Dodge Grand Caravan Complaints (2018)

271 consumer complaints on file.

#11488256October 6, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The driver side sliding read door is stuck in the lock position. The door is unable to be opened manually in case of an emergency. This is a known problem with these vans and it is a safety issue. To fix this problem a part needs to be replaced, the "door lock actuator", which is costly. This should be fixed by the manufacturer as it can be dangerous if my family is stuck because of an accident and there is no way to force the door open. This problem could also happen to the sliding door. I have small children and I worry about this issue. My van only has 64,000 miles and I bough the vehicle used just six months ago. Prior to the failure the door would make a buzzing sound and seem to struggle to close. There should at least be a way to operate the door manually for safety reasons and that is not the case. This is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487576October 3, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Power control module or Totally Integrated Power Module(TIPM) is giving multiple faulty codes. Car would not turn off(even when key is taken off) some times can not be put into gears. I'm afraid and concerned that vehicle could derail and not respond correctly. Veicle has been inspected by mechanics but failed to locate problem. An schedule has been made at Dodge dealership for Octuber 10. They will charge $160 just to inspect. Vehicle VIN # not included in the recalls with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487530October 2, 2022
ELECTRICAL SYSTEM
every time I unlock the door or lock it it makes this loud buzzing noise,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487057September 29, 2022
STRUCTURE:BODY
Left side passenger door stuck and will not open. Minivan was manufactured 12-2017 according to door sticker information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485297September 19, 2022
SEATS
The front seat passenger headrest broke open (the back of the headrest separated from the front which should only happen in a rear end collision) without cause. It appears to be a known problem with this seat headrest as noted on other Dodge vehicles which have recalls. If somebody was sitting in the sit when this happened, it would have resulted in a head and neck injury. The 2018 Dodge Caravan should also be on the list of having AHR (Active Headrest Restraint) system that is malfunctioning. This happened on September 5, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477893August 6, 2022
STRUCTURE:BODY
The sliding rear passenger door (on the driver’s side) will not open. It happened without warning; after some internet research, it appears that is a frequently occurring issue with models of Dodge Grand Caravans. I’m the event of an emergency the side door panel would be difficult to escape. I have yet to take it a repairman for evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476085July 27, 2022
UNKNOWN OR OTHER
Passenger sliding door alternates from locking and cannot open to will not lock. This is a safety issue when trying to extricate my great grandchildren from their car seats!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475742July 25, 2022
UNKNOWN OR OTHER
Around February 2022 the passenger side sliding door on our 2018 Dodge Caravan began making a buzzing noise when we locked and unlocked the door. It made this buzzing noise for a few months, until eventually it made no sound at all and was stuck in the lock position. We were not able to get it out of the lock position and cannot open the door. This is problematic because this is the side of the van our kids exit to go to school. It's not safe for them to exit on the driver side of the vehicle due to traffic. It's also problematic if we need to exit the passenger side door during an accident if the driver side doors and hatch are inaccessible. There were no warning lamps or messages associated with this problem. On July 25, 2022 a mechanic identified the issue and indicated the door lock actuator needs to be replaced at a cost >$500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472691July 7, 2022
STRUCTURE:BODY
2018 Dodge Caravan (52,000 miles) Rear sliding passenger door will not open under any circumstances. Door is in locked position and cannot be opened manually from the outside or inside of vehicle. Door will not open electrically with the key fob or the overhead console button. Door actuator is frozen in the locked position. If passenger in rear seat on passenger side had to get out of vehicle in an emergency they would have to exit using another door. It is my understanding that Chrysler is aware of potential safety issues with this situation occurring and I have seen several class action lawsuits regarding this online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470780June 23, 2022
ELECTRICAL SYSTEM
Rear passenger door is stuck in closed position. No way to override actuator to allow door to open. This is an for the rear passenger in the event they need to exit that door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466632May 30, 2022
STRUCTURE:BODY
The sliding door will not unlock and can not be opened from the interior or exterior. There is an extended warranty covering 2015 through 2017 Dodge Grand Caravans but it does not cover 2018 or newer models even though it is the same design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466072May 25, 2022
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2018 Dodge Grand Caravan. The contact stated his wife had locked the vehicle and while attempting to unlock the driver's side sliding door the next day, the door failed to unlock. The contact's wife attempted to unlock the door using the key fob and manually from the inside and the outside however, the door failed to unlock. The vehicle was taken to the dealer where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 59,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464709May 15, 2022
ENGINE
My 2018 dodge grand caravan had a check engine light come on indicating a cylinder 2 misfire. I took it to my dealership to find out If it was just the spark plugs. After multiple days of back and forth calls they informed me it was the cylinder head it's self and that the cost would be around $3700 to fix if warranty chooses not to cover the repair. My child is wheelchair bound and we have been forced to cram into a small dodge dart until warranty department clears the repairs. I have already turned in all the service paperwork showing all services have been done on time. It only has around 75000 miles on it, it's never been in an accident, and has always been maintained. After extensive searches on the internet it has been an ongoing issue with the 2013 -2018 dodge grand caravan models cylinder heads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464469May 13, 2022
AIR BAGS
The airbag is malfunctioning and sending aa fault to the dashboard. My safety is at risk because if I’m in a accident and the airbags might not deploy. The problem has not been confirmed by a dealer yet or inspected by the manufacturer. Yes the warning lamp appeared 48 hours ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461535April 20, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
Sliding side door on drivers side is locked and unable to get in or out of door. Carry 4 grand children in back and they could not be removed from side door in an emergency. Cannot unlock by key fob or manually. Vehicle has 46000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461213April 18, 2022
UNKNOWN OR OTHER
Both sliding doors started making buzzing sounds when they were locking or unlocking. Then they would open halfway and then suddenly close- when it closed it would not reopen and we could not exit the rear of the van. I had to wait a month to get it into the dealership, now they are saying that it will be at least a week to figure out what is wrong with the vehicle???? I have read numerous other complaints online regarding this very problem, please have it addressed!!! This has been going on for over a month. It is currently at the dealership for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459242April 1, 2022
UNKNOWN OR OTHER
My 2018 dodge grand caravan drivers side rear sliding door stopped opening 2 weeks ago without warning. It is stuck in a locked position and cannot be unlocked by overhead button, manually, interior door button, key fob or outside handle. This is a huge safety issue in case of emergency where my children would not be able to get out of the car. Upon investigation, this is a known, huge problem with these vans. This is a very expensive and unsafe problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458564March 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driver side sliding door will not open. Is locked and can not use this door to enter or exit the van. We bought this 2018 Dodge Grand Caravan about 2 years ago only had this car for 2 years doors been stuck for 1 year I would say. It just stopped working one day!!! We have 2 disabled children and if something happens our children can not get out . There have been alot of complaints on this!! Why hasn’t anything been done?? . My one child is not able to understand if he needs to get out another way. My other child climbs in from the back hatch back . or over the front seat to the back! Come on enough fix my door. I should not have to put out thousands of dollars to fix something that has been a known problem. Shame on dodge For not fixing a problem where they put lives in danger!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458463March 26, 2022
UNKNOWN OR OTHER
Sliding passenger lock makes a loud buzzing noise when the door is locked. The door seems sluggish and not comfortable with operation. Door locks how ever buzzes when locked by switch and auto locking when operated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458057March 23, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Dodge Caravan. The contact stated while getting into the vehicle, the passenger’s side sliding door would not open. The door was unable to unlock completely. There was no warning light illuminated. The vehicle was not taken to the dealer or diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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