Chevrolet Impala Complaints (2019)

28 consumer complaints on file.

#11747462June 30, 2026
AIR BAGS
No one sits in the passenger seat 99% of the time. The passenger airbag warning light is illuminated, and I am uncertain about its proper deployment in a critical situation. The issue remains unverified by a dealership or any other individual. The component has not been subject to any inspection. I do not recall the specific warning message displayed on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747466June 30, 2026
UNKNOWN OR OTHER
2 of 3 Chevy Impala ac compressor has gone out. Auto part supplier confirmed I need the Design 2 compressor connector tab on the right. So far no supplier has it available. Compressor needs to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716218February 6, 2026
AIR BAGS, SEATS
Airbags turn off when passenger is seated due to an issue with the sensor in the seat that rubs against the seat frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714661January 31, 2026
POWER TRAIN
Transmission torque converter shuddered and did not stop after service. Had to replace entire transmission for $5870.68 repair bill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712578January 21, 2026
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, POWER TRAIN
Jerking while picking up speed, key fob keep saying not detected, Radio feature work but stuck to basic screen I guess electrical problem Brakes is very rough not sure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678231August 4, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Blind spot detector is causing the driver interface to display false alarms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665228June 6, 2025
STEERING
Last summer I was experiencing intermittent issues where the vehicle seemed to have a mind of its own while I was cruising. The steering wheel would randomly lock up as if it was forcing me to go straight on a curved road for example. It would happen a couple of more times until one day I was trying to go home from work and I saw a message indicating something along the lines of “Service: Power steering” followed by the same symptoms. I was able to temporarily remedy this by power cycling the vehicle for a couple of days until it went out completely, uttering me unable to effectively control the steering. I brought it to 2 difference dealerships and they charged me several diagnostic fees to assess that I needed a replacement power steering rack as the one in my vehicle had inexplicably short circuited. 5000 dollars later I managed to get it replaced but I notice similar issues for other vehicles by the same manufacturer within a similar span of model years being recognized in a recall for the exact same issues I was experiencing. Ive already attempted to reach out to General Motors and was given no suitable response to my claims.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623526November 4, 2024
UNKNOWN OR OTHER
My car does not alert me of no or low coolant. Nor does the symbol comes on, on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623529November 4, 2024
SUSPENSION
While driving, the back of the car near the tire makes a clinking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619533October 13, 2024
SUSPENSION, ENGINE, UNKNOWN OR OTHER
Several different instances I've had my parking brake release as soon as I go to move after being parked for a long period of time. (I never set my parking brake to begin with so I don't understand why it keeps telling me it's released) Once it tells me it's been released, it's followed by a rough jersey of the car and then I'm able to move. Ever since I bought the car, there was a small shake. The dealer had to cover the front strut assemblies that were going out at the time of purchase; but since then the shake is unbelievable. I've put tires on, checked all parts of the chassis, and don't see any visible defects that would cause the shake. They have no answers or ideas of how to fix it for me. The faux metal ring around the cupholders on the center console has been cracking since the date of purchase and it finally caught on a cup and broke and has cut myself and my child several times. I had to end up ripping the trim off just to be able to use the cupholders. Lastly, the car seems like it's not gaining enough power sometimes. I keep up on services and general maintenance, and nothing seems to help. It sounds like the exhaust is leaking, and again, there are no visible defects when looking under the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619145October 10, 2024
POWER TRAIN
The contact owns a 2019 Chevrolet Impala. The contact stated that after parking the vehicle, the message “Shift to Park” was displayed; however, the transmission was already shifted to park(P). The vehicle was unable to turn off. The contact disconnected the battery to turn off the vehicle and reconnected the battery to restart the vehicle. The failure occurred several times. The vehicle was taken to the dealer, and the contact was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 104,170.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557381November 29, 2023
