Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10072806May 18, 2004
AIR BAGS
I WAS INVOLVED IN A SIDE IMPACT COLLISION IN A 2002 CHEVROLET IMPALA POLICE PACKAGE. I WAS HIT IN THE DRIVERS SIDE DOOR , THEN MY VEH RUN UP INTO A PARKING LOT WHERE I STRUCK A SIGN. I WAS INJURED IN THE ACCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10072836May 18, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IT STARTED WHEN I BOUGHT THE CAR IN 2003. A WEEK AFTER I HAD IT. IT WOULD NOT START AND THE BATTERY WAS NOT DEAD I THEN CALL THE DEALER AND AFTER ABOUT A HOUR I GOT IT STARTED AND TOOK IT STRAIGHT TO THEM. THEY TOLD ME THAT THEY HAD TO CLEAN THE CABLES AND THATS WHAT IT WAS. BUT AFTER A WEEK IT DID IT AGAIN EVERY TIME I GOT IN IT. IT WOULD NOT START BUT AFTER A WHILE IT WOULD START. SO I TOOK IT BACK AND THEY THEN SAID IT WAS THE IGNITION SWITCH SO THEY REPLACED IT THEY SAID. SO ABOUT A MONTH WENT BY AND EVERYTHING WAS FINE THEN IT STARTED AGAIN. SO I TOOK IT TO ANOTHER DEALER FOR A RADIATOR FLUSH BECAUSE IT KEEPED ON GETTING HOT WHICH IT STILL DOES AND I DID NOT TELL THEM ABOUT IT NOT STARTING BECAUSE IT ONLY DOES IT EVERY NOW AND AGAIN, BUT WHEN THEY WENT TO START IT, IT WOULD NOT START SO THEY PUT IT ON THE COMPUTER THING AND THEY SAID IT WAS IN THE IGNITION AGAIN SO WE TOLD THEM ABOUT WHAT HAPPENED BEFORE AND THEY SAID THEY HAVE ALOT OF TROUBLE WITH THESE CARS ALL THE TIME. SO WE PAID $320.00 TO GET IT FIXED BUT IT ACTS LIKE IT IS GOING TO DO IT AGAIN. I JUST HAVE THIS FEELING THE WAY ITS ACTING. IT TAKES TO LONG TO TURN OVER AND WHEN IT DOES IT GRINDS LIKE I AM OVER STARTING IT. THE THING IS I LOVE MY CAR BUT I HAVE NOT EVEN HAD IT A YEAR YET. I JUST THINK THAT IF I HAVE TO PAY ALOT OF MONEY FOR A VEHICLE IT NEEDS TO BE RIGHT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071966May 17, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL
WHILE DRIVING ON THE HIGHWAY HAZARD WARNING LIGHT AND TURN SIGNAL LIGHT MALFUNCTIONED. THE LIGHTS CAME ON, BUT WOULDN'T FLASH. *AK DEALER REPLACED HAZARD LIGHT SWITCH. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072607May 14, 2004
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
POWER DOOR LOCKS FAIL WITH USE OF KEYLESS REMOTE ENTRY. WHEN TESTING CIRCUIT AMPERAGE DRAW FINDS A 19 AMP ELECTRICAL SPIKE ON A 20 AMP CIRCUIT. SUSPECT THIS TO BE TO HIGH FOR CIRCUIT PROTECTION. FUSE BLOWS FREQUENTLY. WHEN DOORS ARE LOCKED HEADLIGHTS AND TAIL LIGHTS WILL FLASH MOMENTARILY WHICH IS NORMAL. THE CIRCUIT LOAD IS TO HIGH FOR A TWENTY AMP FUSE. SUGGEST GM TO INCREASE CIRCUIT PROTECTION AMPERAGE OR DECREASE AMPERAGE DRAW. DEALER UNABLE TO LOCATE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072632May 14, 2004
EXTERIOR LIGHTING:TURN SIGNAL
