLE TO INSPECT THE ENTIRE VEHICLE AND DID NOT GET A CLOSE LOOK AT THE FRONT TIRE TREAD. I TRADED IN MY 2016 CHEVY CRUZE LT ALONG WITH BRINGING $4,500 TO THE TABLE. THE NEXT DAY, SUNDAY I WAS ABLE TO INSPECT THE VEHICLE MORE THOROUGHLY AND DISCOVERED THAT THE FRONT TIRES WERE BOTH UNSAFE AND UNSATISFACTORY. MONDAY MORNING, APRIL 1, 2019 I CONTACTED KYLE CAIN AND TOLD HIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207376May 13, 2019
SEATS
MY 2014 DODGE JOURNEY HAS NEVER BEEN IN ANY KIND OF ACCIDENT. ONE DAY I CAME OUT TO MY PARKED JOURNEY AND NOTICED THE HEADREST ON THE PASSENGER SEAT POPPED OUT OF PLACE. THE PLASTIC BRACKETS THAT LATCH TO THE METAL BAR BROKE. I CONTACTED DODGE TO MAKE THEM AWARE OF THE ISSUE AND SAID THERE WAS NOTHING THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207206May 13, 2019
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. WHILE DRIVING APPROXIMATELY 60 MPH ON A MAJOR HIGHWAY, THE VEHICLE STALLED CAUSING THE CONTACT TO CRASH INTO A BRICK WALL. THE DRIVERS SIDE AIR BAG DEPLOYED WITH FORCE HOWEVER THE FRONT PASSENGER SIDE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK PAINS, BODY PAINS, MUSCLE SPASMS IN THE LEFT ARM AND SCARRING TO THE LEFT ARM. THE FRONT PASSENGER SUSTAINED HEAD, MOUTH AND FACE INJURY DUE TO NO AIR BAG DEPLOYMENT. BOTH RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED AND A DEALER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AS THE VEHICLE WAS NOT PURCHASED FROM A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CRASH TO DETERMINE IF THEY MAY OPEN AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11207252May 13, 2019
AIR BAGS
AIR BAG LIGHT KEEPS TURNING ON WHILE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207259May 13, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE RANDOMLY WILL NOT START. BRAKES GO STIFF. ALL LIGHTS RADIO ETC WORKS, CAR JUST REFUSES TO START (IT IS NOT EVEN ATTEMPTING TO START) AFTER A FEW HOURS CAR WILL START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207293May 13, 2019
SERVICE BRAKES
ALL THESE VEHICLES HAVE SERIOUS BRAKE PROBLEMS , THEY HAVE TO BE REPLACE VERY OFTEN IF NOT YOU END UP IN AN ACCIDENT , I HAVE BEEN VERY CLOSE , IT'S THE COMPLETE BREAKING SYSTEM THAT'S BAD , JUST CHECK THE SERVICE RECORDS FOR THESE VEHICLES I AM SURE THERE HAVE BEEN MANY ACCIDENTS RELATED TO BRAKE ISSUES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206801May 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN TAKEN IN TO THE DEALER I WAS INFORMED THT THERE WAS A PROBLEM WITH THE ABS MODULE.IT WAS COROADED AND SHORTING OUT THE SYSYEM WHICH ALSO CONTROLS THE SPEED SENSORS AND TRACTION CONTROL SYSTEM. ON TUESDAY MAY 7TH I STARTED THE CAR AND THE SPEEDOMETER DID NOT REGISTER AND THE AUTOMATIC DOOR LOCKS DID NOT ENGAGE THE BRAKES ALSO HOPPED WHEN I TRIED TO SLOW DOWN OR STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206629May 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I'VE HAD MY THROTTLE BODY FAIL TWICE IN 8 MONTHS. BOTH WHILE DRIVING, IT CAUSES THE CAR TO NOT BE ABLE TO ACCELERATE. ALMOST WAS IN A HORRIBLE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206314May 8, 2019
ELECTRICAL SYSTEM
TAKATA RECALL DRAINING BATTERY. HAD THE FUSE BOX REPLCE HELP THE TRAIN GO FROM DEAD OVER NIGHT TO LAST 1.5 DAYS BEFORE IT DIE. CHANGED CLUSTER. BEEN IN TWO SHOPS 2000$ WORTH OF LOOKING FOR THE CAUSE AND ITS STILL UNKNOWN. IT DOES DRIVE IF IT STARTS NO LIGHTS ON. NEW BATTERY ALTERNATOR IS OK SURPERTINE BELT AND PULLY SYSTEM IS FINE...CURRENTLY AT L V AUTO ON WEST MOSEL ROAD IN PARCHMENT MI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205951May 7, 2019