UNKNOWN OR OTHER
The compressor is not on the recall list but for a 2019 to have it failed requiring a new one not even close to the expected 10-12 year mark. This car part can lead to other safety concerns so I believe needs review for a potential recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541901August 31, 2023
ELECTRICAL SYSTEM, SUSPENSION, SERVICE BRAKES
The contact owns a 2019 Chevrolet Impala. The contact stated while turning left, the vehicle skidded before completing the turn. The contact also stated that there was a hole in the muffler. Additionally, the sway bar was fractured on the driver’s side. The bushing, actuator brake, and rotors were inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, but the vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under warranty. The failure mileage was approximately 129,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526337June 10, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Passenger side Blind Spot monitoring light consistently stays on even when no cars are next to me. Dangerous specially on the freeway. Took it to dealership said it wasnt covered. Notice the samething happening to alot of the Impala online. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426568July 26, 2021
POWER TRAIN
It started raining and then I received a check engine light and reduced engine power light. I was unable to accelerate over 35 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390118January 27, 2021
AIR BAGS
I WAS ON GARDEN STATE PARKWAY AND HIT A DEER , ALL THE SMOKE CAME OUT BUT MY AIR BAGS DIDN'T DEPLOY AND MY CAR WAS TOTALLED. I'M GETTING NO RESPONSE FROM DEALER OR ANYBODY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387008January 7, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT RECENTLY CAME ON, CAR COMPLETELY LOST POWER AND TURNED OFF DURING AS I TURNED RIGHT AT A LIGHT, HAD ONSTAR RUN DIAGNOSTICS, CODE INVOLVED THE EMISSIONS SYSTEM, WAS ADVISED TO FILL UP WITH HIGH QUALITY FUEL, AND DRIVE WITH THE GAS CAP OFF TO CORRECT IT. I WAS TRAVELING ON A FAMILIAR HIGHWAY AT NIGHT, CRUISE CONTROL SET AT 60 MPH, FURTHER DOWN THE HIGHWAY I SEE DEER RUNNING ACROSS THE HIGHWAY, THEY ARE COMMON IN THIS AREA, I TAPPED MY BRAKES TO SLOW DOWN FOR THEM TO CROSS AND IMMEDIATELY THE CHECK ENGINE, ANTILOCK BRAKES, POWER STEERING, STABILITY TRACK AND BATTERY SAVER INDICATORS ILLUMINATED ON THE DASH AND THE CAR WOULDN'T BRAKE AS IT SHOULD RESULTING IN AN ACCIDENT THAT I HAD MORE THAN ENOUGH TIME TO PREVENT AND COULD HAVE EASILY AVOIDED IF THE BRAKES WOULD HAVE PERFORMED NORMALLY. MAINTAINING MY VEHICLE AND KEEPING UP WITH ITS MAINTENANCE IS OF HIGH IMPORTANCE BECAUSE NOT DOING SO CAN RESULT IN SAFETY ISSUES,I TRAVEL A LOT AND IF I HAD BEEN INFORMED OF THE BRAKE RECALL OR NOTIFIED OF POSSIBLE OTHER RECALLS I WOULD HAVE FOLLOWED UP AND ALLOWED GM TO FIX IT!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11385794December 31, 2020
ELECTRICAL SYSTEM
MY 2019 IMPALA IS EQUIPPED WITH HEATED STEERING WHEEL, IN THE PAST WEEK IT STOPPED WORKING, ONLY TO DISCOVER IT HAD A BLOWN FUSE. I CHANGED THE FUSE ONLY TO HAVE IT BLOWN A SECOND TIME. AT THIS POINT I REALIZED SOMETHING MORE INVOLVED WAS WRONG, TOOK CAR TO DEALER TO HAVE CHECKED & REPAIRED. THEY REPAIRED/ REPLACED STEERING WHEEL HEATER MODULE & FUSE. WAS WORKING DAY I PICKED UP, THE FOLLOWING DAY WAS GOING OUT AN PROCEEDED TO GET COMFORTABLE IN CAR AN TO MY DISAPPOINTMENT HEATED WHEEL AGAIN WAS NOT WORKING , CHECKED AN FOUND FUSE WAS BLOWN YET AGAIN . WILL AGAIN CHECK WITH ADVISOR AN SCHEDULE ANOTHER APPOINTMENT ASAP TO HAVE PROBLEM LOOKED INTO FURTHER & CORRECTED. AS OF NOW THERE ARE NO OTHER ISSUES & CAR IS DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385049December 26, 2020
ELECTRICAL SYSTEM
MY CAR IS EQUIPPED W/A HEATED STEERING WHEEL. ATTEMPTED TO TURN ON ONE COLD MORNING ONLY TO DISCOVER IT WAS NOT WORKING. CHECKED THE MANUAL TO LOCATE FUSE BOX FOUND FUSE WAS BLOWN, REPLACED FUSE STARTED CAR UP TO CHECK HEATED STEERING WHEEL & NOTHING. AGAIN CHECKED FUSE...BLOWN AGAIN. NOW CONCERNED OF A POSSIBLE ELECTORAL PROBLEM. CONTACTED LOCAL DEALER AN SCHEDULED AN APPOINTMENT TO HAVE CHECKED OUT FURTHERED. NO OTHER ISSUES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374700November 14, 2020
EXTERIOR LIGHTING
2019 IMPALA PREMIER AND THE PASSENGER HEADLIGHT IS FULL OF CONDENSATION. ITS HAS NOT DRIED IN THE SUN OR DRIVING WITH HEADLIGHTS ON. IM TOLD THE ENTIRE HEADLIGHT HOUSING WILL NEED TO BE REPLACED AT A COST OF $800. ITS CAUSING THAT LIGHT NOT TO ILLUMINATE AS BRIGHT AS THE DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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