Chevrolet HHR Complaints

3,575 consumer complaints on file.

#10643411October 8, 2014
POWER TRAIN, STEERING
I HAVE HAD 3 PROBLEMS SO FAR WHERE MY POWER STEERING WENT OUT. I HAVE CONTACTED TWO DIFFERENT CHEVY DEALERS AND THEY SAID THAT MY VIN NUMBER IS NOT ON THE RECALL LIST. ON THE GM WEBSITE IT SAYS THAT THERE IS A RECALL ON THE 2009 CHEVY HHR ELECTRONIC POWER STEERING. BECAUSE THE DEALER SAYS MY VIN IS NOT INCLUDED THEY REFUSE TO HONOR THE RECALL. I WOULD LIKE GM TO STEP UP AND TAKE RESPONSIBILITY TO REPAIR THIS ISSUE. I AM CONCERNED THAT I COULD BE INVOLVED IN A ACCIDENT BECAUSE OF THIS ISSUE. HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/NEWS.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/OCT/1007-RECALLS.HTML HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/NEWS.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/MAR/0331-POWER-STEERING.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643156October 7, 2014
STEERING
TL* THE CONTACT OWNS A 2006 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE CHIME ACTIVATED ALERTING THAT THE POWER STEERING WOULD FAIL. THE CONTACT HAD TO APPLIED EXTREME FORCE TO CONTROL THE STEERING WHEEL. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641452October 4, 2014
TIRES
TIRE SEPARATED FROM TUBE CAUSING SEVER DAMAGE TO THE VEHICLE. TIRE #DOT V6B2AA7(2510) D581 P215/55R16. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641124October 3, 2014
STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE CONTACT HEARD A LOUD SCRAPING NOISE COMING FROM THE STEERING COLUMN. THE FAILURE OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER AND REPAIRED. THE FAILURE RECURRED AND THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 38,888. UPDATED 11/20/14*CN UPDATED 08/30/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641223October 3, 2014
ELECTRICAL SYSTEM
BACK IN 2012 MY SEAT BELT WARNING CHIMES AND ALL WARNING CHIMES QUIT OPERATING. SINCE THEN ABOUT ONCE A WEEK THE CHIMES AND THE RADIO QUIT FOR A FEW DAY'S AND THEN WILL COME BACK ON FOR A DAY OR SO. MY BIGGEST COMPLAINT IS WHEN IT'S NOT WORKING YOU HAVE NO SEAT BELT WARNING CHIME AND I'VE CAUGHT MY GRAND KIDS UNBUCKLED A COUPLE OF TIMES. I BROUGHT THIS TO GM'S ATTENTION BUT THEY DIDN'T SEEM TO THINK IT WAS A WARRANTY ISSUE. I WAS TOLD BY MY DEALER IT DOESN'T MATTER IF THE CHIMES WORKED OR NOT. I SEEM TO BE THE ONLY PERSON CONCERNED AND CALL IT WHAT IT IS, A SAFETY PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641246October 3, 2014
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNINGS. THE PROBLEM RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRICAL FUSE BOX WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641281October 3, 2014
STEERING
I HAVE A CHEVY 2008 HHR LT, AND I BEEN HAVING PROBLEMS WITH MY POWER STEERING, A MESSAGE KEEP COMING ON WHEN IM DRIVING ON THE ROAD AT SPEED OF 25 MILES PER HOUR. MAKING IT HARD FOR ME TO DRIVE AND TURN, I CALLED CHEVY AND THEY TOLD ME THERE IS NO RECALL FOR THE 2008 HHR, BUT WHEN I CHECK ONLINE THEY HAVE THE 2006,2007,2009,2010,2011 HHR ON RECALL WHY DID THEY PASS MY CAR IM HAVING THE SAME PROBLEM. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641331October 3, 2014
STEERING
