Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11445357December 28, 2021
STRUCTURE:BODY
Driver side sliding door cannot be opened either remotely or manually, Something is non-functional inside the door. In order to exit the vehicle, people must climb over to the front seat or across the vehicle to the passenger side sliding door. If this were to happen on the passenger side, the only way out is through the front doors. This must be a design issue as the vehicle has NOT been in any accident--people in the rear seats are at risk if they need to exit quickly. Previously told by a mechanic shop, this was an actuator problem. Chrysler has now extended the warranty on the actuator, but now they say it is a latch issue not covered by the extended warranty, and want $1100 to repair it. Latch, actuator, or whatever reason, no vehicle door should ever get into this type of mode. I have now spent $320 on two different analyses over the past 2-1/2 years.I will not pay $1100 for something that Chrysler should be responsible for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445179December 27, 2021
TIRES:SIDEWALL, TIRES:TREAD/BELT, TIRES
During highway travel noticed vibration in steering wheel. inspected tires and noticed tire GOODYEAR VIVA3 225/65R17 (PJ2Y LDHR) shows side belt bubble. Concerned that tire may ruptured during highspeed travel. Request NTSB review manufacturers design for sidewall construction and or broadcast recall on tire type with deficiency sidewall concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444951December 25, 2021
ELECTRICAL SYSTEM
TPMS (Tire Pressure Monitor System) gives false warnings of tires losing pressure. The flashing Yellow dashboard warning lights and audible alarm sounds and the dash display switches to show the four tire pressures. One by one the pressure of each of the four tires switches to horizontal lines until all four tire pressures are shown as horizontal lines. Meanwhile after many seconds the Warning Light becomes a steady yellow light. This steady yellow light and false flat tire readings continue for many miles (which can be over 50 miles). Sometimes parking and turning off the ignition resets the system. Sometimes restarting the vehicle just has it continue with the false readings. The false readings happen on smooth expressways and other roads as well. Sometimes they happen several times within a week. Other times weeks go by between false readings. The false audible and warning light are safety hazards because they are distracting, especially when it happens in a construction zone. This is a one owner vehicle and has been the subject of numerous complaints to the selling dealer about this issue. The dealer has been unable to repair the defect despite changing the module and tire sensors. Their history confirms failed repair efforts to fix the problem for several years at least back to November 3, 2016 despite being shown videos of the problem while the problem takes place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444895December 24, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won’t open at all or just close instantly after opening pinching/crushing anyone who isn’t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11444902December 24, 2021
ENGINE
The vehicle died while driving six times. One additional time the vehicle died after being stopped at home. Each time the vehicle lost all power functions, steering and breaking. It just came to a stop, dead. On two of the occurrences a tow was required to move the vehicle to the dealership for repair. On five of the occurrences the driver was able to restart the vehicle. On three occasions the vehicle was evaluated by repair facilities and they could not reproduce the stoppage. One time at QualTech Automotive Service in Austin and two times at Nyle Maxwell in Austin. The vehicle did pass the Texas Safety inspection in November 2021. The stoppage problem occurred over the last nine months with the latest stoppage being on 12/23/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444680December 22, 2021
AIR BAGS, STEERING
The contact owns a 2010 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the issue was eventually fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444750December 22, 2021
UNKNOWN OR OTHER
Passenger sliding door does not lock, manually nor remotely. There lock actuator is completely malfunctioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444547December 21, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The battery and check engine lights are constantly on despite a new battery, new battery cable, and new alternator. The cruise control will randomly stop working. Abs and vehicle stability lights will go on and off. And at times headlights, dash, and radio screen will flicker and lose power making it impossible to see or know what the car is doing. Mechanic has looked at and repaired the car 3 different times and there is nothing identifiably wrong. The car is now unsafe to drive not knowing when the dash will go out, speed will reduce, or lights turn off. It is a hazard to the driver and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444437December 20, 2021
AIR BAGS, STEERING
The contact owns a 2008 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444462December 20, 2021
AIR BAGS
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injuries, the contact's daughter which was sitting in the passenger seat sustained a headache, and the contact's son which was seated in the rear driver's side seat sustained a headache and sought medical treatment. A police report was taken and the vehicle was towed to the contact's residence and was towed again to an insurance mechanic. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 80,901.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11443856December 15, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger rear sliding door makes a buzzing sound when locking or unlocking the door. Door does not open/close and have to manually open/close door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443860December 15, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at 25 MPH, the vehicle inadvertently lost electrical power and stalled. The anti-traction warning light illuminated. The contact veered to the side of the road. The contact stated that he turned off and restarted the vehicle and was able to continue to drive. The contact stated that the failure had been reoccurring while driving. The manufacturer was notified of the failure but provided no assistance. The vehicle was not diagnosed or repaired. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443773December 14, 2021
