Chevrolet Impala Complaints

10,446 consumer complaints on file.

#8003829February 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING AT ANY RATE OF SPEED VEHICLE WOULD STALL WITHOUT ANY INDICATION. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758072February 11, 2002
TIRES:TREAD/BELT
TREAD SEPARATION-NO EXCESSIVE OR ABUSE WEAR. *AK (TIRESIZE: P205/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003422February 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
DRIVER'S LEFT VEHICLE IN PARK WITH ENGINE RUNNING. CONSUMER GOT OUT, RAN IN HOUSE FOR A MINUTE, AND VEHICLE JUMPED OUT OF PARK INTO REVERSE, AND ROLLED BACKWARDS INTO A TREE. DEALER HAS BEEN CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#757622February 1, 2002
STEERING:RACK AND PINION, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WE CONTACTED THE DEALER ABOUT THESE PROBLEMS,JUST GOT IGNORED. NO SAFETY DEFECT LISTED IN SUMMARY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003138January 30, 2002
ELECTRICAL SYSTEM, EQUIPMENT
WHILE VEHICLE WAS IN PARK AND IDLING, A FIRE STARTED UNEXPECTEDLY ON DASHBOARD NEAR CIGARETTE LIGHTER. CONSUMER WAS ABLE TO EXTINGUISH THE FIRE BEFORE ANY INJURY OCCURRED. DEALERSHIP EXAMINED VEHICLE AND COULD NOT DETERMINE CAUSE OF THE FIRE BECAUSE THERE WERE NO MALFUNCTIONS WITH CIGARETTE LIGHTER, AND THERE WERE NO OTHER ELECTRICAL SYSTEMS NEAR THE AREA WHERE FIRE STARTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION / PHOTOGRAPHS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#757535January 30, 2002
STEERING: STEERING WHEEL/HANDLE BAR, TIRES, STRUCTURE
I HAVE GOT THE THIRD STEERING COLUMN, THIRD SET OF TIRES AND A NEW CRADLE. THE PROBLEM STARTED AT 4437 MILES AND HAS CONTINUED YET @ 37204 MILES. HAVE BEEN TO MANY DEALERS, CONTACTED GM AND NOW HAVE A BETTER BUSINESS BUREAU COMPLAINT FILED. THE DEALERS TOLD ME IT WAS THE TIRES AND THE TIRE DEALERS TOLD ME IT WAS THE CAR. IN 4000 MILES MY TIRES WENT FROM 9/32" TO 3/32" WEAR. THE "KLUNK" IN THE FRONT END IS STILL THERE. THE VEHICLE LIKES TO "WANDER" DOWN THE ROAD WITH VIBRATIONS FELT IN THE STEERING WHEEL. THE SERVICE MANAGER TOOK IT ON MANY TEST DRIVES AND CONTACTED THE REGIONAL MANAGER=WHO SAID "NOT ANOTHER DIME IN THIS CAR". I WAS ESCORTED TO THE SALES DEPARTMENT AND INTRODUCED TO A SALESMAN FOR PURPOSES OF TRADING THE VEHICLE IN. THE OFFER WAS LESS THAN NADA TRADE VALUE. I HAVE CONTACTED GM'S ASSISTANCE LINE MANY TIMES AND JUST GOT THE "RUN AROUND" WITH OPERATORS DOCUMENTING CONVERSATION AND NO ONE WOULD LET ME TALK TO A "REAL" SUPERVISOR. ALL I WANTED TO DO WAS ASK FOR A FAIR SOLUTION TO THE PROBLEMS THAT THE DEALERS AND GM KNOW THAT THEY HAVE. MY VEHICLE IS NOW OUT OF WARRANTY WITH THE SAME PROBLEMS SINCE I BOUGHT IT. WHY = IF GM STATES IN THEIR LITERATURE = THEY ARE COMMITTED TO "CUSTOMER SATISFACTION" = NOT RESPONSIVE IN A FAIR MANNER AND I HAD TO TAKE THIS ISSUE TO ALL OF THESE EXTREMES????????????? ALSO AT ISSUE = IS THE FACT THAT GM PENALIZES DEALERS (WITH BAD CUSTOMER SURVEYS) DUE TO THE MANUFACTURERS ENGINEERING PROBLEMS. WHAT HAPPENED TO TELLING THE "TRUTH" AND "CUSTOMER SATISFACTION" IN BUSINESS????????? (TIRESIZE: P225/60R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757448January 28, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