WHEN VEHICLE IS IN MOTION THERE IS A SINGLE "CLICK" SOUND ( NO "BEEP" OR CHIME ) ALONG WITH "POWER STEERING" DISPLAYED ON THE DRIVER INFORMATION CENTER, AND SUDDEN FAILURE OF POWER STEERING. MANUAL STEERING AND TURNING IS THEN REQUIRED UNTIL IGNITION CAN BE TURNED OFF/ON. RESTARTING IGNITION RESTORES POWER STEERING UNTIL VEHICLE IS IN MOTION AGAIN. ALL VEHICLE SERVICES HAVE BEEN DONE BY DEALERSHIP WHERE VEHICLE WAS PURCHASED. VEHICLE WAS TAKEN TO DEALER SERVICE CENTER FOR MAINTENANCE AND POWER STEERING DIAGNOSIS. VEHICLE IS NOT PART OF ANY POWER STEERING RECALL TO DATE. SERVICE SPECIALIST SAID THAT THE DIAGNOSIS WAS INCONCLUSIVE. SERVICE SPECIALIST CLAIMED THEY WERE GIVEN A DIAGNOSTIC CODE THAT THEY DID NOT KNOW. SERVICE SPECIALIST SUGGESTED REPLACEMENT OF POWER STEERING RACK, AND IF THAT DOES NOT SOLVE THE PROBLEM, REPLACEMENT OF ENTIRE STEERING COLUMN. POWER STEERING WAS NOT REPAIRED, AS REQUESTED BY VEHICLE OWNER, UNTIL A CONCLUSIVE DIAGNOSTIC SERVICE CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640719October 2, 2014
STEERING
WHILE DRIVING THE POWER STEERING STOPPED WORKING. A CHIME SOUNDED AND THE DASHBOARD PANEL INDICATED "POWER STEERING." WE STOPPED DROVE A SHORT DISTANCE TO OUR DESTINATION WITHOUT INCIDENT, BUT WITH GREAT DIFFICULTY STEERING. WHEN WE STARTED THE CAR AGAIN, THE POWER STEERING WORKED. HOWEVER, SINCE THAT TIME THE POWER STEERING WILL STOP WORKING ABOUT 90 PERCENT OF THE TIME. IF WE TURN THE CAR OFF AND RESTART IT, THE POWER STEERING WORKS FOR A SHORT TIME AND CUTS OFF. FROM INTERNET RESEARCH WE ARE AWARE OF MANY OTHERS HAVING THIS SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640749October 2, 2014
AIR BAGS
RE: VEHICLE:2009 CHEVROLET HHR (SERVICE AIR BAG -- WARNING) VIN NUMBER:[XXX] MY ABOVE VEHICLE HAS JUST ALERTED ME WHILE DRIVING TO WORK TODAY, THAT MY AIR BAG SYSTEM MAY BE A POTENTIAL RISK. THIS HAS NEVER HAPPENED DURING MY ENTIRE OWNERSHIP OF THIS VEHICLE. MY VEHICLE HAS JUST BEEN RECENTLY REPAIRED FOR GM IGNITION AND STARTER RECALL CAMPAIGNS: 13454 AND 14063. I HAVE CONTACTED THE DEALERSHIP THAT PERFORMED THE RECALL WORK TODAY OCT. 2,2014 11AM AND I AM WAITING FOR THEIR REPLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640923October 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V047000 (ELECTRICAL SYSTEM) FAILED. THE SPECIFICS OF THE FAILURE WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 11/20/14*LJ THE IGNITION SWITCH WAS REPLACE TWICE. THE CONSUMER STATED THE PROBLEM STILL EXISTS. UPDATED 12/11/14*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640941October 2, 2014
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I ASKED FOR A WARRANTY REPAIR ON MY AIRBAG. THE DEALER GOT THE PART AND SENT IT BACK ON 7-13-12. THEY NEVER CALLED, EMAILED OR WROTE ME A LETTER. I WAS NEVER CONTACTED. . RECENTLY. GM RECALLED MY KEYS, I ASKED ABOUT MY AIRBAGS. FOR THE FIRST TIME, ON 9-12-14, [XXX] WAS THE ONLY SERVICE EMPLOYEE WHO TOLD ME THE PART IS NOT AT THE DEALER AND IT WAS SENT BACK 2 YEARS AGO AND IF I WANTED IT I WOULD HAVE TO PAY ALMOST 400.00 FOR IT. I HAD DETRIMENTALLY RELIED ON THE REPRESENTATIONS OF AT LEAST 13 DIFFERENT CONTACTS WITH SERVICE PEOPLE, OVER THIS PERIOD OF TIME, WITH THIS SERVICE DEPARTMENT TO HONOR THE REPAIR. [XXX] COPIED THE SERVICE WORK ORDER SHEET AND GAVE ME A COPY OF IT. THERE WAS NO MENTION OR NOTATION OF A PHONE CALL EVER BEEN MADE, ON IT. [XXX] AND [XXX] , SERVICE MANAGERS AT JAMES MARTIN CHEVROLET 6250 WOODWARD AVE. DETROIT, MICHIGAN 48202, REFUSE TO HONOR THE AIRBAG REPAIR ALTHOUGH THEY ARE REPAIRING OTHER MODEL AIRBAGS DAILY ON A OPEN SAFETY RECALL FROM THE NSTB. GENERAL MOTORS REPRESENTATIVE [XXX] AT 1-866-790-5600 EXTENSION [XXX] REFUSES TO HONOR THE REPAIR ALTHOUGH HE HAS OPEN RECALLS ON OTHER MODELS FOR THE SAME ISSUE. SINCE GENERAL MOTORS HAS A HISTORY OF EXPLODING AIRBAGS CAUSING CRASHES AND SEVERAL OPEN RECALLS ON SEVERAL MODELS, I AM CERTAIN THAT THIS ONE (2010 HHR) SHOULD BE ADDED TO THE LIST FOR SAFETY CONCERNS. ALSO, THE RUNNING LIGHTS HAVE A SAFETY ISSUE TOO, ON ALMOST ALL MODELS THE DAYTIME RUNNING LAMPS AND REGULAR LIGHTS HAVE THE RIGHT HEADLIGHT OUT. THIS IS NOT A COINCIDENCE, IT IS A KNOWN DESIGN DEFECT AND ALL GM PRODUCTS FROM 2010 FORWARD AND SHOULD BE RECALLED AS THE LIGHTS CAUSE A SAFETY HAZARD. IN SUMMATION, I WANT THE 2010 HHR RECALLED FOR THEIR RIGHT HEADLIGHTS AND THEIR AIRBAGS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640594October 1, 2014
