Chrysler Pacifica Complaints

794 consumer complaints on file.

#11537726August 10, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH the vehicle suddenly shut off. The vehicle was taken to the local dealer who performed a software update under the NHTSA recall campaign 23V010000(Electrical System, Hybrid Propulsion System) but the failure continued to occur. The vehicle was taken back to the dealer who diagnosed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536629August 5, 2023
ENGINE, POWER TRAIN
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536562August 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle stalled. The contact steered to the side of the road and received assistance from a Police Officer who disconnected and reconnected the battery. On another occasion, while driving at 75 MPH the contact stated that the vehicle stalled. The transmission warning light was illuminated. The vehicle was steered to the side of the road where the battery was disconnected and reconnected again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 17,602.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535164July 28, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534992July 28, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I have a 2023 Pacifica with around 3k miles. I purchased brand new. In the few months that I have owned the vehicle, it has turned off about 5 times while driving. It loses all power. Engine, power, etc completely dies. I need to restart the vehicle, wait for start-up, and then I can continue driving. The vehicle has currently been at Arrigo Sawgrass Chrysler since 07/13/2023. Arrigo continues to say "They can not duplicate the issue and it does not show on computers " I called Chrysler Corporate for escalation. They told me that they have no record of the vehicle being in a repair shop until 07/25/2023. The bottom line is, this is a real problem. I have a 4-year-old, 2-year-old, and 2-month-old plus myself and my wife in the vehicle. What if this repeats and the car turns off in an intersection with a semi coming or worse? I understand the computer is not always accurate and it's a new vehicle. I do not feel safe if they return the vehicle without correcting the issue and do not want my family to be the test dummies for an issue that can be prevented. Chrysler is impossible to intervene and the dealership is only doing what they can. However, they don't get paid if they cant find issues so it's a tough situation.Thank you in advance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534925July 27, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534732July 27, 2023
ENGINE
While driving I got "rear seat alert" followed by "Car Shutting down in 9 secs" message, it happened twice. The first time on Northern State Highway in NY. I was driving with my family, and the car unexpectedly shutdown happened. Nothing worked, I had no power, no steering, no brakes, all gone. Our luck was that I was already on the right lane and just had to let the car stop in the curbside. Because of the messages, we thought the rear door was opened or something. After a few minutes, after several tries, the engine started, and we exit the highway and parked on the local road to try to understand what happened. We decided to continue our trip on the service road. We end up on Ocenside, NY on a two lane, busy street and it happened again, but at this time I was not able to move the car to the curb, the car stop completely on the middle of the road, no steering, nothing. Because of the incoming traffic, our hazard lights alone were not enough to warn the coming traffic. We though that an accident was eminent, for which we called 911 for help. I could not get out of the car because of the speed of the incoming cars. After several attempts, the car turned on again, I parked on the curb and I called the AVIS Rental Roadside Assistance, because I was not going to put my family, including an 87 year old in jeopardy. After we got home from the long, stressful day. I searched internet and for my surprise, there were several posts (links) relating the same issue I had. Including recalls from Chrysler about a short circuit, which could even cause a fire. Chrysler issued a NO PARKING INSIDE note, which is hard to understand. I feel it is my obligation, as a family person, to report this incident, because this car should not be in the ROAD. Avis is currently RENTING this car. Furthermore, for my surprise, I saw a ad on NBC, 5pm yesterday, 07/26/2023. It is just a matter of searching on internet to see the DANGER that families are exposed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534587July 26, 2023
ENGINE, POWER TRAIN
In May when I was traveling to the airport, my 2021 Pacifica Hybrid dash suddenly gave a warning that my engine was going to stop and I should pull over. I did pull over and turned off car. I waited for 30-60 seconds and restarted car and continued the few miles to airport so I could catch my flight while check engine light was on. I called dealership and made an appointment for when I returned. The same scenario with message and resultant engine light happened on my way home. When I took the vehicle in I was told it was a software update and they did that and returned the vehicle. Two days later I had just gotten on the interstate, 1/2-1 mile from the entrance, I was going 70+ mph when the light came on and I had to manuever 3 lanes of high speed traffic to get to the shoulder. I called immediately the dealership because I had to get to my location within a short time frame. I drove the vehicle back and got a loaner. They did more in depth and decided a transmission assembly was the fix. A month later the part came in and they did the work and when I went to pick up the car, the shop hand had trouble getting the car from service lot to the service counter. The same issue as before. They have confirred with the factory and decided a different transmission assembly should be installed. I am waiting for the parts and installation to be done. I have no faith that they even know what is wrong or know how to fix it. I see others have had similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534447July 25, 2023
ELECTRICAL SYSTEM
Vehicle thinks it is charging mode when it is not, sitting in a parking lot. Vehicle when attempting to start says 'Service Charging System' and won't go into drive or even neutral appropriately. Vehicle is stranded otherwise. Under 40,000 miles on vehicle. Online this appears to be a very common problem that Chrysler is yet to adequately address with a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534142July 24, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534114July 24, 2023
