Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#739819January 23, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT AND TENSIONER WAS PREVIOUSLY REPLACE ON 05/27/1999 (MILEAGE:63959) BY DEALER AT A COST OF $163. THE TENSIONER HAD BROKEN AND THE VEHCLE HAD TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739842January 23, 2001
SUSPENSION:FRONT:MACPHERSON STRUT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
EXCESSIVE WEAR AND TEAR ON THE PADS AT 13,000 MILES. THE SERVICE DEPT FAILED TO INSPECT WHEELS AND BRAKES. THEN AT 28,000 MILES A TOTAL BRAKE FAILURE OCCURRED. ADDITIONALLY, A STRUT IS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739847January 23, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS WOULD COME ON AND SHUT OFF INTERMITTENTLY WHILE DRIVING. THIS FIRST HAPPENED IN AUGUST OF 1998. I BROUGHT VEHICLE TO "MACK DODGE" ON 8/31/98 , DEALER REPLACED MALFUNCTIONING "MULTI SWITCH" PART NUMBER CMC 05012382AA. I NOTICED WIPERS PERFORMING INCORRECTLY IN NOVEMBER, 2000. I SPOKE TO A SERVICE REPRESENTATIVE AT MACK DODGE AND WAS TOLD THE PRIOR REPAIR WAS ONLY GUARANTEED FOR 12 MONTHS OR 12,000 MILES. ON JANUARY 21, 2001 I WAS DRIVING THE VAN WITH MY FAMILY IN THE RAIN AND THE WIPERS STOPPED. I HAD TO PLAY WITH THE SWITCH TO GET THEM TO RESUME WORKING. I STRONGLY FEEL THAT THIS IS A VERY UNSAFE CONDITION , WHICH WAS NEVER CORRECTED PROPERLY WHILE THE VAN WAS COVERED UNDER THE 3 YEAR/ 36,000 MI. WARRANTY. MACK DODGE IS LOCATED ON ROUTE 37 EAST, TOMS RIVER, N.J. PHONE: 732-349-7474 . THANK YOU FOR RESEARCHING THIS PROBLEM AND ADVISING ME OF MY OPTIONS IN HAVING THIS RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739854January 23, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
MY BRAKES HAVE BEEN SQUEAKING AND GRINDING SINCE ABOUT A MONTH AFTER WE BOUGHT THE CAR BRAND NEW. I HAVE HAD THE VAN INTO THE DEALERSHIP NUMEROUS TIMES WITH COMPLAINTS ABOUT IT AND ONLY ONCE, AFTER MY BRAKE WARRANTY EXPIRED DID THEY FEEL THE NEED TO INFORM ME THAT THE FRONT BRAKES WERE SHOT AND THE MASTER CYLINDER FOR THE BACK BRAKES WAS DEFECTIVE DUE TO A LEAK. IT HAS NOW BEEN ABUT TWO MONTHS SINCE THE NEW BRAKES WERE PUT ON AND WE HAD THE VAN IN AGAIN FOR THE SAME PROBLEMS. THIS TIME THE DEALERSHIP TOLD US THERE WAS A LARGE BUILDUP OF METALLIC RESIDUE WHICH WAS CAUSING THE PROBLEM. THEY REPLACED THE FRONT BRAKE PADS AGAIN AT NO CHARGE BUT NOEW, A WEEK TO THE DAY LATER, MY BRAKES ARE STARTING TO SQUEAK AGAIN. MY WARRANTY ON THIS VAN IN GENERAL IS ALMOST UP. I WANT TO MAKE SURE THAT THIS PROBLEM AS WELL AS THE OTHER MINOR ONES I HAVE WITH THE VAN ARE CORRECTED ONCE AND FOR ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878776January 23, 2001
SEAT BELTS:INTEGRATED CHILD SEAT
INTEGRATED CAR SEAT CHEST HARNESS DOESN'T RESTRAIN, TIGHT UP AGAINST CHEST. WARRANTY DOESN'T COVER AFTER 36,000. CONSUMER HAS TO COVER COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878826January 23, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKING DISTANCE IS NOT WHAT IT SHOULD BE, MOSTLY WHEN APPLYING BRAKES AT SPEEDS OF 60-65 MPH. TOOK VEHICLE INTO DEALER AT LEAST 6 TIMES, DEALER COULD NOT REMEDY PROBLEM. *AK THE BRAKES MALFUNCTIONS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878805January 23, 2001
