Chrysler Pacifica Complaints

794 consumer complaints on file.

#11513381March 23, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The vehicle will randomly stall out. We took it to the dealer to get it fixed, they kept it for a month and did a software update. It's been 2 weeks and it stalls out about 6 times a week still. It's very dangerous and we can't even use it on the highway. Only backroads. Chrysler and the dealership have said it can't be fixed and they are not taking responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513287March 22, 2023
POWER TRAIN
Vehicle suddenly looses all power and a message pops up on the dash to pull over. This happens intermittently and is terrifying when you are on the road and suddenly only have brakes and steering. Chrysler knows of the issue but doesn't have a fix for it. Someone is going to end up getting killed and they should be forced to stop selling all pacifica hybrid's (new and used) until there is a real solution for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513197March 22, 2023
FUEL/PROPULSION SYSTEM
The fuel line into the fuel tank and tank itself were leaking gas. It was not a large leak but it was enough to soak the felt lining underneath the gas tank. It made our garage completely smell of gas fumes and the fumes began to migrate into the home. The dealer originally took a look at it on 3/13/23 and determined that the fill line was just loose into the tank. However when we filled the tank with gas again on 3/20/23 the problem began again. It went back into the dealer on 3/21/23 and they are replacing the fuel tank and the fuel fill line. No warning lights or messages ever came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512757March 20, 2023
POWER TRAIN
The contact owns a 2021 Chrysler Pacifica. The contact stated while driving 65 MPH, the vehicle shifted into neutral unintendedly and lost motive power. Several unknown warning lights were illuminated. The contact was unable to shift into gear as the gear shifter had seized. The contact veered to the side of the road. The contact stated that the vehicle restarted and responded as needed after several attempts. The contact stated that the failure had been reoccurring while driving. The contact stated that the failure reoccurred while on vacation in Tennessee, and the vehicle was driven to the dealer. The vehicle was not diagnosed nor repaired. The vehicle remained in Tennessee while the contact returned to the residence driving a rental. The contact became aware that the vehicle was previously repurchased by the manufacturer due to the failure; however, the dealer sold him the vehicle as they believed they had fixed the issue. The manufacturer was notified of the failure through a survey. The failure mileage was approximately 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512734March 20, 2023
ENGINE, VEHICLE SPEED CONTROL
I was driving on the highway ~57mph and the dash flashed warnings "Service Charging Station", and then I lost control of the accelerator pedal. It seems like the engine stalled, and I could no longer use the gas pedal. I coasted off the highway, then restarted the engine by turning it off/on. Once it was back on, I continued to drive, and I experienced the same exact thing. This is the 3rd time I've had an issue with the dash warning "Service Charging Station". This car has been in-and-out of service for ~2 months, since purchasing the new car around June 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512580March 18, 2023
ENGINE
I am filing a complaint about unsatisfactory remedy of recall 03A/NHTSA 23V-010 and would like to make a motion for a hearing on this remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512235March 16, 2023
UNKNOWN OR OTHER
The vehicle engine shut off on two occasions while my wife and kids were traveling on the freeway. Luckily no other drivers rear ended the vehicle and my wife was able to coast to a safe spot. I dropped the vehicle off at a reputable Chrysler dealer/service business right away. The vehicle was there almost two weeks and the problem with the vehicle is now worse. The vehicle shut off again three times in a span of 2 hours. I again was able to narrowly avoid a collision on the freeway and find a safe spot to stop. If there is no permanent remedy for this vehicle issue soon I plan on returning the vehicle to Chrysler immediately. This vehicle poses a life/safety hazard to me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511669March 13, 2023
POWER TRAIN
Our Chrysler Pacifica hybrid had the software update related to the wiring short that has caused multiple Pacifica Hybrids to shut down. We had the recall "repair" on 3/9/2023. On 3/12, while driving on the interstate traveling 70mph, the warning popped up, indicating that a power shutdown was imminent. I had my entire family, kids, and elderly parents in the car with me. Fortunately, we were able to pull over safely, but had we been on the road during a busier time, we would have been in serious danger! Our Pacifica has less than 10k miles and has had no problems previously. The software "fix" was not a fix at all, and this is a huge concern since the entire reason for purchasing a van was to travel safely and conveniently with our children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511662March 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Chrysler issued a safety notice to me last week via mail, which informed me that my vehicle may stop at any time without warning. This is a serious safety and accessibility issue for me, as this is my family's sole vehicle. There is no ETA for when or if a repair will be available. I have ceased using the vehicle on any highway and keep speeds under 40 mph for safety reasons, but am incredibly scared to do so and have gotten no support from Chrysler. The dealership offered no assistance. The recall hotline informed me verbatim that "there is no plan nor expected plan to provide a loaner, rental, or other compensation to those affected by this recall" on a call on 3.10.23. Chrysler's corporate call center informed me of the same thing but informed me I could submit any costs for transportation or a rental vehicle and they would "consider" reimbursement. I am currently paying on a vehicle that is not safe to use. Chrysler is offering me no remedies at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511133March 10, 2023
