Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11302922January 29, 2020
ELECTRICAL SYSTEM
DRIVERSIDE PASSENGER DOOR LOCK ACTUATOR FAIL. DOOR WILL NOT OPEN STUCK IN THE LOCKED POSITION. IT WILL NOT OPEN MANUALLY EITHER. VEHICLE WAS IN THE PARKED POSITION. WENT TO OPEN IT AND IT WOULD NOT OPEN AT ALL HAD TO HAVE THE KIDS GETS OUT ON OTHER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302437January 28, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DOOR CAUGHT FIRE WHILE DRIVING, SMOKE EVERYWHERE, SMOKE COMING FROM UNDER HOOD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11302497January 28, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE FUEL GAUGE REGISTERED EMPTY EVEN THOUGH THE VEHICLE HAD A FULL FUEL TANK. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE SHUDDERED AND STALLED WHILE DRIVING AT APPROXIMATELY 35 MPH. THE LOW OIL LEVEL AND FUEL LOW WARNING LIGHTS WERE ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT CALLED THE STATE LINE CHRYSLER DODGE DEALER, LOCATED AT 1001 W 104TH ST, KANSAS CITY, MO 64114, AND WAS TOLD TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302255January 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
VEHICLE WAS IN MOTION ON CITY STREET AT SPEED OF 25-30MPH IN A STRAIGHT FORWARD DIRECTION. TIRE/TRACTION SYMBOL FLASHED ON, THEN VEHICLE LOST ALL POWER. THERE WAS NO LIGHTING, ACCELERATING, BRAKING, OR STEERING CONTROL. VEHICLE SLOWED TO STOP. REMOVED KEY FROM IGNITION...RE-INSERTED KEY AND RE-STARTED IGNITION. VEHICLE THEN DROVE NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302256January 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
VEHICLE WAS IN MOTION ON SUBURBAN STREET AT SPEED OF 40-45MPH IN A STRAIGHT FORWARD DIRECTION. TIRE/TRACTION SYMBOL FLASHED ON, THEN VEHICLE LOST ALL POWER. THERE WAS NO LIGHTING, ACCELERATING, BRAKING, OR STEERING CONTROL. VEHICLE SLOWED TO STOP. REMOVED KEY FROM IGNITION...RE-INSERTED KEY AND RE-STARTED IGNITION. VEHICLE THEN DROVE NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302261January 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
VEHICLE WAS IN MOTION ON SUBURBAN STREET AT SPEED OF 40-45MPH IN A STRAIGHT FORWARD DIRECTION. TIRE/TRACTION SYMBOL FLASHED ON, THEN VEHICLE MOMENTARILY LOST POWER. ALL LIGHTS FLASHED OFF, THEN CAME BACK ON. ACCELERATION CUT OUT, THEN RESUMED (FOOT WAS STILL ON PEDAL). STEERING TEMPORARILY LOCKED UP, THEN THE STEERING WHEEL RELEASED SO I COULD STEER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302284January 27, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THERE WAS A RECALL (NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,118.