Chrysler Town and Country Complaints (2003)

245 consumer complaints on file.

#11694890October 21, 2025
ENGINE, ELECTRICAL SYSTEM
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replaced and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675921July 24, 2025
ELECTRICAL SYSTEM, SUSPENSION
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613583September 9, 2024
ELECTRICAL SYSTEM
Quit starting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539482August 18, 2023
ENGINE, STEERING, WHEELS
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405424March 29, 2021
UNKNOWN OR OTHER
VEHICLE POOR DESIGN ON THE ALTERNATOR BRACKET. CAN'T FIND A BRAND NEW PART AND EVERY USED PART I FIND IT HAS THE EXACT SAME BREAK IN THE SAME SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242148August 6, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR. A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164902January 7, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SOMETIMES THE TAILGATE AFTER OPENING WILL IMMEDIATELY CLOSE AND THERE IS NO WAY TO STOP IT. THEN IT WON'T STAY OPEN. THE LEFT SIDE SLIDING DOOR DOESN'T OPEN WITH REMOTE AND THE REMOTE LOCK/UNLOCK DOESN'T WORK. I HAVE TALKED TO SEVERAL PEOPLE WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLE (SAME YEAR). SOMEONE COULD GET CRUSHED BY THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083417April 5, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT HEARD AN ABNORMAL RUMBLING NOISE WHILE SHIFTING GEARS. PRIOR TO THE FAILURE, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS AND REFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055352December 18, 2017
AIR BAGS
PLEASE NOTE THAT MY MOTHER'S AIRBAG DETONATED ON IT'S ON WHILE SHE WAS DRIVING HOME. SHE HAD BROUGHT THE VEHICLE IN TWICE AS YOU CAN SEE FROM THE ATTACHED DOCUMENTATION. GANDRUD AND CHRYSLER ARE REFUSING TO REPAIR THE FAULTY AIR BAG. MY MOTHER'S CAR IS NOT DRIVE-ABLE WITHOUT A HORN PER OUR UNDERSTANDING AND A DANGER TO HER WITHOUT SAID AIR BAG. WE NEED YOUR HELP AS THESE SEEMS TO BE SUCH AN INJUSTICE ESPECIALLY WHEN SHE IS NOT GOING AFTER THEM FOR DAMAGES TO HER FOR BEING WHIPPED AROUND IN HER CAR. SHE JUST WANTS HER CAR REPAIRED AND THE DEFECTIVE AIRBAG REPLACED. WE PRAY YOU CAN HELP US GET ANSWERS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10917404October 19, 2016
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJURIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSY
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
1
#10905138September 9, 2016
ENGINE
I PURCHASED THE VAN FROM A PRIVATE OWNER 2 HOURS PRIOR TO THIS HAPPENING. HE TOLD ME IT OVERHEATS SOME. I CALLED MY CHRYSLER MECHANIC IN MT. VICTORY, OH AND ASKED HIM IF HE COULD LOOK AT HIM. HE TOLD ME TO BRING IT DOWN. I WAS TRAVELING ABOUT 35MPH ON ST RT 31 S AND IT STARTED OVERHEATING. I PULLED OVER AND TURNED IT OFF. SMOKE WAS COMING FROM UNDER THE HOOD. I WAS CALLING FOR A TOW AND I HEARD THE SOUND OF FIRE CRACKLING AND SMOKE WAS COMING THROUGH THE VENTS. I IMMEDIATELY GOT OUT OF THE VAN AND TOLD THE PERSON I WAS TALKING TO I NEEDED TO CALL 911 BECAUSE IT SOUNDED LIKE THE VAN WAS ON FIRE. FLAMES AND HEAVY SMOKE STARTED SHOOTING OUT FROM UNDER THE DRIVER'S SIDE OF THE HOOD. I HAD CALLED 911. THE HARDIN COUNTY SHERIFF'S DEPT, OHIO STATE HIGHWAY PATROL, KENTON FIRE DEPARTMENT, AND BKP AMBULANCE SERVICE ARRIVED. I SMELLED SO BAD OF SMOKE AND WAS SHAKEN UP BUT THANK GOD I GOT OUT OF IT BEFORE IT BECAME ENGULFED IN FLAMES!!! IT GOR SO HOT THAT ANYTHING PLASTIC AND RUBBER UNDER THE HOOD MELTED. THE DRIVER'S SIDE MIRROR EVEN MELTED!!
