Chevrolet Impala Complaints (2013)

272 consumer complaints on file.

#10641942October 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. A SECOND NOTICE WAS RECEIVED ON OCT 4, 2014 INDICATING THAT THE PARTS WERE AVAILABLE AND TO CONTACT THE LOCAL DEALER TO SCHEDULE AN APPOINTMENT. THE CONTACT STATED THAT AFTER CONTACTING THREE LOCAL DEALERS IN THE AREA HE WAS TOLD THAT PARTS WERE STILL NOT AVAILABLE AND NO APPOINTMENT COULD BE SCHEDULED. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638286September 23, 2014
WHEELS, TIRES
AT JUST OVER 40000 MILES ON THE 2013 CHEVY IMPALA, THE LEFT REAR TIRE DEVELOPED A LEAK. TOOK CAR TO A TIRE SHOP AND THEY DISCOVERED BELTS WERE COMING APART ON THE INSIDE OF THE TIRE, UPON FURTHER INVESTIGATION THE RIGHT REAR TIRE ALSO HAD EVIDENCE OF CORD SEPARATION (SOFT SPONGY SPOT IN TREAD). TIRES WERE GOODYEAR BRAND THAT WERE ORIGINAL EQUIPMENT TO THE IMPALA & STILL HAD APPROXIMATELY 20% OF USABLE TREAD LEFT. ALL FOUR TIRES WERE REPLACED AT A COST OF $643. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638293September 23, 2014
POWER TRAIN
2013 CHEVY IMPALA WITH APPROXIMATELY 43000 MILES DEVELOPED A GRINDING NOISE IN THE FRONT END WHEN IT WAS TURNED SHARPLY TO THE LEFT AT LOW SPEEDS (5MPH), ALSO THE TRACTION CONTROL LIGHT WOULD BEGIN TO FLASH. IT BECAME SO SEVERE THAT IT CAUSED THE FRONT END OF THE CAR TO NOSE DIVE ON SEVERAL OCCASIONS. CAR WAS TAKEN TO A CHEVY DEALER, MECHANIC FOUND FRONT RIGHT WHEEL BEARING HUB LOOSE AND BAD. REPLACED WHEEL BEARING HUB AT A COST OF $350, DEALER CLAIMED WHEEL BEARING HUB NOT COVERED UNDER POWERTRAIN WARRANTY OR UNDER ANY RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637800September 21, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, TRACTION CONTROL SYSTEM
TRACTION CONTROL ACTIVATES WHILE MAKING LEFT TURNS WHEN LEAVING A STOP OR A RED LIGHT SIGN OR AT ANY OCCASION THAT REQUIRES MAKING A LEFT TURN AFTER BEING STOPPED. CAUSING THE VEHICLE TO HESITATE AND IN THE PROCESS CREATING A VERY DANGEROUS SITUATION. THIS HAS OCCURRED ON TWO OCCASIONS DURING THE PAST FEW MONTHS. HAS ONLY OCCURRED WHEN TURNING LEFT FROM A COMPLETE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637801September 21, 2014
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON THE INTERSTATE WITH THE CRUISE CONTROL ENGAGED WHEN THE VEHICLE DISPLAYED A MESSAGE FROM THE DRIVER INFORMATION CENTER ABOUT TRACTION CONTROL DISENGAGED AND STABILITRACK NEEDING SERVICE. SES LIGHT ALSO ILLUMINATED. TOOK THE VEHICLE IN FOR SERVICE AS SOON AS I COULD GET AN APPOINTMENT, BUT BY THAT TIME ALL LIGHTS HAD RETURNED TO NORMAL. DEALERSHIP WAS UNABLE TO REPLICATE PROBLEM AND NOTHING WAS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637429September 19, 2014
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STABILITY CONTROL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631079September 5, 2014
ELECTRICAL SYSTEM
TL-THE CONTACT OWNS A 2013 CHEVROLET IMPALA. SHE RECEIVED A RECALL NOTICE IN AUGUST FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE RECALL NOTICE INDICATED THAT SHE WILL BE NOTIFIED WHEN THE PARTS WERE AVAILABLE. SHE WAS CONCERNED THAT HER VEHICLE COULD SHUT OFF WHILE DRIVING PER THE RECALL. THE CONTACT WOULD LIKE FOR THE VEHICLE TO BE REPAIRED BY ANY DEALER IN HER STATE. THE CONTACT WAS CONCERNED FOR HER SAFETY SINCE SHE HAD TO DRIVE THE VEHICLE ON A DAILY BASIS. THE VEHICLE WAS PURCHASED SIX MONTHS AGO AND SHE WAS NEVER INFORMED THAT THERE WAS AN EXISTING RECALL. THE GM RECALL NUMBER ON HER NOTICE WAS 14299. SHE WAS EXPECTING SOMEONE TO ASSIST WITH THE REPAIRS IMMEDIATELY. THERE ARE NO FAILURES AT THIS TIME. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630415September 3, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