WHILE DRIVING DOWN THE ROAD THE RIGHT PASSENGER SIDE MIRROR EXPLODED - SOUNDED LIKE A GUNSHOT. I WAS TOLD SOMETHING HIT THE MIRROR CAUSING IT TO EXPLODE. THIS WAS BASED ON THE MIRROR CASING HAVING SCRATCHES ON THE TOP. I HAVE NEVER HEARD OF A MIRROR EXPLODING - FOR ANY REASON - AND NEITHER HAS ANYONE ELSE I HAVE SPOKEN TO, INCLUDING THE DEALERSHIP THAT IS FIXING MY VEHICLE. PROBLEM WAS REPORTED TO CHEVROLET BUT THEY DID NOT SEEM CONCERNED ABOUT THE SAFETY ISSUE. MY NIECE WAS SITTING IN THE FRONT SEAT AT THE TIME AND, FORTUNATELY, DID NOT HAVE THE WINDOW DOWN - OTHERWISE SHE WOULD HAVE BEEN SERIOUSLY INJURED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002949January 28, 2002
ELECTRICAL SYSTEM:HORN
HORN IS VERY HARD TO LOCATE AND ACTIVATE WHEN NEEDED. DEALER HAS BEEN NOTIFIED. *AK THE SEVRICE MANAGER SAYS THAT AIR BAGS MAKES IT DIFFICULT TO BLOW THE HORN DURING AN EMERGENCY CONDITION. ALL IMPALAS AND MALIBUS HAVE THE SAME PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002818January 24, 2002
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT A POWER SURGE OCCURS WHICH CAUSES HEADLIGHT ASSEMBLY TO MALFUNCTION. LOW BEAM FLASHES TO HIGH BEAM. DEALER CANNOT CORRECT PROBLEM. MANUFACTURER IS AWARE OF PROBLEM, BUT DOES NOT HAVE A REMEDY. *AK CONSUMER STATES THAT THE DASH LIGHTS ARE ALSO AFFECTED BY THE POWER SURGES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002714January 23, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY, STRUCTURE:FRAME AND MEMBERS
WHILE MAKING A RIGHT TURN VEHICLE LOST STEERING, AND CONSUMER HIT A LIGHT POLE. DEALER REPLACED A BROKEN TIE ROD AND A- FRAME. CONSUMER SUFFERED A BRUISED ARM. PLEASE ADD AMOUNT OF DAMAGE TO VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#564016January 17, 2002
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
THE SHIFT LEVER FAILED AND WAS REPLACED. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002128January 14, 2002
AIR BAGS
AIR BAG WARNING LIGHT REMAINS ILLUMINATED, INDICATING A MALFUNCTION. DEALER REPLACED AIR BAG SENSOR. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756767January 12, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE FIRST TIME IT HAPPENED I WANTED TO TURN LEFT INTO A SHOPPING CENTER. I SLOWED DOWN TO TURN LEFT AND THE STEERING WAS TO DIFFICULT TO TURN, I HAD TO RUN OVER A CURB AND OVER A PATCH OF GRASS TO AVOID HITTING A CAR. I STOPPED THE CAR, PUT IT IN PARK AND ATTEMPTED TO TURN THE STEERING WHEEL TO THE LEFT AND RIGHT TO NO AVAIL. I SHUT THE ENGINE OFF AND STARTED IT BACK UP AGAIN, PUT THE CAR IN DRIVE AND THE STEERING WHEEL TURNED, BUT NOT WITH EASE. THIS ALSO OCCURRED ON MY WAY HOME INTO MY DRIVEWAY. THIS PROBLEM HAS OCCURED ABOUT FIFTEEN TIMES. THIS IS A "SAFETY HAZARD" AND COULD BE LIFE THREATENING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756700January 11, 2002
STEERING:GEAR BOX:SHAFT SECTOR
