Chevrolet Trax Complaints (2025)

79 consumer complaints on file.

#11657996April 30, 2025
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I am very unsure what is going on, but when I am in reverse my whole dash loudly rattles and vibrates the whole car. My front door speakers also keep going out with makes me think we may have a wiring issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655812April 21, 2025
LANE DEPARTURE: ASSIST, STEERING, AIR BAGS
Was making right hand turn which causes vehicle to straddle shoulder for a brief period of time because of how lines are painted. Auto steering resisted the manual steering to get into the lane properly and pulled vehicle onto shoulder further which lead vehicle to be pulled into the ditch.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11649271March 19, 2025
ELECTRICAL SYSTEM
No cold AC only hot, car temps hit 107 as of 3/19/25 is believed to be the Evaporator system. I have an 8 month old baby this is very dangerous.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11648486March 15, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle will “disengage from adaptive cruise control” randomly and hard brake when there is nothing in front of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645803March 2, 2025
VISIBILITY/WIPER
Unknown. The OEM wipers have a large streak in the main field of vision on the drivers side. They only last a FEW weeks with new OEM parts. I’ve tried getting aftermarket replacement s and they don’t fit properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645135February 26, 2025
POWER TRAIN
I am reporting a safety incident that occurred on [XXX] with my new GM vehicle, a 2025 Chevy Trax with roughly 3000 odometer miles. I was returning to Troy MI from Ann Arbor MI on [XXX] a roughly 50 mile drive, a driver with one passenger. The weather was good, no ice or debris on the roads. We exited the highway and proceeded north through several stoplights. Just before making a right turn into a destination, the vehicle seemed to slam to stop multiple times, causing loss of vehicle control. The abrupt behavior knocked the steering wheel out of driver hands and lurched us forward against the seatbelts. I parked and powered down, giving it a chance to reset. Then continuing to drive a short distance, the vehicle repeatedly abruptly halted at speeds over 30mph as if hitting a wall. There were no warning lights or alerts displayed on the instrument panel, and the vehicle had never behaved abnormally in any way prior to this incident. On Monday morning [XXX] the dealership immediately verified the condition, though offering no speculation to the cause. The service manager reported that upon test drive, the service tech said "he would have gone through the windshield if not belted in.” My passenger and I have between the two of us [XXX] years of experience working in automotive, for GM and suppliers, in production capacities, and for years driving dozens of leased vehicles and GM company cars. Neither of us have ever experienced a vehicle doing anything as dangerous as this brand new Trax did. Had the failure occurred during the highway portion of our drive that day - multiple congested highways [XXX] - we are certain we could have been killed and would have been a lethal danger to the drivers around us. An abrupt halt at high speed would have caused the car to roll and/or spin out of control. At the time of this report, the car is with the dealership with no root cause or repair estimation. We believe this is a transmission issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644051February 21, 2025
ELECTRICAL SYSTEM
After shifting from reverse to drive, the main dashboard display went completely black and stayed black for the remainder of my drive cycle. During this incident, the infotainment screen remained working as normal. The dashboard display returned to normal operation at the next key-cycle (I waited 10 minutes and started again). Incident occurred February 19, 2025. It was dangerous because I could not see my speed, the engine temperature, or be aware of any warnings (had there been any). The engine appeared to run normally. I haven't driven again to test if the problem reoccurs. I haven't had the opportunity to bring to the dealership to evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643559February 18, 2025
FUEL/PROPULSION SYSTEM, ENGINE
FUEL RAIL SYSTEM - The check engine light came on after only three days/156 miles! OnStar was contacted and a diagnostic was run indicating "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain control and monitor fuel consumption." I took the vehicle back to the dealership and was advised that the fuel rail system needed to be replaced but the part(s) are not available and there is no projected date of arrival. NOTE: The vehicle has been sitting at the Service Center since December 28, 2024 awaiting necessary repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635620January 13, 2025
ELECTRICAL SYSTEM