THE TURN SIGNALS ON MY 2001 CHEVY IMPALA HAVE A TENDENCY TO STOP WORKING RANDOMLY. IN TRAFFIC THIS IS VERY DANGEROUS. THIS HAS BEEN CHECKED OUT AND NO PROBLEM COULD BE FOUND BECAUSE THE TURN SIGNAL WAS WORKING AT THE TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072370May 10, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE SERVICE VEHICLE SOON AND LOW COOLANT LEVEL LIGHTS KEEP COMING ON. I HAD THE RADIATOR CHECKED AND THERE IS NOTHING WRONG WITH IT. THE LIGHT STILL COMES ON AND SO DID THE SERVICE VEHICLE SOON LIGHT. TOOK THE CAR BACK IN AGAIN TODAY TO GET IT HOPEFULLY FIXED. A SENSOR WAS SHORTING OUT FOR THE DRIVER DISPLAY AND REPLACED. I ALSO HAD TROUBLE LAST YEAR WITH THE DIRECTIONAL SIGNALS GOING NUTS. IT WAS FINALLY DIAGNOSED AS A FAULTY HAZARD SWITCH THAT NEEDED TO BE REPLACED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068309May 5, 2004
ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM
CAR WOULD START BUT NONE OF THE GAGES NOR THE RADION OR ANY OF THE ELECTRONIC COMPONENTS WOULD COME ON. SHUT IT OFF WAIT A FEW MINUTES AND IT WOULD WORK AGAIN. HAPPENED MANY TIMES, GOT IT "FIXED" STARTED HAPPENING AGAIN A MONTH LATER AND WAS AGAIN "FIXED" BUT WITH A DIFFERENT REMEDY SO FAR SHELLED OUT 700 DOLLARS FOR A CAR WITH SIXTY THOUSAND MILES ON IT*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068268May 4, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
I BOUGHT A CHEVY IMPALA IN THE FALL OF 2000 . ONE OF THE SPECIAL FEATURES I HAD WAS THE AUTO DIMMER IN THE REAR VIEW MIRROR . IN DEC. OF 2003 I NOTICED A 1/2 INCH HOLE APPEARING ON THE MIRROR WHICH WAS CLEAR . I GUESS A YELLOW REFLECTIVE COATING IS PUT ON THE MIRROR TO HELP THE DIMMING . I SPOKE WITH A DEALERSHIP ADVISOR FROM THE DEALERSHIP I BOUGHT THE CAR AND DIDN'T SEEM CONCERNED AND SAID IF I WANTED A NEW MIRROR OF THIS TYPE IT WOULD COST BETWEEN $200AND $300 . I SAID NO AT THAT TIME . LAST WEEK FRIDAY APRIL 30 , 2004 WHEN I GOT INTO MY CAR AFTER WORK I FOUND THE YELLOW REFLECTIVE COATING HAD JUST ABOUT MELTED AWAY LEAVING ONLY A SMALL COATING AT THE BOTTOM AND WHAT APPEARED WATER DROPLETS ON THE MIRROR ITSELF . I WENT TO A CHEVY DEALERSHIP TO HAVE THIS INCIDENT WITNESSED AND RECORDED IN MY CAR FILE . TWO SERVICE MANAGERS SAID THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE . THE FOLLOWING MONDAY I WENT TO THE CAR DEALERSHIP WHERE I BOUGHT THE CAR TO INQUIRE ABOUT MY OPTIONS AND TO HAVE THEM ACTUALLY SEE THE PROBLEM . ON THE WAY OVER I TOUCHED THE BOTTOM OF THE MIRROR AND FOUND A GOOEY BLACK SUBSTANCE ON MY FINGERS . APPARENTLY THE BOTTOM HAD MELTED . THE SERVICE PEOPLE SAID THERE MUST HAVE BEEN AN ELECTRICAL SHORT THAT OCCURED . BUT COULDN'T EXPLAIN ANYTHING ELSE . THE WARRANTY HAD RUN OUT SO THEY SUGGESTED I CALL CHEVY CUSTOMER SERVICE FOR HELP . THEY SET UP A FILE FOR MY COMPLAINT BUT FOUND NO ONE ELSE HAD REPORTED SUCH A PROBLEM . THEY CALLED THE DEALERSHIP TO VERIFY MY STORY AND AGREED EVERYTHING I SAID WAS TRUE . BUT WOULD NOT REPLACE THE MIRROR BECAUSE THE WARRANTY HAD RUN OUT AND BECAUSE OF THE MILEAGE . ACCORDING TO THE DEALERSHIP THE MILEAGE WOULD MAKE NO DIFFERENCE . THE CHEVY REP DID SAY THAT FOR CUSTOMER LOYALTY THEY WOULD GIVE ME A $500 CERTIFICATE IF I WANTED TO BUY A NEW CAR . $200-$300 IS STILL ALOT OF MONEY FOR ME TO INVEST . I DON'T KNOW WHAT I WILL DO BECAUSE I DO WORRY BECAUSE THE DEALERSHIP ADVISOR DID SAY SOMETHING ELS COULD HAPPEN . