Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#851038October 18, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER, EQUIPMENT:APPLIANCE:AIR CONDITIONER
REARVIEW WINDSHIELD WIPERS ARE NOT WORKING. ALSO, A/C UNIT ISN'T WORKING AT ALL. DEALER CAN'T DETERMINE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713456October 17, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE VAN AT APPROXIMATELY 45 MPH, THE TRANSMISSION SIMPLY DESTROYED ITSELF WITH NO PRIOR WARNING. UPON INSPECTION BY A QUALIFIED REPAIR SHOP, THE TRANSMISSION WAS DEEMED BEYOND REPAIR. IT HAD TO BE REPLACED AT A COST OF $1,600. THE REPAIR SHOP IS AN AUTHORIZED REPAIR SHOP FOR CHRYSLER THROUGH OUR LOCAL CAR DEALER-THORNTON CHRYSLER DODGE IN FLORENCE, ALABAMA. I CONTACTED THEIR WARRANTY MANAGER ABOUT A CLAIM AS THEY VAN HAD 73,000 MILES. AT THE ORIGINAL TIME OF PURCHASE, I HAD PURCHASED AN EXTENDED WARRANTY PACKAGE FOR 7 YEAR/70,000 MILES. HE MADE IT VERY CLEAR THAT THEY WOULD NOT TOUCH THIS ISSUE AS THE VAN WAS 3,000 MILES OVER WARRANTY. HE ALSO MADE IT CLEAR THAT THEY WOULD NOT HAVE COVERED THE CLAIM IF THE VAN HAD 70,500 MILES ON IT. I WAS VERY DISSATISFIED TO SAY THE LEAST. SINCE THAT TIME, I HAVE COME ACROSS A NUMBER OF PEOPLE WHO HAVE HAD SIMILAR FAILURES ON CHRYSLER VEHICLES. I AM WRITING THIS TO YOU TODAY AS A RESULT OF READING THE OCTOBER 1999 CONSUMER REPORTS WHICH FURTHER SUPPORTS MY CLAIM THAT THIS WAS A PREMATURE FAILURE OF A MAJOR COMPONENT AND ALSO A REOCCURRING FAILURE OF WHICH CHRYSLER SHOULD BE RESPONSIBLE. MY WIFE AND CHILDREN WERE IN THE VAN AT THE TIME AND ARE VERY FORTUNATE TO HAVE BEEN ON A RURAL HIGHWAY AS OPPOSED TO THE INTERSTATE OR IN BUSY TRAFFICE AT THE TIME OF FAILURE. IF THIS COMPLAINT SHOULD BE ADDRESSED ELSEWHERE, PLEASE LET ME KNOW BY PHONE OR E-MAIL IF AT ALL POSSIBLE. THANK YOU FOR YOUR HELP. SINCERELY, TERRY THOMAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850820October 15, 1999
VISIBILITY:GLASS, SIDE/REAR
LEFT SIDE OF WINDSHIELD WIPER LINKAGE: PIVOT DRIVE ASSEMBLY BROKE , CAUSING POOR VISIBILITY. PART IS TO BE REPLACED. BUT, IT IS STILL ON BACKORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850830October 15, 1999
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING WHILE DRIVING AT 40 MPH THERE WAS SOME TYPE OF KNOCKING NOISE COMING FROM THE VEHICLE, AND CONSUMER NOTICED THE PULLEY/CRANKSHAFT BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713359October 15, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
LEFT WINDSHIELD WIPER STOPPED WORKING IN THE RAIN. BROUGHT IT TO THE DEALER AND THE DEALER SAID THE PIVOT ASSEMBELY WAS BROKEN. TRIED TO ORDER THE PART BUT CHRYSLER SAID IT WAS BACK ORDERED. LATER FOUND OUT THAT THE SAME PART FITS 1991 TO 1994 VANS AND THAT THERE WAS A RECALL FOR 1993 VANS FOR THE SAME PART AND THIS IS WHY THE PART WAS BACK ORDERED. CHRYSLER CANNOT OBTAIN THE PART AND WILL NOT INCLUDE MY 1994 VAN IN THE RECALL. THIS IS A VERY DANGERIOUS SITUATUION AND SINCE THE SAME PART WAS INSTALLED IN CHRYSLER VANS FROM 1991 - 1994 CHRYSLER SHOULD BE REQUIRED REPLACE ALL OF THEM NOT JUST THE 1993'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850738October 14, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS LIGHT IS ON, AND THE ABS SYSTEM IS WORKING INTERMITTENTLY. VEHICLE HAS BEEN AT REPAIR SHOP THREE TIMES, AND THE DEALER CAN'T DETERMINE THE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850787October 14, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE BEEN EXPERIENCING PROBLEM WITH ABS SYSTEM; INTERMITTENTLY BRAKE WOULD EXPERIENCE EXTENDED STOPPING DISTANCE; ALSO, WHEN BRAKES ARE APPLIED THE VEHICLE FELT AS IF IT WAS RUNNING ON ICE ( SLIDING ). DEALER NOTIFIED AND INFORMED CONSUMER NOTHING COULD BE FOUND. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850415October 12, 1999
