Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11291515December 27, 2019
SEATS
HEADREST EXPLODED WITH BROKEN PIECES SITTING IN MY DRIVEWAY. VAN WAS SITTING IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291406December 26, 2019
SERVICE BRAKES, ENGINE, STEERING
MY VEHICLE WILL SHUT OFF WHILE I'M DRIVING. IT'S BEEN AN ONGOING ISSUE. THERE ARE NO LIGHTS THAT COME ON, ON THE DASHBOARD THAT INDICATE ANY ERROR, EXCEPT THE ANTILOCK BREAK LIGHT WILL OCCASIONALLY LIGHT UP. I COULD BE DRIVING SLOW OR FAST, IT MAKES NO DIFFERENCE, IT WILL JUST SHUT OFF, AND THE POWER STEERING AND BRAKES LOSE POWER AND DON'T WORK. THIS IS VERY DANGEROUS AND CAN EASILY CAUSE AN ACCIDENT. I HAVE DONE SOME RESEARCH ONLINE AND HAVE ALSO SEEN THIS EXACT SAME PROBLEM WITH HUNDREDS UPON HUNDREDS OF OTHER CONSUMERS WITH THE SAME MAKE AND MODEL. PEOPLE HAVE TAKEN THEIR VEHICLES TO CHRYSLER DEALERSHIPS AND MECHANICS AND NO ONE CAN FIGURE OUT THE CAUSE. THIS IS A HUGE SAFETY ISSUE. I HAVE SMALL CHILDREN, 2 STILL IN CARSEATS, AND MY YOUNGEST WHO IS 1 IS HANDICAP. I AM SCARED TO DRIVE IT. I STILL OWE $10,000 ON MY AUTO LOAN FOR THIS CAR, SO I AM STUCK WITH IT. IT SEEMS LIKE THIS IS A DEFECTIVE VEHICLE, SINCE SO MANY OTHERS ARE HAVING THE SAME MYSTERY SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291065December 24, 2019
ELECTRICAL SYSTEM
I REPORTED A STRANGE SOUND TO MY TRUSTED MECHANIC, AND HIS TECH QUICKLY AFFIRMED THAT THE FUEL PUMP WAS STILL OPERATING EVEN WITH THE VEHICLE TURNED OFF AND KEYS REMOVED FROM THE IGNITION. THEY TOLD ME WITHOUT SKIPPING A BEAT THAT THIS WAS A TIPM MALFUNCTION. THEY WERE CONFIDENT THAT THIS WAS A COMMON PROBLEM AND THAT CERTAINLY THERE WOULD BE A RECALL THROUGH THE DEALER. HOWEVER, THERE HAS NOT BEEN A RECALL ISSUED FOR THIS PROBLEM ON THIS MAKE, MODEL, OR YEAR OF THIS VEHICLE. I HAVE READ AROUND THE WEB, AND IT DOES INDEED SOUND LIKE A COMMON PROBLEM CHRYSLER TOWN AND COUNTRY MINIVANS MADE BETWEEN 2011 AND 2013 (MINE'S A '12). IT SEEMS TO BE HAPPENING TO A LOT OF PEOPLE WHO, IN GOOD FAITH, TRUSTED THE CHRYSLER BRAND. IT ALSO SEEMS LIKE THIS PROBLEM CARRIES WITH IT VERY SIGNIFICANT RISK OF DANGEROUS MALFUNCTIONS: VEHICLE STALLING AT HIGH SPEEDS, VEHICLE FIRE, OTHER DAMAGE TO VEHICLE THAT COULD BE AVOIDED IF THE TIPM WERE REPLACED. CHRYSLER, DO THE RIGHT THING: IN GOOD FAITH, PROTECT YOUR CUSTOMERS. IT WILL BE FAR CHEAPER FOR YOU TO ISSUE A RECALL ON THE FRONT END THAN TO RISK DEALING WITH A CLASS ACTION SUIT THAT ARISES AS A RESULT OF CUSTOMERS SUFFERING INJURY OR, GOD FORBID, DEATH BECAUSE YOU DIDN'T TAKE CARE OF BUSINESS. IN THE LONG RUN, YOUR BOTTOM LINE WILL BE HEALTHIER IF YOU STAY OUT OF THE TRAGEDY SEGMENT OF THE NATIONAL NEWS (THINK TAKATA AIRBAGS AND TOYOTA BRAKES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290851December 23, 2019
ENGINE
DRIVING ONE MORNING CHECK ENGINE LIGHT CAME ON. ALSO NOTICED VAN NOT WANTING TO SHIFT INTO OVERDRIVE 6TH GEAR . WENT TO GET CODE READ P060DD WAS PRESENT . STARTED BY CHECKING OIL VERY LOW . THEN NOTICED OIL ALL OVER THE TOP OF TRANSMISSION AND LEAKING DOWN SIDE OF MOTOR FROM UNDERNEATH THE INTAKE. UPON FURTHER INSPECTION NOTICED VALLEY OF ENGINE FULL OF OIL. ADDED ABOUT 3 QUARTS OF OIL AND DROVE CAR 30 MILES LIGHT WENT OFF. I FOUND MULTIPLE TSBS ABOUT THE OIL FILTER HOUSING. CALLED DEALER THEY SAID YEP IT'S A ISSUSE AND PARTS 286.. DURING THE REPAIR AFTER I