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071768April 28, 2004
LATCHES/LOCKS/LINKAGES
WHILE DRIVING WITH CHILDREN BUCKLED IN CHILD SAFETY SEAT AND WITH SEAT BELTS ON THE CHILDREN WERE ABLE TO UNLOCK THE DOORS AND OPEN THEM WHILE THE VEHICLE WAS IN MOTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071789April 28, 2004
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
INABILITY TO CONTROL THE STEERING ON ROUGH ROADS. STEERING IS VERY LOOSE WHILE DRIVING AT ALL SPEEDS. ALSO, VEHICLE DARTS IN BOTH DIRECTIONS WHILE BRAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067627April 21, 2004
STEERING:RACK AND PINION:PINION SHAFT
THERE IS A CLUNKING AND CLICKING SOUND WHEN STEERING. THIS IS A KNOWN PROBLEM WHERE A LOT OF CONSUMERS HAVE COMPLAINED ABOUT AND CHEVROLET WILL NOT FIX THE PROBLEM AT NO COST. CHEVROLET SAID THAT THEY CAN EITHER CHANGE THE INTERMEDIATE STEERING SHAFT OR USE THE LUBRICATION KIT TO FIX IT. THEY WILL NOT EVEN USE THE LUBRICATON KIT TO FIX IT AT LEAST. THIS IS NOT RIGHT THAT THE CONSUMER SHOULD PAY FOR A MISTAKE THAT THE MANUFACTURER CREATED DUE TO A LACK OF LUBRICATION . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071574April 20, 2004
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
PROBLEMS WITH THE BRAKING SYSTEM AT 18K MILES. *PH THE BRAKES BEGAN TO VIBRATE AND HUM, THE DASH BOARD LIGHTS CAME ON WHICH STATED THERE WAS AN ABS AND TRACTION PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY FOUND A THERE WAS A SENOR PROBLEM. THE REAR WHEEL SENOR WAS SHOWING A PROBLEM WHICH RESULTED FROM THE LEFT FRONT STRUT, WHERE CONNECTOR C101 AND CONNECTOR C045 WIRES PASSED INTO THE TRUNK UNDER THE CARPET. THE CONSUMER EXPERIENCED PROBLEMS WITH THE BRAKES ON SEVERAL OTHER OCCASIONS. THE CONSUMER ALSO EXPERIENCED ELECTRICAL PROBLEMS WITH THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066307April 16, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
RE: 2001 CHEVROLET IMPALA. 2 WEEKS AGO, I HAD MY RADIO ON + CLICKED THE 'REAR DEFROST BUTTON'. IT CAUSED STATIC IN THE RADIO.A COUPLE OF DAYS LATER THIS WAS STILL A PROBLEM BUT NOW THE BATTERY/SECURITY/SERVICE VEHICLE SOON LIGHTS CAME ON IN THAT ORDER REPEATEDLY. I TOOK MY CAR TO MY LOCAL MECHANIC. HE SAID THAT THE RD PROBLEM WAS KNOWN BUT HE COULD NOT FIND THE REASON WHY THE WARNING LIGHTS WERE COMING ON. HE CHECKED ALL CONNECTIVITY, FUSES, GROUND CONTIUITY,ETC TO NO AVAIL. HE RESET THE COMPUTER CODE + FELT THIS MIGHT RESOLVE