STEERING
I WAS JUST BACKING THE CAR OUT AS NORMAL AND THEN THERE WAS A CLICKING AND THE DINGING BELL OF AN ALARM THE POWER STEERING BLINKED ON DASH. IT BECAME HARD TO MANEUVER. I COULD NOT DO ANYTHING. I TURNED THE CAR OFF AND IT WAS FINE AND I BACKED OUT BUT WHEN SWITCH TO DRIVE THE SAME THING HAPPENED. LUCKY I WAS JUST STARTING MY DAY AND AT HOME. I SEE THERE IS A RECALL ON MY IGNITION BUT I GOT CONFUSE IS THE POWER STEERING IS ONLY ON THE NEWER HHR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640383October 1, 2014
STEERING
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. AFTER TURNING THE ENGINE OFF AND RESTARTING THE VEHICLE, THE POWER STEERING OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640403October 1, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DECELERATED WITHOUT WARNING AND STALLED. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,999.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10640415October 1, 2014
STEERING
POWER STEERING GOES OUT IN THE MIDDLE OF A TURN MAKING IT HARD TO COMPLETE THE TURN AND POTENTIALLY CAUSING AN ACCIDENT. APPARENTLY, BULLETIN #14119 UNDER RECALL #N140115 DOES NOT EXTEND A LIFETIME WARRANTY FOR 2006-2008 CHEVY HHR POWER STEERING MOTOR. LIKE IT SAYS...."NOTE: GM BULLETIN NUMBER 14119 WILL BE IMPLEMENTED FOR MODEL YEAR 2006-2008 AND EARLY PRODUCTION OF 2009 CHEVROLET HHR (NON-TURBO) AND MODEL YEAR 2003 SATURN ION TO PROVIDE EPS MOTOR REPLACEMENT FOR THE LIFE OF THE VEHICLE (SOURCE: SAFERCAR.GOV)." THE CUSTOMER SERVICE REPRESENTATIVE FROM CHEVROLET SAID THAT THE EXTENDED WARRANTY IS ONLY VALID FOR VEHICLES BEING RECALLED. THE 2006-2008 CHEVY HHR'S ARE NOT PART OF THE RECALL. I WANT MY CAR FIXED UNDER THIS EXTENDED WARRANTY. GM DO MORE PEOPLE NEED TO DIE BEFORE YOU RECALL THE VEHICLES AND HAVE THEM FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640125September 30, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2006 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND WAS UNABLE TO TURN. THE CONTACT RESTARTED THE VEHICLE AND IT RESUMED TO NORMAL. THE CONTACT ALSO STATED THAT THE IGNITION KEY WOULD NOT RELEASE FROM THE IGNITION AND THE RELEASE BUTTON IN THE STEERING COLUMN WAS REQUIRED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V047000 (ELECTRICAL SYSTEM) HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. UPDATED 12/01/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640235September 30, 2014
STEERING
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL LOST POWER AND WAS DIFFICULT TO MANEUVER. THE CONTACT MENTIONED THAT THE POWER STEERING LIGHT ILLUMINATED AND A CHIME SOUNDED DURING THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 40,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638866September 25, 2014
ELECTRICAL SYSTEM:IGNITION:MODULE, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING 10 MPH, THE BRAKE PEDAL FAILED TO RESPOND AND THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. AS A RESULT, THE VEHICLE CRASHED INTO A TRAILER. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 35,243.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10638911September 25, 2014
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION FAILED TO START THE VEHICLE AND THE STEERING COLUMN FAILED TO LOCK WHEN THE ENGINE WAS TURNED OFF. THE FAILURES OCCURRED MULTIPLE TIMES. THE CONTACT STATED THAT THE FAILURES BEGAN AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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