Chevrolet Trax Complaints (2025)

102 consumer complaints on file.

#11774341October 29, 2026
SERVICE BRAKES, STEERING
About 4 weeks ago I began to notice my brakes grabbing and they have gotten worse. I read that there may be a glitch in the internal rod position sensor calibration within the Electronic Contact Module ( EBCM).I wasn’t told if they put car on computer to update / calibrate the module software. I read nothing in paper work I received that anything was done with my brakes. When I drove it home today the brakes grabbed. My biggest concern or scare is that I almost had a catastrophic head on collision. In addition to that I had 7 near misses. This happens when the car is hot or cold. My steering wheel will lock up and when steering wheel locks up, the car will swerve left or right and then right or left, sometimes crossing the center line. I have been aware my 2025 Chevy Trax LT, which cost me $31,000.00 just 6 months ago, brand new , was being recalled. But Wittmeier Chevy, the service technician said there was not a recall. I was dumb founded and I thought they were rude to me, like I didn’t know what I was talking about. The recall number is A262554903 is for the back-up camera recall. The service technician got my car and should me the lane assist button. I can tell you I never ever saw it on and when it’s on that’s when lane assist is on. One would think I would see it when I am at least night driving but I have not. I was told the lane assist can gently nudge a steering wheel , but it never locks up the wheel. I read it’s a severe mechanical steering rack or a lock - up in the steering column. I did ask for a loaner when I dropped off my car but I was told a”N0” which really bothered me 1) it was purchased just 6 months ago 2) new client 3) I read it’s a critical safety defect.i asked how many cars they sold in a month and was told 200, I bit my tongue and thought, wow, cheap sakes, no concern about my safety, I don’t want this car at ALL. All I see is more going wrong with it. I think they turned on that lane assist light. They can buy back my Chevy tomorrow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774155October 28, 2026
BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Trax. The contact received notification of NHTSA Campaign Number: 26V539000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a black image with the message "Camera Not Available". The contact stated that the failure was initially intermittent, but recently, the rear-view camera constantly displayed a foggy image while in reverse. The dealer was contacted but canceled the recall repair appointment because parts were unavailable. Another dealer was contacted and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure by phone. The failure mileage was approximately 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773935October 27, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2025 Chevrolet Trax. While driving 70 MPH, the vehicle made an abnormal sound with white smoke coming from the engine before flames started coming from the vehicle. The contact stated that engine oil was splattered on the rear glass, and the paint on the rear bumper was bubbling up. The contact pulled over and safely exited the vehicle with his son. The fire was self-extinguished. The contact and his son had stress and anxiety but had not sought medical attention. The vehicle was towed to the dealer but was not yet diagnosed. Prior to the failure, the vehicle was violently shaking while driving uphill, with white smoke coming from the exhaust pipe, and a burning oil odor. There was no engine oil on the dipstick. The check engine warning light was illuminated. The dealer had previously performed Technical Service Bulletin: 26-NA-014 after discovering that three spark plugs were covered in engine oil. The manufacturer was notified of the failure by phone and email. The failure mileage was approximately 31,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11773697October 26, 2026
BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Trax. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently distorted and inoperative. The contact received notification of NHTSA Campaign Number: 26V539000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted via phone. The failure mileage was approximately 15,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773498October 25, 2026
UNKNOWN OR OTHER
Back up camera has been inoperable since mid August 2026. It is now the end of October 2026. There is an active recall on the backup camera, but nothing has been resolved. I have taken the car to the dealership and they have told me that there is no fix as of now and they don’t have a date as to when it will be repaired. Seems very unsafe to drive a car without a backup camera not to mention I’m paying for this feature every month and it doesn’t work. The radio also cuts in and out. I believe that this fix is taking an unreasonable amount of time. I have not been involved in an accident, however, I feel very unsafe driving the car this way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772605October 21, 2026
BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Trax. The contact received notification of NHTSA Campaign Number: 26V539000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after starting the vehicle, the back over prevention camera failed to display an image of the rear of the vehicle and the center display was black for approximately 10 minutes. The contact stated that the radio was previously replaced due to a fisheye displayed on the screen whenever the back over prevention camera was activated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was made aware of the issue; however, there was no ETA on when parts would be available. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772779October 21, 2026
BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Trax. The contact received notification of NHTSA Campaign Number: 26V539000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera was inoperable. The dealer was made aware of the failure but confirmed that parts were not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772544October 20, 2026
ELECTRICAL SYSTEM
Digital instrument cluster and infotainment system went completely black while driving for 10 seconds before rebooting. Has happened twice in the last 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771626October 16, 2026
ELECTRICAL SYSTEM
the instrument's in the glass dash shut down including speed, fuel, informatics, radio etc.. could not verify what else was electronically was not functional the is built into the Trax. I reported it to the dealership I purchased it from. No warnings, messages or problems prior to the failure. The problem was reported by wife on the way home from dealership on a trip to [XXX] from dealership. Milage 5837. Unknown issue none were reported to us.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771478October 15, 2026
BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Trax. The contact received notification of NHTSA Campaign Number: 26V539000 (Back Over Prevention) however, the part to complete the recall repair was not yet available. The dealer was contacted. The dealer confirmed that the remedy parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771515October 15, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My center entertainment screen and instrument cluster screen blacks out and reboots while driving. This has happened to me on 5 separate occasions since I got the car all on the highway. Very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770799October 13, 2026
