Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11518547April 23, 2023
ENGINE
Cylinder 2 misfire on V-6 engine. van has 66,000 miles. run good. appears there are no air or fuel leaks. Dodge dealer in our town went out of business. No dealer for 40 miles. Car belonged to my parents for 3 years prior and they never had any problems. Van has been serviced regularly. shouldn't there be a recall on this. google is loaded with the same complaint and it says probably a bad head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518480April 22, 2023
POWER TRAIN
Car transmission default
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518310April 21, 2023
SEATS
The driver's side headrest popped forward. OK one day, then when I got in the car the next it was popped forward pushing it against the back of my neck (thinking it was 4/14/23). Looks like the plastic hooks, or plastic parts just broke. I'm 75 years old, 6"3" tall. Very uncomfortable. I am very happy that the thing didn't explode when I was driving the car. I thought my 2014 Grand Caravan was a safe car. Have less than 128,000 miles on the car. Took it to the local Dodge dealer in Whiteville today (4/21/2023), and was told by the service manager that I was responsible for fixing it (at minimum part would cost $135 + tax, then installation - OR MORE). Told it was a common occurrance. BUT IT WAS ON ME. I have not had any wrecks, speeding tickets, or any bump ups. Now I no longer feel safe in this car. NO WARNING LIGHTS CAME ON. I would like responsible parties from Chrysler Motorrs to inspect my car. Planning on zip tying the other headrests for fear of it blowing up too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518338April 21, 2023
ELECTRICAL SYSTEM, STEERING, ENGINE
In October 2022 I was driving down a residential road and slowed to turn into a parking lot and all power was lost. Was able to safely maneuver car and stop in parking lot. Put car in park, turned off the ignition. Restarted car, seemed ok. Mechanic said nothing was wrong. Now it’s happened twice more (April 14th and 17th, 2023). Once when trying to accelerate and merge onto a highway, once when slowing down to turn into a driveway. Both times the van just seemed to shut down and lose power. Steering became very difficult. Both times van restarted and continued driving after the incident. Waiting on word from mechanic to see what may be wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518359April 21, 2023
SEATS
While I was driving, I was hit in the back of the head causing me to get dizzy. I thought someone was in my van and punched me. I slammed on my brakes and jumped out. No one was in there. It was my headrest that deployed. I didn’t know that a headrest deploying was a thing. I noticed a small plastic piece on my seat. After looking at the headrest, it’s visibly broke. I have a migraine headache, left side neck pain, and have to drive with my seat back further as to not have my head tilted forward when driving. Had I been going faster this could have no doubt caused an accident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11517886April 19, 2023
UNKNOWN OR OTHER
My rear sliding back van door stopped working on 4/18/2023. It switched to the locked position and cannot be opened manual or by any of the buttons on the van. There was a recall for this but for some reason my van was not included. The dealer said to have the recall attached to my vin so the issue can be fixed. It is a safety problem because I have 4 young kids in car seats that ride in the back and if there’s an emergency it is not easy to get to them or get them out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517942April 19, 2023
STRUCTURE:BODY
Both sliding doors on my dodge caravan stop locking/unlocking. The driver side door stopped working while in the locked position and the door will not unlock from inside or outside of the vehicle. This is a safety hazard, especially while having kids in the back and the door will not open at all. I have read online that this is a common issue, but is not a recall. This should be a recall since the door just stopped working. What happens when both stop working in a vehicle and the person has no way to get people out of the back, especially if it is used as a handicapped vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517358April 17, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517364April 17, 2023
SEATS
Drivers side heat rest deployed sitting still. Plastic holding metal strike pin broke. Luckily no one was in the drivers seat. I just got out of it a few minutes before it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517211April 15, 2023
UNKNOWN OR OTHER
The driver and passenger side slide door when turn the child safety lock on the door can still be opened by children by the door button beside the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517062April 14, 2023
FUEL/PROPULSION SYSTEM
While driving down the highway, my vehicle suddenly went to full throttle. Shocked me so that I held the brake pedal down as hard as I could to keep from rear ending the car ahead of me. After several hundred yards, my van dropped back to idle. Checked and found out this had been a problem with Chrysler vehicles in the 2015 -2016 models. My vehicle has 50,000 + miles on it. Checked with Davis-Moore, my dealer, and they know nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516864April 13, 2023
STRUCTURE:BODY
both of my side sliding door won't open, unlock or lock. This puts family in me at risk in case of a accident or something we wouldn't be able to get. Out of nowhere they just stop working first one door gave out and now the other and I been searching not the only one with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516891April 13, 2023
STRUCTURE:BODY
Interior driver's side door latch cable frayed causing a malfunction to not allow the door to properly close. Had to replace the door latch cable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516962April 13, 2023
ELECTRICAL SYSTEM
Passenger side sliding door, erratic actuator which eventually fails and door will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516640April 12, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Electrical system-intermittent failure. While driving or idling, the vehicle will randomly shut off. The vehicle has turned off randomly while being driven down the road with little to no warning, even while operating at high speed. When this happens, you are also left without power steering, ABS brakes, fuel pump, and literally anything that operates electrically. Sometimes it will turn right back on without the operator taking any action, but this is not always the case. There have also been times when it is not able to be turned back on for 20+ minutes. When it shuts down, power doors and windows are also inoperable and the side doors and back hatch cannot be opened either by pushbutton or manually, which compounds the risk of a serious collision with that of entrapment. This is especially dangerous given that they are a popular choice for families with children-like mine. My mechanic cited the problem as being the TIPM and said that this problem is endemic with these vans. A cursory internet search confirmed his claims. There are far too many anecdotes of people driving 80mph down the highway and all of a sudden having their vehicle stop operating completely while they are traveling at high speeds. This is a fatal accident (and huge products liability lawsuit) waiting to happen. A recall is absolutely imperative. My vehicle is available for assessment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516773April 12, 2023
ENGINE
Misfire cylinder 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516524April 11, 2023
ENGINE
WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON. THE ENGINE IDLE WAS ROUGH. I CHECKED THE CODE AND IT WAS A MISFIRE IN CYLINDER #2. I HAD THE SPARK PLUGS CHANGED AND THE VAN STILL IDLED ROUGH AND CHECK ENGINE LIGHT CAME BACK ON. IT LOSES POWER ON ACCELERATION. I HAD A MECHANIC LOOK AT IT AND THEY FOUND A DEFECTIVE VALVE GUIDE IN THE CYLINDER. THEY STATED THIS IS A COMMON PROBLEM WITH THIS ENGINE. HE SAID IT IS A COMPRESSION ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516233April 10, 2023
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516363April 10, 2023
SEAT BELTS
The passenger’s side rear (back row) seatbelt locking retractor will not retract. The seatbelt is not usable as it remains extended. The vehicle was not in an accident. This puts passengers at risk due to not being able to be properly secured in the seatbelt. The problem has not been looked at by a service center. The product has not been inspected by police or and insurance agent Etc. No warning lamps or messages appeared as a result of the malfunction and I first became aware of this problem about 2 weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516187April 9, 2023
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE:BODY
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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