AIR BAGS, STEERING
The contact owns a 2008 Chrysler Town and Country. The contact stated that there was a hole where the emblem was located on the steering wheel. The vehicle was taken to the local dealer to be serviced under NHTSA Campaign Number: 20V396000 (Air bag, Steering) however, the emblem was removed but not replaced. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443793December 14, 2021
STRUCTURE:BODY
The drivers side sliding door of my 2013 Chrysler Town & Country will not open. It is stuck closed. Mechanic says it is a faulty actuator and will require a $700 repair, for one door. An online search revealed that many other consumers are experiencing this same problem. I'd like to hold Chrysler responsible for this repair. I'm concerned that, in an emergency, my children may not be able to get out of the car. And, if the left door is faulty, how long before the part in the right-side door goes out, too? I do not want to be responsible for $1400 to repair faulty manufacturer parts. Please advise!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443680December 13, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the headlights intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443497December 12, 2021
AIR BAGS
REFERENCE FCA SAFETY RECALL W09. I have been attempting to get my vehicle fixed/repaired since February of this year when I received a recall notice (W09) through the postal service. I was told in February the part was not available yet for the dealer to obtain but I would be notified when it was available. I have called the dealer frequently since then to determine the status of the part and to have my vehicle fixed and received the same reply. Approximately three months ago when I called the dealer (yet again), the dealer informed me they would order the part and they would notify me when it arrived. I have repeatedly called this dealer since then to ask if the part had arrived. After three phone calls I was pointedly told I would be notified when the part had arrived. It is December of 2021 now and the recall on my vehicle remains unfixed. This morning I searched for this recall on the NHTSA website and found, "The interim repair is to remove the emblem and the emblem retainers from the driver airbag." This interim remedy was never mentioned nor completed by this dealer. I was never made aware until my search this morning there was an interim remedy. Since receiving this recall in February I have been minimizing the use of this vehicle, restricting its use to in town driving only until it could be fixed. I am fortunate to have another vehicle at my disposal but others in my situation may not be so fortunate. If the delay in supplying the required parts is due to the manufacture then I highly doubt the FCA statement, "...but are sincerely concerned about your safety", as cited on their safety recall letter. If the delay is due to the Diepholz Chrysler dealer in Paris Illinois, then I am of the opinion this dealer has failed or is unable to remedy this defect within a reasonable time period. If the NHTSA is able to get this dealer to make the required fix/repair, then the NHTSA is far better than I could ever hope to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443489December 11, 2021
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
Going about 30 mph with NO WARNING, The traction control light came on it beeped and the car stalled the power steering died as did the brakes. I tried to stop the car and the ABS kicked in but not fully. I was able to yank the steering wheel enough to round a corner avoid another vehicle and get to a safe place to stop. I restarted the car and it was as if nothing occurred. I believe there is a serious flaw in the computer system and an upgrade is needed!!! I used and OBD II reader and there were no codes that came up. The car only has 89,000 miles on it. This is a serious safety concern. If I had stalled on a highway on a curve, with no real way to stop it or steer it in time with out serious struggle, the outcome could have endangered not only myself and those in my car but other motorists!! Looking online I’m terrified to even drive this vehicle… apparently this is happening a lot with this model. (HOW!!!???) Someone really needs to look at this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443361December 10, 2021
SERVICE BRAKES
The contact owns a 2007 Chrysler Town and Country. The contact stated that the front brake pads and rotors were worn out. The brake warning indicator light was illuminated. The contact added two ounces of brake fluid. The contact stated that while driving the brake pedal depressed to the floorboard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443196December 9, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
2011 Chrysler town and country, starts then shuts off after two seconds. Check engine light came on last night. Remote start disabled. Vehicle will not start via push button, must use key fob in place of pushbutton. Again remote start will not work. Vehicle starts and shuts off right away. From research done, cause being TIPM OR FUEL RELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443245December 9, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EXTERIOR LIGHTING
The contact owns a 2006 Chrysler Town and Country. The contact stated that while driving at various speeds, the turn signal, and brake light failed to function as needed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the center third brake light needed to be replaced. The contact stated that the vehicle was repaired; however, the failure had been reoccurring while driving. The contact also stated that the rear driver’s side door failed to open. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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