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302273January 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE DRIVING AT APPROXIMATELY 70 TO 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS DRIVEN SAFELY TO THE RESIDENCE. HOWEVER, WHILE ATTEMPTING TO RESTART THE VEHICLE SEVERAL DAYS LATER THE VEHICLE FAILED TO START UP. THE VEHICLE WAS TOWED TO PINCKNEY CHRYSLER, DODGE DEALER 1295 EAST MAIN 36 STREET PINCKNEY, MI 48169, PHONE NUMBER: 734-878-3154 TO HAVE A DIAGNOSTIC TEST PERFORMED. THE DIAGNOSTIC LOCATED THE FAILURE CODE AT THE TOTAL INTEGRATED POWER MODULE. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE INTEGRATED POWER MODULE RECALL. A CASE WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301921January 26, 2020
ELECTRICAL SYSTEM, ENGINE
FAULTY TIPM, RESULTING IN ENGINE TO STOP RUNNING WHILE VEHICLE WAS IN MOTION, THEN COULD NOT RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301783January 25, 2020
POWER TRAIN
I HAD MY TRANSMISSION GO OUT WHILE DRIVING ON A HIGHWAY AT A SPEED OF 65 MPH. I CAME ON HIGHWAY AND IT SOUNDED LIKE A HIGH PITCH WIND UP TOY AND THEN IT JUST WENT OUT. I ENDED UP ON THE SIDE OF THE ROAD FOR 3 1/2 HRS. I HAD THE CAR TOWED TO DEALERSHIP. I WAS TOLD CHRYSLER DOES NOT ALLOW NEW TRANSMISSIONS TO GO INTO VEHICLE, THEY ONLY WILL ALLOW REBUILT OR REFURBISHED CHRYSLER TRANSMISSION TO BE SUBMITTED FOR WARRANTY REIMBURSEMENT (PER WHAT THE SERVICE PERSON TOLD ME AT DEALERSHIP). 1ST REPLACEMENT TRANSMISSION ARRIVED WITH METAL SHAVINGS IN IT FROM THE START. 2ND TRANSMISSION WAS PUT IN BUT HAD ISSUES IMMEDIATELY. CAR IS IN SHOP NOW 4 MONTHS LATER WITH METAL SHAVINGS IN IT AGAIN. I AM TRYING TO GET CHRYSLER TO PAY FOR THE DEFECTIVE TRANSMISSIONS THAT ARE BEING PUT INTO THESE VEHICLES UNDER THE WARRANTY . THESE TRANSMISSIONS SHOULD NOT BE REPLACED WITH DEFECTIVE, USED, AND REFURBISHED TRANSMISSION. THE DEFECTIVE TRANSMISSION SHOULD BE REPLACED WITH NEW TRANSMISSION TO KEEP FAMILIES SAFE. THIS IS A SEVERE SAFETY HAZARD WHEN TRANSMISSION GOES OUT WHILE AT HIGHWAY SPEEDS AND TO HAVE THESE IN VEHICLES THAT ARE BEING DRIVEN WITH FAMILIES ON HIGHWAYS AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301536January 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS POWERED OFF AND RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,137.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301463January 23, 2020
UNKNOWN OR OTHER
THE CAR KEEPS CUTTING OFF IN MID DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301504January 23, 2020
ENGINE, UNKNOWN OR OTHER
ON AUGUST 14 , 2019 MY VAN BROKE DOWN ON THE INTERSTATE. A FEW HOURS LATER MY CAR STARTED BACK UP. I CONTINUED TO DRIVE MY CAR UNTIL ABOUT 2 WEEKS LATER IT BROKE DOWN AGAIN ON THE INTERSTATE. SINCE THAT TIME I HAVE HAD OVER 10 BRAKE DOWNS THAT OCCURED INTERMITTENTLY WITHOUT ANY SORT OF PATTERN TO THE FREQUENCY OR SERVERITY. MY CAR STALLED WITHOUT WARNING AND SHUT DOWN WHILE IN MOTION. MY CAR LOSS POWER AND BECAME HARD TO STEER AND THE BRAKE ASSIST SHUT DOWN. THERE WERE NO WARNING LIGHTS, SOUNDS, OR