THE PROBLEM. WE NO SOONER LEFT HIS PARKING LOT + THE WARNING LIGHTS CAME BACK ON. HE CHECKED IT AGAIN, AND SURE ENOUGH, NOTHING APPEARED TO BE WRONG. HE SAID THE PROBLEM MAY ACTUALLY BE IN THE 'BODY CONTROL MODULE' ITSELF BECAUSE EVERYTHING ELSE CHECKED OUT. HOWEVER, HE DID INFORM ME THAT THERE WAS NO WAY TO CHECK THE BCM + THAT EVEN THE DEALERS HAD NO WAY OF CHECKING IT. SO NOW I'M SPENDING HUNDREDS OF DOLLARS TO FIX A PART ON THE CAR THAT MAY OR MAY NOT BE THE PROBLEM. I HAVE NO CHOICE THOUGH SINCE I DRIVE 62 MILES A DAY EVERYDAY TO WORK +CAN'T AFFORD TO HAVE WARNING LIGHTS COME ON BY DEFAULT. AS FOR THE REAR DEFOG PROBLEM, THERE IS A TSB ON IT # 030844005A. MY CONCERN IS THAT SINCE MY CAR IS NO LONGER UNDER WARRANTY I'VE BEEN GETTING QUOTES OF NO LESS THAN$600.00 TO FIX THIS. MY CAR WENT OUT OF WARRANTY BASED ON MY MILEAGE.I'VE HAD IT FOR 2.5 YEARS. I FEEL THAT I SHOULDN'T HAVE TO PAY TO GET THIS FIXED. ADDING INSULT TO INJURY, IF I WANT ONSTAR BACK IN MY CAR ITS ANOTHER $400.00. THIS UPSET ME BECAUSE IKNOW THE PRICE OF THIS FEATURE WAS ALREADY BUILT INTO THE PRICE OF THE CAR SO IF I WANT TO BE ABLE TO USE IT I HAVE TO PAY FOR REINSTALLATION.THIS IS WRONG. I BELIEVE THE REAR DEFOG PROBLEM IS A MANUFACTURER PROBLEM AND IF IT ALSO EFFECTS ONSTAR I SHOULDN'T HAVE TO PAY FOR IT. IT IS WRONG FOR THE CONSUMER TO HAVE TO PAY FOR EITHER OF THESE ISSUES REGARDLESS OF WHETHER THE CAR IS STILL UNDER WARRANTY OR NOT BECAUSE IT'S A MANUFACTURER PROBLEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10065733April 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2000 CHEVY IMPALA HAS TRANSMISSION PROBLEMS THAT MAY RESULT IN ME HAVING TO PURCHASE ANOTHER ONE. THIS CAR WAS SHIPPED OUT WITH A 4T65-E TRANNY, WHICH HAS MORE PROBLEMS THAN THE LAW SHOULD APPROVE. IN MY CURRENT RESEARCH I HAVE FOUND HUNDREDS OF RECALLS CONCERNING THE 4T65-E ALL IN DIFFERENT GM VEHICLES. MY IMPALA'S TRANNY IS ABOUT TO GO, THE SYMPTOMS ARE HARD SHIFTING FROM 1ST TO 2ND GEAR. I DON'T THINK IT'S FAIR THAT I WAS SOLD A CAR WITH A DEFECTIVE TRANSMISSION. THIS PROBLEM SHOULD BE CORRECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066654April 6, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:UNIT
PROBLEMS WITH THE DIRECTIONAL SIGNALS WHICH WORK INTERMITTENLY.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065629April 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
AT AROUND 10000 MILES, AFTER BRAKING AT AN INTERSECTION, HEARD A LOUD SQUEALING SOUND COMING FROM LEFT FRONT TIRE. TOOK CAR TO DEALERSHIP AND THEY SAID THE CALIPER HAD SEIZED. THEY REPAIRED THE CALIPER, REPLACED THE BRAKE PAD AND TURNED BOTH FRONT ROTORS. NOW AT 47000 MILES, AGAIN AFTER PULLING AWAY FROM AN INTERSECTION, WITH NO PREVIOUS INDICATORS, I HEARD A HORRIBLE METAL ON METAL GRINDING SOUND AND VEHICLE WAS BARELY DRIVABLE TO GET OFF THE ROAD. TOOK THE CAR BACK TO