ENGINE
Nothing has happened to our car...yet. I've contacted Chrysler because my wife and I feel unsafe traveling at highway speeds in a car that, by their own admission, could simply stop functioning at any time and with no warning. This seems, you know, unsafe. Until this situation is resolved we will not travel on a highway which means we have essentially purchased a very expensive golf cart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511113March 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On 3/6/2023 while driving on a freeway, my vehicle experienced a complete loss of motive power and the accelerator was unresponsive. The dash gave me a warning that the vehicle was off. On 3/7/2023, the same incident occurred twice while on the same freeway. on 3/7/23, I dropped it off at Moss Bros Chrysler Dealer in Riverside, CA for the loss of motive power recall I was just notified of. The software update from the recall was performed, and the service adviser informed me that it was successful and the issue had been resolved. On 3/9/2023, I drove it on the freeway, and again, the same loss of motive power occurred. This time, the dash warned me that vehicle shutdown was imminent, and a turtle icon displayed on the dash. However, the moment the dash displayed this information, all motive power was lost and the experience was identical to before the software update. This is a significant safety issue as the freeways in my area usually do not have any shoulders or areas that are safe to pull over on. This is a serious defect that poses a safety risk to anyone in the vehicle. It has not been fixed by the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510986March 9, 2023
UNKNOWN OR OTHER
I am concerned about the recall notice I have received. It states that "An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning." I was told the fix will be a software update that provides 30-90 seconds to get off the road before the engine shuts down. I drive in remote parts of the mountains where the roads are twisty and narrow, it gets very dark and cold, and there is no cell service. A 30-90 second warning will not be enough to get off the road in some areas. I will not be easily visible to traffic coming around turns. And, I won't be able to call for help. I do not feel safe driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510700March 7, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I have tried to get a remedy for the major recall and Chrysler is being unresponsive. I can’t let my young family use the car until this is fixed and Chrysler won’t help so what do I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510569March 7, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While traveling at full highway speed, the Pacifica turned off entirely without warning. We had to navigate in traffic through 4 lanes to pull over with children in the vehicle. The vehicle would not turn back on after pulled over until hours afterwards. However we towed the vehicle to a dealership due to the safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510539March 7, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509457February 28, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508241February 20, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and remote state option on key fob which then allowed me to turn off vehicle. Losing all power at 60 mph while passing was terrifying and could have caused serious bodily harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508043February 19, 2023
ELECTRICAL SYSTEM, ENGINE
While driving the vehicle in traffic, it shuddered and turned off without warning. After several attempts to restart it, I had it towed to the Chrysler dealership where we purchased it less than two years ago so it could be repaired. While waiting for the tow truck, I looked online and learned there had been a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508003February 18, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Issue 1: Infotainment display failed or malfunctioned. Would not power on, turned off during travel. Pulled over to power the vehicle off and back on to try to remedy the situation but that did not work. Continued driving and after a few minutes the infotainment center powered back on. We were not put at risk during this experience, but it was inconvenient and not happened again. Issue 2: Remote started vehicle so it could warm up. After a few minutes I got into the vehicle and began to pull out of the driveway when the vehicle just powered down. I'd assumed it has something to do with remote starting the vehicle.... Until I saw Manufacturer Recall A03 NHTSA Recall 23V-010. Our family now feels very unsafe driving this vehicle knowing that this particular recall may have occurred while we were pulling out of our driveway. This incident occured approximately one week ago and has not happened since, so I did not take it in to the dealership to look into, but perhaps I should. This vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. Incident 3: Blind spot notification light on driver's sideview mirror has failed once resulting in swerving to avoid an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507199February 14, 2023
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The vehicle constantly stalls out when we driving on the freeway. The vehicle loss of the power on the freeway put me and my family's life in very dangerous situation when we drove the vehicle. Brough my vehicle to the dealership, and it verified the problem with engine light error code P0A43-00. The dealer stated that they are not able to fix it due to the issue was related to a active recall 03A. However, the remedy was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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