VISUAL CUES TO INDICATE ANY SORT OF PROBLEMS. BECAUSE OF THIS SUDDEN SHUT DOWN IT HAS BECOME EXTREMELY DANGEROUS AND ALARMING TO THE SAFETY OF MYSELF AND FAMILY TO DRIVE. AFTER THE FIRST TWO INCIDENTS I TOOK MY CAR TO THE CHRYSLER DEALERSHIP, AND PAID FOR A DIAGNOSTIC TEST. THEY CONCLULED THAT THEY COULD NOT DUPLICATE STALLING CONDITIONS AND THEREFORE NO RESOLUTION TO THE PROBLEM WAS GIVEN. AFTER THE PROBLEM CONTINUED I TOOK MY CAR TO ANOTHER LOCAL REPAIR SHOP. THEY ADVISE ME OF SEVERAL POSSIBLE PROBLEMS BASED ON THE CHECK ENGINE CODE. I HAVE SPENT COUNTLESS OF HOURS AND MONEY TO FIND OUT WHAT IS WRONG WITH MY VAN. I HAVE BEEN GIVEN VARIOUS RECOMMENDATION: REPLACING THERMOSTATE, GASKETS AND COOLANT TEMP SENSOR, ERG VALVE REPLACEMENT, BAD ICM, BAD ESC MODULE, BAD KEY FOB, BAD IGNITION NODE, CRANK SENSORS, MODULE COIL PACK, TIPM REPLACEMENT AND THE LIST GO ON AND ON. TO RESOLVE THIS PROBLEM, I WOULD APPRECIATE THAT CHRYSLER CORPORATION PIN POINT THE PROBLEM AND PROVIDE A REPAIR OPTION THAT DOES NOT REQUIRE ME TO REPLACE EVERY SINGLE PART OF MY VEHICLE TO BE ABLE TO SAFELY DRIVE AGAIN. I NEED TO KNOW WHAT PRE-EXISTING PROBLEMS THAT YOU ARE AWARE OF THAT HAS CAUSED THE 2013 CHRYSLER TOWN AND COUNTRY TO STALL RANDOMLY AND TO START BACK UP AFTER 30 MINUTES. I HAVE CONTACTED CHRYSLER AND WAS PROVIDED A CASE NUMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301257January 22, 2020
SERVICE BRAKES, ENGINE, STEERING
THIS HAS HAPPENED TO US THREE TIMES IN THE LAST THREE WEEKS. SHORTLY AFTER STARTING THE CAR WE TRAVELED LESS THAN A MILE AT ABOUT 25 MPH AND THE ENGINE SUDDENLY TURNED OFF CAUSING THE POWER STEERING AND BREAKS TO FAIL. THE VAN RESTARTED ONE WE PUT IT IN PARK AND CONTINUED TO WORK FINE AFTER THAT. WE WERE DRIVING IN A CROWDED NEIGHBORHOOD WHERE CHILDREN PLAY AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301041January 22, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE TRANSMISSION FAILED TO SHIFT AS INTENDED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT ALSO STATED THAT THERE WAS EVIDENCE OF TRANSMISSION FLUID ON THE REAR WINDSHIELD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER, 8455 MALL PKWY, STONECREST, GA 30038, WHERE IT WAS DETERMINED THAT THE TRANSMISSION PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 114,883.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301063January 22, 2020
ELECTRICAL SYSTEM
DRIVING DOWN THE ROAD AND THE RADIO JUST RANDOMLY SHUTS DOWN. SCREEN GOES BLACK FOR ABOUT 10 SECONDS, THEN RESTARTS ITSELF. ALL PRE-SAVED STATIONS ARE STILL THERE BUT IT'S ALMOST LIKE WE TURNED THE CAR OFF, THEN TURNED IT BACK ON. HAPPENS QUITE A BIT - ABOUT ONCE A WEEK OR MORE. PASSENGER SLIDING DOOR MAKES A TERRIBLE NOISE WHEN OPENING AND CLOSING. NOT GRINDING, ITS DEFINITELY SOMETHING ELECTRICAL. PASSENGER SEAT AND BOTH MIDDLE BUCKET SEAT HEATERS HAVE STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300837January 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON THE ROAD THE MOTOR DIES AS IF I TURNED IT OFF, SO OF COURSE IT'S DIFFICULT TO STEER. I MANAGED TO GET OFF TO THE SIDE OF THE ROAD. I DECIDED TO PUT IT IN NEUTRAL AND TRY TO START IT. IT STARTED AND OFF I WENT. SEVERAL DAYS LATER THE SAME THING HAPPENED SO AS I WAS COASTING ALONG, I JUST PUT IT IN NEUTRAL AND WAS ABLE TO CONTINUE ON. THIS HAS HAPPENED PERIODICALLY OVER THE PAST FEW YEARS. ALSO, AWHILE AGO, I PULLED INTO MY PARKING PLACE AT WORK AND JUST AS I WAS GETTING READY TO TURN THE IGNITION OFF, EVERYTHING WENT WILD, HORN HONKING, ALARM GOING OFF, BOTH FRONT AND BACK WINDSHIELD WIPERS GOING FULL BORE WITH THE WASHER FLUID SPRAYING OUT! THIS CONTINUED FOR SEVERAL MINUTES EVEN THOUGH THE KEY WAS OUT OF THE IGNITION! IT FINALLY STOPPED, ALL THE WASHER FLUID RAN OUT! THIS HAS HAPPENED PERIODICALLY OVER THE PAST COUPLE YEARS. IT HAPPENED A FEW MONTHS AGO AND WOULDN'T STOP UNTIL WE UNHOOKED THE BATTERY. I'M TOLD IT IS A FAULTY POWER MODULE! THAT'S CRAZY, NEVER IN MY LIFE HAS ANYTHING LIKE THIS HYPO ME WITH A VEHICLE! I THINK CHRYSLER SHOULD STAND BEHIND THIS FAULTY PART. IT COULD HAVE CAUSED ME TO HAVE AN ACCIDENT BUT LUCKILY HAS NOT! CAN'T REALLY AFFORD A NEW PART OR VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300977January 21, 2020
ELECTRICAL SYSTEM
INTERMITTENT STARTING PROBLEM. CHANGED STARTER, BUT PROBLEM PERSISTED A FEW MONTHS LATER. TAPPING ON STARTER SOMETIMES WORKS AND VEHICLE WILL START BUT WILL NOT START WHEN STOPPED AGAIN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300392January 20, 2020
ELECTRICAL SYSTEM, ENGINE
I BOUGHT THIS 2010 CHRYLER TOWN AND COUNTRY IN OCTOBER 01 2019, FIVE DAYS LATER I CALL THE DEALER AND EXPLAIN THE PROBLEM I WAS HAVING AND TOLD THEM THE ENGINE WOULD SUDDEN SHUT OFF WHILE DRIVING THAT SAID VEHICLE WAS UNSAFE TO DRIVE COULD I HAVE THE VEHICLE TOW BACK TO THE DEALERSHIP OR HAVE SOMEONE LOOK AT IT WHERE I LIVE AND THEY SAID THAT I HAVE TO DRIVE BACK TO THE DEALERSHIP .AS I AS DRIVING I ALMOST GOT HIT THREE TIMES DRIVING 100 MILES BACK TO THE DEALERSHIP DRIVE I GOT FROM THE CONSUMER STATE THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300284January 19, 2020
VEHICLE SPEED CONTROL, STEERING, WHEELS
A USED VEHICLE, 2014 TOWN COUNTRY, JUST GOT ON THE ROAD FROM AN INTER CHANGE, SPEED LIMIT WAS 70 MPH, THUS ONLY GOING 65, PUT CRUISE CONTROL ON, WEATHER AND PAVMENT WAS DRY AND EXCELLENT CONDITIONS, PASSING GEAR KICKED IN CAUSING SPINNING OF FRONT TIRES AND VEERING OFF TO THE RIGHT, HITTING A UTILITY TRUCK NO DAMAGE TO TRUCK BUT MINE WOW !, BEEN HAVING PROBLEMS WITH THIS VEHICLE SINCE I BOUGHT IT, PROBLEM DEALER WOULD NOT LOOK AT PROBLEM VEHICLE WAS IN MOTION DEFECTIVE SENSORS ASSUMPTION.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country