Chevrolet Tahoe Complaints (2023)

208 consumer complaints on file.

#11640537February 3, 2025
ENGINE
6.2l engine catastrophic engine failure with appt 17,000 miles on odometer. Kendall Chevrolet of marysville Washington has new engine on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640416February 3, 2025
ENGINE, SERVICE BRAKES
1st incident- Engine had a bad lifter and cam shaft with 46,000miles. When this happened I was going through a railroad crossing, if the failure was bad enough and locked the engine up I would have been stuck on the tracks with my family. This issue could cause the motor to lock up if the lifter or cam shaft had a more serious failure. Dealer confirmed the lifter and cam shaft were bad and replaced. the engine had a vibration 2 weeks before the failure but the dealership could not identify or duplicate the issue. Vehicle was in the shop for 35 days to repair. 2nd incident- Parking brake and brake system locked up and would not release until the vehicle was reset. Scheduled vehicle to be towed in and the brakes locked up again while loading the vehicle to tow. Dealer is still troubleshooting the issue after 5 days. Errors on screen "Forward Collision System unavailable, Brake system failure 43mph top speed, Service steering column lock, service traction control, Service ESC, Service Brake Pad Monitor" If this happened while on the highway it had the chance to cause a serious wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640178February 2, 2025
ENGINE
With 63,000 miles the vehicle experienced catastrophic engine failure on a freeway. This resulted in loss of power with no ability to get the vehicle to a safe location. It was determined that the #7 crankshaft bearing was the cause of failure and the compete engine was replaced as a result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640037February 1, 2025
ENGINE, ELECTRICAL SYSTEM
Traveling on the interstate late at night in the winter with my family, which includes small children, a clicking noise began but then went away. No diagnostic lamps came on, everything seemed fine, vehicle responded appropriately. Moments later, on a remote stretch of interstate, we lost power and the engine shut down. The vehicle would not turn back on. We were stranded in the dark on a freezing night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639425January 29, 2025
ENGINE
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday [XXX] Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy tra]c. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to repair the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM will not repurchase the vehicle or tell me when the vehicle can be repaired. Will not provide any compensation until the issue is resolved, which is unknown and could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. GM has sent me to three representatives. Jonathan Phone Number: 1-866-790-5600 Extension: 5927263 (Chevrolet Customer Assistance) Tomorra (866) 790-5600, extension 524688 (supervisor) Janet (866) 790-5600, extension 5910608 (part delay department) None of the reps have given me any assistance with my situation. They just kick me down the chain to someone else that cannot assist me. I simply need my car fixed, loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. Can you direct me to any assistance? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639288January 29, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
After getting gas just outside of Pueblo Colorado on [XXX] I was entering [XXX] and luckily I was in the right lane when all of a sudden no power to the vehicle. I was able to make it by inches in the clear on the shoulder of the road. Being [XXX], I had trouble crawling over the console through the passenger side of the vehicle because I could not safely see the traffic on the interstate to exit the vehicle on the driver side. The state police could not come to assist us with any type of traffic control because of other accidents. The BNSF railroad has a mutual aid pack with them when needed in an emergency situation. They were able to come assist us with the red lights for traffic control, and the tow truck arrived and was able to flatbed the vehicle to a GM Chevy dealership. The tow truck also delivered our 26 foot travel trailer to the nearby campground. If it wouldn’t have been for the BNSF police this could’ve been horrendous accident because of the traffic. I have never been in a more scary situation as with the 2023 Tahoe built by a major corporation and being as unsafe as it is. I have been told the engine needs to be replaced because the bearings failed with metal fragments found in the oil pan. GM has been aware of this problem with the 6.2 engine for many years and has never done anything. Is it gonna take people getting killed on the highway to get something done. Sent from my iPad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639252January 29, 2025
ENGINE
I was driving down the interstate and with the no warning the vehicle would not accelerate any longer and tried to coast onto the exit. Totally stopped blocking all traffic on the exit. Could not crank the engine or at least put in to neutral to push out of the road. Had it towed to dealership and they said motor had seized up, connecting rod bearing seized on crankshaft causing extensive metal contamination throughout engine. Wanted GM to buy back the vehicle but would not. Only replaced the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638741January 27, 2025
ENGINE
Main bearing failure on my 6.2L at 17,000 miles. Starting making knocking noise, and within two miles it died and wouldn’t restart. No check engine light or warning lights. Blew a 40 amp fuse. Once replaced started but knocked and died. Dealership determined spun main causing internal engine failure. Motor replaced. Started making internal engine noise again like almost a spark knock type noise or rattle under acceleration. Has 32k miles on it now and bring into dealer next week for issue. Engine was on back order and took over a month to get.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638420January 24, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
While driving, without warning my brake system failed and vehicle did not stop when I applied my foot on the breaks. In addition to while driving up a steep incline the engine failed as I was actively applying my foot to the gas pedal causing vehicle to roll backwards. Most importantly i do not feel confident using this vehicle any further knowing that the brakes are Not operating as they should, risking my life and my children’s life is nonnegotiable. Someone help please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637911January 23, 2025
SERVICE BRAKES
On January 21, 2025 while with my family in -15 degrees, the vehicle suddenly went into ABS lock. We were completely immobilized and unable to move the vehicle. The following warning lights illuminated on the dashboard:Antilock Braking System errorService Steering Column LockService Traction ControlBrake System Failure 43 MPH top speed. The vehicle was effectively locked, preventing us from driving or even reversing. This left me and my family stranded in a potentially hazardous situation with the freezing temperatures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637445January 21, 2025
ENGINE
