Chevrolet Impala Complaints (2013)

272 consumer complaints on file.

#11019061August 23, 2017
POWER TRAIN
WHEN DRIVING AT LOW SPEEDS (EG 20MPH) AND THEN RE-APPLYING GAS PEDAL TO ACCELERATE THERE IS A LARGE JUMP/KICK FROM WHAT SEEMS TO BE THE LOCK UP O F TRANSMISSION AND ENGINE. ALSO THE POWERTRAIN DOESNT FEEL SMOOTH WHEN DRIVING AT HIGHWAY SPEEDS. IT SEEMS AS THOUGH SOMETHING IS LOOSE OR NOT ROTATING ON THE CORRECT AXIS. I HAVE TAKEN CAR TO DEALER AND MECHANICS ABOUT 7 TIMES THIS YEAR ALL TO NO AVAIL. THE VIBRATIONS AND UNSMOOTHNESS AREN'T EXPERIENCED IN COMPETITOR CARS THAT I HAVE DRIVEN. THIS HAS OCCURED OVER THE COURSE OF 7 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016002August 17, 2017
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN MAKING A LEFT TURN, THE TRACTION CONTROL INDICATOR ILLUMINATED AND A GRINDING NOISE WAS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016029August 17, 2017
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN MAKING A LEFT TUR,N THE TRACTION CONTROL INDICATOR ILLUMINATED AND A GRINDING NOISE WAS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015463August 15, 2017
SERVICE BRAKES, TRACTION CONTROL SYSTEM, WHEELS
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT DRIVER'S SIDE WHEEL. THE CONTACT STATED THAT THE ABS, TRACTION CONTROL, AND SERVICE BRAKE ASSIST INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006288July 19, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
"TAKATA RECALL" I PURCHASED A 2013 CHEVROLET IMPALA 02/2015. ONE MONTH LATER MY CAR STOPPED IN ME. I GOT THE CAR TOWED TO SERRA CHEVROLET. THEY SAID I WAS OUT OF GAS WHICH I DIDN'T BELIEVE CAUSE I WAS AT QTR OF TANK. THEY SAID WITH THE KIND OF ENGINE I HAD QTR OF A TANK MEANT EMPTY IN MY CAR. I DIDN'T BELIEVE THIS. IN 02/2016, ON MY WAY TO WORK, MY CAR STOP ON THE INTERSTATE. I GOT THE CAR TOWED TO SERRA CHEVROLET AGAIN. THEY SAID MY FUEL PUMP SENSOR AND SOMETHING ELSE WAS GONE. THEY USED MY EXTENDED WARRANTY THAT I PURCHASED W/ SERRA TOYOTA WHEN I BOUGHT THE VEHICLE. I LOST MY JOB DUE TO THIS PROBLEM WITH THIS CAR. IN 02/2017, THE CAR STOPPED ON ME AGAIN. I GOT THE CAR TOWED AGAIN TO SERRA ON 02/03/17. THEY SAID IT WAS MY FUEL PUMP SENSOR. I HAD TO PAY $420.21 OUT OF POCKET ON 02/09 TO GET MY CAR. THEY SAID MY EXTENDED WARRANTY HAD EXPIRED. I DON'T UNDERSTAND CAUSE MY POWERTRAIN WARRANTY HAVEN'T EXPIRED, I'M ALSO STILL PAYING FOR AN EXTENDED WARRANTY WITH MY CARNOTE BUT I CAN'T UTILIZE, AND I ONLY USED THE EXTENDED WARRANTY ONCE. ON 02/13/17 AFTER I GOT MY CAR FROM SERRA MY CAR STOP WHILE I WAS DRIVING AGAIN. I CONTACTED SERRA. THEY PAID FOR TOWING BUT I HAD TO PAY FOR AN EMC, WHICH WAS $329.18. AT THE TIME, MY CAR HAD 86,078 MILES. ON 4/28/2017, I DON'T KNOW WHAT THEY SAID WAS WRONG BUT I PAID $1,131.25 ON 05/15/2017. I DON'T THINK THEY KNEW WHAT WAS WRONG. ON 05/24/2017, MY CAR MESSED UP AGAIN, AND I HAD TO PAY $133.00. SERRA GAVE ME A $32.95 DISCOUNT CAUSE I'VE HAD TO SPEND SO MUCH MONEY. AT THIS TIME, I HAVE 90668 MILES ON MY CAR. ON 06/21 OR 27TH, MY SERPINTINE BELT BROKE AND I HAD TO PAY $468. TO HENDRIX CHEVROLET. THAT WAS THE CLOSEST CHEVY STORE WHERE MY CAR STOPPED. NOW 7/18/17 MY CAR IS BACK IN THE SHOP AT SERRA. THEY SAY MY CRANKSHAFT AND SOMETHING WITH MY MOTOR. MY CAR HAVE 93,586 MILES. I WAS SOLD A LEMON FROM SERRA TOYOTA. I HAVE PAID $2,481 SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003215July 5, 2017
