Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11466322May 27, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STEERING
For the past several years we have tried to get power to examine the conditio. To no avail. Several times a week when we are driving the car will shut off and we lose power steering, the van turns off and we have to switch it into park to continue. Some day it happens several times. It seems like it is an occurance happening in other cars. ( see NHTSA CAMPAIGN ID: 14V373000. & 11V139000 ). I am worried bc it has almost led to several wrecks:.. it effects electrical. The ignition. Power steering and more. Also the air conditioner/ coolest has stopped working. We have to have tried multiple solutions with no avail… please help! And let me know if I can help With anything!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466000May 24, 2022
ENGINE, UNKNOWN OR OTHER
Win module is going out engine cuts out without notice when driving. There have been recalls for this part in older models but issues look to have continued into newer models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465719May 23, 2022
FIRERELATED
The contact owned a 2013 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, his wife alerted him that there was smoke coming from underneath the hood. The contact was able to drive to his residence and safely exited the vehicle with his wife and their four children. No injuries were sustained and no medical attention was received. No police or fire department reports were filed. The contact opened the hood and saw that it had caught fire. The contact was able to extinguish the fire with a fire extinguisher. The vehicle remained at the contact's residence and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure but provided no assistance. The manufacturer was not made aware of the failure. Prior to the failure, the contact stated that there was smoke coming from underneath the hood. The vehicle then stalled and was not able to restart immediately. The vehicle was towed to an independent mechanic who diagnosed that there was fluid leaking from the oil filter housing. The failure mileage was 156,058.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11465815May 23, 2022
UNKNOWN OR OTHER
Hood latch assembly detached from the hood of the van while driving on freeway causing the hood to crash into windshield, obstructing all visibility and causing extensive damage to vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465533May 20, 2022
ELECTRICAL SYSTEM, ENGINE
My vehicle is stalling and dying randomly down while I am driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465141May 18, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
"P0740" OBD2 code, causing vehicle to Fail state Safety Inspection. issue is due to a defect within the transmission, very common with the 2011 Chrysler Town & Country. "Dealer Only Repair" , very costly. Serious Safety Issue. Vehicle cannot be diagnosed by most Certified Mechanics. this faulty reading could mask very serious issues with the Transmission. This issue needs to be expedited to review ASAP. Thank You.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465171May 18, 2022
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 15-20 MPH, the vehicle revved high several times, started jerking and stalled. The contact veered to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The vehicle was towed the dealer where it was diagnosed that the transmission needed to be replaced. The dealer also informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V461000 (Power Train) because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included. The manufacturer also informed the contact that she did not qualify for Good Will assistance due to the mileage on the vehicle and because she was not the original owner. The failure mileage was approximately 67,479.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465063May 17, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I unlock my van or open my door and it unlocks a loud buzzing noise comes from my passenger back sliding door, it happens every time, not occasionally. I have already been on a message board online where hundreds of van owners are reporting the exact same thing. WHERES THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464542May 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at 5 MPH, the vehicle surged. The ABS warning light and the air bag warning light illuminated. The contact stated that as she continued to drive, the RPM’s revved up. The contact veered to the side of the road and turned on the hazard lights. The vehicle then lost electrical power. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the residence. The contact took the battery to a local Pep Boys where the battery was charged and advised the contact that the battery was operative. However, the vehicle would not start. The contact replaced the battery herself. However, the alternator started smoking and the contact could smell an electrical burning odor. The contact referenced NHTSA Campaign Number: 14V634000 (Electrical System). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464207May 11, 2022
STRUCTURE:BODY
Passenger side sliding door malfunctions when the temperature is above ~80 degrees F. It refuses to latch and cycles open-shut, open-shut, indefinitely, sometimes while the vehicle is in motion. Discovered that by pressing hard on the body panel behind the malfunctioning door, the cycle can be disrupted. Has been an issue for 3+ years. Local Chrysler dealer will fix it for $1000 + and acknowledges that it is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464112May 10, 2022
UNKNOWN OR OTHER