POWER TRAIN
CAR TRANSFER CASE SPLIT IN HALF GOING DOWN HIGHWAY CALIPERS FROZE UP
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205979May 7, 2019
UNKNOWN OR OTHER
OVER THE LAST MONTH MY CAR WILL ALL OF A SUDDEN DIE WHILE I AM DRIVING IT. WHEN IT HAPPENS I LOSE POWER STEERING AND BRAKES. I AM NOT ABLE TO GET OUT OF TRAFFIC. MY VEHICLE WILL GO FROM 65 MPH TO 0 MPH IN SECONDS AND STOP WHERE I MAY BE. IT HAS HAPPENED NUMEROUS TIME ON THE HIGHWAY. THIS WEEK IT STARTED TO HAPPEN WHILE ON MAIN ROADS. WHEN IT HAPPENS THE CHECK ENGINE LIGHT WILL COME ON FOR A SHORT TIME AND THE CAR WILL CONTINUE TO TRY AND RESTART ITSELF BUT BY THE TIME I GET THE CAR TO MY MECHANIC THE CHECK ENGINE LIGHT IS OFF AND NOT DIAGNOSTIC CODES ARE FOUND. THE CAR IS UNSAFE TO DRIVE AND THE DEFECT IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206024May 7, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE, JERKED, BUCKED, AND THE ELECTRONIC STABILITY AND TRACTION CONTROL INDICATORS ILLUMINATED. THERE WAS ALSO A DRASTIC REDUCTION OF SPEED TO THE POINT THAT THE VEHICLE WOULD STALL AT ANY GIVEN MOMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND NOTICED MOISTURE, AND THAT THE ABS MODULE NEEDED TO BE REPLACED. THE DEALER (MAGUIRE CHRYSLER DODGE JEEP RAM OF SYRACUSE, 959 HIAWATHA BLVD W, SYRACUSE, NY 13204, (315) 487-6211) WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206090May 7, 2019
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT BUCKLE FAILED TO LOCK IN PLACE. THE VEHICLE WAS TAKEN TO GILLIS AUTO CENTER (LOCATED AT 180 W HULBERT RD, SHELTON, WA 98584, (360) 426-5585) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 26,448.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205920May 6, 2019
STEERING
I STARTED MY 2010 DODGE JOURNEY AND WAS DRIVING DOWN THE INTERSTATE. I BEGAN TO GO AROUND A SHARP CURVE AND REALIZED I HAD LOST ALL POWER STEERING. THIS ALMOST RESULTED IN A CRASH INTO ANOTHER VEHICLE AND THEN ALMOST A BARRICADE. THANKFULLY I WAS ABLE TO SOMEWHAT GAIN CONTROL OF THE VEHICLE. MY WIFE AND 10 MONTH OLD BABY WERE ALSO IN THE VEHICLE. I LATER LEARNED THAT THE POWER STEERING RETURN LINE HAD RUPTURED. I WOULD CONSIDER THIS A ISOLATED INCIDENT AND NOT A VEHICLE PROBLEM IF THERE WASN'T ALREADY A RECALL FOR OTHER DODGE JOURNEYS WITH THE EXACT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205557May 3, 2019
ELECTRICAL SYSTEM
2010 DODGE JOURNEY WITH 20K MILES, HORN GOES OFF RANDOMLY, SITTING IN GARAGE OR DRIVEWAY, IDLE, NOT RUNNING. KEY FOBS ARE ON THE KITCHEN COUNTER. HORN BEEPS 1 - 3 TIMES, NOT STEADY OR UNIFORM. I'VE HAD IT AT THE DEALERSHIP 5X, THEY CAN'T FIND ANYTHING WRONG AND OF COURSE IT DOESN'T HAPPEN THERE. THEY'VE REPLACED THE WIRING HARNESS FROM DOOR TO DASH ON DRIVERS SIDE AND PUT A HEAT SHRINK TUBE ON A WIRE + DIAGNOSTICS FOR $1,000. I FIND SIMILAR COMPLAINTS ON THE WEB BUT NO RESOLUTIONS. THE DODGE "STAR" TEAM AND THEIR CUSTOMER CARE LINE HAVE NOT BEEN ABLE TO HELP AT ALL. (ZEIGLER DODGE IN DOWNERS GROVE, IL.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205229May 2, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO CRANK. THE DRIVER HAD TO SHIFT THE GEAR INTO NEUTRAL TO START THE VEHICLE, WHICH DID NOT ALWAYS WORK. MITCHELL AUTOMOTIVE (1522 US-45 ALT, WEST POINT, MS 39773, (662) 494-4344) WAS NOTIFIED AND DIAGNOSED THAT THE NEUTRAL SAFETY SWITCH/NEUTRAL RANGE SENSOR FAILED TO FUNCTION. AN INDEPENDENT MECHANIC WAS CONTACTED FOR FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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