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This vehicle programming includes forward and rear collision warning with both audible and dashboard diagram lights showing which sensors are approaching another object. Unfortunately, in practice, the alarms alert you to something in front or behind you regardless of if you are in gear to move forwards or backwards. This means that everytime you get in gear to leave your parking spot the alarm is dinging because of whatever you pulled up to in your parking spot making drivers have to tune out the audible alarm which is irrelevant and look down at the dash to see where the alerting object is in relation to the vehicle. Reports have been filed with Chrysler but no action has been taken to improve this poor design despite years of it being in effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533897July 23, 2023
UNKNOWN OR OTHER
The motorized doors have no apparent safety features and will allow them to fully open and close even when obstructed. The rear hatch takes my full 200lbs body weight to stop from fully opening. It will lift the garage door and there is no safety mechanism to stop it from damaging the car door or the garage door. When closing it will not stop untilI use all my strength for about 20 seconds when it finally gives up. The open/close button simply reverses the direction. If something is pinched in such a way that stopping the door is the only way to reduce injury, it cannot be done. The door will simply keep reversing direction every time you push the button.... repeatedly moving against what is in the space. The side doors have similar issues. The button and door handle do not release the most, it only reverses the direction. Other vehicles I owned had some way to disengage the motor to prevent further injury. The 2023 Pacifica needs to be fixed to prevent injuries due to there being no method of disengaging the door motors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533794July 22, 2023
ENGINE, UNKNOWN OR OTHER
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533163July 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Im not sure if it’s electrical or what but we lock up car and everything is closed and in the morning we come out and the door is open and it’s the back sliding door not sure what to do about it or if it’s broken but having my van completely locked up and then coming out and the door being open is weird and it’s happened multiple times as well as both sliding doors slam shut and don’t stop closing once u click button and gets hands and fingers shut in door when is shouldn’t shut when u put on it or block it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533119July 18, 2023
FUEL/PROPULSION SYSTEM
My car had less than 500 miles on it. While driving down the interstate, it suddenly stopped accelerating and a warning to “pull to a safe place the vehicle will soon shut off” appeared. The vehicle shut off. It was towed to the dealership. After almost a week with the van, the dealer said nothing was wrong and they sent me back on my way. 5 miles down the road and on a busy road, same thing happened. Van stalled and was again towed to the dealership. This time they said it needed a new PIM system. It was at this time that I became aware of NHTSA Campaign Number: 23V-010. I was sold this car on June 14 after Chrysler was aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532581July 16, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532567July 16, 2023
UNKNOWN OR OTHER
Related to the 03A recall for vehicle for the condition that it will suddenly stall and become inoperable. 03A recall work, which was performed on my vehicle, does not fix the stall condition but only alerts the driver when it is occurring. It does not alert prior as the recall states, there is not time to get to safety once the alert is displayed- the vehicle has already stalled at that time. Since having the 03A recall work performed 1 week ago, my vehicle has stalled an additional 7 times. 5 times in heavy traffic and was not able to get to safety. A sheriff deputy had to help push the vehicle from active traffic off the road. I would like to understand if the underlying condition is still being actively worked with Chrysler and NHTSA for a fix, the recall for the alert has not accomplished creating a safer condition for this vehicle. It may be worth adding while not every owner of a minivan has small children, many do and this is a very upsetting condition to be putting a child in. Certainly if not already it is only a matter of time before this condition causes injury or death if stalling in active traffic. Condition has been inspected by dealership, they have ordered a part but sent me back out on road with the impacted vehicle- which did continue to stall. The warning indications do appear following the recall 03A software update, but I would like to stress that this 'fix' did not provide for additional time to get to safety. The vehicle was already stalled at the same time the message appears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532186July 14, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Recalls 23V-010 and FCA campaign Z76 was completed on 7/11/23. On 7/13/23 check engine light and turtle warning light (limp mode) was illuminated and vehicle will either not move at all or move only 5mph. This happened without warning and could have left me in a dangerous location in lanes of traffic. Vehicle has only 25,000 miles and is under OEM warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532081July 13, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, POWER TRAIN
Vehicle was traveling at approximately 50 miles per hour with no indication of an issue or prior warning. Vehicle suddenly lost power, rolled to a stop, engaged parking brake and displayed "Service Charging System" error. Vehicle was non-operable in the middle of traffic with small children inside the vehicle, presenting significant risk of accident and injury. Vehicle was towed to a dealership and remains inoperable, as confirmed by dealer. Dealer diagnosed need for replacement transmission. Vehicle previously had transmission-related recall, which was serviced. No open recalls are in effect, though public searches and owners' groups identify consistent, recurring fact patterns. Chrysler's Star parts department blocked the dealer's part order and neither Chrysler nor dealer have identified the reason. Vehicle remains inoperable at the dealer with no timeline for part availability or repair, and uncertainty as to whether issue will recur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531578July 11, 2023
ENGINE
Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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