Chevrolet Suburban Complaints (2025)

32 consumer complaints on file.

#11773858October 26, 2026
SUSPENSION, STEERING, POWER TRAIN
Component: Steering & Suspension / Upper Ball Joint--Catastrophic Structural Failure: On [XXX], at highway speeds on [XXX], the left front wheel completely separated from the upper control arm due to an instantaneous upper ball joint failure. The left tire turned sideways, locking the steering system. The vehicle was equipped with factory stock suspension and GM 24-inch rims-Pre-Accident Diagnostic Negligence: The vehicle exhibited a severe front-end "thumping noise" within the warranty window. It was brought to Lucas Chevrolet on [XXX] (31,901 miles) and Burlington Chevrolet on [XXX] (with a "Service 4WD" light active). Both certified facilities failed to perform physical tear-downs or torque checks, releasing a hazardous vehicle. Burlington Chevrolet is currently ignoring all voicemails requesting my service records-Dangerous 20-Hour Roadside Abandonment: Chevrolet Roadside Assistance left the driver stranded on a live highway shoulder for 2.5 hours in rush-hour traffic and darkness. Due to unsafe conditions, the driver was forced to leave the vehicle for an unassisted tow. Because roadside repeatedly sent wrong equipment for a collapsed suspension, the vehicle sat overnight and was not delivered to the dealer until 21 hours later-Evidence Preservation Hazard: Dealership Director Bob called the consumer to explicitly direct them not to hire legal counsel. Following this call, the dealership unilaterally changed writing from a "Customer Satisfaction Guarantee" to a "Goodwill Repair" and Service Manager Denny DiRenzo levied a $150 core charge on the steering rack. This fee acts as a financial barrier to force the surrender and destruction of the physical evidence. GM is also refusing to inspect the remaining three ball joints. Investigate Manufacturing Defect: Cross-reference this structural collapse with active wheel hub bolt recalls, Wave the $150 core, investigate parts, buy back, create recall for hub bolts and upper control ar INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11771053October 14, 2026
SUSPENSION, STEERING, WHEELS
Component Affected: Suspension / Steering / Wheels / Front Hub Assembly Description of the Safety Defect & Incident: Proactively brought the vehicle to two separate authorized Chevrolet dealerships due to a severe thumping noise when turning the steering wheel. I explicitly stated to service staff that the vehicle felt unstable and unsafe to drive. Both dealerships performed inspections, stated they found no issues, and released the vehicle back to me. Shortly thereafter, while driving at full highway speed during rush hour, the front-end suspension/hub assembly suffered a catastrophic structural failure. The front driver-side wheel completely turned sideways and broke off, causing the vehicle to drop directly onto the pavement and skid violently across the highway. I narrowly avoided a multi-vehicle collision and managed to slide the vehicle to the shoulder. The wheel hub assembly completely separated from the steering/suspension structure, rendering the vehicle totally disabled. This failure matches the catastrophic hazards associated with recent GM front-wheel hub bolt relaxation and separation safety notices.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11760988August 31, 2026
VISIBILITY/WIPER
driving down i30 at 70MPH and the rear passenger window exploded on my 10 year old child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760766August 30, 2026
ENGINE
Valve spring broke at approximately 5200 miles. Dealer replaced the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760215August 28, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2025 Chevrolet Suburban. The contact stated that while driving approximately 65 MPH, a banging noise was heard coming from the engine compartment, and the vehicle decelerated. In addition, several warning lights, including the check engine light and the anti-lock braking system light illuminated. The contact pulled over to the side of the road, turned off the vehicle, and had the vehicle towed to a dealer. The dealer diagnosed that the engine and radiator failed and needed to be replaced. The engine and radiator were replaced. Approximately 5 months and 6,000 miles later, the failure recurred and the engine began to run rough. The vehicle was returned to the dealer, where it was diagnosed that the engine failed again. The engine was in the process of being replaced. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738649May 18, 2026
ENGINE
3.0 Duramax engine failure at 5900 miles. Apparently is from the known thrust bearing issue. MIL, CEL, TCM illuminated. Failure occurred at 60 mph during rush hour traffic. Engine is being replaced under warranty. GM should issue recall for the affected lot of this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738369May 17, 2026
ENGINE
3.0 Duramax, thrust bearing engine failure. Less than 6000 miles on vehicle. Driving at 60 mph when vehicle went into major limp mode. Had TCM, Charging and coolant lights illuminate. GM is replacing engine under warranty. Indicated there was approximately a 2 week engine production window where this issue is being traced back to. GM should issue recall if they know the extent of condition and the cause(s).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732473April 20, 2026
POWER TRAIN, ELECTRICAL SYSTEM
2025 CHEVROLET SUBURBAN HIGH COUNTRY. Vehicle is parked in my garage. Went out in the AM and the engine only cranks, will not start. Called On Star for roadside assistance. Sent a tow truck, the vehicle could not be towed due to the electronic transmission. There is no way for an owner to place the transmission in neutral. Vehicle is stuck in my garage. GM customer service referred me back to roadside assistance who for the second time stated that they could not help me. This is a serious issue. The fact that the transmission can NOT be shifted into neutral unless the engine is running is a very serious safety concern.Called GM helpline a second time. They said that I should call for a tow on my own. Waiting for the selling dealer to call me back. Vehicle is currently stuck in my garage and GM does not care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732217April 19, 2026
VISIBILITY/WIPER