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE HEAD CASTING BROKE. ALSO, CRADLE ARM BRACKET SEPARATED FROM ENGINE. BEEN TO DEALERSHIP WHILE ON VACATION. WAS SENT TO AN INDEPENDENT SHOP WHICH BROUGHT MANUFACTURING PARTS TO REPAIR PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850444October 12, 1999
STEERING:RACK AND PINION
THE RACK & PINION STEERING HAD LOCKED UP ON LEFT TURNS. WOULD LOOSEN UP A BIT & COULD MAKE LEFT/RIGHT TURNS. HAD LOST STEERING CONTROL AFTER ARRIVING HOME. THE STEERING WHEEL BECAME FREE WHEELING. BEEN TO DEALER & HAD DRIVETRAIN CHECKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850529October 12, 1999
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 5 MPH TURNED AT A CURB, AND BOLT THAT HOLDS IDLER PULLEY SHEARD OFF WHICH COULD HAVE CAUSED LOSS OF VEHICLE CONTROL. MANUFACTURER CLAIMED IT WAS A WORN PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713202October 12, 1999
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
THIS VEHICLE HAS VEERED TO THE RIGHT EVER SINCE I TOOK DELIVERY. I CALLED THE DEALER WITHIN 30 MINUTES OF DELIVERY AND RETURNED WITH THE VEHICLE. THEY HAVE WORKED ON IT 4 TIMES NOW REPLACING PARTS AND MAKING ADJUSTMENTS. THEY NOW TELL ME THAT IT IS A CARACTERISTIC OF THE VEHICLE AND THAT I NEED TO GET USED TO IT. I FEEL VERY UNSAFE DRIVING IT. I HAVE AN APPOINTMENT TOMMORROW WITH ANOTHER DEALER TO HAVE THEM TAKE A LOOK AT IT. THE MECHANIC AT METRO C/P AGREES THAT I HAVE A PROBLEM, BUT IS AT A LOSS ON HOW TO SOLVE IT. HE TOLD ME THAT THERE WAS A SIMILAR VEHICLE WITH THE SAME PROBLEM JUST BEFORE I HAD HAD MINE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850318October 8, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION RUNS HOT, CAUSING THE SEALS IN THE TRANSMISSION TO HARDEN AND CRACK, RESULTING IN A LEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850200October 7, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING, VISIBILITY:REARVIEW MIRRORS/DEVICES
WHILE DRIVING ON THE HIGHWAY HEADLIGHTS/DASH LIGHTS, AND MIRRORS WENT OUT FOR ABOUT A COUPLE OF SECONDS, THEN CAME BACK ON. THIS HAS HAPPENED TWICE. THE DEALER HAS SEEN THE VEHICLE BUT CAN'T DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850049October 6, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT & TENSIONER KEPT SLIPPING DUE TO WATER GETTING ON IT. VEHICLE LOSES CONTROL WHEN THIS HAPPENS, CANNOT TURN. BELT & TENSIONER WAS REPLACED FIRST TIME BY MECHANIC. NOW PROBLEM HAS REAPPEARED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712887October 6, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#849893October 5, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
ENGINE BELT TENSION BAR THAT KEEPS ALTERNATOR BAR TIGHT BROKE, CAUSING A LOSS OF POWER AND STEERING . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712837October 5, 1999
VEHICLE SPEED CONTROL
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#548362September 30, 1999
AIR BAGS
WIRING FOR BOTH FRONTAL AIR BAGS EXPERIENCED FAILURE PRIOR TO RECALL NOTICE WHICH CAUSED THE AIR BAG LIGHT TO ILLUMINATE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#846600September 30, 1999
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHEN BACKING OUT CONSUMER NOTICED VIBRATION AND LOUD NOISES COMING FROM VEHICLE. CONSUMER CONTACTED THE DEALER, DEALER HAS LINKED THE PROBLEM TO POWER STEERING FAILURE. DEALER HAS REPLACED THE POWER STEERING PUMP ON SEVERAL OCCASIONS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#849368September 30, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE VEHICLE WAS REPAIRED UNDER ABS RECALL, SINCE THE REPAIR THE VEHICLE EXPERIENCED ABS FAILURE. THE VEHICLE IS BEING REPAIRED UNDER WARANTY. MANUFACTURER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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