Left rear passenger door of my Chrysler Town & Country minivan (behind driver's seat) suddenly became locked in place and would not unlock. I was told by local garage that the locking mechanism (door lock actuator) needs to be replaced and would cost 695.00 for parts and labor. I've read several online complaints about this same issue. This is a SAFETY issue; Chrysler needs to recall and repair. If someone was trapped inside (for ex, if the vehicle exited the road and landed in water) they could be trapped inside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463878May 9, 2022
STRUCTURE:BODY:DOOR
The contact owns a 2015 Chrysler Town and Country. The contact stated that the driver's side sliding door was making an abnormal sound and failed to open and close as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463758May 8, 2022
ELECTRICAL SYSTEM
When we bought the vehicle the battery kept dying. The dealership installed a new battery and it kept happening. They eventually said that the fuel pump was not shutting down when the vehicle was turned off and they said they fixed the problem. Fast forward a couple years and the vehicle would not start. Took it to a trusted mechanic who diagnosed it needed a new computer. He said it is a well known problem with this vehicle and asked if we ever had the doors open on their on (we have). That is part of the computer problem and so is the fuel pump issue stated above. When I told the mechanic about the initial issue he checked the fuel pump and found that the dealership didn't address the actual problem They used shoddy wiring to bypass the fuel pump. He said the wiring was so loose that it fell apart when he touched it and said that a sharp turn would've been enough to disconnect the wiring and shut the vehicle down while driving. This would've been very dangerous. He stated that we were very lucky. Apparently this happens all the time with these Chrysler. He recommended we file this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462826April 30, 2022
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462429April 27, 2022
ELECTRICAL SYSTEM
Car has intermittent start issues related to the fuel pump relay in fuse box. Many reports & fixes on YouTube including engineers manufacturing parts & fixes. My van is sketchy & I use it for business travel 3 or four hours away where I get stuck. I’m not happy Chrysler has ignored this major issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462049April 25, 2022
UNKNOWN OR OTHER
On several occasions, I was driving, and my van turned off. I revived no warning and no check engine light. I was able to put on my emergency signal and pull over. It took several tries to turn back on. It was scary and I feel unsafe driving my van with children now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461983April 24, 2022
ELECTRICAL SYSTEM
My vehicle will shut down randomly. If I am driving down the highway ot will turn off. If I am at a stoplight it will turn off. It seems this might be in the ignition switch. Sometimes it will start back up with no problem, and other times it will start and turn off immediately. When this happens I lose my breaks due to the van shutting down. If scares me when I have to cross multiple lanes of traffic with the other lanes traveling 65 mph. If I approach railroad crossings as well. To help answer the following question - this happens frequently. Multiple times week while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461868April 23, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The External Fuel Pump Relay has failed causing stalling conditions while driving and starting problems. Along with that, it has drained the battery due to not turning the fuel pump off after the car is turn off. The part was recalled on the Jeep and Durango models with the same 3.6L engine. There have been many reports of this online with Town and Country and Dodge Caravan models with the 3.6L and 5.7L engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461889April 23, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WELL THE PASSENGER SLIDING DOOR HASN'T LOCKED SINCE I CAN'T REMEMBER, BUT THAT ISN'T MY MAIN COMPLAINT, M Y TRANSMISSION WENT OUT ALONG WITH POSSIBLE FUEL PUMP ISSUES ETC. THIS HAPPENED WHILE ENROUTE TO MEET MY DAD AND BROTHERS FOR LUNCH ON A SATURDAY AFTERNOON, I HAD MY 3 CHILDREN WITH ME ASWELL..... IT WAS A LITTLE SCARY AND I WAS ABLE TO PULL OFF THEBUSY HIGHWAY AND INTO A CHURCH PARKING LOT. WHERE THE VAN SAT UNTIL MONDAY AND WA TAKEN TO MY DADS VIA TOWE. THE INCIDENT HAPPENED ON APRIL 9TH 2022. I HD IT CHECKED OUT PRIOR BY A PLACE CALLED DEMARC AUTO IN CALDWELL IDAHO,( WHERE IT SAT FOR A WEEK) DUE TO AN ENGINE LIGHT BEING ON FOR A WHILE, MY DAD CHECKED PREVIOUSLY WITH A FUSE READER DEVISE AND IT SHOWED A THERMOSTAT ISSUE WHICH IS WHY THE ENGINE LIGHTWAS ON. BUT I HADMY DAD TAKE IT IN TO HAVE IT CHECKED OUT, THERE THEY NOTICED THAT THE THERMOSTAT DID NEED REPLACED AND STATED THAT IT DID SEEM LIKE THERE MIGHT BE AN ISSUE WITH THE TRANSMISSION BUT SAID IT DROVE OK AFTER THEY FIXED THE THERMOSTAT AND SAID THEY DON'T DO TRANMISSIONS, MY DAD DROVE IT FINE HOME AND THEN THE NEXT DAY I DROVE IT TO LUNCH AND THAT IS WHEN IT GOT SCARY AND WE HAD TO PULL OVER TO THE CHURCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461609April 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS
The contact owns a 2011 Chrysler Town and Country. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The contact parked on the side of the road to check the engine oil, but no failure was found. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the converter clutch solenoid circuit to be replaced. The vehicle was not repaired but was pending repairs. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 149,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country