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10872127June 2, 2016
AIR BAGS
THE AIRBAG DID NOT INFLATE WHILE THE VEHICLE RAN OFF THE HIGHWAY AND INTO A DITCH AND OVER TURNED ONTO THE PASSENGER SIDE, THEN CAME BACK UPRIGHT ON IT'S TIRES. THE PASSENGER WAS SERIOUSLY INJURED, HE LATER DIED AS A RESULT OF HIS INJURIES SUSTAINED IN THE ACCIDENT. SEE ALSO ODI 10917404. *DSY ...UPDATED 12/11/17 *BF *TR *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10850721March 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS SPORADIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849807March 15, 2016
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE LIFTGATE WINDOW EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 290,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747641August 10, 2015
UNKNOWN OR OTHER
I CAN NOT START THE CAR RIGHT UP WHEN I PUT KEY IN IGNITION. I HAVE TO WAIT UNTIL THE SECURITY LIGHT GO OFF. NOW IT IS GETTING HARDER AND HARDER TO START....SOMETIMES I HAVE TO WAIT BETWEEN 1 AND 2 HOURS BEFORE IT DECIDES TO START UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732427July 7, 2015
STEERING
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE POWER STEERING MADE A LOUD WINDING NOISE AND LOCKED UP. THE CONTACT STATED THAT THE ISSUE ONLY OCCURRED IN INCLEMENT WEATHER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672182January 13, 2015
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN DRIVING AT NIGHT, THE HEADLIGHT BEAMS WERE VERY DIM AND THE ROAD VISIBILITY WAS VERY POOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659286November 19, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE BATTERY HAD TO BE JUMPED IN ORDER FOR THE VEHICLE TO RESTART. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BATTERY AND ALTERNATOR. THE BATTERY AND ALTERNATOR WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631527September 8, 2014
SERVICE BRAKES
AUGUST 25, 2014 MY FATHER WAS DRIVING HIS 02 CHRYSLER TOWN AND COUNTRY 2WD 3.3L FLEX. WHEN THE BRAKE PEDAL STARTED GOING LOWER AND LOWER TELL THE WAS NO BRAKE PEDAL JUST WENT TO THE FLOOR HE MADE IT HOME THANK GOD! AND HE TOLD ME I STARTED LOOKING FOR LEAKS NO LEAKS ANY WERE L. I CHANGED THE MASTER CYLINDER, BY THE NEXT DAY AIR WAS BACK IN THE SYSTEM SO IV HAD CALIPERS SUCK AIR WITH OUT LEAKING BEFORE SO I CHANGED THEM STILL THE SAME PROBLEM, SO I LOOKED THAT PROBLEM UP ONLINE FOUND TONS OF PEOPLE WITH THE SAME PROBLEM, MOST OF THE DISCUSSIONS ENDED WITH THE PEOPLE REPLACING THE HYDRAULIC CONTROL UNIT FIXES THE PROBLEM. WELL I LOOK ONLINE FOR A CONTROL UNIT AUTO STORES DO NOT HAVE DEALER SHIPS DO NOT HAVE THIS PART MOPAR CAN NOT FIND BECAUSE IT DON'T EXIST NO MORE. SO NOW IM STUCK WITH AN UNSAFE VEHICLE TO DRIVE AND NO REPLACEMENT PARTS OR RECALLS THIS SHOULD BE A RECALL THESE VEHICLES ARE UNSAFE TO DRIVE ON THE ROADS AND THERE IS NO REPLACEMENT PARTS. IM SURE THERE ALREADY HAS BEEN ACCIDENTS FROM THIS PROBLEM AND THE LONGER THEY WAIT TO RECALL IT THE MORE THERE WILL BE AND THEY COULD BE DEADLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627636August 22, 2014
EXTERIOR LIGHTING
AS I WAS DRIVING (AT NIGHT) MY HEADLIGHTS WENT COMPLETELY OFF FOR APPROXIMATELY 3SECONDS--I SLOWED DOWN BECAUSE I COULDN'T SEE A THING. IT WAS PRETTY SCARY, BUT I HANDLED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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