Failure - metal in the oil. Engine replacement at roughly 11,800 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637289January 21, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2023 Chevrolet Tahoe. The contact stated that soon after purchasing the vehicle, the vehicle's lane assist feature would be active with no other vehicles in the contact vehicle's vicinity. The contact also stated that multiple other electrical defects would occur such as the backup camera activating while in drive(D), the instrument panel intermittently going blank, and various other defects. The vehicle was taken to the dealer on multiple occasions where they failed to duplicate the failure. The contact then stated that while driving at 80 MPH, the instrument panel went blank. The contact attempted to pull the vehicle over; however, an unknown turn-off of the vehicle warning message appeared on the instrument panel as a warning chime was also emitted from the vehicle. The contact then stated that the vehicle then came to an abrupt stop where the engine and brakes seized, while traveling at 34 MPH. Due to the failure, the contact was taken to the hospital where they were treated for whiplash, inflammation in the neck and spine, 7 bulging discs in the spine, and pain in various parts of the body. The vehicle was towed to a dealer where it was diagnosed with engine failure; the vehicle's engine was replaced under warranty. Despite the repair, the contact refused to take possession of the vehicle as they did not feel safe driving the vehicle. The manufacturer was notified of the failure and a case was filed; the contact had yet to receive any assistance from the manufacturer. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11636869January 19, 2025
ENGINE
On [XXX] while driving on the highway near Wash DC engine stopped, went to neutral. Would not start again. OnStar towed vehicle to Koons Chevrolet GMC Tyson in Vienna VA. 703 448 7221. On Tuesday Jan 7th, Koons Service Dept. looked at vehicle and determined that it was a thrown bearing and needed a new engine. There are 28,712 miles on vehicle. You can inspect if desired. Our safety was extremely compromised. We were on a 5 lane highway in the left hand lane going 65. Engine quit and we had to coast to the far right lane in heavy traffic. We almost got hit several times on the maneuver and rear ended on the side of the road from oncoming vehicles while waiting for a tow. Dealer has work order to fix the vehicle. Vehicle was not inspected by the manufacturer that we know of, nor the police or insurance representatives. Only inspected by the dealership. The only symptom before the incident was a dull sound like a plastic bag being stuck in the grill for a few minutes before incident. The Service Department said the parts are on a "Galactic backorder" which means they do not know when they will come in. GM is extremely uncooperative in assisting us with this issue. They will not repurchase vehicle, will not put in writing why they wont repurchase it. Will not provide any compensation until the issue is resolved, which could be months. It is an extreme financial hardship for me to cover my rental car (taxes and insurance for the rental car are not covered) and continue to pay the car payment and the insurance on a car that is not available to me. My case number with GM is [XXX]. I need my loan payed off or a repurchase for the original value of my car so I can purchase another vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636750January 18, 2025
ENGINE
While sitting at an intersection of a busy 4 lane road the engine stoped without warning and could not be restarted. Due to a poor design by GM, the Tahoe has no ability to be put in neutral when the engine isn’t running. We were stuck at a busy intersection an almost hit multiple times, until a tow truck could come since it cannot be put in neutral and pushed. Dealer inspected engine and found it had been burning oil. The car never gave any warning lights that it was low on oil or that there were any engine issues. They did an oil change and gave the car back. The car was running, but within less than 5 miles of driving it it started to shake and make horrible noises. At this point, I was driving on the interstate. I was able to limp the vehicle back to the dealer. It was diagnosed by a dealer with spun engine bearing. I was told they were very close to seizing up and I would’ve been stranded on the interstate with no shoulder. This could’ve caused a major issue as I was on a busy interstate and the vehicle would’ve locked up. There was no shoulder at this point due to construction. Through both of these issues the vehicle never gave any dashboard warning lights. There are two major design flaws. The engine has an issue with its bearings. Also, there needs to be a way to put the vehicle into neutral while the engine is not running. It is not safe to not be able to put these vehicles into neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629948December 10, 2024
AIR BAGS
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 10 MPH, the air bag warning light illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 39,144.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628473December 3, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Onstar Telematics Module failure. Part is on backorder with no ETA. This module failure removes the navigation, Onstar services including safety notifications, clocks can stop working, Android auto/Apple Carplay services are not functional or intermittently working. My vehicle has stalled out at a red light. GM is refusing to cover the replacement saying it is out of the bumper to bumper to warranty but they have so many of these needing replaced they can't say when they will get the parts. Module has been confirmed dead by a mechanic at a private shop and by the dealership. GM states this is under the bumper to bumper to warranty even though it controls parts of the power train and should be covered under powertrain warranty as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627195November 25, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle 1 pulled out into Vehicle 2s lane and cut them off causing Vehicle 2 to slam on the breaks causing My vehicle ( Vehicle 3 ) to collide into the back of vehicle 2. No emergency breaking a-curd and no airbags deployed durring contact at rate of speed of 45-60MPH. Total damage to Vehicle 2 rear end and total damage to vehicle 3 front end.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11626104November 19, 2024
AIR BAGS
The vehicle made a ding sound and the air bag light came on for a few seconds and then went off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624277November 8, 2024
SEATS
[XXX] occupant was sitting in the rear driver side bucket seat and operator was able to use the automatic buttons near the tailgate and fold down the seat onto occupant. Occupant received a bruise on the forehead and potential back injury. There should be a safety guard to prevent the chair from folding when an occupant or object is in the seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622389October 28, 2024
ENGINE
The contact owns a 2023 Chevrolet Tahoe. The contact stated while the dealer was performing an oil change on the vehicle, the dealer informed the contact that the engine was making an abnormal knocking sound. The dealer diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to GM Campaign Number: N232413430. The manufacturer was notified of the failure and offered to partially cover the repair. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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