I purchased this vehicle in the summer of 2024. Only after a few months of driving it, I began to have a weird issue with my phone being connected via Bluetooth. This was only an issue when playing media from my phone, it is not an issue when listening to the regular radio. It would not happen all the time, just sporadically and without any correlation I could identify. The issue would present as a weird crackling noise through the speakers, as if there was an issue with a connection. After a while of this happening sporadically, the cracking noise would be accompanied by my back-up camera looking like a fish bowl. The dealership wasn't able to get me in for an appointment until January 3, 2025. It's important to note that this issue did not come with a dash light coming on. Prior to my January service appointment, my backup camera completely stopped working and gave me the notice on my dash to "service vision system". Upon taking my car to the dealership for my appointment, they informed me that they were ordering me a new backup camera and I'd have to come back for it to be installed. But the technician did some updates on my car for the Bluetooth system and should be resolved. Today, January 13, 2025, the crackling noise has come back and I will be notifying the dealership. Chevrolet has not identified a cause for this, but upon my research, owners of both the 2024 and 2025 Trax experience the same, or similar, issue with their vehicle with no resolution from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632596December 27, 2024
VISIBILITY/WIPER
On mornings that the temperature drops close to freezing, the nozzles for the windshield wiper fluid freeze and do not operate. Not until the car is at operating temperature does the windshield wiper nozzles work. This is especially dangerous when roads are salted and a salt coating on the windshield leaves drivers blind without fluid to remove it. It also appears that the line to the rear wiper nozzle froze and broke and windshield wiper fluid is leaking. Chevy indicated that the fluid is put in the vehicle at the factory. Either the fluid was incorrect or the design allows for the lines and nozzle to freeze.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628543December 3, 2024
FUEL/PROPULSION SYSTEM
Fuel injection system failure. Dealer confirmed code being seen was related to fuel injectors. Check engine light illuminated on Nov. 22, 2024, which is less than 2 weeks into my ownership of the vehicle. Vehicle is still in the shop for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626571November 21, 2024
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
On October 22, 2025 I drove 10 miles from my home. I turned off and parked the vehicle at approx. 8:58 AM. Within 2 minutes I notices quite a bit of smoke coming from under the hood. I called the fire department and within 10 minutes the entire front of the car was on fire. The vehicle from front bumper through the dashboard was completely destroyed. There were no warning lights on. I purchased the vehicle on June 5th 2024. My INsurance co. did the appraisal and deemed it a total loss of course. The Dealership AND General Motors refuse to do anything to investigate. I have documentation of all calls. General Motors told me they do not put anything in writing.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11625910November 18, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
The contact owns a 2025 Chevrolet Trax. The contact stated while driving at an undisclosed speed in hot weather less than a month after purchasing the vehicle brand new, the A/C became inoperable. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the evaporator coil had failed and needed to be replaced; however, the part was on backorder. The dealer advised the contact to obtain a rental vehicle in the meantime, and that the manufacturer would reimburse the vehicle rental expenses. The contact declined and was provided a temporary vehicle. The vehicle was repaired under warranty after a month. The manufacturer was notified of the failure. The failure mileage was approximately 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625642November 15, 2024
ENGINE
I purchased my 2025 Chevrolet Trax on July 14, 2024 and on August 26, 2024 the evaporator coil had to be replaced by the Houston Levee GMX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614444September 13, 2024
ENGINE
Evaporator has gone out. Dealer confirmed. Parts on back-order. No warnings, AC just stopped blowing out cold air. While the windows can still roll down, on extremely hot days if AC isn't working, could cause health problems to some users.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612350September 3, 2024
STEERING
The contact owns a 2025 Chevrolet Trax. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle was drifting to the right. The contact had to steer the vehicle back into the desired lane. The contact stated that the failure was occurred while depressing the accelerator pedal while driving at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where the failure could not be replicated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 1,035.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607845August 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving N.Bound on Hwy 270. Traveling 50-55 mph. Mores than 2.5 sec from car in front of me per my dash board. Car in front slammed on brakes but did not come to a complete stop. My Braking system kicked and started slowing me down. The car in front of me started accelerating again at this time I was doing 10-15 mph. She slammed on her breaks again and my breaking system kicked in again but I also slammed my foot on the break. My car did not stop immediately it felt like the braking system had control over how fast I could stop my car. When my car was towed to the shop I had mentioned it to the shop workers but not much was said after that
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594443June 14, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593496June 10, 2024
ELECTRICAL SYSTEM
While driving on the interstate at about 65 mph both the screen for the speedometer and the screen with the radio controls went totally black/blank. After about 2-3 minutes it came back on. The car continued to operate normally when this occurred. The car is new with only about 400 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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