THE STEERING COLUMN WAS CLUNKING AT LOW SPEEDS WHENEVER A TURN WAS INITIATED. AT HIGHWAY SPEEDS THE VEHICLE HAD A TENDENCY TO WANDER. BILL HEARD CHEVROLET IN BUFORD GEORGIA DIAGNOSED THE PROBLEM AS AN INTERMEDIATE STEERING SHAFT. AT THE TIME THEY INDICATED THAT THERE THEY WERE SEEING A SIGNIFICANT NUMBER OF FAILURES OF THIS COMPONENT. ON JANUARY 8 THE VEHICLE WAS BROUGHT IN TO BE REPAIRED. UPON PICKING UP THE VEHICLE THE SERVICE ADVISOR INDICATED THAT THE PART WAS NOT REPLACED, IT WAS LUBRICATED. I QUESTIONED THAT AND WAS INFORMED THAT THIS WAS IN ACCORDACE WITH A CHEVY SERVICE BULLETIN. I FEEL THAT THE PART SHOULD BE REPLACED AND THAT FAILURE TO DO SO REPRESENTS A SAFETY HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756654January 10, 2002
STEERING:RACK AND PINION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
TOM HESSER CHEVROLET KEPT TELLING ME THERE WAS NOTHING WRONG WITH THIS CAR. I CONTACTED CHEV CUSTOMER ASSIST CENTER & TOLD THEM I WANTED THIS CAR CHECKED OUT AT ANOTHER CHEV DELAERSHIP IN MY AREA. THEY SET ME UP WITH SYLVESTER CHEVROLET IN PECKVILLE PA. SYLVESTER CHEVROLET FOUND THE PROBLEMS ON THIS VEHICLE AND DID WORK TO CORRECT THEM. NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756574January 8, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ALL 3 BATTERIES HAVE LEAKED ACID OUT. HAD A PUDDLE OF ACID ON GARAGE FLOOR, THAT MY 6 YEAR OLD SON ALMOST STEPPED IN BARE FOOTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001410January 3, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ON AN INCLINE, VEHICLE WILL START TO ROLL BACKWARDS. CONTACTED DEALER. *AK DEALER STATED THAT THIS PROBLEM WAS NORMAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755799December 18, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHEN VEHICLE IS IN DRIVE AND YOU TAKE YOUR FOOT OFF OF THE BRAKE IT WILL START TO ROLL BACKWARDS. THIS HAPPENS WHEN YOU ARE SITTING AT A RED LIGHT OR SITTING IN YOUR DRIVEWAY. WHEN THIS OCCURS YOU HIT THE GAS AND MIGHT HIT THE CAR IN FRONT OF YOU. OR ROLL BACK AND HIT THE CAR BEHIND YOU. THE SALESMAN AT THE DEALERSHIP WERE I GOT THE CAR HAS HAD A NUMBER OF COMPLAINTS ABOUT THIS SAME PROBLEM, HIS NAME IS [XXX]. I HAVE CALLED THE CHEVROLET COMPANY TO VOICE MY PROBLEM. I AM WAITING TO HEAR BACK FROM THEM, IF YOU HAVE ANY QUESTION FEEL FREE TO CALL OR EMAIL ME AND I WILL ANSWER ANY OTHER QUESTIONS THANKYOU FOR LOOKING INTO THIS MATTER.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000731December 14, 2001
AIR BAGS
AIR BAG LIGHT ILLUMINATES, INDICATING A MALFUNCTION WITH SYSTEM. DEALER CANNOT CORRECT OR INDENTIFY CAUSE. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563860December 13, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CONSUMER STATES TWO OF THE POLICE DEPARTMENTS SQUAD CARS EXPERIENCED TEMPORARY LOSS OF BRAKING, DEALER STATED THE MASTER CYLINDER GASKET ON BOTH VEHICLES WERE SWOLLEN AND DEFORMED, CAUSING A LOSS OF BRAKE FLUID PRESSURE AND LOSS OF BRAKING ABILITY, REPLACEMENT PARTS WERE INSTALLED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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