TIRES:TREAD/BELT
GOODYEAR, CONQUEST TIRES, ORIGINAL EQUIPMENT, TIRE SIZE P215-65-R15, DOT # IS M6VFHKDR128. THERE WAS TREAD SEPERATION ON 3 OF 4 TIRES, TIRES HAVE LESS THAN 50 THOUSAND MILES ON THEM, ONLY REAR RIGHT TIRE DID NOT SEPARATE, CONTACTED GOODYEAR DEALER, AND CONSUMER HAD TO PAY FOR ALL 3 NEW TIRES.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878736January 22, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ABOUT 18 MPH VEHICLE STALLED WITHOUT A PRIOR WARNING, JUST QUIT WORKING. WHEN LIFTED UP BY TOW TRUCK COULD SEE PART OF TRANSMISSION WENT OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878426January 18, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER WAS DRIVING AT APPROXIMATELY 25MPH ,HEARD A MUFFLED EXPLOSION WHICH WAS CAUSED BY TRANSMISSION THAT HAD LOCKED UP, RESULTING IN VEHICLE STALLING ON RAILROAD TRACK. THERE WAS NO INDICTATION OR PRIOR WARNING OF FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878449January 18, 2001
SUSPENSION:FRONT
WHEN ACCELERATING AT 45 TO 70 MPH VEHICLE VIBRATES BADLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739509January 17, 2001
STEERING:HYDRAULIC POWER ASSIST:PUMP
POWER STEERING BELT COMES OFF WHEN DRIVING THROUGH SNOW GREATER THAN 6 INCHES IN DEPTH. CAUSED SUDDEN LOSS OF POWER STEERING AND LOSS OF VEHICLE CONTROL. TECHNICAL BULLETIN FROM REPAIR SHOP INDICATES THAT THE TENSIONER ARM ON THIS MODEL IS DEFECTIVE (INSUFFICIANT TENSION TO KEEP BELT ON), AND THAT IT NEEDS A SNOW SHIELD. SNOW UNDER VEHICLE GETS PUSHED INTO BELT ASSEMBLY CAUSING BELT TO FALL OFF. TECHNICAL BULLETIN INDICATES THE CORRECTIVE PROCEDURE (STRONGER TENSIONING ARM AND SNOW SHIELD) WILL BE COVERED ONLY IF VEHICLE IS UNDER WARRANTY. FOR QUESTIONS, PLEASE USE E-MAIL ADDRESS. THE WORK PHONE LISTED WILL ONLY BE CURRENT UNTIL 01/24/00. NEW WORK PHONE IS UNDETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739512January 17, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT THROWN OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739560January 17, 2001
TIRES
TODAY I HAD A FLAT TIRE, WHICH IS REALLY NOT A BIG DEAL. I TOOK THE CAR TO A TIRE DEALERSHIP TO HAVE IT REPAIRED. IMAGINE MY SURPRISE WHEN I THEY SHOWED ME THAT 3 OUT OF 4 OF MY TIRES (WITH ONLY 11,000 MILES ON THEM) WERE SEPARATED NEAR THE INSIDE RIM OF THE WHEEL! IF IT WASN'T FOR THE NAIL THAT PUNCTURED MY TIRE AND FLATTENED IT, MY FAMILY AND I WOULD BE DRIVING ON FREEWAYS WHILE THE TIRES WERE JUST WAITING TO EXPLODE! *AK (TIRESIZE: 215/65 15)( DOT NUMBER: TIRE SIZE: 215/65 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739563January 17, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE VEHICLE COMES TO A STOP THE TRANSMISSION JUMPS AND THEN THE VEHICLE DIES. THIS ONLY HAPPENS WHEN THE VEHICLE IS IN THE FIRST GEAR. ONCE THE VEHICLE SHIFTS OUT OF FIRST GEAR IT DOES NOT HAVE ANY PROBLEM WITH SHIFTING. HOWEVER WHEN THE VEHICLE BEGINS TO DOWN SHIFT WHEN IT COMES TO A COMPLETE STOP AS THE TRANSMISSION SHIFTS TO FIRST