ELECTRICAL SYSTEM, STEERING, WHEELS
I WAS DRIVING POWER STEERING MESSAGE CAME ON DRIVE WITH CARE SUPER SCARY WHEEL GOT STIFFED AND SHUT DOWN TURNED BACK ON DROVE STIFF AGAIN LUCKILY I DID NOT HIT CAR OR CAR HIT ME AND AT THE END IT SHUT DOWN SUPER SCARY THANK GOD IM ALIVE AND MY WATER PUMP BROKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770510October 12, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
the car was being driven and started to slow down on its own and then completely shut down with the check engine light on. It was taken to an outside auto shop to have the battery checked, and the mechanic said it was the alternator. it was still within the 36000 mile bumper to bumper warranty so I took it to the dealership. They claim the technician found the battery discharged once, but once the tested everything it functioned fine. It could have been from something left plugged into the USB port..... We are still waiting for the back up camera part that is part of a recall since 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768523October 2, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On August 20, 2026, at approximately 7:54 AM during the daytime, I was driving approximately 5–9 mph up a dimly lit parking garage ramp, turning left into my usual parking spot for work on the ramp. My car’s front end had already cleared a cement column on my right, so I was pleasantly parking. Suddenly, the front-end collision assist malfunctioned, activating when it shouldn't have, and violently pushed my right front tire into the cement column, whipping the steering wheel around immediately fracturing the radius bone in my dominant right forearm. The impact was so sudden and forceful that I initially thought another vehicle had struck me from behind, but no vehicle was there and my rear bumper was undamaged. At the slow speed I was traveling while decelerating up a ramp and turned left, this wreck should've never happened and was unnecessarily severe. My new car sustained nearly $5,000 in damage, mostly due to the right front tire pushed far back into the wheel well, making the vehicle unsafe to drive. Despite my dashboard displaying multiple systems as disabled after the crash, the vehicle’s black box reportedly recorded no collision nor system failures. About a week and a half earlier, my entire dashboard had went black for an afternoon and did not return until the following morning. These events raise serious concerns about software or sensor malfunctions and the vehicle’s failure to record the crash. Chevy owners need to be aware of these potential safety concerns. I'm in the process of acquiring legal recourse.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11768065September 30, 2026
ELECTRICAL SYSTEM:CYBERSECURITY
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767572September 28, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I am having a problem with my brakes sticking. After it has been sitting all night, the brake pedal will be stiff and I’m unable to push it down much to start it. Once it’s started it thumps almost like the parking brake was set but I haven’t used it and I park on flat land. When I’m sitting in park, it’s idling as though I’m pushing the gas…the speed accelerates especially on curvy roads where I brake more frequently. The rotors have been scored for some time. Dealership blames it on them getting heated up. I drove to work and home 15 minutes each way. I’ve had a few long road trips but this scoring happened in a period without any long trips. Something isn’t right and I fear it’s going to push me into someone one day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766381September 23, 2026
UNKNOWN OR OTHER
I am submitting this complaint regarding the rearview camera on my 2025 Trax, which has been inoperative since early 2026 & is now the subject of a recall. I contacted my dealership in March to have the rearview camera repaired. the part was on back order & I was advised that the repair could not be completed. The camera remains inoperative as of Sept 2026, more than six months after I initially attempted to have it repaired, I received the official recall on 9/22/26. I am particularly concerned about the length of time this known safety issue has remained unresolved. this vehicle is regularly driven by my daughter, who received her driver's license in July 2024. During the period in which the camera has been inoperative, she has been involved in two backing incidents. In one incident she backed into a pole in the school parking lot, causing damage to the vehicle. In another, the passenger-side mirror struck a mailbox while she was backing out of a driveway. I cannot establish that the absence of a functioning rearview camera caused either incident. However, both occurred while the vehicles camera was unavailable, depriving the driver of the rear visibility the system is designed to provide during backing maneuvers. I believe these incidents demonstrate the real-world safety concern created by operating this vehicle for an extended period without a functioning rearview camera. My concern is also that I attempted to have this defect corrected months before receiving the recall notice, but the necessary part was unavailable & remains unavailable. I have been required to continue operating a nearly new vehicle without an important safety feature despite making a timely effort to have the problem repaired. I am requesting NHTSA document this complaint, including the two backing incidents & review the unavailability of parts for the recall. I would also like GM to provide a prompt remedy so that the vehicle can be returned to its intended & compliant safety condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765539September 19, 2026
UNKNOWN OR OTHER
I own a 2025 Chevrolet Trax, VIN [XXX]. I am experiencing unusually high fuel consumption compared with the vehicle’s normal fuel economy. I am having to refuel significantly more frequently than expected. I am also experiencing a completely black rearview camera. I am requesting that both issues be documented as safety/defect complaints and investigated to determine whether they are related to known problems with this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762455September 6, 2026
AIR BAGS
During an accident when impacted in the front of vehicle not a single airbag deployed
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11762081September 4, 2026
BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Trax. The contact stated that while in reverse(R), the rear-view camera displayed a blank image. The contact discovered through the insurance company that the VIN was included in NHTSA Campaign Number: 26V539000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact made several attempts to speak with the manufacturer but was forced to leave voice messages each time. The vehicle was not repaired. The failure mileage was approximately 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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