REMOVED THE INTAKE I WAS ABLE TO CONFIRM THAT IT APPEARED TO BE THE OIL FILTER ADAPTER HOUSING LEAKING OIL. IN FILLED THE ENGINE VALLEY WITH OIL. I REPLACED THE PART PLUS NEW INTAKE GASKETS AND THEN DRAINED ALL THE OIL AND COOLANT. HOPEFULLY THIS PART DOESN'T FAIL AGAIN AS I USED A OEM FROM DODGE CHRYSLER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290863December 23, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO STEPHEN WADE CHRYSLER JEEP DODGE RAM (855-227-3516, LOCATED AT 1724 HILTON DR, ST. JOHN, UTAH 84470) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290913December 23, 2019
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
PERSISTENT ELECTRICAL MOTOR SOUND EMANATED FROM REAR OF CAR AFTER PARKING AND POWERING OFF (CONTINUED AFTER REMOVAL OF KEYS). NEXT DAY BATTERY WAS DEAD, JUMP STARTED ENGINE WITH DIFFICULTY. DROVE FOR SEVERAL HOURS, BUT AGAIN WOULD NOT START AFTER IT WAS SHUT OFF. MECHANIC DIAGNOSED FAULTY TOTALLY INTEGRATED POWER MODULE, REPLACED AT A COST OF NEARLY $1,500. AFTER REPLACEMENT OF TIPM, NEW ISSUE OF AIRBAG INDICATOR LIGHT IS ON AND SEVERAL 12-VOLT POWER PORTS INSIDE THE CAR NO LONGER WORK, BOTH NEW CONDITIONS SINCE TIPM REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290788December 22, 2019
POWER TRAIN
THIS VEHICLE WAS DRIVEN BY MY WIFE WITH MY KIDS INSIDE THE VEHICLE. ALMOST CAUSING A ACCIDENT WHICH NOW CONCERNS ME FOR THE SAFETY OF MY FAMILY. THE GEARS ON THIS VEHICLE STOP FUNCTIONING OUT OF NOWHERE. I'M CONFUSED ON HOW A VEHICLE LIKE THIS WHICH IS SUPPOSE TO BE RELIABLE ESPECIALLY TO FAMILIES THAT TRAVELS IN THESE VEHICLES. THIS VEHICLE IS ONLY 4 YEARS OLD AND ONLY HAS AROUND APPROXIMATELY 60,000 MILES. THIS SHOULD NEVER HAPPEN TO THIS VEHICLE UNLESS IT IS PART OF THIS RECALL. IT HAS NOT BEEN DRIVEN THAT LONG AND STILL HAS LOW MILES. PLEASE HELP ME TO FIX THIS PROBLEM AND GET MY FAMILY TO FEEL SAFE AGAIN IN OUR VEHICLE. THANKYOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290641December 21, 2019
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
CHRYSLER TOWN AND COUNTRY STALLS AND SHUTS DOWN WHILE DRIVING AT ANY POINT THAT CAN DO IT AND ALL THE POWER STEERING AND HEADLIGHTS AND ENGINE SHUT OFF IT DOES IT IN TOWN AND ON HIGHWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290272December 20, 2019
AIR BAGS, ELECTRICAL SYSTEM
REPLACED ALTERNATOR TWO TIMES WITHIN A YEAR AND NOW NEED A THIRD. STARTED JUNE 2018 WHILE AWAY ON A TRIP, ALL LIGHTS ON DASHBOARD LIGHT UP WITH NO WARNING SIGNS. EVERYTHING FAILED., BRAKES BARELY WORKED TO STOP, NO POWER STEERING, WINDOWS WOULD NOT GO UP/DOWN, NO AIR, NO FLASHES....ETC. THE SECOND TIME JULY 2019, BATTERY LIGHT COMES ON, THEN GOES OFF. A DAY LATER HAD THE BATTERY REPLACED. ALTHOUGH THE BATTERY TESTED WELL ACCORDING TO THE COMPANY, THEY PLACEMENT DUE BEING UNDER WARRANTY. THE FOLLOWING WEEK, AGAIN THE BATTERY LIGHT COMES ON DURING HIGHWAY SPEED AND CAR BEGINS THE SAME ISSUES AS BEFORE. CAR WAS TOWED TO DEALERSHIP. DEALERSHIP STATES IT'S THE ALTERNATOR ONCE AGAIN. HERE WE ARE DECEMBER 2019 WITH THE SAME ISSUES....NOT TO MENTION THE PASSENGER AIRBAG LIGHT NEVER GOES OFF AS THE DEALER STATES IT'S NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290279December 20, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AIRBAG LIGHT ON THE INSTRUMENT PANEL WILL RANDOMLY ILLUMINATE AND DING AS IF THE AIRBAG HAS