DEALERSHIP, AND THEY SAID THAT THE LEFT INSIDE BRAKE PAD WAS PRACTICALLY GONE EVEN THOUGH THERE WAS NO NOISE FROM A WEAR INDICATOR, AND AS A MEASURE OF "GOOD FAITH" THEY WOULD REPLACE THE CALIPER, BUT BECAUSE THE LEFT ROTOR WAS DAMAGED, I WOULD NEED TO AGAIN HAVE BOTH FRONT ROTORS TURNED BEFORE NEW FRONT PADS COULD BE INSTALLED. DEALER DENIES ANY RESPONSIBILITY OR FAULT FOR NOT HAVING REPLACED THE DEFECTIVE LEFT FRONT ROTOR IN THE FIRST PLACE. I'M STUCK WITH A $200 BILL FOR NEW FRONT BRAKES WITHOUT ANY WARNING FROM A BRAKE WEAR INDICATOR, OR ANY OBVIOUS PULLING, SHIMMY OR OTHER NORMAL INDICATORS THAT NEW BRAKE PADS MIGHT BE REQUIRED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065660April 6, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
2001 CHEVROLET IMPALA PURCHASED NEW. HAD TO REPLACE LOWER INTAKE MANIFOLD GASKETS AT 48,000. WARRANTY EXPIRES AT 36,000. THIS APPEARS TO BE A COMMON PROBLEM FOR THIS PARTICULAR ENGINE. 3400 V6. DEALER OFFERS NO RECALL. CONSUMER MUST PAY THE PRICE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064449April 3, 2004
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A 2000 CHEVY IMPALA LS. THE DAYTIME RUNNING LIGHTS CAN'T BE TURNED OFF. I NEED THIS VEHICLE FOR MY WORK AS I AM A CONTRACT EMPLOYEE WORKING FOR THE UNITED STATES POSTAL INSPECTORS. I DO WORKMENS COMP INVESTIGATIONS AND MY MAIN JOB IS SURVEILLANCE WITH MY VEHICLE. THESE DAYTIME RUNNING LIGHTS GIVE ME AWAY IN A SURVEILLANCE MODE. I HAVE TALKED TO MY CHEVY DEALER, VAN CHEVROLET OF SCOTTSDALE AZ. WHO STATE THAT THEY CAN DISCONNECT THESE RUNNING LIGHTS WITH A PART AND THEY DO IT ALL THE TIME FOR THE LOCAL POLICE DEPT. THE ALSO STATED THAT THE POLICE BRING IN DOCUMENTATION FOR APPROVAL OF DOING THIS WORK. HOW CAN I GET THIS DOCUMENTATION OR WHAT DO I HAVE TO DO TO GET THESE DAY TIME RUNNING LIGHTS DISCONNECTED. PLEASE ADVISE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064388April 2, 2004
UNKNOWN OR OTHER
I AM HAVING A MOTOR PROBLEM WITH MY MOON ROOF. I WAS INFORMED BY A GM SERVICE TECH. THAT THIS PROBLEM LOOKS SIMILAR TO A PROBLEM THAT CHEVY HAD WITH MODEL YR 2000-2002 CHEVY BLAZER SUV. THE PROBLEM IS THAT THE MOTOR HAS TO BE REPLACED AND THAT IS WHAT HAPPENED TO THE SUV'S. FOR THOSE, CHEVY DID A RECALL AND REPLACED AT OWN COST. WHEN I CONTACTED GM, THEY CLAIMED NOT TO KNOW ABOUT ANY PROBLEMS WITH 2000 IMPALA'S BUT WHEN I ASKED ABOUT THE BLAZER RECALL THEY CLAIM THAT WITHOUT A VIN NBR THEY COULD NOT LOOK IT UP IN THEIR SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064408April 2, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHEN USING MY CRUISE CONTROL, TURNING IT ON AND CANCELING, THERE IS A CLUNK. BROUGHT IT TO THE DEALER UNDER WARRANTY AND SAID BASED ON ANOTHER CHEVY IMPALA IT WAS NORMAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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