TRACTION CONTROL ACTIVATES WHILE MAKING LEFT TURNS WHEN LEAVING A STOP OR A RED LIGHT SIGN OR AT ANY OCCASION THAT REQUIRES MAKING A LEFT TURN AFTER BEING STOPPED. CAUSING THE VEHICLE TO HESITATE AND IN THE PROCESS CREATING A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630093September 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, A VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS REPAIRED, BUT THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT SPECULATED THAT THE FAILURE MAY HAVE BEEN RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10630175September 2, 2014
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A TURN AT 15 MPH, THE STABILITRAK, ABS, AND THE TRACTION CONTROL ILLUMINATED INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL JERKED TO THE LEFT. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630217September 2, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, SEATS
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN SNOW, THE IGNITION SWITCH INDEPENDENTLY TURNED OFF AND THE VEHICLE SHUT OFF. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE SEAT BELT WAS FRACTURED. THE CONTACT MENTIONED THAT NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) WAS RECEIVED BUT A NOTIFICATION SCHEDULE WAS NOT YET SUBMITTED TO DEALERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627964August 25, 2014
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND THE POWER STEERING AND BRAKES FAILED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627012August 21, 2014
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 15 MPH, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627252August 21, 2014
SERVICE BRAKES, STEERING
CAR WARNING LIGHTS COME ON FOR TRACTION CONTROL BREAKS AND THROWS CAR INTO ONCOMING TRAFFIC AT RANDOM TIMES WITHOUT WARNING. IT IS VERY UNSAFE AND IS ON A RECALL LIST. I SHOULD NOT BEEN SOLD A LEMON CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621460August 11, 2014
SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE TRACTION CONTROL, SERVICE BRAKES, ABS, AND STABILITY WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE BRAKES MADE A GRINDING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURES OCCURRED SEVERAL TIMES. THE DEALER STATED THAT THE FRONT DRIVER SIDE WHEEL SENSOR WIRE HARNESS AND THE FRONT PASSENGER SIDE WHEEL BEARING NEEDED TO BE REPLACED. THE PASSENGER SIDE WHEEL BEARING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621146August 9, 2014
TIRES
MY FRONT LEFT TIRE, WHICH IS A GOODYEAR EAGLE P225/55R17/SL GDY B01 LS-2 95T0, BLEW OUT IN THREE PLACES ON THE OUTSIDE OF THE THREAD. THE INCIDENT COULD HAVE BEEN MUCH WORSE. I BOUGHT MY 2013 CHEVY IMPALA LAST OCTOBER. I HAD MY TIRES ROTATED LAST AT JIMMY GRAY CHEVROLET IN SOUTHAVEN, MS 38671. I HAVE ONLY 37,000 MILES ON THE CAR. I FEEL GOODYEAR OWES ME A NEW TIRE, BECAUSE OF WHAT HAPPENED. IF THEY WOULD PAY ME $140. I WILL BE HAPPY. I WILL SAVE THE TIRE FOR EVIDENCE, IF THEY WISH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616840July 28, 2014
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER THE VEHICLE MADE A LEFT TURN, THERE IS A GRINDING NOISE THAT CAME FROM THE DRIVERS LEFT TIRE. THE VEHICLE RESUMED IT NORMAL OPERATIONS WHEN THE VEHICLE WAS DRIVEN IN A FORWARD MOTION. THE FAILURE OCCURRED ON A REGULAR BASIS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND A DIAGNOSIS WAS COMPLETED ON THE VEHICLE. THE FAILURE WAS NOT ABLE TO BE REPRODUCED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 33,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615132July 21, 2014