FAILED. THIS HAPPENS AT RANDOM AND UNDER NO SPECIFIC CIRCUMSTANCES WHILE DRIVING ON THE ROAD. THIS CONCERNS ME FOR THE FACT I FEAR THE AIR BAGS WILL NOT DEPLOY IF AN ACCIDENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290400December 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AFTER IT CAME TO A COMPLETE STOP. THE CONTACT CALLED STATE LINE CHRYSLER DODGE JEEP RAM OF KANSAS CITY (1001 W 104TH ST, KANSAS CITY, MO 64114) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), WHICH HE ASSOCIATED WITH THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289583December 17, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SLIDING DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO COURTESY FORD (3533 N VERMILION ST, DANVILLE, IL 61832) WHERE IT WAS DETERMINED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289590December 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ENGINE WOULD NOT IMMEDIATELY START. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE'S NUMBER TWO CYLINDER WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. OXMOOR DODGE (4520 SHELBYVILLE RD, LOUISVILLE, KY) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289613December 17, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO ZEIGLER CHRYSLER DODGE JEEP RAM OF DOWNERS GROVE (2311 OGDEN AVE, DOWNERS GROVE, IL 60515, (630) 241-5500) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289406December 16, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TIPM FAILURE, FAULTY FUEL PUMP RELAY. CAR CRANKS BUT WILL NOT START. FUEL PUMP REPLACED AND SAME ISSUE OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289531December 16, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VAN BATTERY IS DEAD EVERY MORNING. FUEL PUMP COUNTINOUSLY RUNS EVEN AFTER VAN IS TURNED OFF. SOMETIMES STALES WHILE DRIVING. VERY DANGEROUS ESPECIALLY WITH OUR CHILDREN IN THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289100December 15, 2019
STEERING
DANGER! WHILE IN MOTION, THREE OR 4 TIMES SINCE BUYING TOWN & COUNTRY IN DEC 2009 THE POWER STEERING FROZE & I HAD TO MUSCLE THE WHEEL TO COMPLETE THE TURN. NOW THAT MY DAUGHTER IS DRIVING I AM SCARED TO DEATH FOR HER. I TOOK THE CAR TO SERVICE & THEY FOUND NO CODES & NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289101December 15, 2019
SERVICE BRAKES
DANGER - BRAKES FREEZE WHILE STOPPED IN TRAFFIC - NEED TO SHUT OFF & RESTART TOWN & COUNTRY TO GET GOING AGAIN. REPAIR SHOP OWNER NEVER HEARD OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288852December 13, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT IT TOOK APPROXIMATELY THREE TO FIVE ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO CHRYSLER AND JEEP (LOCATED AT 7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE THE TIPM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. CURRENTLY, IT TOOK UP TO FIFTEEN ATTEMPTS TO START THE VEHICLE. THE DEALER WAS CONTACTED AND COULD NOT ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 188,793.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288847December 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION PUMP WENT OUT WITHOUT WARNING. THE CONTACT CALLED LAURA CHRYSLER DODGE JEEP RAM AT 573-677-1300 (LOCATED AT 7 N SERVICE RD W, SULLIVAN, MO 63080) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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