STRUCTURE:BODY
AS I WAS DRIVING ON I 294 I HEARD A LOUD BANG SORT OF LIKE A GUN SHOT AND GLASS FROM THE SUNROOF CAME RAINING DOWN ON ME. I PULLED OVER AND LOOKED AROUND IN THE CAR TO SEE IF SOMETHING LANDED ON IT HOWEVER THERE WAS NOTHING BUT GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995159June 14, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE CONTACT CRASHED INTO THE PASSENGER DOOR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994547June 12, 2017
STEERING, WHEELS
THE ABS, TRACTION CONTROL, BRAKE ASSIST AND STABILITRAK WARNING LIGHTS COME ON INTERMITTENTLY WHILE DRIVING. A GRINDING NOISE CAN BE HEARD COMING FROM THE FRONT-LEFT WHEEL. THIS USUALLY OCCURS WHILE ACCELERATING FROM A DEAD STOP OR MAKING LEFT AND/OR RIGHT TURNS FROM A DEAD STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993183June 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN THE CONTACT STARTED THE VEHICLE AND SHIFTED INTO DRIVE, THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT STATED THAT THE SAME FAILURE RECURRED THREE OTHERS TIMES. IN ORDER TO REMEDY THE FAILURE, THE VEHICLE HAD TO BE SHUT OFF THREE OR FOUR TIMES AND THEN RESTARTED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE CREST CHEVROLET DEALER THREE TIMES FOR THE SAME FAILURE AND WAS REPAIRED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED THIS TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 08/03/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993110June 4, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MOSTLY WHEN TURNING WHILE IN REVERSE, THE TRACTION CONTROL LIGHT COMES ON AND THE CAR HESITATES SLIGHTLY. THERE IS ALSO A GRINDING NOISE. THIS WILL HAPPEN OCCASIONALLY GOING FORWARD. DURING THE SUMMER MONTHS THIS HAPPENS SEVERAL TIMES WEEK. DURING THE COOLER MONTHS IT ONLY HAPPENS OCCASIONALLY. THE CAR WILL BE FOUR YEARS OLD IN 08/2017 AND IT HAS LESS THAN 28,000 MILES ON IT. THIS PROBLEM STARTED IN 06/2016 WHEN THE CAR HAD APPROXIMATELY 20,000 MILES ON IT. HAD THE BRAKES LOOKED AT AND WAS TOLD THEY WERE FINE. CAN'T SEEM TO FIGURE OUT WHAT THE PROBLEM IS OR HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990651May 19, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE TURNING LEFT AT 10 MPH, THE VEHICLE STALLED AND THE ENGINE RE-ENGAGED INDEPENDENTLY. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE JERKED BEFORE ACCELERATING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986118May 17, 2017
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE MAKING A TURN, THE BRAKES INDEPENDENTLY APPLIED AND AN ABNORMAL GRINDING NOISE COULD BE HEARD. THE FAILURE WAS INTERMITTENT. THE ABS AND SERVICE STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE BRAKES, ROTORS, BEARING, AND TIRES WERE REPLACED. THE CONTACT NOTIFIED THE LOCAL CHRYSLER DEALER WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. THE VIN WAS NOT PROVIDED. UPDATED 07/18/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985475May 12, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
ELECTRONIC STABILITY CONTROL/ BRAKE ASSIST AND ABS LIGHT COMES ON AT RANDOM TIMES. TOOK TO DEALER AND SAY NOTHING WRONG WITH IT HAD WHEEL BEARING REPLACED AND PROBLEM IS BACK. HAPPENS WHILE IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984962May 11, 2017