Car was parked (in covered area) when back window shattered sometime after 12pm. Car had not been driven in two days and outdoor temperature started at 62 that morning so there were not extreme temperature changes as at the time the window shattered, it was approximately 75 degrees. No apparent reason for breakage as we live in a secluded area and were nearby outside enjoying the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723231March 10, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2025 Chevrolet Suburban. The contact stated that while driving 25 MPH, a yellow triangle warning icon was displayed, and a message to "Please Add Oil" was displayed. The vehicle was taken to a dealer, where it was diagnosed with a broken part and oil was leaking oil onto the oil filter. The vehicle was repaired. The contact stated that approximately 1,000 miles later, the same triangle icon was displayed and with the same message displayed while driving. The vehicle was taken to the same dealer, where it was diagnosed that the oil needed to be changed. The vehicle was repaired. The contact stated that approximately 1,000 miles later; while driving at an undisclosed speed, the same triangle warning icon and the message were displayed with the check engine warning light illuminated. The vehicle was taken to another dealer, where it was diagnosed, and it was determined that the vehicle was consuming engine oil, and the oil needed to be changed. The vehicle was repaired, but the check engine warning light illuminated again, and the contact became aware that there was no oil in the oil pan. The manufacturer was notified of the failure. The failure mileage was 2,203.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720174February 24, 2026
ENGINE
Driving on Highway at approx 70mph, lost propulsion and speedometer went to 0. Came back after approx. 5 seconds. After exiting highway and stopping, clear knocking/clanging noise from engine. GM states full engine replacement needed. This is a 2025 6.2 V8, thought these issues were fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718424February 17, 2026
POWER TRAIN
Purchased a brand new vehicle on 23Dec2025 (evening) and then drove it home and parked it in my garage. Vehicle was in my garage at 64 miles on the odometer. Vehicle started smoking and the transmission cooler line had the catastrophic failure spilling oil all over the street, driveway, and garage. It was towed from my garage to the selling dealer (Walser Polar Chevrolet in White Bear Lake, MN) on 24Dec2025. Service center confirmed a manufacturing defect in the transmission cooler line from the factory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715045February 2, 2026
ENGINE
We have 8,625 miles on our 2025 Suburban. We were going down the highway when began to hear a unfamiliar noise. We pulled over into an error to inspect and didn't notice anything under the vehicle, which we thought might have cause the noise. We put into drive and went less than an 1/8 of a mile and our suburban lost acceleration and stopped. It would not start and couldn't not be moved, until roadside assistance took it to a Chevrolet dealership. The dealer stated the engine seized up and needs to be replaced. We were fortunate we were not going any more than 20 miles per hour and were not on a major highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713948January 28, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My rear passenger door flys open while driving. It happens during very cold weather. It also will not latch when trying to shut it after getting off the road and trying to shut it. My daughter has been in the seat next to the door each time and it has happened multiple times. Betten Chevrolet has tried to fix it twice and it is currently in their shop. This is totally unsafe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713203January 25, 2026
ENGINE
The engine failed right in the middle of a intersection completely shut down, locked up the motor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713080January 24, 2026
ENGINE
The engine self-destructed due to a thrust bearing failure as described in General Motors Technical Service Bulletin 25-NA-307 There were no warning lights prior to the engine failure. The vehicle has been inspected by Carl Black GMC in Roswell, GA and been found to fall under the Thrust Bearing Failure TSB According to the service technician, these engines have been failing in large numbers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712253January 20, 2026
ENGINE
Was driving on highway and engine started to make a noise, performance and power were impacted, the engine service light appeared. Exited highway on near offramp, when on offramp vehicle engine stopped working. Vehicle is a 2025 Chevrolet Suburban with 6.2L engine. Dealer has stated engine is seized. Seems exactly like the current 6.2L engine recall for 2021-2024 model years that results in engine failure. Vehicle is 7-8 months old, and only has roughly 12,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710726January 13, 2026
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Engine failed going 70mph on highway at 2k miles. Display said acceleration no longer available and app said transmission code was needing to be checked however once taking to dealer I was told it was an oil sensor then told there was shredded metal in my engine and I needed a full engine replacement. My car was in the dealership for over 50 days. I was pregnant and with two small children in the car when engine failed at high speeds. After my car was returned to me the engine overheated and failed again. The dealer claimed GM sent them an engine with cut hoses. I was 9 months pregnant when this occurred also on the highway going 65mph. GM refused to buy back the vehicle 3 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710798January 13, 2026
ENGINE
While driving we received a notification on our dash board stating “reduced acceleration drive with caution”. We had it towed to the dealership where they said we needed a full engine replacement. It took 22 days to get the vehicle back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709801January 8, 2026
ELECTRICAL SYSTEM
The complete infoentertainment system went out within one week of purchase and has been in the dealership possession since. The dealer’s service department tried to perform updates on the system after the radio went out and it caused the whole dash to go completely black and they haven’t been able to get it to turn back on. The vehicle has been in the shop for 8 weeks now and no estimate when I’ll receive the vehicle back. Since the dash is black you can not see the speedometer, gas gauges, etc and it is not safe to drive without it having fully working electronic components. The dealer is next going to try and replace the radio but that part is back order indefinitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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