GEAR IT BEGINS TO JERK, HESITATE AND THEN THE ENGINE DIES. THIS PROBLEM ALSO EXISTS IN REVERSE, OVERDRIVE, THIRD GEAR & LOW GEAR. THE TRANSMISSION WAS REPLACED BY THE DEALER AT 26000 MILES. I SERVICED THE TRANSMISSION EVERY 25000 MILES THEREAFTER. WITH ONLY 58000 ON THE "NEW" TRANSMISSION THE TORQUE CONVERTER AND FRONT PUMP HAVE FALLEN APART. IS THERE ANYTHING ON THIS VEHICLE THAT IS NOT A PIECE OF JUNK? OTHER PARTS REPLACED ARE AS FOLLOWS: WATER PUMP, BOTH FRONT DOOR SEALS, TURN SIGNAL ARM, DRIVERS SIDE VISOR, BOTH FRONT STRUTS, BOTH REAR SHOCKS, FRONT BRAKES HAD TO BE REBUILT, A COMPLETE REAR BRAKE JOB (DRUMS,WHEEL CYLINDERS,SPRING KIT & SHOES),FAN SWITCH RESISTER IS GOING BAD, ANTIFREEZE LINES GOING TO REAR HEATER CORE, BOTH OXYGEN SENSORS, BOTH SIDE DOOR POWER LOCK MECHANISMS,SPARK PLUGS ONCE BY THE DEALER AND MOST RECENTLY ME, A COMPLETE FUEL SYSTEM POWER FLUSH BY THE DEALER,BATTERY,FAN RELAY SWITCH(RECALL), AND THE VAN IS CURRENTLY ON ITS THIRD TRANSMISSION, BELT TENSIONER,PASSENGER SUN VISOR, SERPENTINE BELT, (,PCV & AIR) FILTERS ARE REPLACED EVERY YEAR & THE FUEL FILTER EVERY TWO YEARS. THE EMERGENCY BRAKE HAS NOT WORKED FOR OVER TWO YEARS. IT IS BEING REPLACED TODAY. THE DEALER ALSO RECOMMENDED ANOTHER FLUSH OF THE FUEL RAILS AND TO CLEAN THE THROTTLE BODY ASSEMBLY. LEST I FORGET THE ABS RELAY/SOLENOID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559003January 16, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER RECEIVED RECALL 00V268 AND WENT TO THE DEALER TO HAVE REPAIRS COMPLETED, HOWEVER THE DEALER STATED THAT THE FUEL TANK WOULD HAVE TO BE REPLACED BEFORE THE RECALL COULD BE COMPLETED DUE TO THE FUEL TANK BEING WARPED, CONSUMER FEELS THE DEALER SHOULD BE RESPONSIBLE FOR THE FAULTY FUEL TANK. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739487January 16, 2001
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILURE PREMATURE WEAR OF HEAD GASKET WHICH STARTED LEAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878206January 16, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER'S SIDE SEATBELT WILL NOT STAY BUCKLED, INSIDE OF PLASTIC CAME OUT WITH BUCKLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877854January 10, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
DEFECTIVE FUEL RAIL LEAKED, CAUSING A FUEL LEAKAGE WHICH MAY RESULT IN A FIRE. DEALER REPLACED FUEL RAIL UNDER WARRANTY. CURRENTLY,THERE IS ANOTHER FUEL LEAK DUE TO FUEL RAIL, AND POSSIBLY "O" RINGS. WILL BE TAKING TO DEALER. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739070January 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WIFE AND 2 CHILDREN WERE DRIVING DOWN HIGHWAY AT 45 MPH, HEARD CLUNK, COASTED TO SIDE OF ROAD WHERE TRANSMISSION GEARS AND PARTIAL SHAFTS FELL INTO ROAD FROM APPROX. 4" HOLE IN TRANSMISSION CASE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877714January 9, 2001
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS REAR ENDED. UPON IMPACT, LATCHES ON REAR SEAT MOVED, CAUSING SEAT TO GO FORWARD. DEALER HAS INSPECTED VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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