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
MY 2013 CHEVROLET IMPALA'S ELECTRICAL SYSTEM FAILED. THERE WERE NO LIGHTS, RADIO, AIR CONDITIONER, GAUGE LIGHTS, POWER STEERING OR POWER BRAKES. THE ENGINE REMAINED RUNNING AS DID THE TRANSMISSION. THIS LASTED ABOUT FIVE MINUTES.(THERE ARE NO PLACES TO STOP ON OUR ROADS.) THE FIRST LIGHT TO COME ON WAS THE WARNING ABOUT LOSS OF STABILITRAC AND THE SECOND WAS ABOUT AIR BAGS, THE THIRD WAS ABOUT UNEVEN TIRE PRESSURE. EVENTUALLY THE GAUGE LIGHTS, AIR CONDITIONER AND RADIO CAME ON FOLLOWED BY THE POWER STEERING AND BRAKES. I TURNED IT OFF IN PARK AND THEN TURNED IT ON AGAIN. THE STABILITRAC AND AIR BAG WARNINGS WERE STILL ON, BUT THE REST OF THE LIGHTING AND ELECTRICAL SEEMED TO BE WORKING. EVENTUALLY THE STABILITRAC AND AIR BAG WARNINGS STOPPED. THE NEXT DAY EVERYTHING CAME ON AS NORMAL. THE AIRBAG FOR THE PASSENGER SEAT NEVER IS ON SINCE I BOUGHT IT IN JANUARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614690July 19, 2014
FUEL SYSTEM, GASOLINE
WHILE HEADING SOUTH ON OHIO I675 JUST SOUTH OF I35, THE GAS WAS NO LONGER BEING PUMPED TO THE ENGINE. I WAS IN THE OUTSIDE LANE AND WAS ABLE TO GET THE CAR TO THE BREAKDOWN LANE ON THE RIGHT SIDE WITHOUT INCIDENT, BUT THE CAR WAS ALMOST STOPPED BY THE TIME I GOT IT TO THE BREAKDOWN LANE. I CALLED AAA AND THEN LANG'S AUTO DEALERSHIP TO MAKE SURE I COULD GET THE CAR IN ON A SATURDAY. AAA RESPONDED QUICKLY AND REPLACED THE FUSE FOR THE FUEL PUMP SINCE THIS WAS THE SECOND OCCURRENCE, THE FIRST WHILE DRIVING. THE CAR WAS ABLE TO MAKE IT TO LANG'S. THEY FOUND THAT THE DRAIN WIRE IN CONNECTOR X200 A1 SHORTED TO CIRCUIT 3640 A3 IN X200. THE FIX WAS TO RE-POSITION THE DRAIN WIRE TO NOT CONTACT THE FSCM WIRE TERMINAL AT X200. DOC ID 2585199 LOCATION K-16. HAD SEVERAL COMMUNICATIONS WITH LANG'S SERVICE AND DISCOVERED THAT THE MECHANIC KNEW THE FIX SINCE HE HAD DONE THIS BEFORE. I ASKED THE SERVICE MANAGER TO REPORT THIS TO GM TO HOPEFULLY CREATE A RECALL FOR THIS ISSUE. FROM THE SERVICE MANAGER: THE WIRING REPAIR WAS DONE AT A CONNECTOR IN THE RIGHT LOWER HUSH PANEL AREA BY THE LOWER DOOR HINGE. THE TECHNICIAN FOUND THIS DO TO EXPERIENCE AND PROPER DIAGNOSIS. THERE IS NOTHING THAT YOU DID TO CREATE THE PROBLEM. IT WAS NOT CORRECTLY MANUFACTURED FROM THE SUPPLIER OF THE HARNESS/CONNECTOR. AND: ALL WARRANTY REPAIRS ARE LOOKED AT BY GENERAL MOTORS BUT I WILL FORWARD YOUR CONCERNS TO MY AREA REPRESENTATIVE. MY CONCERN IS THERE ARE MORE ISSUES WITH THIS VEHICLE WHICH ARE KNOWN BUT NOT RECALLED. ON THE NEWS THIS MORNING SUBARU WAS BEING SUED FOR A SIMILAR ISSUE DUE TO SAFETY CONCERNS. I AM VERY CONCERNED THAT THERE WILL BE MORE ISSUES WITH THIS VEHICLE THAT COULD CAUSE A BREAKDOWN THAT I WILL NOT BE ABLE TO GET THE CAR OUT OF HARMS WAY. PLEASE CONTACT ME IF THERE ARE ANY RESULTS FROM THIS REPORTING INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610774July 15, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SHIFTED FROM DRIVE INTO THE LOW SECOND GEAR. THE CONTACT ALSO MENTIONED THAT THE GEAR INDICATOR LIGHT DID NOT INDICATED WHAT GEAR THE VEHICLE WAS POSITIONED. THE VEHICLE WAS RESTARTED AND AFTER FIVE MINUTES, THE VEHICLE OPERATED AS NORMAL. THE CONTACT STATED THAT THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE 9,085.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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