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR KEPT ILLUMINATING. WHILE MAKING LEFT TURNS, THE WHEELS ON THE VEHICLE MADE AN ABNORMAL NOISE AND THE SPEED REDUCED. IT WAS DIFFICULT TO ACCELERATE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE FOR VARIOUS REPAIRS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984347May 8, 2017
SERVICE BRAKES
MY 2013 CHEVY IMPALA IS HAVING ISSUE WITH THE ABS TRACTION CONTROL SYSTEM. THE CAR MAKES A GRINDING NOISE WHEN DRIVING AND THE SERVICE TRACTION CONTIL, SERVICE STABILITRAK, AND SERVICE BRAKE ASSIST, WHEN PRESSING BRAKE YOU CAN FEEL IT PULSATING AND THE CAR SLIDES. THE CAR ALSO DECELERATES ON IT'S ON AND THEN STARTS BACK ACCELERATING. MANY PEOPLE ARE HAVING THIS ISSUE AND CHEVY HAS YET TO RECALL THE VEHICLE, I'VE TAKING THE VEHICLE SEVERAL PLACES AND THEY DON'T KNOW WHAT'S GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983499May 4, 2017
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT 10 MPH, THE FRONT DRIVER SIDE WHEEL SEIZED AND THE TRACTION CONTROL INDICATOR ILLUMINATED. IN ADDITION, THE CONTACT HEARD AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR WIRE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AND REMOVED THE FRONT DRIVER SIDE TIRE TO SHOW THAT THE SPEED SENSOR WIRE WAS ACTUALLY SPLICED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,563.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983235May 3, 2017
SERVICE BRAKES, POWER TRAIN
ABS MULTIPLE TIMES THIS VEHICLE WILL LOCK UP THE BRAKES WHEN ATTEMPTING TO PULL OUT OF A PARKING LOT OR MAKE A TURN FROM A SLOW SPEED I.E. AN INTERSECTION THIS HAS NEARLY CAUSE MANY ACCIDENTS. AFTER DOING RESEARCH ON IT AS WELL MY VEHICLE IS NOT THE ONLY ONE WITH THIS PROBLEM ITS OUT THERE AND IT IS A HUGE SAFETY RISK. THIS PROBLEM WILL OCCUR ABOUT 80 PERCENT OF THE TIME WHEN TURNING FROM A STOPPED POSITION OR SLOW SPEED OF ANYWHERE FROM 1MPH TO 15MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981560May 1, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 3 MPH, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A WIRE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981305April 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
THE TRACTION AND/OR SUSPENSION CAUSES THE CAR TO STALL WHEN TURNING. IT IS VERY DANGEROUS BECAUSE THE CAR DOES NOT MOVE AND COULD CAUSE THE DRIVER (AND PASSENGERS) TO BE IN AN ACCIDENT. ONCE THE CAR GETS IN MOTION, IT MOVES AT AN ACCELERATED SPEED TO CATCH UP TO WHAT THE NORMAL SPEED WOULD HAVE BEEN. THIS HAPPENS MAINLY ON CITY STREETS AS A RESULT OF TURNING. THERE HAVE ALSO BEEN TIMES THE CAR WAS UNABLE TO BE IN MOTION WHEN SIMPLY STOPPING AT A STOP SIGN AND DRIVING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980801April 26, 2017
WHEELS
AUTO BRAKING SYSTEM CONSTANTLY GOES ON / OFF TOLD IT'S HUB SENSOR. REPLACE HUB SAME PROBLEM INTERNET HAS MANY PEOPLE WITH SAME PROBLEM, AND SPENT MORE THAN ME TROUBLESHOOTING THE PROBLEM AND STILL CAN'T RESOLVE THIS PROBLEM. HOW CAN YOU TELL IF BRAKES ARE FAILING IF THIS SYSTEM CONTINUES TO ALARM FOR NO KNOWN REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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