Chevrolet Suburban Complaints

452 consumer complaints on file.

#11599249July 5, 2024
SEATS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Seat, mirror, steering column pre-set driver adjustments do not come into proper driving configuration on a regular basis when starting vehicle. This is a dangerous situation when a malfunction does occur. Seat has tendency to squeeze driver torso into steering column and knees into dash. LH mirror inadvertently and unexpectedly tilts down toward the ground and ofter unnoticed. This makes for a dangerous condition where the driver assumes that there is no oncoming rear traffic and it's safe to pull away from a curb from a stopped position. This condition has occurred for over a year and while the vehicle was covered under factory warranty. Numerous trips to Bonner Chevrolet in Kingston service department for remedy have yielded nothing. Bonner Chevrolet walked away from this serious issue and told us there's nothing more they can do and said, sorry. In contact with Chevrolet through Chat messaging, the recommend other surrounding dealers. None are interested at this point. the chat messaging is as useless as Bonner Chevrolet. Meanwhile I'm driving and paying for a useless and dangerous vehicle which no one knows how to repair. This has been an ongoing event since June, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596290June 24, 2024
FUEL/PROPULSION SYSTEM
Started car, noticed check engine light on and rough idle. Car barely would go in reverse to exit parking spot, so I attempted to pull back in. Car would not move forward. Able to switch to neutral and push back into spot. Could have been a very dangerous situation if it had occurred while driving or with my children in tow. Car would not restart at that point. Failed fuel pump @ 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595320June 19, 2024
ENGINE
Driving up steep hill [XXX] slight noise lots of smoke no warning lights before complete engine failure did not know if I would get it to side of highway towed to dealer and they confirmed locked up engine there was a lot oil on highway from vehicle lots of smoke from under hood thought it might catch fire from oil dealer confirm locked up engine waiting on more information INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595012June 18, 2024
SEAT BELTS
The contact owns a 2022 Chevrolet Suburban. The contact stated that while the vehicle was parked, the second-row middle seat belt was latched; however, the seat belt failed to lock as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594439June 14, 2024
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance system activated and abruptly applied the brakes, dramatically reducing the speed of the vehicle. Later, the contact stated that while driving at an undisclosed speed with the Adaptive Cruise Control activated, the vehicle inadvertently accelerated, requiring the contact to depress the brake pedal to avoid a collision. The vehicle returned to normal functionality, but the failure became a regular occurrence. The Forward Collision Avoidance warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Forward Collision Avoidance warning light and the Adaptive Cruise Control module. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590234May 22, 2024
ENGINE
my car was hit on the side passenger back door in a parking lot while parked and nobody inside- had it look at by the chevrolet dealer- diagnosis is it needs a new engine??? make this make sense??? super disappointed with this car from the very beginning! will never buy chevrolet again
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11589932May 21, 2024
UNKNOWN OR OTHER
UNKNOWN: Approximately once a week, all of the sound stops in the vehicle including the blinker sound, radio & connected phones. I'm unsure if affects anything else. I have googled this issue and it seems as if other GM vehicle owners have the same issue. There were no warnings or warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588593May 13, 2024
POWER TRAIN
Engine failure at 27k miles on a highway going highway speeds (45-50 MPH). This failure happened on a night when it was 5 degrees and dropping, vehicle full of my family + my parents. Complete engine failure, no way to run heat or move the vehicle at all. Engine failure #2 at 37k miles while driving down a 2 lane road, was able to pull into an apartment complex Complete vehicle infotainment failure, not able to use handsfree device, backup cameras, front and rear safety sensors. Engine failure #3 at 65k miles on a 4 lane highway going 65-70 MPH. Was able to get to a turn lane. Engines have shuddered / lost power steering / electrical many times while going 70+ MPH on 3+ lane highways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586727May 3, 2024
ENGINE
Check engine warning light appeared on dashboard. When servicing the vehicle at dealership, they found catalytic converter not burning up exhaust gases properly. Need to replace y-pipe, part #86781749. I found NHTSA document N232419720 - Emission Recall Incorrect Catalytic Converter Service Part, that references my car make and model. I am requesting an investigation to have this included in a recall and to have replacement costs reimbursed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586286May 1, 2024
SEAT BELTS
The contact owns a 2022 Chevrolet Suburban. The contact stated that the rear driver’s side seat belt failed to enter the locking mechanism. The vehicle was taken to a local dealer where it was diagnosed but not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584618April 22, 2024
ENGINE
Same like my other 2 claims for livery vehicles Vehicle started losing RPMs and jerking while clients on board. Excessive fumes from exhausts started Diagnostics- misfire on a cylinder cause by faulty engine lifters. They all start like that. That also caused a cam shaft damage. Repairs paid out of pocket $14,000 for new engine. Incident happened around first week of December 2023. 200,000 miles Forums can tip you that there are many other similar cases with engine lifters issues from GM. Escalades and Suburbans and pick up trucks I will do my best to make other limo drivers from Chicago to submit same report. From my investigation problems occur between 30,000 and 200,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584540April 22, 2024
ENGINE
The contact owns a 2022 Chevrolet Suburban. The contact stated while driving at approximately 70 MPH, the vehicle began to shake, fumes came out from the exhaust, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with an engine lifter failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584536April 22, 2024
ENGINE
The contact owns a 2023 Chevrolet Suburban. The contact stated while driving at approximately 70 MPH, the vehicle began to shake, fumes came out from the exhaust, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with an engine lifter failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582408April 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking system activated at ~77mph. Essentially I had started braking appropriately and at about the same time the AEB system seemed to conclude more breaking was needed. This led to brief loss of vehicle control when brakes COMPLETELY LOCKED at high rate of speed ~77mph. According to vehicle manual this system should not activate at speed great than 50mph (photo attached). This is dangerous because i could have lost control and/or someone behind me could smash into me. My vehicle does not have adaptive cruise. Vehicle and other systems otherwise work perfectly. As a side note the extreme brake application at high speed caused cargo within the vehicle to slam forward and destroy the windshield, in addition to being a scary event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578722March 21, 2024
SERVICE BRAKES
At approximately 43,000 miles driving down the highway and lost power braking followed with a number of dash messages and lights. Took to dealer to discover the ABS Master Cylinder is bad and needs replaced and parts are 2 weeks out to have repaired. It appears after reading online this looks to be a problem with numerous people leaving comments etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575296March 4, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574731February 29, 2024
STRUCTURE:BODY
Question 1) I’m experiencing bubbling under the factory paint and it’s available for inspection Question 2) Unknown Question 3) Yes Question 4) Yes it has been inspected by Chevrolet dealership Question 5) I noticed the defects when I bought the vehicle brand new in 3/1/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571524February 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569245February 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 5 MPH up the driveway, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle; however, while the vehicle was idling, the engine shut off upon depressing the accelerator pedal. The vehicle was towed to the dealer, where it was determined that the fuel pump power control module had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565887January 16, 2024
ENGINE, POWER TRAIN
Originally we had an engine light come on upon the engine chugging and the vehicle lunging forward at times. The diagnostic showed a bad lifter on the passenger side. They then replaced the passenger side lifters. We asked them to replace both sides since this was a known problem with our year, make, and model. They said they weren't replacing both sides of the lifters. Luckily we were still under the warranty for this repair. Now, a little over a year later on the day we were taking it to trade in, the engine light came on and the engine started chugging again. I knew immediately what the problem was. I took it to the same dealership and they quickly diagnosed it with a lifter failure on the driver side. Unfortunately we are out of warranty at 80,200 miles. The vehicle is only 2 years old. We have been advised not to drive the vehicle until it is repaired. I should not be responsible for the cost of the repair when this is obviously a known defect with the lifters for my year, make, and model. They should have replaced all lifters when the vehicle was originally brought in for the passenger side lifter failure. This should already be a recall by GM for the amount of vehicles that have and will experience this lifter failure. There is actually a class action lawsuit filed against GM for the lifter failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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